Chapter.11 Complete Test Bank Communicating In Organizations

Test Bank

Chapter 11: Communicating in Organizations

Multiple Choice

11.1. A person who is skilled in effective communication will

a. ask more generic questions about organizational practices.

b. ask more informed questions about organizational practices.

c. have trouble accomplishing goals within an organization.

d. have trouble interpreting policies within an organization.

Chapter: 11

Module: 11.1

Learning Objective: LO 11.1 Explain the importance of understanding communication in organizations.

Topic: The Importance of Organizational Communication

Difficulty: Moderate

Skill: Understand the Concepts

11.2. The communication function of organizations that is used to accomplish tasks is called what?

a. assimilation

b. production

c. maintenance

d. innovation

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.3. Instituting a suggestion box at an organization is an example of which function of organizations?

a. production

b. maintenance

c. structure

d. innovation

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Moderate

Skill: Understand the Concepts

11.4. In hierarchically structured organizations, communication between peers is called what kind of communication?

a. downward

b. horizontal

c. upward

d. diagonal

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.5. When Manuel tells Patricia that he thinks his coworkers are cooperative and that the office is always a vibrant place to work, he is describing the

a. organizational culture.

b. formal structure.

c. informal structure.

d. organizational climate.

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Moderate

Skill: Apply What You Know

11.6. Communicating with one’s manager is an example of what kind of communication?

a. downward

b. horizontal

c. upward

d. diagonal

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Moderate

Skill: Understand the Concepts

11.7. The communicative, behavioral, and cognitive processes that influence individuals to join, identify with, become integrated into, and (occasionally) exit an organization is called

a. emotion labor.

b. integration.

c. assimilation.

d. orientation.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Easy

Skill: Remember the Facts

11.8. Leslie joined a new company that plays softball every weekend as a team. At first she hated sports, but over time, she grew to enjoy being on the team and even became the captain. This is an example of

a. organizational identification.

b. assimilation.

c. organizational poaching.

d. empowerment.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.9. Gary is unsure whether his boss wants memos written in a specific format, so he asks a fellow employee for clarification. Gary is engaging in what type of information-seeking tactic?

a. passive

b. interactive

c. active

d. reciprocity

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.10. Which of the following information-seeking tactics is a passive strategy that new employees can use when assimilating to an organizational culture?

a. questioning third parties

b. testing limits

c. observing

d. note taking

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Understand the Concepts

11.11. Enrique is asked to perform a task at work that he has never done before. He expresses his lack of experience to his boss, who then provides him with additional training to do his job. The boss is demonstrating which communication strategy?

a. ingratiation

b. supportiveness

c. openness

d. motivation

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.12. Which of the following terms refers to when people are willing to share their ideas as well as listen to others in a way that avoids conveying negative or disconfirming feedback?

a. openness

b. encouragement

c. motivation

d. empowerment

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Easy

Skill: Remember the Facts

11.13. Margie offers her employees bonuses to help them feel personally invested in their work. This is an example of what kind of motivator?

a. empowerment

b. supportive

c. extrinsic

d. intrinsic

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.14. Increasing employees’ feelings of self-efficacy is referred to as

a. motivation.

b. empowerment.

c. supportiveness.

d. openness.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Easy

Skill: Remember the Facts

11.15. Which upward communication tactic would Sheila be using with her boss by offering suggestions adamantly without being rude?

a. ingratiation

b. rationality

c. empowerment

d. assertiveness

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.16. In Susan’s role as a psychologist, she must remain calm and supportive even when her clients become abusive or hostile to her. This job requirement is known as

a. emotion labor.

b. burnout.

c. emotional exhaustion.

d. depersonalization.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.17. Lauren has been a firefighter in California for 13 years. She recently was the first responder to a fatal car accident in which her close friend was a victim. Since then, she has been feeling like no matter what she does, she can’t make a difference in the community and has felt detached from her coworkers. Lauren is experiencing

a. emotion labor.

b. work–life conflict.

c. burnout.

d. work overload.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.18. No matter how many hours he puts into his job, Lawrence feels like he’s not doing enough. Slowly, he begins showing up less and less for work and does the least amount of work expected of him. Lawrence is experiencing which characteristic of burnout?

a. cynicism

b. exhaustion

c. stress

d. ineffectiveness

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.19. Carl is an elementary school teacher who is expected to both nurture his students and enforce strict policies. When Jimmy acts out and breaks the rules, Carl knows it is because he has trouble at home. Discipline only causes him to act out more. Carl feels as though he is stuck between helping and harming Jimmy. This is an example of

a. role conflict.

b. role ambiguity.

c. work overload.

d. emotion labor.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.20. The difficulty that men and women face managing their home/personal lives and their work lives is known as what?

a. burnout

b. emotion labor

c. work–life conflict

d. bullying

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Easy

Skill: Remember the Facts

11.21. When Google released Google+ in an attempt to build a social networking site to compete with Facebook, Facebook promptly made changes within just a few days and more within a few weeks. This competitiveness reflects that Facebook is

a. an urgent organization.

b. a national corporation.

c. a general system.

d. an inactive group.

