Full Test Bank Influence, Power, Politics Chapter.13 - Organizational Behavior Skill-Based 2e Test Bank by Christopher P. Neck. DOCX document preview.
Chapter 13: Influence, Power, Politics
Test Bank
Multiple Choice
1. Which element below is defined as the capacity to influence the actions of others?
A. authority
B. competence
C. power
D. potential
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Knowledge
Answer Location: Power: Definition and Overview
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
2. ______, or our ability to negotiate, resolve conflicts, and understand the goals of others, is key to gaining power in organizations
A. Teamwork
B. Social intelligence
C. Motivation
D. Leadership
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Comprehension
Answer Location: Power: Definition and Overview
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
3. According to the textbook, the concept of power is inextricably linked with which management concept?
A. leadership
B. motivation
C. social intelligence
D. teamwork
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Comprehension
Answer Location: Power: Definition and Overview
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
4. Recent psychological research suggests which of the following statements is true about coercive power?
A. Coercive power is more effective than other types of power.
B. Coercive power is likely to decrease turnover in organizations.
C. Coercive power is related to satisfaction and performance.
D. Coercive power is less effective than other types of power.
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Comprehension
Answer Location: Power: Definition and Overview
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
5. Which of the following statements is true about leadership and power?
A. Leaders have power for the same basic reasons.
B. Leaders have power for different reasons.
C. It is necessary to have coercive power for a leader to be effective.
D. It is necessary to have expert power for a leader to be effective.
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Comprehension
Answer Location: Power: Definition and Overview
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
6. Leaders are considered more just and fair if they ______.
A. are perceived as having all of the power
B. use coercive power whenever possible
C. share power with subordinates
D. rely on reward power to motivate followers
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Comprehension
Answer Location: Power: Definition and Overview
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
7. Chandra and Jim are managers at XYX Company. They each manage 10 people. Chandra manages primarily by threatening her employees that their pay will be docked if they don’t meet their sales quotas set by the company. Jim, on the other hand, manages his employees to meet the sales quotas by treating them with respect and helping them overcome any obstacles in their daily work. According to the text, which manager should be more effective?
A. Chandra, because psychology research shows that coercive power is effective.
B. Jim, because the psychology research shows that social intelligence is the key to effective managerial success
C. Both Chandra and Jim, because they both have legitimate power.
D. Chandra, because she demonstrates superleadership skills.
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Application
Answer Location: Power: Definition and Overview
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
8. What are the two sources of power discussed in the textbook?
A. legitimate power and coercive power
B. conglomerate power and individual power
C. expert power and referent power
D. organizational power and personal power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Basic Sources of Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
9. ______ is the leader’s officially sanctioned authority to ask others to do things.
A. Coercive power
B. Legitimate power
C. Expert power
D. Reward power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Organizational Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
10. The silverback gorilla is considered by its family group as the one in charge because of his formal place in the family hierarchy. The group looks to him for guidance on eating and sleeping locations, when it is time to move, and to settle family disputes. The silverback can be described as having ______.
A. legitimate power
B. referent power
C. reward power
D. personal power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Application
Answer Location: Organizational Power
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
11. By virtue of their organizational position, managers have the formal authority or power to give orders and approve or deny employee requests. This explains which type of power?
A. expert power
B. referent power
C. coercive power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Power
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
12. ______ is use of incentives to influence the actions of others.
A. Coercive power
B. Legitimate power
C. Expert power
D. Reward power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Organizational Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
13. If a manager inspires employees by promising salary raises, bonuses, and promotions, they are using which type of power?
A. referent power
B. expert power
C. reward power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Power
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
14. Lord Wolfson, CEO of clothing company Next, gave his entire annual bonus of US$3.6 million to his employees as a reward for their commitment and hard work. This scenario is an example of which type of power?
A. referent power
B. expert power
C. reward power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Application
Answer Location: Organizational Power
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
15. When used appropriately, which power can motivate, but if used unethically or distributed based on favoritism, can lead to demoralization and apathy?
A. referent power
B. expert power
C. reward power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Power
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
16. ______is the means by which a person controls the behavior of others through punishments, threats, or sanctions.
