Small Group Communication Chapter.10 Test Bank Docx

Test Bank

Chapter 10: Small Group Communication

Multiple Choice

10.1. Luna hates group projects in school because she always ends up doing most of the work. Luna is experiencing

a. groupthink.

b. primary grouping.

c. grouphate.

d. group mentality.

Chapter: 10

Module: 10.1

Learning Objective: LO 10.1 Identify four reasons for learning about small group communication.

Topic: The Importance of Small Group Communication

Difficulty: Moderate

Skill: Apply What You Know

10.2. What is one disadvantage of working in a group?

a. It can be time-consuming compared to making decisions as an individual.

b. It can produce less innovative ideas than an individual can when working alone.

c. It does not facilitate creativity, leading to lower-quality decisions.

d. It does not promote critical thinking, leading to worse decisions.

Chapter: 10

Module: 10.1

Learning Objective: LO 10.1 Identify four reasons for learning about small group communication.

Topic: The Importance of Small Group Communication

Difficulty: Moderate

Skill: Understand the Concepts

10.3. In order to have small group communication, the group must have

a. more than six people.

b. various goals.

c. connection with each other.

d. little supervision.

Chapter: 10

Module: 10.2

Learning Objective: LO 10.2 Define small group communication and virtual small groups.

Topic: What Is Small Group Communication?

Difficulty: Easy

Skill: Remember the Facts

10.4. Which of the following groups fulfills the textbook’s definition of a small group?

a. two friends studying for a test together

b. four classmates collaborating on a PowerPoint Presentation

c. five coworkers attending a lecture at a conference

d. six people making small talk while in line at a coffee shop

Chapter: 10

Module: 10.2

Learning Objective: LO 10.2 Define small group communication and virtual small groups.

Topic: What Is Small Group Communication?

Difficulty: Moderate

Skill: Apply What You Know

10.5. Which of the following is a challenge that is unique to small groups that work virtually?

a. groupthink

b. cultural differences

c. technology use choices

d. lack of nonverbal cues

Chapter: 10

Module: 10.2

Learning Objective: LO 10.2 Define small group communication and virtual small groups.

Topic: What Is Small Group Communication?

Difficulty: Moderate

Skill: Understand the Concepts

10.6. The shared expectations group members have regarding each individual’s communication behavior in the group is known as

a. group roles.

b. group styles.

c. task roles.

d. task management.

Chapter: 10

Module: 10.3

Learning Objective: LO 10.3 Identify examples of task, relational, and disruptive small group roles.

Topic: Small Group Communication and the Individual: Roles

Difficulty: Easy

Skill: Remember the Facts

10.7. Sean checked the clock and saw that it was 10:00 a.m., which was the time the group had agreed upon to start the meeting. Clearing his throat to get the attention of his coworkers, he jumped right into explaining the project. Sean is taking on which role?

a. task

b. relational

c. individual

d. social

Chapter: 10

Module: 10.3

Learning Objective: LO 10.3 Identify examples of task, relational, and disruptive small group roles.

Topic: Small Group Communication and the Individual: Roles

Difficulty: Moderate

Skill: Apply What You Know

10.8. During a meeting, Ming-Na pipes up and says, “Now that we know what our needs are, I think our goal should be to submit a comprehensive strategic plan by the end of the month.” What type of relational role is Ming-Na filling?

a. encourager

b. gatekeeper

c. standard setter

d. expediter

Chapter: 10

Module: 10.3

Learning Objective: LO 10.3 Identify examples of task, relational, and disruptive small group roles.

Topic: Small Group Communication and the Individual: Roles

Difficulty: Moderate

Skill: Apply What You Know

10.9. Trait theory assumes that leaders are

a. appointed.

b. taught.

c. born.

d. accidental.

Chapter: 10

Module: 10.4

Learning Objective: LO 10.4 Describe five theories of group leadership.

Topic: Small Group Communication and the Individual: Leadership

Difficulty: Easy

Skill: Remember the Facts

10.10. When one suggests that a leader can acquire communication skills and leadership behavior over time, one is following which theory?

a. trait

b. functional

c. style

d. transformational

Chapter: 10

Module: 10.4

Learning Objective: LO 10.4 Describe five theories of group leadership.

