Productive Workplace – Ch16 | Test Bank – 6th Ed

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Student name:__________

1) In the organizational context, _____ can be defined as the ratio of an organization's resources to the organization's goods and services produced.

2) _____ refers to the overall mood of an individual or group based on attitudes and satisfaction.

3) _____ help employees get feedback on their job performance, make changes if necessary, and become more productive in the process.

4) Matching an individual to the job that needs to be done involves the consideration of the person's _____.

5) _____ indicates that the individual has the skill set necessary to complete a job, the ability to set and meet realistic goals, and the ability to take on responsibility for the task.

6) _____ means damaging our own credibility or competence.

7) _____ is the act of putting off until later the things we should be doing now.

8) Planning too many activities into one time slot leads to the _____ of time.

9) In the context of time management, deciding ahead of time which tasks are the most and least important is known as _____.

10) _____ is the process of deciding ahead of time which tasks are the most and the least important.

11) Alcoholics Anonymous (AA) invented the _____ to help recovering alcoholics.

12) In the context of preparing for a career choice, the risk-taking entrance into one's own enterprise is known as _____.

13) Physical, emotional, verbal, or sexual violence against a family member is known as _____.

14) _____ is the inability to control one's betting habit.

15) Employees today need _____, which is day care not only for children but also for elderly family members.

16) The _____ consists of middle-aged adults taking care of both children and elderly parents at the same time.

17) _____ refer to the specific plans of action for things an individual would like to accomplish right now or in the immediate future.

18) _____ are those things you decide to work for after developing a life plan for the future.

19) _____ is the development in the field of psychology that focuses on what is right with people rather than what is wrong with people.

20) _____ means finding what you really enjoy doing and being able to make your living from it.

21) Which of the following statements holds true for the strategies involved in increasing productivity?

A) Short-term goals form a major part of these strategies.
B) Many of these strategies are out of the individual control of the employee.
C) Productivity can be increased only by improving the efficiency of the production process.
D) Efficiency can be increased only by gaining high output for low input.

22) Which of the following is the first step to improve workplace morale?

A) Encouraging communication between employees
B) Getting everyone in the organization involved in goal setting
C) Understanding the morale of your environment
D) Relaxing on individual and group accountability

23) Morale is defined as the overall mood of an individual or a group based on _____.

A) task maturity
B) income and security
C) procrastination
D) attitudes and satisfaction

24) In the context of behaviors that reduce workplace productivity, which of the following steps should managers take to keep workplaces productive?

A) They should directly counsel employees they observe showing signs of substance abuse problems or violence in their personal lives.
B) They should penalize employees who abuse alcohol or drugs to show the non-acceptance of substance abuse at workplaces.
C) They should create training sessions to raise awareness of the assistance available for those dealing with violence and substance abuse problems.
D) They should reduce the accountability of troubled employees and give them the space to handle any violence or drug-related problems they might have.

25) Identify a true statement about the methods that can increase the morale of employees and boost workplace productivity.

A) Discouraging frequent communication between employees in different departments increases workplace productivity, which, in turn, boosts employee morale.
B) Employees must understand that achieving their individual goals is more important than achieving their companies' goals.
C) Increasing the individual level of involvement by employees leads to feelings of personal investment, which boosts morale and productivity.
D) Reducing individual accountability allows individual employees to focus on improving their skills, which dramatically improves the company's productivity.

26) Being "stretchable" is the most important aspect in the S.M.A.R.T.S system of appraisals because the appraisal system:

A) should be applicable to companies with different organizational structures.
B) must be flexible enough to include assessments on technical and management skills.
C) needs to be stretched to include further psychometric assessments, if necessary.
D) should give the employee new goals and new horizons to grow into a new comfort zone.

27) In the context of productivity at the workplace, an employee with task maturity:

A) is an experienced and senior member of a work group.
B) has performed a specific task for several years.
C) possesses the skill set required for the job at hand.
D) is generally a supervisor or a manager.

28) Reasons for self-sabotage of our own efforts are tied to all of the following EXCEPT:

A) lack of motivation.
B) low self-esteem or insecurity.
C) fear or apprehension.
D) lack of procrastination.

29) Which of the following statements is true of procrastination?

A) Individuals cannot make a choice to stop procrastinating.
B) Procrastination merely refers to a form of self-sabotage.
C) Hidden benefits of procrastination exist.
D) Procrastination is not a source of stress.

30) Serena is an employee at Castor Ceramics. She is part of the group responsible for testing the quality of the company's products. Though she is young and relatively new to the job, she is able to handle all the tasks assigned to her with high efficiency. She also sets realistic targets for herself on a daily basis. In the context of productivity at the workplace, Serena:

A) has positive psychology.
B) has task maturity.
C) is entrepreneurial.
D) is stretchable.

31) Which of the following terms refers to making poor use of the available time that we do have?

A) Rationalizing
B) Fudging
C) Underutilizing
D) Overloading

32) Which of the following statements is true of time management?