A. Coercive power
B. Legitimate power
C. Expert power
D. Reward power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Organizational Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
17. Which power is perceived by many leaders as a negative power and is usually used as a last resort?
A. coercive power
B. expert power
C. referent power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Power
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
18. Annette has made it clear to her daughter, Jennifer, that she cannot stay out past 9:00 p.m. on school nights. Jennifer has come home for the third time past 9:00 p.m. with no explanation. Annette has decided that Jennifer can only go to school and to work for the rest of the month but cannot go out with friends. Annette is using what type of power?
A. referent power
B. expert power
C. coercive power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Application
Answer Location: Organizational Power
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
19. ______ is power than is based on the way that authority is distributed among individuals and teams within an organization.
A. Expert power
B. Organizational power
C. Personal power
D. Referent power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Personal Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
20. ______ comes from within the individual and is independent of the position he or she holds in an organization.
A. Legitimate power
B. Organizational power
C. Personal power
D. Coercive power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Personal Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
21. What are the two main types of personal power?
A. coercive and expert power
B. reward and specialist power
C. legitimate and reward power
D. expert and referent power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Personal Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
22. ______ is the ability to influence the behavior of others through the possession of knowledge or expertise on which others depend.
A. Referent power
B. Legitimate power
C. Expert power
D. Reward power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Personal Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
23. A team working on a project will look to their leader for guidance if he or she is the one with the knowledge and experience necessary for the task to be done. This is an example of which type of power?
A. referent power
B. expert power
C. reward power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Comprehension
Answer Location: Personal Power
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
24. Cousteau has had many sea experiences in his past. He is once again placed in charge of a vessel that has a mission to study dolphins. He looks forward to this new mission, even though he has done many similar excursions in the past, because he has a new group of students who are eager to learn from him. Cousteau has which type of power?
A. referent power
B. expert power
C. reward power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Application
Answer Location: Organizational Power
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
25. Mark has a reputation as being a popular professor. He is tough, but he is also known to be able to explain tough concepts to students, and he makes them feel proud of themselves after they become masters of the material. Mark has which type of power?
A. personal power
B. coercive power
C. reward power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Application
Answer Location: Organizational Power
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
26. ______ is the influence a leader gains over others when they desire to identify and be associated with him or her.
A. Referent power
B. Legitimate power
C. Expert power
D. Reward power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Personal Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
27. Which type of power can be explained as people naturally gravitating toward a leader who comes across as fair, approachable, and adept at handling certain situations?
A. referent power
B. expert power
C. reward power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Comprehension
Answer Location: Personal Power
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
28. Troy is a handsome well-liked manager at the local hardware store. He typically will work late so that he does not have to make one of his employees stay late and he supports his staff. Troy is seen as fair and good at handling customer disputes. Troy is a good example of having which type of power?
A. referent power
B. expert power
C. reward power
D. legitimate power
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Application
Answer Location: Organizational Power
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
29. Which tactic for influencing others is the use of logic, reason, and evidence to convince another person that cooperation in a task is worthwhile?
A. rational appeals
B. upward appeals
C. exchange
D. ingratiation
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
30. ______ is the use of emotions to rouse enthusiasm for the task by appealing to the values and ideals of others.
A. Inspirational appeals
B. Upward appeals
C. Exchange
D. Ingratiation
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
31. When one makes an argument that the task has been requested by higher management he or she is using ______ as an influence tactic.
A. coalition building
B. upward appeals
C. rational appeals
D. assertiveness
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
32. ______ is a request to cooperate on the basis of friendship or as a personal favor.
A. Inspirational appeals
B. Ingratiation
C. Consultation
D. Personal appeals
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
33. ______ is an influence tactic that relies on unspoken but acknowledged power.
A. Information control
B. Ingratiation
C. Consultation
D. Silent authority
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
34. Monroe’s department is making a tough decision on enrollment numbers. Monroe is the only person who can access enrollment data. He realizes that the information will hinder his argument, so he decides to act like he cannot access the specific data that everyone is requesting. Monroe is using ______ as an influence tactic.
A. exchange
B. information control
C. coalition building
D. assertiveness
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Application
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
35. Frank offers to provide a bonus to whoever can finish their research project by the next holiday break. Frank is using which tactic for influencing others?
A. exchange
B. upward appeals
C. rational appeals
D. ingratiation
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Application
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
36. Which tactic for influencing others is includes allowing others to participate in the decision-making process?
A. inspirational appeals
B. ingratiation
C. consultation
D. personal appeals
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
37. Which tactic for influencing others is a reference to the support of others as a reason for someone to agree to a request?
