Full Test Bank Chapter.56 Practice Management nan

1.

A key written communication tool in the medical office is the ____.  
 

2.

The basics of hiring a successful employee include ____.  
 

3.

Money from the petty cash fund should be used for purchases such as ____.  
 

4.

What is the usual amount of money kept in a petty cash account?  
 

5.

An employee payroll information sheet should include ____.  
 

6.

A pay schedule ____.  
 

7.

On which form will the number of dependents an employee is claiming, for tax purposes, be found?  
 

8.

A person named as a dependent is ____.  
 

9.

Payment of a set amount of money per pay period, regardless of the number of hours worked, is ____.  
 

10.

A commission is ____.  
 

11.

Which position is usually paid by commission?  
 

12.

What is the term for the total amount of income earned by an employee before deductions are subtracted?  
 

13.

If an employee earns $8 per hour and works 35 hours per week, the employee's gross weekly earnings are ____.  
 

14.

Karen works 40 hours a week at a popular tourist attraction and earns a weekly salary of $400. This week, due to Fourth of July crowds, she was asked to work another 10 hours. Having worked 50 hours this week, how much can Karen expect to earn for the week?  
 

15.

Which of the following does the Fair Labor Standards Act primarily affect?  
 

16.

Which of the following is mandated for hourly employees by the Fair Labor Standards Act?  
 

17.

An example of a voluntary deduction from an employee's paycheck is ____.  
 

18.

An example of a required deduction from an employee's paycheck is ____.  
 

19.

An employee's W-4 form should be ____.  
 

20.

Which of the following pertains to a payroll register?  
 

21.

How often are federal employment taxes deposited for the practice?  
 

22.

What is the name of the EFT program through which businesses submit federal income taxes and FICA taxes?  
 

23.

Every three months, a more complete accounting of federal taxes is required on the ____.  
 

24.

Which of the following statements applies to an electronic funds transfer system (EFTS)?  
 

25.

Generally an employer must pay what percent of FUTA tax, which is applied to the first $7000 of the employee’s income for a year, if employees’ wages total more than $1500 in any quarter.  
 

26.

Another name for the Employer's Quarterly Federal Tax Return is ____.  
 

27.

Which of the following summarizes the federal income and FICA taxes withheld from employees' paychecks?  
 

28.

Another name for an employee's Withholding Allowance Certificate is ____.  
 

29.

Form W-2 serves which of the following purposes?  
 

30.

If an employee’s paycheck is made out for $300, what would his net earnings be?  
 

31.

The money used to pay taxes to appropriate government agencies is paid from ____.  
 

32.

Which of the following insures employees against possible loss of income resulting from a work-related injury, disability, or disease?  
 

33.

Which of the following employees would qualify for workers' compensation?  
 

34.

Which of the following documents is a formal representation of the supervisory structure and reporting relationships within a company?  
 

35.

In a physician-owned medical practice, who is ultimately responsible for the practice?  
 

36.

Which of the following terms is used to demonstrate how each rank or level in an organization is accountable to those directly superior and how the authority passes from one level to the next?  
 

37.

Which of the following is a key communication tool for the medical office, which covers both administrative and clinical procedures?  
 

38.

Which of the following information is most likely to be located in the P&P manual for a medical office?  
 

39.

Which of the following would be found in an administrative procedure manual?  
 

40.

A clinical procedures manual would be most likely to include ____.  
 

41.

Bill's wife was diagnosed with colon cancer and underwent surgery last week. She is currently undergoing chemotherapy and is both very ill and very weak. Which of the following will allow Bill to stay at home and take care of his wife for up to 12 weeks, without pay, without losing his job?  
 

42.

Shannon is the practice manager for a mid-size medical practice. Today she is interviewing Tina for the position of medical assistant. Which of the following questions should Shannon avoid during the interview?  
 

43.

The physicians in a physician-owned medical office have asked Brenda, the office manager, to set goals for office employees in an effort to make the office more efficient. Brenda has never had to set goals for anyone before, so she asks you for advice. Which of the following responses would be most helpful to Brenda?  
 

44.

Alysia was administering an intramuscular injection of an antibiotic to Bobby, a 7-year-old child. Bobby was very nervous about getting a shot, so his mother was standing near him, with her arm around him for encouragement. As Alysia was removing the needle from Bobby's arm, he jerked suddenly, and the tip of the needle grazed Bobby's mother's forearm, breaking the skin. Which of the following forms will Alysia need to complete?  
 

