Chapter 58
Preparing for the World of Work
Multiple Choice Questions
1. | When the preceptor demonstrates a task in a manner different from what the student was taught, what should the student do?
A. | Politely suggest that it should have been done differently |
B. | Report the observation to the practicum coordinator |
C. | Say nothing, recognizing the role of a learner in the facility |
D. | Make sure that the error is corrected |
E. | Tell the preceptor’s supervisor that she is not doing the task correctly |
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2. | Screening of students by the applied training coordinator may include ____.
C. | criminal background check |
D. | résumé of past work experiences |
E. | hands-on test of current clinical skills |
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3. | The applied training site preceptor is expected to ____.
A. | give constructive criticism about the student’s work |
C. | let students work autonomously |
D. | make weekly calls to the clinical coordinator of the educational facility |
E. | provide a job for the student after the applied training is finished |
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4. | Cover letters should contain which type of information?
B. | Specific duties in previous jobs |
D. | Licenses and credentials |
E. | Qualifications related to the company’s needs |
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5. | When listing individuals as references, it is professional to ____..
B. | assume that your preceptors are willing to provide a reference |
C. | ask a friend to be a reference |
D. | place the list at the bottom of the résumé |
E. | include no fewer than 10 references |
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6. | When mailing a résumé, ____.
A. | you can hand-write the envelope |
B. | type the envelope information |
C. | a plain white envelope is correct |
E. | use a window envelope to show the address printed on the cover letter |
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7. | When sending a résumé by e-mail, you should ____.
A. | be sure that it is encrypted |
C. | copy and paste it into the e-mail message |
D. | verify that it was sent by checking your sent items |
E. | call the company to let them know you e-mailed your résumé |
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8. | What is the professional way to enter the job interview?
A. | Wearing casual, but fashionable, attire |
B. | Prepared to answer open-ended questions |
C. | Prepared to answer questions about personal life |
D. | Prepared to exaggerate strengths |
E. | Equipped with a purse or backpack and cell phone |
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9. | Maintaining direct eye contact in the interview setting is considered ____.
A. | culturally inappropriate |
B. | threatening to the interviewer |
C. | positive body language |
D. | not considered professional behavior |
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10. | If asked an inappropriate question during the interview, your best reaction would be to ____.
B. | courteously state that the requested information is not relevant to the job |
C. | politely terminate the interview on the spot |
D. | ask the interviewer why that information is important |
E. | tell the interviewer that the question is illegal |
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11. | Which of these is likely to be a reason for not being hired?
B. | Asking questions about the work setting |
C. | Sitting still during the interview |
D. | Criticizing past employers |
E. | Planning ahead for interview questions |
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12. | Once you are employed, you can expect to be evaluated after about ____.
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13. | Which of the following behaviors or personal characteristics are considered professional and acceptable in the clinical area?
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14. | Unacceptable behaviors or personal characteristics for a clinical area include ____.
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15. | Which of the following allow job seekers to have their résumés seen by many potential employers?
C. | Temporary employment agencies |
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16. | An excellent way to gain experience and select a position is to use ____.
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17. | Which of the following can you use to advance your career even while you are employed?
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18. | Which of the following is an advantage of becoming an active member in a professional organization?
A. | Viewing classified ads |
B. | Checking Internet sites |
C. | Access to temporary employment agencies |
D. | Seeing a school counselor |
E. | Networking opportunities |
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19. | In which section of the résumé will you place your contact phone numbers?
A. | Campus and community activities |
C. | Educational background |
E. | Professional objective |
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20. | On your résumé, where do you place a broad, general statement of your goals?
B. | Professional objective |
C. | Professional memberships and activities |
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21. | Where do you document jobs that have been the most beneficial to your working career?
C. | Professional objective |
E. | Professional memberships and activities |
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22. | Which section of the résumé includes certifications, licenses, and advanced training?
B. | Educational background |
C. | Professional memberships and activities |
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23. | Where in the résumé should you place a listing of recognitions that indicate excellence?
A. | Educational background |
C. | Professional memberships and activities |
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24. | A prospective employer will find information about your leadership qualities in which section of your résumé?
A. | Campus and community activities |
E. | Educational background |
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25. | In which section of a résumé are interests and hobbies listed, if they are job-related?
A. | Educational background |
C. | Professional objective |
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26. | Which section of your résumé demonstrates a commitment and dedication to your career?
