Group Problem Solving – Part 4 | Test Bank – 3e

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1. When solving a problem, it is fine to use an impact analysis alone to make a final decision between alternatives.

a. True

b. False

POINTS: 1

REFERENCES: Problem-Solving 80

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

2. In the early stages of solving a problem, you use convergent thinking to develop as many creative ideas and potential solutions as possible.

a. True

b. False

POINTS: 1

REFERENCES: Problem-Solving 80

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

3. The consensus approach is the most efficient way to reach closure as there is only one decision maker.

a. True

b. False

POINTS: 1

REFERENCES: Problem-Solving 82

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

4. When outside participants are visiting your team meeting, conduct a strengths, weaknesses,

opportunities, and threat (SWOT) exercise to make sure the group’s success is not blinding members to potential problems.

a. True

b. False

POINTS: 1

REFERENCES: Problem-Solving 84

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

5. If your team is suffering from groupthink, invite a team member from within the group to play the devil’s advocate.

a. True

b. False

POINTS: 1

REFERENCES: Problem-Solving 84

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

6. If files contain confidential contents, find out how to require a user name and password before

people can access the material.

a. True

b. False

POINTS: 1

REFERENCES: Problem-Solving 86

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

7. If the group’s solution might be threatening to a decision maker, do not invite that person to a team meeting as they will bring down the morale of the group.

a. True

b. False

POINTS: 1

REFERENCES: Problem-Solving 88

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

8. In Google Calendar, you can set up a calendar for a conference room so you can reserve a

meeting space.

a. True

b. False

POINTS: 1

REFERENCES: Problem-Solving 90

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

9. A(n) ____________________ is made up of two or more people who interact with each other, share expectations and obligations, and develop a common identity.

POINTS: 1

REFERENCES: Problem-Solving 74

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

10. The way that people work and interact with each other is known as group ____________________.

POINTS: 1

REFERENCES: Problem-Solving 74

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

11. ____________________ is achieved when two or more people work together to produce something greater than the sum of their individual efforts.

POINTS: 1

REFERENCES: Problem-Solving 76

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

12. ____________________ thinking techniques narrow the options to a manageable sets.

POINTS: 1

REFERENCES: Problem-Solving 80

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

13. When individual creativity and independent thinking are lost to group cohesiveness, the condition is known as ____________________.

POINTS: 1

REFERENCES: Problem-Solving 84

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

14. During the ____ phase of building a team, group members can complete tasks efficiently, work together on complex problems, and make shared decisions.

a. socializing b. collaboration

c. facilitation d. organizing

POINTS: 1

REFERENCES: Problem-Solving 76

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

15. When using ____, a group member lists a main idea or problem at the center of a page, white board, or flip chart. Each participant is invited to share reactions and ideas. These are drawn as radial lines or spokes.

a. fishbone diagrams b. mind maps

c. bar charts d. free writing

POINTS: 1

REFERENCES: Problem-Solving 78

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

16. ____ is a form of brainstorming where group members focus on a subject and then write about it nonstop for a short period of time.

a. Mind mapping b. Free writing

c. Journaling d. Flowcharting

POINTS: 1

REFERENCES: Problem-Solving 78

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

17. With ____, the group considers a question, task, or project, and then generates as many ideas as possible, usually in a short period of time. Every idea is recorded, and no idea is disregarded, criticized, or analyzed.

a. culling b. analyzing

c. brainstorming d. powerthinking

POINTS: 1

REFERENCES: Problem-Solving 78

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

18. ____ thinking techniques narrow the options to a manageable sets. The decisions and solutions that the group eventually makes will be based on these organized ideas.

a. Convergent b. Divergent

c. either a. or b. d. neither a. nor b.

POINTS: 1

REFERENCES: Problem-Solving 80

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

19. The ____ approach is similar to a command style in that a leader still makes the final decisions. However, the process is more democratic because the leader actively seeks input and advice from the group before making the decision.

a. consensus b. consultative

c. authoritarian d. open management

POINTS: 1

REFERENCES: Problem-Solving 82

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

20. ____ decision making seeks a solution that most of the group can agree to while trying to resolve any concerns or objections that the minority has.

a. Consensus b. Consultative

c. Authoritarian d. Open management

POINTS: 1

REFERENCES: Problem-Solving 82

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

21. In some settings, a group may examine an issue and develop ideas for it, but the final decisions are left up to a single person.This is sometimes called a “____ approach” to decision making.

a. presidential b. dictator

c. CEO d. military

POINTS: 1

REFERENCES: Problem-Solving 82

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

22. ____ are popular alternatives to face-to-face communication.

a. Telephone conference calls

b. VoIP services such as Skype

c. Online meeting hosts such as GoToMeeting.com

d. All of the above

POINTS: 1

REFERENCES: Problem-Solving 86

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

23. ____ calendars and schedulers help large groups quickly identify suitable meeting times.

a. Electronic b. Paper

c. both a. and b. d. neither a. nor b.

