Strategic Planning Ch.9 Exam Questions

Chapter 9: Strategic Planning

1. Obtaining consensus from participants before putting a plan into action is known as the:

a. Blessing.

b. Buy-in.

c. Mission.

d. Demographic.

Page Ref: 162

2. Short-term goals are actions and accomplishments intended to be realized within:

a. 1–3 years.

b. 3–5 years.

c. 5–7 years.

d. 7–10 years.

Page Ref: 161

3. A statement of what the organization wants to accomplish is known as a/n:

a. Demographic.

b. Psychographic.

c. Objective.

d. Strategy.

Page Ref: 156

4. Components of a SWOT analysis includes all of the following except:

a. Strategy.

b. Weaknesses.

c. Opportunities.

d. Threats.

Page Ref: 160

5. A document created to clarify a facility’s current position, future accomplishments, and how to achieve those accomplishments is known as:

a. A mission statement.

b. An organizational objective.

c. A strategic plan.

d. A contingency plan.

Page Ref: 156

6. A CAP formatted plan uses these meanings for the acronym CAP:

a. Company Analysis and Plan

b. Circumstance, Aim, Path

c. Criticize, Analyze, and Plan

d. Circumstance, Analyze, Program

Page Ref: 156

7. Strategic plans are complex tools that are intended to provide a guide for the:

a. Sanitation in the facility.

b. Hiring practices of the company.

c. Future of the organization.

d. Claims processing to third-party payers.

Page Ref: 156

8. The research method that uses direct interaction with the market it is seeking to describe is known as:

a. Primary research.

b. Secondary research.

c. Tertiary research.

d. All of the above.

Page Ref: 157

9. John works at Pearson Medical Center (PMC) and needs some statistics. For his use, which of these is primary research?

a. An NCHS survey of all patients in the city

b. Statistics in a JAMA article

c. A survey of the PMCs patients

d. Data shown on Hospital Compare

Page Ref: 157

10. A strategic plan may use PEST for a foundational method. In this use, PEST stands for:

a. Patient, Employee, Staff, and Tangents.

b. Payer, Environmental, Stipends, and Technology.

c. Political, Economic, Social, and Technological.

d. Political, Environmental, Staff, and Technological.

Page Ref: 158

11. As a group, all of those individuals that have an interest in the success of your facility are referred to as:

a. Investors.

b. Stakeholders.

c. Demographics.

d. Markets.

Page Ref: 160

12. When doing a SWOT analysis, the S refers to the:

a. Staff-credentialing process (due diligence).

b. Socioeconomic data.

c. Facility’s strengths.

d. Statistics on readmissions.

Page Ref: 160

13. When doing a SWOT analysis, the O may identify:

a. An unmet strategic objective.

b. An opening in security protocols.

c. An opportunity for expansion.

d. A new observation of the market.

Page Ref: 160

14. When a project is completed in steps, and one step must be completed before the next can begin, the project would be documented with a/n:

a. SWOT analysis.

b. Organic line of tasks.

c. Staircase mission statement.

d. Linear time line.

Page Ref: 161

15. When all the tasks necessary to complete a project do not need to be done in any particular order, the project would be documented with a/n:

a. SWOT analysis.

b. Organic line of tasks.

c. Staircase mission statement.

d. Linear time line.

Page Ref: 162

16. Once the tasks have been delegated, it is important that you:

a. Move on to other projects.

b. Keep the lines of communication open.

c. Take the opportunity for vacation.

d. Check in with your people every day.

Page Ref: 163

17. The foundation of a strategic plan will answer questions, including:

a. What is our true purpose for existing?

b. How do we accomplish this?

c. a and b only.

d. None of the above.

Page Ref: 160

18. The first section of the strategic plan contains summaries of all other sections within that plan and is called the:

a. Strategic Summary.

b. Executive Summary.

c. Summary of Goals.

d. Table of Contents.

Page Ref: 158

19. An all-encompassing long-term goal or objective is known as the:

a. Mission.

b. Objective.

c. Strategy.

d. Foundation.

Page Ref: 158

20. Identification of education, social status, and income of a specific sector of the population is known as:

a. Demographics.

b. Profiling.

c. Objectifying.

d. Psychographics.

Page Ref: 160

21. Strategic plans should be created and implemented in:

a. A single physician office.

b. A walk-in clinic.

c. An acute care hospital.

d. All of these.

Page Ref: 156

22. In the creation of a strategic plan, it is helpful to make a list of:

a. Staff on duty.

b. Competitors.

c. Charitable organizations.

d. None of the above.

Page Ref: 157

23. Looking to create a new program to help diabetic patients, you download statistics from the CDC. This is an example of the use of:

a. Primary research.

b. Direct research.

c. Secondary research.

d. Protected patient health information.

Page Ref: 158

24. To have a strategic plan of value, what is necessary to include in the plan?

a. A thorough analysis of all the elements

b. Division and delegation of all the elements

c. A comingling of all the elements

d. Extrusion of all the elements

Page Ref: 158

25. The data collected for use in the strategic plan should be largely based on:

a. Opinion.

b. Facts and relevance.

c. Assumption.

d. Guesses.

Page Ref: 158