Topic: Small Group Communication and the Individual: Leadership

Difficulty: Easy

Skill: Remember the Facts

10.11. Lucas is part of a small group at work in which all members are seen as partners. Every group member shares responsibility for the work they complete. What type of leadership is Lucas’s group experiencing?

a. democratic leadership

b. shared leadership

c. laissez-faire leadership

d. authoritarian leadership

Chapter: 10

Module: 10.4

Learning Objective: LO 10.4 Describe five theories of group leadership.

Topic: Small Group Communication and the Individual: Leadership

Difficulty: Moderate

Skill: Apply What You Know

10.12. Wilona continually encourages her team to work independently from her, the group leader. She does this by encouraging group cohesion. Wilona is what kind of leader?

a. transformational

b. servant

c. authoritarian

d. charismatic

Chapter: 10

Module: 10.4

Learning Objective: LO 10.4 Describe five theories of group leadership.

Topic: Small Group Communication and the Individual: Leadership

Difficulty: Moderate

Skill: Apply What You Know

10.13. Amara owns her own textile company. She makes an effort to lead her employees by being aware of what is going on in the company, listening to her employees’ concerns, and emphasizing collaboration and trust. Amara is exemplifying what kind of leadership theory?

a. transformational

b. servant

c. functional

d. helpful

Chapter: 10

Module: 10.4

Learning Objective: LO 10.4 Describe five theories of group leadership.

Topic: Small Group Communication and the Individual: Leadership

Difficulty: Moderate

Skill: Apply What You Know

10.14. Jeremiah forgot to go to the first meeting for his group’s presentation. In class the next day, he was told that the group members who were present had collaborated and unanimously agreed on who would fill each specific role. In this instance, the group had used which communication process to assign the roles?

a. equal participation

b. consensus decision-making style

c. cooperative conflict style

d. respectful communication style

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Moderate

Skill: Apply What You Know

10.15. Lisa and four of her colleagues have been tasked with improving sales for her company. While trying to solve the problem, they spend months gathering data from reports and surveys. They spend a lot of time discussing the results and coming up with new surveys, but they never discuss a solution. Lisa’s small group appears to be experiencing

a. consensus decision-making.

b. primary tensions.

c. groupthink.

d. analysis paralysis.

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Moderate

Skill: Apply What You Know

10.16. Which stage of the problem-solving agenda involves brainstorming to generate as many ideas as possible without critiquing those ideas?

a. step 1: define and delineate the problem

b. step 2: analyze the problem

c. step 3: identify alternative solutions

d. step 4: evaluate proposed solutions

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Moderate

Skill: Understand the Concepts

10.17. When group members experience uncertainty and wonder how the group is going to function, the group is experiencing what kind of tension?

a. primary

b. identity

c. beginning

d. solution

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.18. Cullen is in a small group focusing on a project for work. The group is currently cooperating and members are able to compromise while discussing the problem at length. Which decision-making phase is the group in?

a. orientation

b. conflict

c. emergence

d. reinforcement

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Moderate

Skill: Apply What You Know

10.19. What term was coined in light of fiascoes such as the Bay of Pigs Invasion to describe a process where members bow to peer pressure and fail to voice their useful but sometimes contradictory opinions?

a. grouphate

b. laissez-faire

c. consensus decision-making

d. groupthink

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.20. A decision solidifies and members feel a sense of accomplishment during what phase of the decision-making process?

a. orientation

b. conflict

c. emergence

d. reinforcement

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.21. Because group members resent the threats associated with it, which may cause poor decision making, the use of coercive power is usually

a. efficient.

b. hierarchical.

c. unproductive.

d. individualistic.

Chapter: 10

Module: 10.6

Learning Objective: LO 10.6 Discuss how diversity influences small group processes.

Topic: The Individual, Small Group Communication, and Society: Power and Diversity

Difficulty: Easy

Skill: Remember the Facts

10.22. Because having various perspectives and various information sources can broaden members’ perspectives, diversity can lead to

a. innovation.

b. efficacy.

c. group processes.

d. groupthink.

Chapter: 10

Module: 10.6

Learning Objective: LO 10.6 Discuss how diversity influences small group processes.

