Chapter.20 Test Bank Docx Managing Resistance To Change

Chapter 20: Managing Resistance to Change

True/False

1. Organizations function within three identifiable environments: social/external, industry, and internal.

<Complexity: Easy>

<Subject: Drivers of Change, Chapter 20>

1. The primary forces creating the need for change originates in an organization’s external and internal environments.

<Complexity: Easy>

<Subject: Drivers of Change, Chapter 20>

1. The two primary forces influencing an individual’s perception, attitude, and response toward change are cumulative life experiences and social (informal group) forces.

<Complexity: Easy>

<Subject: Resistance to Change, Chapter 20>

1. According to Lewin’s Change Model, change may be enacted in one or two ways: by decreasing the force for change in the desired direction, or by increasing the strength of any opposing forces.

<Complexity: Easy>

<Subject: Lewin’s Change Model, Chapter 20>

1. In their study of health care systems, VanDeusen Lukas and colleagues found that internal pressure for change is stronger than external pressure

<Complexity: Easy>

<Subject: Transformation of Health Care Organizations, Chapter 20>

6. Readiness for change refers to the organizational members’ shared determination to implement a change and shared belief in their collective ability to do so.

<Complexity: Easy>

<Subject: Resistance to Change, Chapter 20>

7. Workers involved in perpetuating resistance lack a basic understanding of the variances that exist between current practices and behavior versus desired activities and behavior.

<Complexity: Easy>

<Subject: Lewin’s Change Model, Chapter 20>

Multiple Choice

1. Resistance to change may arise from which two sources?

[1] Organizational and external barriers

[2] External and individual barriers

[3] External and internal barriers

[4] Organizational and individual barriers

<Complexity: Easy>

<Subject: Resistance to Change, Chapter 20>

1. Individual barriers to accepting change initiatives may include:

[1] feelings of certainty

[2] real or perceived stress

[3] gaining status

[4] gaining personal power

<Complexity: Moderate>

<Subject: Resistance to Change, Chapter 20>

10. Which studies revealed the great potential for social forces to directly influence an individual’s behavior and beliefs which, in turn, will serve as the foundation for establishing or changing an attitude?

[1] The Ohio State University Studies

[2] The University of Michigan Studies

[3] The Hawthorne Studies

[4] The Pursuing Perfection Program

<Complexity: Easy>

<Subject: Resistance to Change, Chapter 20>