A. coalition building
B. ingratiation
C. rational appeals
D. assertiveness
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
38. Taking someone out for dinner before requesting that they do you a favor can be considered which tactic for influencing others?
A. inspirational appeals
B. ingratiation
C. consultation
D. personal appeals
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Comprehension
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
39. When a parent tells their child “do it because I said so,” they are using which tactic for influencing others?
A. coalition building
B. upward appeals
C. rational appeals
D. assertiveness
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Comprehension
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
40. Greer has a report that will require some extra assistance from her coworkers who are also her friends. She is hoping that they will jump on board considering she just had a great BBQ for them last weekend. Which tactic is Greer using to influence her coworkers?
A. personal appeals
B. rational appeals
C. coalition building
D. inspirational appeals
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Application
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
41. Gage is trying to get his staff to take on an extra case, pro bono. He thinks that it is important to give back to society and to take care of his community. He appeals to his staff by explaining the positive feelings that they will feel by giving back to their community and how it is the morally right thing to do. Which tactic is Gage using to influence his staff?
A. personal appeals
B. rational appeals
C. coalition building
D. inspirational appeals
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Application
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Medium
TOP: AACSB Standard: Application of knowledge
42. Nia needs to get her staff to agree to come to work early Monday through Thursday so that they can have Friday afternoons off. Everyone in the office needs to agree to this in order for it to take place. She knows that Quentin is not a morning person, so she decides to ask him last. As soon as she had the cooperation of the rest of the staff, she asked Quentin if he would agree since the rest of the office was in compliance. Which tactic did Nia use to influence Quentin?
A. personal appeals
B. exchange
C. coalition building
D. inspirational appeals
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Application
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
43. Kira does not like to empty the trash in their office. She has decided to offer a little bonus to whomever will take the trash out every evening before the close of business. Kira is using ______ as a tactic for influencing the people in her office.
A. personal appeals
B. exchange
C. coalition building
D. inspirational appeals
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Application
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
44. How many influencing tactics are explained in the textbook?
A. 3
B. 11
C. 5
D. 24
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
45. ______ occurs when people are indifferent to a task and make only the minimal effort necessary to complete a goal.
A. Compliance
B. Resistance
C. Adherence
D. Commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Knowledge
Answer Location: Consequences of Influence Tactics
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
46. Which influence tactic outcome occurs when people are enthusiastic and fully in agreement with an action or decision?
A. compliance
B. resistance
C. adherence
D. commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Knowledge
Answer Location: Consequences of Influence Tactics
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
47. When people are ______, they are motivated to put in the extra effort to successfully reach a goal.
A. compliant
B. resistant
C. coerced
D. committed
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
48. Which outcome is considered to be the best reaction to an influence tactic?
A. compliance
B. resistance
C. adherence
D. commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
49. Which influence tactic outcome is not ideal for tasks that require more commitment but is acceptable when it comes to simple requests?
A. compliance
B. resistance
C. adherence
D. commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
50. Wyatt asked Whitney to do a routine, monotonous task of scanning a stack of documents for inconsistencies. She was not excited to do such a boring job, but she will completed the task. This scenario’s outcome is ______.
A. compliance
B. resistance
C. adherence
D. commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Application
Answer Location: Consequences of Influence Tactics
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
51. Amy asked her staff of three to help make the new guy, John, feel welcome. They all jump right in to welcoming John by showing him around the office, inviting him to lunch, and helping him settle into his new position. She noticed that they continued to help John throughout the week. Which outcome did Amy receive for her request?
A. compliance
B. resistance
C. adherence
D. commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Application
Answer Location: Consequences of Influence Tactics
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
52. ______ takes place when people oppose the influencer’s request by refusing to do it or arguing against carrying out the task.
A. Compliance
B. Resistance
C. Adherence
D. Commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Knowledge
Answer Location: Consequences of Influence Tactics
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
53. Which outcome is considered to be the worst reaction to an influence tactic?
A. compliance
B. resistance
C. adherence
D. commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
54. Which outcome to influence tactics causes bad feelings and distrust?
A. compliance
B. resistance
C. adherence
D. commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
55. Jane’s dad told her to empty the dishwasher before he got home from the gym or she would have a consequence. Jane felt that it was not her turn to do this chore and therefore watched TV instead. Jane’s dad received which outcome for his influence tactic?