Topic: The Individual, Small Group Communication, and Society: Power and Diversity

Difficulty: Moderate

Skill: Understand the Concepts

10.23. Guidelines for ethical communication in small groups include

a. those working to promote individual goals.

b. those aimed at limiting communication.

c. those aimed at strengthening group relationships.

d. those working to appoint a singular group leader.

Chapter: 10

Module: 10.7

Learning Objective: LO 10.7 Give three types of guidelines for communicating more ethically in small group communication.

Topic: Ethics and Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.24. Truthfulness in your communication with a group includes being accurate and

a. disclosing personal information.

b. avoiding exaggeration.

c. pointing out mistakes.

d. delineating responsibility.

Chapter: 10

Module: 10.7

Learning Objective: LO 10.7 Give three types of guidelines for communicating more ethically in small group communication.

Topic: Ethics and Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.25. Successful group relationships require cohesion and trust. What is an effective method of building cohesion in a group?

a. Remind the group of differences between the members.

b. Discourage participation from the less dominant group members.

c. Recognize group achievements instead of individual contributions.

d. Focus on strengths of all group members.

Chapter: 10

Module: 10.8

Learning Objective: LO 10.8 Discuss ways to improve your own small group communication skills.

Topic: Improving Your Small Group Communication Skills

Difficulty: Moderate

Skill: Understand the Concepts

True/False

10.26. Students who study in small groups perform at higher intellectual levels.

Chapter: 10

Module: 10.1

Learning Objective: LO 10.1 Identify four reasons for learning about small group communication.

Topic: The Importance of Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.27. A major disadvantage to small groups is that they stifle creativity.

Chapter: 10

Module: 10.1

Learning Objective: LO 10.1 Identify four reasons for learning about small group communication.

Topic: The Importance of Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.28. Small group communication is communication among a small number of people who share a common goal, who feel connected to each other, and who coordinate their behavior.

Chapter: 10

Module: 10.2

Learning Objective: LO 10.2 Define small group communication and virtual small groups.

Topic: What Is Small Group Communication?

Difficulty: Easy

Skill: Remember the Facts

10.29. Effective group members should only fill roles that are of interest to them and compatible with their strengths.

Chapter: 10

Module: 10.3

Learning Objective: LO 10.3 Identify examples of task, relational, and disruptive small group roles.

Topic: Small Group Communication and the Individual: Roles

Difficulty: Moderate

Skill: Understand the Concepts

10.30. According to Richard Daft’s definition, leadership seeks change, while management seeks order and stability.

Chapter: 10

Module: 10.4

Learning Objective: LO 10.4 Describe five theories of group leadership.

Topic: Small Group Communication and the Individual: Leadership

Difficulty: Easy

Skill: Remember the Facts

10.31. Most experts agree with the notion that leaders are born, not made, and that they are naturally good communicators.

Chapter: 10

Module: 10.4

Learning Objective: LO 10.4 Describe five theories of group leadership.

Topic: Small Group Communication and the Individual: Leadership

Difficulty: Easy

Skill: Remember the Facts

10.32. Primary tension is uncertainty during the conflict phase in the decision-making process.

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.33. To improve communication, diverse groups should explore commonalities among group members.

Chapter: 10

Module: 10.6

Learning Objective: LO 10.6 Discuss how diversity influences small group processes.

Topic: The Individual, Small Group Communication, and Society: Power and Diversity

Difficulty: Moderate

Skill: Understand the Concepts

10.34. Ethical guidelines for responsible group communication include those aimed at strengthening individual achievement over group relationships.

Chapter: 10

Module: 10.7

Learning Objective: LO 10.7 Give three types of guidelines for communicating more ethically in small group communication.

Topic: Ethics and Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.35. To improve small group communication skills, you should cultivate an individualistic, “me” orientation.

Chapter: 10

Module: 10.8

Learning Objective: LO 10.8 Discuss ways to improve your own small group communication skills.

Topic: Improving Your Small Group Communication Skills

Difficulty: Easy

Skill: Remember the Facts

Fill-in-the-Blank

10.36. _____ is the distaste and aversion that people feel toward working in groups.

Chapter: 10

Module: 10.1

Learning Objective: LO 10.1 Identify four reasons for learning about small group communication.

Topic: The Importance of Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.37. Most experts agree that _____ people is the fewest number that can constitute a small group.