A) Grouping tasks together by location will allow individuals to save time by going to each location only once.
B) Setting priorities means that individuals identify which tasks take less time to complete and complete them first and leave the longer tasks to be completed toward the end.
C) While setting priorities, if all tasks seem equally important, then the individual should work on all tasks simultaneously.
D) Grouping smaller tasks into larger parts makes the project more complex, and thus motivates individuals into accomplishing them.

33) Which of the following statements is true of workplace substance abuse policies?

A) The policies should be kept confidential.
B) The policies should omit stating the testing and search procedures.
C) Employees and, if possible, their families, should receive drug awareness education.
D) Supervisors must be trained to ignore the symptoms of substance abuse in employees.

34) What qualifies as drug abuse depends on:

A) whether the drug is legal or illegal.
B) whether the substance in use is actually considered a drug.
C) how the substance in use affects a person's behavior.
D) the age of the individual taking the drug.

35) A supervisor at a shipping and logistics firm notices that Carl, an employee, has had low workplace productivity in the last quarter. He has been arriving late to work and has been very irritable with his coworkers. Many other employees have also complained of a strong odor of alcohol on his breath. In the context of behaviors that reduce workplace productivity, Carl's behavior is characteristic of:

A) the impostor phenomenon.
B) procrastination.
C) low task maturity.
D) a substance abuse problem.

36) Employees affected by family violence tend to:

A) get preoccupied with their problems, which leads to low productivity.
B) stop trying to achieve anything for fear of criticism.
C) feel that they have gotten away with something.
D) feel that they do not succeed because of their talent and hard work.

37) In the context of behaviors that reduce workplace productivity, compulsive gamblers:

A) can be counseled directly by supervisors or managers.
B) are vulnerable to depression and relationship problems.
C) believe they do not deserve to experience success in their lives.
D) are not eligible to participate in employee assistance programs (EAPs).

38) Eric is the shop floor supervisor at Leo Engineering Inc. He finds that Brian, one of the machine operators, has a substance abuse problem. As a result, there is a drop in his productivity. As a responsible supervisor, Eric should:

A) ignore Brian's substance abuse problem.
B) refer Brian to a community counseling center.
C) directly accuse Brian of having a drug problem.
D) openly criticize Brian for his poor productivity.

39) When supervisors become aware of substance abuse problems at the workplace, they should not directly accuse employees of having such problems because:

A) company policies generally do not support supervisors' interventions in such matters.
B) the supervisors have no say in this matter; it is the top management that should accuse the employee.
C) the employees may respond with denial, and it could also lead to legal issues.
D) the freedom to consume any substance of their choice is guaranteed as a fundamental individual right for all citizens.

40) Company-sponsored programs that treat employees with substance abuse problems, marriage and family conflicts, and financial difficulties are known as:

A) time management programs.
B) employee assistance programs.
C) turnover reduction programs.
D) employee orientation programs.

41) _____ is the ability to teach or guide yourself to set up and carry out your goals and plans.

A) Fudging
B) Self-discipline
C) Self-deprecation
D) Procrastination

42) _____ means feeling in control of your life, having the power to change things, and feeling comfortable about doing so.

A) Procrastination
B) Taking responsibility
C) Setting priorities
D) Task maturity

43) _____ is the ability to set short-term and long-term goals for yourself.

A) Self-direction
B) Fudging
C) Self-deprecation
D) Procrastination

44) In the context of personal success, successful people affected by the impostor phenomenon:

A) generally have weak human relations skills and fear contact with people.
B) have difficulty believing that they have succeeded because of their own talents and hard work.
C) tend to see bad events or personal catastrophes as permanent crises that cannot be overcome.
D) tend to lack the entrepreneurial spirit that permits them to become involved in various fields of work.

45) People who have fear of success:

A) may find the feeling of success to be fleeting.
B) may fear failing and then being judged in a negative way.
C) may feel that they have gotten away with something.
D) may stop trying to achieve anything for fear of criticism.

46) People who have fear of failure:

A) may feel that they have gotten away with something.
B) may find the feeling of success to be fleeting.
C) may stop trying to achieve anything new for fear of criticism.
D) always feel they are not talented and hard-working.

47) Positive psychologists believe that:

A) thinking in terms of catastrophes and defeat is important.
B) strengths such as optimism and perseverance cannot be learned through training.
C) everyone can overcome the barriers to self-development.
D) the strengths people build helps improve poor performance but does not prevent such problems from happening in the future.

48) Finding a niche involves:

A) searching for a job that offers moderate financial benefits and other perks.
B) searching for a job that offers utmost satisfaction and contentment.
C) making decisions that promise to do the greatest good for the largest number of people.
D) finding an excuse for behavior that causes embarrassment, shame, anxiety, or pain.

49) Finding a niche requires:

A) an understanding of one's skills and strengths.
B) the implementation of procrastination.
C) an understanding of company policies.
D) the skills to work effectively with people.