POINTS: 1

REFERENCES: Problem-Solving 86

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

24. Consensus decision making seeks a solution that most of the group can agree to while trying to resolve any concerns or objections of ____.

a. the minority b. absentee members

c. the oldest members d. the most powerful members

POINTS: 1

REFERENCES: Problem-Solving 82

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

25. ____ approaches require more time for closure, but tend to have a higher level of commitment from the participants.

a. consensus-based b. command-based

c. consultative-based d. minority-based

POINTS: 1

REFERENCES: Problem-Solving 82

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

26. In the final step of problem-solving group develops an implementation plan, also called a(n) ____ plan, to guide changes, product or service introductions, and complex projects.

a. final b. action

c. mission d. summary

POINTS: 1

REFERENCES: Problem-Solving 88

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

27. With Doodle, each person responds to the best time for the event by using a(n) ____.

a. e-mail b. voice mail

c. poll d. text message

POINTS: 1

REFERENCES: Problem-Solving 90

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

Kevin is in charge of a new association at his college. He is researching voting methods. Please answer the questions below.

28. To start, Kevin finds out about ____ which is a method where members assign scores to multiple options rather than voting for a single choice.

a. range voting b. majority rules

c. plurality d. consensus

POINTS: 1

REFERENCES: Problem-Solving 83

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

PREFACE NAME: Case D-1

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

29. The first vote that Kevin plans to present to the association is between two choices and wants the choice with the most votes to rule. He would use ____.

a. range voting b. majority rules

c. plurality d. command voting

POINTS: 1

REFERENCES: Problem-Solving 83

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

PREFACE NAME: Case D-1

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

30. Strengthen a(n) ____ vote by using several rounds. Eliminate options with the least support and vote again.

a. plurality b. majority rules

c. authoritarian d. command

POINTS: 1

REFERENCES: Problem-Solving 82

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

PREFACE NAME: Case D-1

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

31. People who have worked for a company for some time develop an organizational memory as they learn about the various processes, personalities, and subtleties of how the organization operates. _________________________

POINTS: 1

REFERENCES: Problem-Solving 74

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

32. Using a popular management approach, many managers assign tasks to staff members according to their skills, personalities, and experience. This style of leadership is called a complex style. _________________________

POINTS: 1

REFERENCES: Problem-Solving 75

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

33. A team is a group of people who organize themselves to work cooperatively on a common objective. _________________________

POINTS: 1

REFERENCES: Problem-Solving 76

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

34. Convergent thinking describes thought processes or methods used to generate ideas. _________________________

POINTS: 1

REFERENCES: Problem-Solving 78

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

35. A death flaw is some aspect of an idea that would make it unacceptable. _________________________

POINTS: 1

REFERENCES: Problem-Solving 80

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

36. A decision cost sheet is a formal way of organizing an idea’s costs and benefits. _________________________

POINTS: 1

REFERENCES: Problem-Solving 80

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

37. Use an impact analysis to broaden your view. Have the group list the consequences of each idea. Who or what would each option affect? Would the consequences be minimal or manageable? Which idea would cause the least amount of loss or harm? _________________________

POINTS: 1

REFERENCES: Problem-Solving 80

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

38. If a group develops a collective sense of invulnerability, it has a Dictator complex. _________________________

POINTS: 1

REFERENCES: Problem-Solving 84

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

39. Logistics refers to how resources such as information and people are provided where they are needed. _________________________

POINTS: 1

REFERENCES: Problem-Solving 86

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

40. As a group grows larger, you might find you do not have enough air time, which is the amount of time available for someone to speak to the group. _________________________

POINTS: 1

REFERENCES: Problem-Solving 86

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

41. Briefly describe these two forms of divergent thinking: brainstorming and group mind mapping.

Group mind mapping: Mind mapping uses simple graphics to generate, visualize, and organize creative ideas. A group member lists a main idea or problem at the center of a page, white board, or flip chart. Each participant is invited to share reactions and ideas. These are drawn as radial lines or spokes. When someone’s idea builds, or piggybacks, on another, it is drawn as a branch in a tree structure. The visual nature of a mind map helps some people to think about a problem more creatively and may yield different results than traditional brainstorming. The map itself is a useful record of the group’s contributions.

POINTS: 1

REFERENCES: Problem-Solving 78

QUESTION TYPE: Essay

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

42. When reaching a final decision, what is the difference between a command style and a consultative approach?

POINTS: 1

REFERENCES: Problem-Solving 82

QUESTION TYPE: Essay

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

Please identify the letter of the choice that best matches the term below.

a. Cull ideas

b. Analyze ideas

REFERENCES: Problem-Solving 81

QUESTION TYPE: Matching

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

43. List the consequences of each idea

POINTS: 1

44. Review ideas and eliminate some

POINTS: 1

45. Create a decision balance sheet

POINTS: 1

46. Use three-pile method to have group vote on each idea

POINTS: 1

47. List the pros and cons of each idea

POINTS: 1