A. compliance
B. resistance
C. adherence
D. commitment
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Application
Answer Location: Consequences of Influence Tactics
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
56. Which element below is considered a “hard” influence tactic?
A. assertiveness
B. personal appeals
C. exchange
D. inspirational appeals
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
57. Which element below is considered a “soft” influence tactic?
A. coalition formation
B. information control
C. personal appeal
D. assertiveness
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
58. Which element below relies on unspoken, but acknowledged power to have managements requests fulfilled?
A. impression management
B. silent authority
C. coalition formation
D. compliance
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
59. People with strong legitimate power usually have more success using ______ to have their requests fulfilled.
A. assertiveness
B. silent authority
C. informational control
D. upward appeals
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
60. Which element below is defined as behaviors that are not formally sanctioned by the organization and that are focused on maximizing self-interest, often at the expense of the organization or other employees?
A. commitment
B. coalition building
C. organizational culture
D. organizational politics
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Knowledge
Answer Location: Organizational Politics
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
61. Which element below is an example of political behaviors?
A. building a coalition
B. mentoring new employees
C. focusing on the task at hand
D. giving other people credit
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
62. What are the two main factors that influence organizational politics?
A. agency and individual
B. corporate and customer
C. association and character
D. organizational and individual
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
63. Which of the following is an example of an organizational factor that could impact political behavior in organizations?
A. the personality of the manager
B. the stress level of the CEO
C. the lack of bonus money
D. personal desire for power
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational factors
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
64. People are more likely to engage in political behavior in organizations when ______.
A. monetary rewards are limited
B. profits are soaring
C. ethical protocols are in place
D. competition is low
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
65. An example of an individual factor that could impact political behavior in organizations is the ______.
A. culture of the organization
B. mission statement of the company
C. mission of the department in question
D. personality of the manager
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
66. Which of the following is one of the political behaviors described in the textbook?
A. self-promotion
B. reverse integration
C. mentoring
D. cutting costs
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
67. John works for Super Sales Company. He has been first in sales for the past year, but this year Steve is close to John’s numbers. John is not happy about this and works with his boss to get some of Steve’s clients assigned to John. This behavior by John is an example of ______.
A. cognitive dissonance
B. ingratiation
C. commitment
D. politics
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Application
Answer Location: Organizational Politics
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
68. Brice works in sales, but none of the sales reps in his office are allowed to have laptops. Brice knows that if he could get his hands on a laptop, he could sell more than anyone in the office. He secretly figures out a way to sneak a laptop in his office and immediately his sales start to soar. This action by Brice is a direct example of which OB concept?
A. cognitive dissonance
B. politics
C. commitment
D. ingratiation
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Application
Answer Location: Organizational Politics
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
69. Ed has worked for his company for a year, yet the company is starting to lay off people. Ed recently started making an effort to run into his bosses at lunch, on the elevator, at the gym, and so on. He goes out of his way to tell his bosses how great they are and how important they are to the company. Ed is engaging in which of the following?
A. politics
B. rational persuasion
C. coalition building
D. leadership
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Application
Answer Location: Organizational Politics
Difficulty Level: Hard
TOP: AACSB Standard: Application of knowledge
70. ______ is defined as the ability to understand and influence others for the good of the organization.
A. Political skill
B. Leadership inversion
C. Politics
D. Visibility
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Knowledge
Answer Location: Possible Outcomes of Political Behavior
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
71. When people hold the interests of the organization above their own interests, provide high levels of feedback to employees, and maintain good working relationships to achieve results, then ______ will have positive results.
A. visibility
B. political skill
C. ethic reciprocity
D. disconnecting
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Possible Outcomes of Political Behavior
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
72. Which of the following statements is true regarding people with political skill?
A. They tend to be less able to tolerate stress than other people.
B. They tend to gain more personal power than other people.
C. They tend to have more trouble getting promoted than other people.
D. They tend to disconnect from the organization early in their career.
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Possible Outcomes of Political Behavior
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
73. In order to gain visibility, it is important to ______.
A. undermine colleagues
B. work to build a coalition
C. use ingratiation
D. network with the right people
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Possible Outcomes of Political Behavior
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
74. ______ is defined as others’ awareness of your presence in an organization.