50) Susan enjoyed interacting with students during her internship at Wordsworth University. As a result, she joins the university as an academic counselor. Her role involves guiding students in choosing suitable areas of specialization. She is immensely satisfied with her job. From the given example, it can be said that Susan:

A) exemplifies procrastination.
B) has found her niche.
C) exemplifies the impostor phenomenon.
D) has followed the categorical imperative principle.

51) In the context of finding a niche, describe the three "families" of skills related to careers identified by Richard Bolles.

52) Briefly discuss organizational strategies to improve efficiency in productivity.

53) What is morale, and how does it affect productivity?

54) What are the steps to improve morale in an organization?

55) How are creative appraisal systems different from traditional appraisal systems?

56) Why is being "stretchable" the most important part of the S.M.A.R.T.S system?

57) How is task maturity related to productivity?

58) How can employee assistance programs be beneficial for companies?

59) List the steps that help in stopping procrastination.

60) Briefly describe the challenges to time management.

61) Discuss the two most important strategies for improving time management.

62) Describe how to work with a to-do list.

63) How does substance abuse affect the American economy?

64) Describe the behavior of employees affected by family violence.

65) How can supervisors contribute to the success of employee assistance programs (EAPs)?

66) What are the major aspects to be considered by companies when developing workplace substance abuse policies?

67) What are the effects of substance abuse in the workplace?

68) Explain how responsibility forms an important part of self-discipline.

69) What are the characteristics of people affected by the impostor phenomenon?

70) What do positive psychologists feel about the barriers to healthy self-development and the strengths needed to overcome these barriers?

71) Productivity is defined as the ratio of an organization's inputs to its outputs.

⊚ true
⊚ false

72) Most strategies to improve productivity are always within the individual control of an employee.

⊚ true
⊚ false

73) The overall mood of an individual or a group based on attitudes and satisfaction is referred to as groupthink.

⊚ true
⊚ false

74) The first step to improve the morale of a workplace is to understand the existing morale of the workplace's environment.

⊚ true
⊚ false

75) Morale is mostly a static force.

⊚ true
⊚ false

76) Encouraging communication among departments and within teams seldom contributes to improving the morale of a workplace.

⊚ true
⊚ false

77) Relieving employees from individual or group accountability is a means of sending a message that the company cares for them.

⊚ true
⊚ false

78) Creative appraisal systems stimulate productivity by encouragement, two-way communication, and motivation.

⊚ true
⊚ false

79) A yearly appraisal where the negatives saved over a year are presented to the employee is the most effective form of appraisal to improve morale.

⊚ true
⊚ false

80) Individual job performance can be increased by discovering and reducing behaviors we do to sabotage our own performance.

⊚ true
⊚ false

81) Task maturity refers to an employee's age or seniority on the job.

⊚ true
⊚ false

82) "Stretchable" in the S.M.A.R.T.S system means that an appraisal system should "stretch" the employee, giving him or her new goals and new horizons to grow into a new comfort zone.

⊚ true
⊚ false

83) In the context of time management, it is important to reward oneself after completing difficult individual tasks to boost morale.

⊚ true
⊚ false

84) Low self-esteem or insecurity is one of the reasons for self-sabotage.

⊚ true
⊚ false

85) Procrastination is a major source of stress.

⊚ true
⊚ false

86) Hidden benefits of procrastination exist.

⊚ true
⊚ false

87) Procrastination is a systemic disorder and cannot be altered.

⊚ true
⊚ false

88) Combining small tasks into a complex job is a technique to stop procrastinating.

⊚ true
⊚ false

89) Overloading and underutilizing are two essential skills of time management.

⊚ true
⊚ false

90) Time management seldom requires planning.

⊚ true
⊚ false

91) Procrastination is one cause of underutilization of time.

⊚ true
⊚ false

92) While setting priorities, if all tasks seem equally important, the individual should work on all tasks simultaneously.

⊚ true
⊚ false

93) A to-do list is a list of what you need to do, when, and where.

⊚ true
⊚ false

94) In the context of behaviors that reduce workplace productivity, male workers are generally reluctant to seek help for personal problems that stem from familial and marital issues.

⊚ true
⊚ false

95) In cases of substance abuse by employees, supervisors should try to counsel or advise employees themselves so that the issue is handled before it requires expert counseling.

⊚ true
⊚ false

96) Employee assistance programs (EAPs) are government programs that treat employees with substance abuse problems, marriage and family conflicts, and financial difficulty.

⊚ true
⊚ false

97) A company policy on substance abuse should omit stating the possible disciplinary actions that the company may take against employees who are abusing alcohol or other drugs.

⊚ true
⊚ false

98) At the national level, the "Drugs Don't Work" program for small and mid-sized companies provides free booklets and step-by-step guidance on substance abuse policy writing.

⊚ true
⊚ false

99) Managers often feel they should not get involved with an employee's personal problems.

⊚ true
⊚ false

100) Positive psychologists believe that we all have strengths that can overcome barriers to healthy self-development.

⊚ true
⊚ false