Complete Test Bank Chapter 11 Safian Crisis Management

Chapter 11: Crisis Management

1. A disease that spreads throughout a small area, such as a community, is known as:

a. An endemic.

b. An epidemic.

c. A pandemic.

d. Cataclysmic.

Page Ref: 188

2. An event that occurs within the facility and primarily affects only those within the organization is known as a/n:

a. Pandemic event.

b. Concurrent crisis.

c. Internal crisis.

d. Insider event.

Page Ref: 187

3. A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:

a. An internal crisis.

b. An external crisis.

c. A mobilization.

d. A pandemic.

Page Ref: 187

4. An event classified as a human disaster might include:

a. Criminal activity.

b. A power failure.

c. An earthquake.

d. Celebrity patients.

Page Ref: 188

5. Leaving a surgical instrument in a patient after a surgical procedure is considered:

a. Malfeasance.

b. An epidemic.

c. A never event.

d. Acceptable human error.

Page Ref: 189

6. A legal term that requires evidence of professional negligence is:

a. Medical error.

b. Malpractice.

c. Happenstance.

d. Inadequate care.

Page Ref: 189

7. The crisis management triad does not include the:

a. Preventive phase.

b. Internal phase.

c. Concurrent phase.

d. Recovery phase.

Page Ref: 190

8. Training of staff regarding specific patient protocols should be a part of the:

a. Preventive phase.

b. Internal phase.

c. Concurrent phase.

d. Recovery phase.

Page Ref: 190

9. Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:

a. The blind and visually impaired.

b. The homebound elderly.

c. Nursing home residents.

d. Those dependent on public transportation.

Page Ref: 190

10. As per AHRQ, in crisis management, ICS stands for:

a. Isolation and Control Supervision.

b. Independent Contractor Services.

c. Incident Control and Supervision.

d. Incident Command Systems.

Page Ref: 195

11. During a crisis, it is best to keep communications with staff:

a. Strictly limited.

b. Open and honest.

c. Need-to-know only.

d. None of the above

Page Ref: 195

12. When the crisis is over, you must perform a:

a. Vacation escape.

b. Pre-event evaluation.

c. Post-event analysis.

d. Continuing educational event.

Page Ref: 196

13. Insights that can be gained from reviewing actions that occurred during a crisis can lead to:

a. Corrective policies and procedures.

b. The initiation of additional preventive measures.

c. Implementation of educational sessions.

d. All of these.

Page Ref: 197

14. Crisis management plans should guide all members of the organization during:

a. A natural disaster.

b. A technological disaster.

c. a and b only.

d. None of the above.

Page Ref: 187

15. An event categorized as an internal human disaster is:

a. An accidental injury of a patient.

b. A celebrity coming into the ED.

c. A hacker breaching security.

d. A patient determined to be patient zero in an epidemic.

Page Ref: 187

16. A health care disaster may be categorized as:

a. Endemic.

b. Epidemic.

c. Pandemic.

d. All of these.

Page Ref: 188

17. Good preventive crisis management can reduce or eliminate the opportunity for:

a. Media events.

b. Occurrences of medical error.

c. Power failures.

d. b and c only.

Page Ref: 191

18. An example of inadequate care is:

a. Amputating the wrong leg.

b. A Department of Justice audit.

c. Failure to order an x-ray.

d. Providing free flu shots.

Page Ref: 189

19. As per FEMA, a preparedness program should include all of these steps except:

a. Hiring a public relations agency.

b. Conducting a business impact analysis.

c. Writing a plan addressing resource management.

d. Discovering methods to evaluate the preparedness program.

Page Ref: 186

20. The crisis management plan must be created to deal with:

a. Potential major disasters only.

b. Internal matters only.

c. Any extraordinary situation.

d. Medical emergencies only.

Page Ref: 197

21. An example of a ‘never’ event is:

a. A patient dies while awaiting kidney transplant.

b. A surgeon amputates the wrong leg.

c. A patient does not get flu vaccine because the physician’s office ran out.

d. A patient found involved in a string of STD diagnoses.

Page Ref: 189

22. A community crisis that can directly affect an acute care hospital is:

a. A nurse gives a patient the wrong medication.

b. Medicare audits the billing department.

c. A gastroenterologist loses her medical license.

d. An apartment building burns, leaving 3 dead and 15 injured.

Page Ref: 189

23. A crisis management plan for a skilled nursing home would be helpful when:

a. A physical therapist obtains an additional credential.

b. The news states a hurricane is headed toward the city.

c. A TV station interviews a patient who just turned 100.

d. Nursing students come for a tour.

Page Ref: 192

24. The process of writing or updating a crisis management plan can ________ you as a leader.

a. distract

b. drain

c. empower

d. embarrass

Page Ref: 201

25. An example of a community relations crisis event is:

a. Working with FEMA to handle crisis practice drills for first responders.

b. Volunteering to send staff into community to give free flu shots.

c. Handling media when a movie star is admitted for surgery.

d. All of these.

Page Ref: 188