A. Conscientiousness
B. Political skill
C. Visibility
D. Transparency
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Knowledge
Answer Location: Possible Outcomes of Political Behavior
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
75. Carson’s team has been arguing over several issues for months. At some point, he recognizes that everyone from the marketing division prefers one outcome, but everyone from the research division prefers a different outcome. Overtime, he recognizes that it doesn’t matter the issue; the two divisions are always on different sides. He starts to think that there may be some underlying issue driving the conflict. Carson’s group is most likely effected by which type of organizational politics?
A. the weeds
B. the rocks
C. the high ground
D. the woods
Learning Objective: 13.6: Discuss the four different types of organizational politics.
REF: Cognitive Domain: Application
Answer Location: Four Different Types of Organizational Politics
Difficulty Level: Hard
TOP: AACSB Standard: Interpersonal relations and teamwork
76. Weishen’s department is paralyzed by the rules and regulations within the organization. Anytime a decision is to be made, they want to create a policy to show that the decision would be applied in the same way when faced with future decisions. This desire to work within policies is impediment to progress. Weishen’s group is most likely effected by which type of organizational politics?
A. the weeds
B. the rocks
C. the high ground
D. the woods
Learning Objective: 13.6: Discuss the four different types of organizational politics.
REF: Cognitive Domain: Application
Answer Location: Four Different Types of Organizational Politics
Difficulty Level: Hard
TOP: AACSB Standard: Interpersonal relations and teamwork
77. Morgan’s team sometimes feel as if they are all puppets being controlled by a string. Their boss sets goals, then uses her power to change the goals as soon as people are close to accomplishing the task. She often refuses to sign off on hard work. Her team members feel that she wants to make them look bad, as she is afraid that others might perceive them as better than her. Morgan’s group is effected by which type of organizational politics?
A. the weeds
B. the rocks
C. the high ground
D. the woods
Learning Objective: 13.6: Discuss the four different types of organizational politics.
REF: Cognitive Domain: Application
Answer Location: Four Different Types of Organizational Politics
Difficulty Level: Hard
TOP: AACSB Standard: Interpersonal relations and teamwork
78. When in the weeds, people tend to engage in politics using which of the following?
A. personal influence and informal networks
B. organizational power and informal networks
C. personal influence and formal networks
D. organizational power and formal networks
Learning Objective: 13.6: Discuss the four different types of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Four Different Types of Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
79. When in the rocks, people tend to engage in politics using which of the following?
A. authority and hard influence tactics
B. authority and soft influence tactics
C. expert power and soft influence tactics
D. expert power and hard influence tactics
Learning Objective: 13.6: Discuss the four different types of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Four Different Types of Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
80. Which of the following best describes the political situation when people are in “the woods”?
A. They are focusing on underlying norms rather than directly examining the issues.
B. They are directly examining the issues rather than the underlying norms.
C. They are ignoring both the issues and the norms that underlie the issues.
D. They are attending to both the direct issues and the underlying norms.
Learning Objective: 13.6: Discuss the four different types of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Four Different Types of Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
True/False
1. As stated in the textbook, recent psychological research has suggested that coercive power is a less effective method for gaining power.
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Comprehension
Answer Location: Power: Definition and Overview
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
2. According to the textbook, the true power of a manager is related to his or her ability to use reward power.
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Comprehension
Answer Location: Power: Definition and Overview
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
3. If a manager fires an employee for violating the organization’s policies, than the manager utilized organizational coercive power.
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Power
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
4. Referent power is the degree to which a person has the right to ask others to do things that are considered within the scope of their authority.
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Comprehension
Answer Location: Organizational Power
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
5. Upward appeals rely on higher management while personal appeals rely on friendship.
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
6. Consultation references the support of others as a reason for someone to agree to a request as a tactic for influencing others.
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
7. Compliance is the best reaction to an influence tactic.
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Knowledge
Answer Location: Consequences of Influence Tactics
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
8. Commitment occurs when people are enthusiastic and fully in agreement with an action or decision and are motivated to put in the extra effort to successfully reach a goal.