Chapter: 10

Module: 10.2

Learning Objective: LO 10.2 Define small group communication and virtual small groups.

Topic: What Is Small Group Communication?

Difficulty: Easy

Skill: Remember the Facts

10.38. Small group communication has two primary dimensions: task communication, related to the accomplishment of goals, and _____ communication, related to establishing a group’s social atmosphere.

Chapter: 10

Module: 10.3

Learning Objective: LO 10.3 Identify examples of task, relational, and disruptive small group roles.

Topic: Small Group Communication and the Individual: Roles

Difficulty: Moderate

Skill: Understand the Concepts

10.39. Group members filling _____ roles focus more on their own interests and are therefore dysfunctional to the group process.

Chapter: 10

Module: 10.3

Learning Objective: LO 10.3 Identify examples of task, relational, and disruptive small group roles.

Topic: Small Group Communication and the Individual: Roles

Difficulty: Moderate

Skill: Understand the Concepts

10.40. According to style theory, a(n) _____ leader takes charge and has a high level of intellect and expertise, making all decisions him- or herself.

Chapter: 10

Module: 10.4

Learning Objective: LO 10.4 Describe five theories of group leadership.

Topic: Small Group Communication and the Individual: Leadership

Difficulty: Easy

Skill: Remember the Facts

10.41. _____ leadership theory emphasizes the importance of personalized relationships in leadership and group cohesion.

Chapter: 10

Module: 10.4

Learning Objective: LO 10.4 Describe five theories of group leadership.

Topic: Small Group Communication and the Individual: Leadership

Difficulty: Easy

Skill: Remember the Facts

10.42. Group members demonstrate that other members are valued and important in the _____ communication style.

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.43. In the _____ phase of decision making, the group has worked through primary and secondary tensions and expresses a cooperative attitude.

Chapter: 10

Module: 10.5

Learning Objective: LO 10.5 Describe the characteristics of communication that occur during the four phases of small group decision making.

Topic: Effective Small Group Communication

Difficulty: Easy

Skill: Remember the Facts

10.44. Leaders or group members may turn legitimate power into _____ power, or threats, to get others to do what they want.

Chapter: 10

Module: 10.6

Learning Objective: LO 10.6 Discuss how diversity influences small group processes.

Topic: The Individual, Small Group Communication, and Society: Power and Diversity

Difficulty: Easy

Skill: Remember the Facts

10.45. The methods, including communication, by which a group accomplishes a task are known as group _____.

Chapter: 10

Module: 10.6

Learning Objective: LO 10.6 Discuss how diversity influences small group processes.

Topic: The Individual, Small Group Communication, and Society: Power and Diversity

Difficulty: Easy

Skill: Remember the Facts

Essay

10.46. Describe three ways that group work can enhance your life and future.

Chapter: 10

Module: 10.1

Learning Objective: LO 10.1 Identify four reasons for learning about small group communication.

Topic: The Importance of Small Group Communication

Difficulty: Moderate

Skill: Understand the Concepts

10.47. Define small group communication and explain the four components of the definition.

Chapter: 10

Module: 10.2

Learning Objective: LO 10.2 Define small group communication and virtual small groups.

Topic: What Is Small Group Communication?

Difficulty: Moderate

Skill: Understand the Concepts

10.48. Describe three of the challenges that are unique to small groups who are working virtually to some degree.

Chapter: 10

Module: 10.3

Learning Objective: LO 10.3 Identify examples of task, relational, and disruptive small group roles.

Topic: Small Group Communication and the Individual: Roles

Difficulty: Moderate

Skill: Understand the Concepts

10.49. Describe how diversity can influence four aspects of group communication and give examples of each.

Chapter: 10

Module: 10.6

Learning Objective: LO 10.6 Discuss how diversity influences small group processes.

Topic: The Individual, Small Group Communication, and Society: Power and Diversity

Difficulty: Moderate

Skill: Apply What You Know

10.50. What are the three ethical relational guidelines to working in a small group? Provide an example of each that might arise in a group working on a class project.

Chapter: 10

Module: 10.7

Learning Objective: LO 10.7 Give three types of guidelines for communicating more ethically in small group communication.

Topic: Ethics and Small Group Communication

Difficulty: Moderate

Skill: Apply What You Know