Solving Problems – Part 2 | Complete Test Bank – 3e

View Product website:

https://selldocx.com/docx/solving-problems-part-2-complete-test-bank-3e-1486

1. When you define a problem, you should be open-minded and flexible as you explore, research, and communicate with others.

a. True

b. False

POINTS: 1

REFERENCES: Problem Solving 25

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

2. Until the solution takes effect, your decision is little more than a good intention.

a. True

b. False

POINTS: 1

REFERENCES: Problem Solving 32

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

3. Take action and remember that in most cases, it is better to hold out for a perfect solution later, rather than to implement a good solution now.

a. True

b. False

POINTS: 1

REFERENCES: Problem Solving 32

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

4. Complicated problems are often solved by making a simple decision.

a. True

b. False

POINTS: 1

REFERENCES: Problem Solving 34

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

5. Define a successful solution using subjective measures, if possible.

a. True

b. False

POINTS: 1

REFERENCES: Problem Solving 36

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

6. Ethics involves making moral decisions and choosing between right and wrong.

a. True

b. False

POINTS: 1

REFERENCES: Problem Solving 40

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

7. The two main types of mashups are consumer and business, and the two types do not overlap.

a. True

b. False

POINTS: 1

REFERENCES: Problem Solving 42

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

8. Like automobile dashboards, business dashboards display current information about an organization’s performance.

a. True

b. False

POINTS: 1

REFERENCES: Problem Solving 42

QUESTION TYPE: True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

9. ____________________ is a powerful creativity tool you can use to generate ideas and alternatives.

POINTS: 1

REFERENCES: Problem Solving 28

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

10. If you are responsible for solving a problem, you do not have to work alone. Instead, take advantage of the ____________________ wisdom of your colleagues, which is the shared knowledge and experience a group of people can apply to a problem.

POINTS: 1

REFERENCES: Problem Solving 28

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

11. ____________________ criteria are the variables that drive your decisions.

POINTS: 1

REFERENCES: Problem Solving 30

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

12. Instead of gathering data, analyzing it, and exploring alternatives systematically, most ____________________ techniques involve a combination of intuition, logic,and common sense.

POINTS: 1

REFERENCES: Problem Solving 38

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

13. A(n) ____________________ is a Web application that combines features or information from more than one source.

POINTS: 1

REFERENCES: Problem Solving 42

QUESTION TYPE: Completion

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

14. Before you solve a business problem, gather relevant data and then analyze it to find ____.

a. trends b. indicators

c. other related information d. all of the above

POINTS: 1

REFERENCES: Problem Solving 26

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

15. Mapping your ideas visually helps you ____.

a. see relationships b. understand and remember your ideas

c. avoid limitations of a list d. all of the above

POINTS: 1

REFERENCES: Problem Solving 28

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

16. Solutions to problems are ____ ideas.

a. abstract b. tangible

c. both a. and b. d. neither a. nor b.

POINTS: 1

REFERENCES: Problem Solving 34

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

17. Test your solution to make sure it is successful. Determine a ____ scenario and try to simulate it. However, avoid introducing hazards or additional problems.

a. worst-case b. best-case

c. time-based d. quality-based

POINTS: 1

REFERENCES: Problem Solving 36

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

18. Instead of gathering data, analyzing it, and exploring alternatives systematically, most adaptive techniques involve ____.

a. intuition b. logic

c. common sense d. all of the above

POINTS: 1

REFERENCES: Problem Solving 38

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

19. When applied to problem solving, ____ behavior leads to appropriate decisions, not necessarily the optimal ones.

a. logical b. ethical

c. systematic d. hurried

POINTS: 1

REFERENCES: Problem Solving 40

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

20. News mashups use sources such as the New York Times or the BBC and syndication technologies such as ____ to provide personalized news summaries on your desktop.

a. RSS b. BSS

c. TSS d. LSS

POINTS: 1

REFERENCES: Problem Solving 42

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

21. Instead of trying to find the one best solution, your goal should be to develop a good solution by doing all of these EXCEPT ____.

a. evaluating your ideas b. modifying your ideas

c. improving your ideas d. ruminating on your ideas

POINTS: 1

REFERENCES: Problem Solving 30

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

22. Decisions that cause change can upset or threaten others in the organization. To avoid this, build support for your solution ____.

a. before you put it into practice b. during rollout

c. after you put it into practice d. none of the above

POINTS: 1

REFERENCES: Problem Solving 32

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

23. Topics to discuss with stakeholders include ____.

a. what the decision is

b. how the solution will be put into place

c. how changes will be decided on and made

d. all of the above

POINTS: 1

REFERENCES: Problem Solving 33

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

24. Malcolm Gladwell claims that spontaneous decisions can be better than those explored with scientific analysis and precision. He attributes this ability to an unconscious technique he calls “____”: the ability to sense what is important from a very narrow period of experience.

a. thin-slicing b. thick-slicing

c. micro-slicing d. macro-slicing

POINTS: 1

REFERENCES: Problem Solving 39

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

25. Online tools such as Masher and Kofax Technologies let you create ____ online.

a. forms b. tables

c. mashups d. PowerPoint presentations

POINTS: 1

REFERENCES: Problem Solving 42

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/27/2016 11:27 AM

Kyle is evaluating solutions to fixing the leaky roof at the hockey rink he manages. Please answer the questions below.