Chapter: 11

Module: 11.4

Learning Objective: LO 11.4 Discuss current social influences on organizations and organizational communication.

Topic: The Individual, Organizational Communication, and Society

Difficulty: Moderate

Skill: Apply What You Know

11.22. The term globalization

a. usually focuses on communication.

b. combines many different forces.

c. is a mostly political phenomenon.

d. refers mostly to economic forces.

Chapter: 11

Module: 11.4

Learning Objective: LO 11.4 Discuss current social influences on organizations and organizational communication.

Topic: The Individual, Organizational Communication, and Society

Difficulty: Easy

Skill: Remember the Facts

11.23. Which of the following has been reported as the most effective, often only, solution to bullying in the workplace?

a. using a problem-solving approach

b. behaving assertively to the bully

c. leaving the organization

d. seeking social support

Chapter: 11

Module: 11.4

Learning Objective: LO 11.4 Discuss current social influences on organizations and organizational communication.

Topic: The Individual, Organizational Communication, and Society

Difficulty: Moderate

Skill: Understand the Concepts

11.24. Viewing ethical failures as the result of specific people within an organization is taking which perspective?

a. communal

b. organizational

c. behavioral

d. individual

Chapter: 11

Module: 11.5

Learning Objective: LO 11.5 Distinguish between individual and communal perspectives on organizational ethics.

Topic: Ethics and Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.25. People are often only willing to engage in which of the following when they are angry or emotional?

a. discussion

b. strategy control

c. listening

d. conflict

Chapter: 11

Module: 11.6

Learning Objective: LO 11.6 Identify four steps involved in a strategic approach to conflict management.

Topic: Improving Your Organizational Communication Skills

Difficulty: Easy

Skill: Remember the Facts

True/False

11.26. Much of your success within organizations is connected to your communication abilities.

Chapter: 11

Module: 11.1

Learning Objective: LO 11.1 Explain the importance of understanding communication in organizations.

Topic: The Importance of Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.27. Scholars argue that communication is the process that calls organizations into being.

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.28. The maintenance function of organizations preserves the stability of existing systems.

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.29. Direction-based metaphors of organizational communication presume that an organization is non-hierarchical.

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.30. Ingratiating behavior of subordinates that is designed to increase liking on the part of one’s manager has been shown to positively affect a manager’s perception.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Easy

Skill: Remember the Facts

11.31. Proximity, attraction, and similarity are not key to employee friendships, unlike the role they play in other friendships.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Easy

Skill: Remember the Facts

11.32. The new social contract between employers and employees expects that workers will stay with companies for most of their lives.

Chapter: 11

Module: 11.4

Learning Objective: LO 11.4 Discuss current social influences on organizations and organizational communication.

Topic: The Individual, Organizational Communication, and Society

Difficulty: Easy

Skill: Remember the Facts

11.33. Sexual harassment is primarily a communicative behavior.

Chapter: 11

Module: 11.4

Learning Objective: LO 11.4 Discuss current social influences on organizations and organizational communication.

Topic: The Individual, Organizational Communication, and Society

Difficulty: Easy

Skill: Remember the Facts

11.34. When we view corporations in a completely communal way and hold them responsible for their unethical practices, we run the risk that no individual may be held accountable or liable.

Chapter: 11

Module: 11.5

Learning Objective: LO 11.5 Distinguish between individual and communal perspectives on organizational ethics.

Topic: Ethics and Organizational Communication

Difficulty: Moderate

Skill: Understand the Concepts

11.35. Mario is upset at his coworker for partying over the weekend instead of getting work done. The most strategic solution to settle his issues is to angrily confront his coworker spontaneously, catching him off-guard and giving him no time to defend himself.

Chapter: 11

Module: 11.6

Learning Objective: LO 11.6 Identify four steps involved in a strategic approach to conflict management.