45.

John has been a medical assistant at the medical practice for 2 years and has always tried to do his job well. No matter how well he performs, his coworker Angie, who has been there for 5 years, finds something to complain about regarding his work. He has talked to Angie about this, but Angie's behavior has not changed. Although John loves his job, he feels that he is being unfairly targeted. What can John do as a next step in resolving this issue?  
 

46.

A person who depends on the employee for financial support is a(n) ________ of the employee and may be a spouse, child, or other family member.  
 
________________________________________

47.

The total amount earned before deductions refers to the ________ earnings and must be calculated for each employee as a first step in the payroll process.  
 
________________________________________

48.

Gross earnings minus total deductions equal ________ earnings.  
 
________________________________________

49.

An employee's pay ________ shows how often the employee is paid; most commonly, this is weekly, biweekly, or monthly.  
 
________________________________________

50.

To avoid writing checks for small amounts, you may pay for small purchases using the ________ fund, which is cash that is kept on hand in the office.  
 
________________________________________

51.

Every three months, the medical practice is required to make a complete accounting on Form ________, which is the Employer's Quarterly Federal Tax Return.  
 
________________________________________

52.

Money withheld from employees' gross earnings to pay federal and state and local (if any) income taxes and certain other taxes are held in ________ accounts.  
 
________________________________________

53.

Physician assistants and nurse practitioners in a company-owned medical practice are often referred to as ________ providers.  
 
________________________________________

54.

A company's ________ are the rules or guidelines that dictate its day-to-day workings.  
 
________________________________________

55.

The "maps" used to accomplish policies in a medical office are ________.  
 
________________________________________

56.

The medical office's ________ is created annually and predicts the expenses and revenues related to operations over a given period of time.  
 
________________________________________

57.

When a medical assistant travels for educational purposes with expenses covered by the practice, she should keep all receipts and complete a(n) ________ in order to be reimbursed for expenses.  
 
________________________________________

58.

In a small medical office, the practice manager's duties may include ________, which includes hiring, terminating, and training employees, as well as benefits and labor relations.  
 
________________________________________

59.

Unwelcome verbal, visual, or physical conduct of a sexual nature that affects working conditions is called sexual ________ and is a violation of federal and state laws.  
 
________________________________________

60.

New employees typically have a 90-day trial or ______ period. During this time, the employee undergoes staff development and training.  
 
________________________________________

61.

The list of topics for a meeting and the order in which they will be addressed is called a(n) ________.  
 
________________________________________

62.

Many practice managers have a(n) ________ policy, which allows staff to come in and talk whenever the manager's office door is open.  
 
________________________________________

63.

To be a good leader, you must first learn to be a good ________.  
 
________________________________________

64.

Differences in identities, age, sex, race, physical abilities, ethnicity, religious beliefs, values, sexual orientation, and personalities contribute to ________; as a medical assistant, you will need to increase your understanding and respect for this.  
 
________________________________________

65.

All goals set for a medical office should be ________, so that success in meeting the goal can be seen.  
 
________________________________________

66.

The plans and processes that continually identify, assess, correct, and monitor functions in the medical office to prevent negative outcomes and minimize exposure to liability are collectively known as ________.  
 
________________________________________

67.

The procedures that ensure that services provided in the medical practice meet or exceed the requirements and standards are _______ procedures.  
 
________________________________________

68.

Following a problem or issue from its initial identification through its resolution is known as ________.  
 
________________________________________

69.

A form required by a facility when an adverse outcome or event with risk of liability occurs is a(n) ________, or occurrence report.  
 
________________________________________

70.

The human resources role of ________includes dealing with issues that arise between employees and management.  
 
________________________________________

71.

If an employee feels that she was unjustly treated, the practice manager may need to oversee the ________ process when the employee complains.  
 
________________________________________

72.

The role of a(n) ________ is to facilitate communication between parties who are having a disagreement, assist them in focusing on the real issues, and attempt to reach conflict resolution.  
 
________________________________________

73.

Generally the petty cash fund should be replenished when there is a minimum of ____ in the fund.  
 

74.

The tax in which one-half is paid by the employer and the other half is withheld from the employee’s paycheck is ______.  
 

75.

The medical assistant must understand the ___ __ ____ in the office so she will know which authority to report to as a first step when issues arise.  
 
________________________________________

76.

The office plan that continually identifies, corrects, and monitors functions to prevent negative outcomes and liabilities is called ________ ______.  
 
________________________________________