26. Before narrowing the solutions down to three, Kyle generated ____.

a. as many ideas as he could b. between two and five ideas

c. no more than five ideas d. no more than ten ideas

POINTS: 1

REFERENCES: Problem Solving 30

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

PREFACE NAME: Case B-1

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

27. In order to evaluate the solutions, Kyle considered the ____.

a. pros of each alternative

b. cons of each alternative

c. how he could objectively measure the alternatives

d. all of the above

POINTS: 1

REFERENCES: Problem Solving 30

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

PREFACE NAME: Case B-1

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/27/2016 11:28 AM

28. When criteria has differing importance levels, take the differences into account by assigning ____ to each option.

a. weights b. costs

c. a unique ID d. a delegate

POINTS: 1

REFERENCES: Problem Solving 30

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

PREFACE NAME: Case B-1

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

29. After you identify a problem and explore its causes and related issues, it is time to develop a mashup. _________________________

POINTS: 1

REFERENCES: Problem Solving 25

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

30. Use hardware tools such as spreadsheets, databases, and diagramming programs for flowcharts to help you see how one set of data relates to another. _________________________

POINTS: 1

REFERENCES: Problem Solving 26

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

31. Malcolm Gladwell coined the term “thin-slicing,” which is the ability to sense what is important from a very narrow period of experience. _________________________

POINTS: 1

REFERENCES: Problem Solving 39

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

32. When problem solving, take advantage of the collective wisdom of your colleagues, which is the shared knowledge and experience a group of people can apply to a problem. _________________________

POINTS: 1

REFERENCES: Problem Solving 28

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

33. Brainstorming is a powerful creativity tool you can use to generate ideas and alternatives. _________________________

POINTS: 1

REFERENCES: Problem Solving 28

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

34. Solution criteria are the variables that drive your decisions. _________________________

POINTS: 1

REFERENCES: Problem Solving 30

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

35. A botnet refers to a collection of software robots, or bots, that run independently on computers without revealing themselves to the owner. _________________________

POINTS: 1

REFERENCES: Problem Solving 33

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

36. Typically, the necessary amount of management and control increases over time. _________________________

POINTS: 1

REFERENCES: Problem Solving 34

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

37. Ethics are standards of behavior that direct how people should act. _________________________

POINTS: 1

REFERENCES: Problem Solving 40

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

38. Managers can view mashups called controls, windows that graphically summarize information about how a business is operating. _________________________

POINTS: 1

REFERENCES: Problem Solving 42

QUESTION TYPE: Modified True / False

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

39. What are adaptive techniques and when are they used?

Consider using adaptive techniques when:

• You have a limited amount of time to work

• An exhaustive analysis is not needed

• The risks are minimal and downside costs are low

• The solution is easily reversible

POINTS: 1

REFERENCES: Problem Solving 38-39

QUESTION TYPE: Essay

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

40. The level of monitoring, follow-up, and control varies by problem. Please briefly describe the three levels of monitoring covered in the chapter: close monitoring, regular monitoring, and occasional monitoring.

Regular monitoring: Regularly check the status of your solution according to a schedule

Occasional monitoring: Occasionally measure the status of your solution to look for unexpected problems

POINTS: 1

REFERENCES: Problem Solving 34-35

QUESTION TYPE: Essay

HAS VARIABLES: False

TOPICS: Critical Thinking

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

Please identify the letter of the choice that best matches the situation described below.

a. Define success

b. Learn from success

c. Avoid problems

d. Test solution

REFERENCES: Problem Solving 37

QUESTION TYPE: Matching

HAS VARIABLES: False

DATE CREATED: 5/3/2016 4:00 PM

DATE MODIFIED: 5/3/2016 4:00 PM

41. document your results

POINTS: 1

42. train someone else to monitor the solution

POINTS: 1

43. stress the system and see if you still have the desired results

POINTS: 1

44. compare the current state to the goal state

POINTS: 1

45. consider how long your decisions will affect the organization

POINTS: 1