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Knowledge
Answer Location: Consequences of Influence Tactics
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
9. Political behaviors in organizations are closely aligned with tactical influence.
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Knowledge
Answer Location: Organizational Politics
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
10. The textbook states that one’s political skill typically relates negatively to organizations.
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Knowledge
Answer Location: Possible Outcomes of Political Behavior
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
11. Choosing to stay out of politics altogether may mean getting passed over for promotions.
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Possible Outcomes of Political Behavior
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
12. There are four types of organizational politics, all are bad for organizations.
Learning Objective: 13.6: Discuss the four different types of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Four Different Types of Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
Short Answer
1. Our ability to negotiate, resolve conflicts, and understand the goals of others is called ______.
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Comprehension
Answer Location: Power: Definition and Overview
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
2. What element is defined as the capacity to influence the actions of others?
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Knowledge
Answer Location: Power: Definition and Overview
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
3. What are the two sources of power?
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Basic Sources of Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
4. Which two types of power can be obtained regardless of the official position within an organization?
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Comprehension
Answer Location: Personal Power
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
5. ______ is the ability to influence the behavior of others through the possession of knowledge or expertise on which others depend.
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Knowledge
Answer Location: Personal Power
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
6. Which tactic for influencing others can be described as an effort to win favor and the good graces of others before making a request?
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Knowledge
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Easy
TOP: AACSB Standard: Interpersonal relations and teamwork
7. ______ uses threats to persuade someone to carry out a task, whereas ______ promises rewards to persuade someone to carry out a task.
Learning Objective: 13.3: Describe tactics for influencing others.
REF: Cognitive Domain: Comprehension
Answer Location: Using Power: Tactics for Influencing Others
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
8. ______ and ______ are both adequate responses to an influence tactic.
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
9. ______ is the worst reaction to an influence tactic, which can create distrust.
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Comprehension
Answer Location: Consequences of Influence Tactics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
10. Increasing your own ______ is an excellent way to stand out in the workplace ensuring that your hard work is acknowledged and fairly rewarded.
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Possible Outcomes of Political Behavior
Difficulty Level: Hard
TOP: AACSB Standard: Interpersonal relations and teamwork
11. An ______ of political power is someone who damages anyone who poses a threat to his or her reputation in the workplace.
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Individual Factors
Difficulty Level: Hard
TOP: AACSB Standard: Interpersonal relations and teamwork
12. Organizations can get lost in “______” by focusing on the issues rather than the hidden, unseen, underlying norms that could well be the key source of the problem.
Learning Objective: 13.6: Discuss the four different types of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Four Different Types of Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Interpersonal relations and teamwork
Essay
1. How does social intelligence and leadership relate to power?
Learning Objective: 13.1: Discuss the concept of power and its relationship to leadership.
REF: Cognitive Domain: Analysis
Answer Location: Power: Definition and Overview
Difficulty Level: Hard
TOP: AACSB Standard: Analytical thinking
2. What are the five types of power discussed in the textbook? Pick three of the five types of power that you hope your future boss will possess and explain why.
Learning Objective: 13.2: Identify the various sources of power.
REF: Cognitive Domain: Analysis
Answer Location: Basic Sources of Power
Difficulty Level: Hard
TOP: AACSB Standard: Reflective thinking
3. Explain “soft” and “hard” influence tactics and how they relate to commitment, compliance, and resistance.
Learning Objective: 13.4: Outline the results of the various influence tactics.
REF: Cognitive Domain: Analysis
Answer Location: Consequences of Influence Tactics
Difficulty Level: Hard
TOP: AACSB Standard: Analytical thinking
4. Why is it personally important to understand organizational politics?
Learning Objective: 13.5: Identify the causes and possible consequences of organizational politics.
REF: Cognitive Domain: Analysis
Answer Location: Possible Outcomes of Political Behavior
Difficulty Level: Hard
TOP: AACSB Standard: Analytical thinking
5. What are the four main types of organizational politics?
Learning Objective: 13.6: Discuss the four different types of organizational politics.
REF: Cognitive Domain: Comprehension
Answer Location: Four Different Types of Organizational Politics
Difficulty Level: Medium
TOP: AACSB Standard: Application of knowledge
Document Information
Connected Book
Organizational Behavior Skill-Based 2e Test Bank
By Christopher P. Neck