Organization Development Exam Questions Chapter.19

Chapter 19: Organization Development

True/False

1. All change in organizations should be considered an Organization Development (OD) initiative.

<Complexity: Moderate>

<Subject: Organization Development, Chapter 19>

1. Appreciative Inquiry is focused on the deficits in the organization instead of on what the organization is doing right.

<Complexity: Moderate>

<Subject: Appreciative Inquiry, Chapter 19>

Multiple Choice

1. During which phase of the action research model are mutual expectations identified?

[1] Entering and contracting

[2] Diagnosis

[3] Feedback

[4] Action

<Complexity: Easy>

<Subject: Steps in the Organization Development Process, Chapter 19>

1. Which of the following is an advantage to utilizing an internal consultant (for instance, employee of the organization)?

[1] Knowledge of the organization

[2] Better data collection expertise

[3] Knowledge and experience of a particular intervention

[4] A lack of objectivity

<Complexity: Easy>

<Subject: The Organization Development Professional, Chapter 19>

1. The most frequently used method of data collection is:

[1] questionnaires

[2] interviews

[3] observation

[4] unobtrusive methods

<Complexity: Easy>

<Subject: Steps in the Organization Development Process, Chapter 19>

1. Which data collection method might enable the practitioner to learn more about communication patterns, leadership issues, or ineffective conflict resolution strategies in the team?

[1] Questionnaires

[2] Interviews

[3] Observation

[4] Unobtrusive methods

<Complexity: Moderate>

<Subject: Steps in the Organization Development Process, Chapter 19>

1. Which of the following interventions deal primarily with issues between people in an organization?

[1] Strategic

[2] Technostructural

[3] Human process

[4] Human resource management

<Subject: Steps in the Organization Development Process, Chapter 19>

<Complexity: Easy>

1. A diversification in products is an example of which type of intervention?

[1] Strategic

[2] Technostructural

[3] Human process

[4] Human resource management

<Complexity: Easy>

<Subject: Steps in the Organization Development Process, Chapter 19>

1. Which of the following interventions is designed to enable groups of people to work together on a single problem, and through a regimented process utilizing specific problem solving tools?

[1] Team building

[2] Process improvement

[3] Total quality management

[4] Work design

<Complexity: Easy>

<Subject: Organization Development Interventions, Chapter 19>

Multiple Response

1. Which of the following are important skills for an OD practitioner?

[1] Technical skills

[2] Interpersonal skills

[3] Consulting skills

[4] Indifference

<Complexity: Easy>

<Subject: The Organization Development Professional, Chapter 19>