Topic: Improving Your Organizational Communication Skills

Difficulty: Moderate

Skill: Apply What You Know

Fill-in-the-Blank

11.36. _____ communication is central to a person’s ability to navigate successfully the myriad legal, educational, religious, corporate, and civic organizations one confronts across a lifetime.

Chapter: 11

Module: 11.1

Learning Objective: LO 11.1 Explain the importance of understanding communication in organizations.

Topic: The Importance of Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.37. Organizations are the set of interactions that members of groups use to accomplish their individual and common ____.

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.38. A pattern of shared beliefs, values, and behaviors is known as organizational _____.

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Easy

Skill: Remember the Facts

11.39. When an employee’s values overlap with the organization’s values, they are in the stage of organizational ____.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Easy

Skill: Remember the Facts

11.40. Some supervisors offer _____ motivators, such as pay raises and bonuses.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Easy

Skill: Remember the Facts

11.41. General _____ theory would say that the CIA and FBI, though two different branches of law enforcement, are underneath the same umbrella of the U.S. government and should therefore communicate with one another.

Chapter: 11

Module: 11.4

Learning Objective: LO 11.4 Discuss current social influences on organizations and organizational communication.

Topic: The Individual, Organizational Communication, and Society

Difficulty: Moderate

Skill: Apply What You Know

11.42. Laura is stationed in New York and collaborates daily with a colleague in New Zealand. Her opportunity to learn about his culture and to trade ideas in the professional sphere is an example of _____.

Chapter: 11

Module: 11.4

Learning Objective: LO 11.4 Discuss current social influences on organizations and organizational communication.

Topic: The Individual, Organizational Communication, and Society

Difficulty: Moderate

Skill: Apply What You Know

11.43. Joanna doesn’t like it when Stan flirts with her. She finds it inappropriate, but he refuses to quit. Stan’s interactions with Joanna have made the office a(n) _____ work environment for her.

Chapter: 11

Module: 11.4

Learning Objective: LO 11.4 Discuss current social influences on organizations and organizational communication.

Topic: The Individual, Organizational Communication, and Society

Difficulty: Moderate

Skill: Apply What You Know

11.44. According to the _____ perspective, individuals are considered part of an organization and are all partially responsible for the behavior of its members.

Chapter: 11

Module: 11.5

Learning Objective: LO 11.5 Distinguish between individual and communal perspectives on organizational ethics.

Topic: Ethics and Organizational Communication

Difficulty: Moderate

Skill: Understand the Concepts

11.45. In conflict management, _____ control is assessing the available information and options to increase one’s understanding of the conflict and the other party.

Chapter: 11

Module: 11.6

Learning Objective: LO 11.6 Identify four steps involved in a strategic approach to conflict management.

Topic: Improving Your Organizational Communication Skills

Difficulty: Easy

Skill: Remember the Facts

Essay

11.46. Describe the three major functions of organizational communication and provide at least two examples to illustrate each function.

Chapter: 11

Module: 11.2

Learning Objective: LO 11.2 Define organizations and explain their communication functions and structures.

Topic: Defining Organizational Communication

Difficulty: Moderate

Skill: Apply What You Know

11.47. Four communication strategies tend to contribute to a supervisor’s success. Describe those strategies, provide examples, and indicate why you believe these strategies are related to a supervisor’s success.

Chapter: 11

Module: 11.3

Learning Objective: LO 11.3 Understand the types of communication that occur among coworkers and explain their functions.

Topic: Organizational Communication and the Individual

Difficulty: Moderate

Skill: Apply What You Know

11.48. Explain the differences between bullying, cyberbullying, and sexual harassment and offer examples of each.

Chapter: 11

Module: 11.4

Learning Objective: LO 11.4 Discuss current social influences on organizations and organizational communication.

Topic: The Individual, Organizational Communication, and Society

Difficulty: Moderate

Skill: Apply What You Know

11.49. Describe the individual and communal perspectives for the ethical standards in an organization, offer examples of both, and describe the problems with each perspective.

Chapter: 11

Module: 11.5

Learning Objective: LO 11.5 Distinguish between individual and communal perspectives on organizational ethics.

Topic: Ethics and Organizational Communication

Difficulty: Moderate

Skill: Apply What You Know

11.50. Explain the strategy control method to manage conflict with coworkers.

Chapter: 11

Module: 11.6

Learning Objective: LO 11.6 Identify four steps involved in a strategic approach to conflict management.

Topic: Improving Your Organizational Communication Skills

Difficulty: Moderate

Skill: Understand the Concepts