A. | Campus and community activities |
C. | Professional memberships and activities |
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27. | Information such as skills related to EKGs, CPR, aseptic technique, etc., should be included in the ____ section of your résumé.
B. | educational background |
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28. | Which type of résumé contains a clear, concise objective on a specific job, adding substance to your résumé when relevant job experience is not present? rev: 01_06_2014_QC_43016
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29. | Which of these résumé styles is used by individuals who have job experience?
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30. | Which type of résumé highlights an individual’s accomplishments and strengths?
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31. | Which résumé style is best used when you are changing careers or re-entering the job market?
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32. | The best type of résumé to use when you are staying in the same field as previous jobs is
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33. | Which of the following is an expectation of the applied training site?
A. | Having the student sign a statement of confidentiality |
B. | Supervising students to provide safe practice and meaningful learning experience |
C. | Providing proof of immunizations |
D. | Providing professional liability insurance for the student |
E. | Ensuring that the student is medically able to perform assigned duties |
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34. | Expectations of the educational institution include ____.
A. | responsibility for patient care |
B. | providing opportunities for clinical instruction |
C. | reinforcing patient confidentiality |
D. | supervision of students in the clinical site |
E. | child-care services for students in the program |
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35. | Students in applied training project professionalism by ____.
A. | using a piece of tape on their scrubs with their name |
B. | changing hair colors every week |
C. | maintaining a good reputation in the medical community |
D. | not worrying about the impression they make |
E. | discussing patients with other students in the employee break room |
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36. | Students are not paid during applied training, which means ____.
A. | they must still behave as if they were an employee of the facility |
B. | they do not have to maintain patient confidentiality |
C. | they can disregard instructions by their preceptor |
D. | they do not have to accept additional work |
E. | it does not matter if they miss a day occasionally |
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37. | When working in healthcare, it is important to be ____.
C. | aggressive and confident |
D. | assertive and confident |
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38. | Which verb or action word is the most effective choice for a résumé?
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39. | Which of the following is the best choice for log-in name?
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40. | Which of these is an inappropriate question during an interview?
A. | How did you handle a difficult situation? |
B. | What are the names of your children? |
C. | What did you do when confronted by an angry patient? |
D. | How can you contribute to this facility? |
E. | Will you be able to work overtime? |
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41. | How should you act during an interview?
A. | Tap your foot if you become nervous |
B. | Allow the interviewer to bring up salary first |
C. | Avoid asking questions about the job or facility |
D. | Be reserved and not display enthusiasm about the job |
E. | Tell the interviewer how horrible your last job was |
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42. | What is the purpose of an employee evaluation?
A. | To determine whether the employee will receive a cost-of-living raise |
B. | To meet a requirement of the school |
C. | To check on attendance only |
D. | To tell the employee what he or she is doing wrong |
E. | To make sure the goals and values of the employer and employee support each other |
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43. | In the summary of skills on the résumé, examples of administrative work would not include ____.
A. | triage and vital statistics |
B. | medical office accounting practices |
C. | CPT, HCPCS, and ICD-9 coding |
D. | completion of insurance claim forms |
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44. | You and your friend Janis have been through the entire medical assistant program together and now you are both enrolled in an applied training program, although you are working at different facilities. One evening as you are comparing notes, Janis complains that her preceptor is always picking on her. "I can't seem to do anything to please her!" Janis says. Which of the following would be your best response to Janis?
A. | "You should complain to the applied training coordinator." |
B. | "Why do you allow her to criticize you? Tell her you know what you are doing." |
C. | "It's your preceptor's job to give you constructive criticism." |
D. | "That's too bad! My preceptor is really nice." |
E. | "Maybe it is just a personality conflict." |
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45. | Bella and Jorge are enrolled together in an applied training program. One night, while they are working the same shift, they go on break together. Sitting in the staff lounge, Bella tells Jorge an off-color joke. What should Jorge do?
A. | Laugh to let Bella know he appreciates the joke |
B. | Lecture Bella on proper behavior in the workplace |
C. | Tell Bella a similar joke |
D. | Pretend he didn't hear her |
E. | Quietly ask her to save the jokes until after work |
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46. | Nancy is performing her duties as instructed during her applied training. As she is working, she overhears her preceptor and another employee discussing a humorous incident involving a patient. What should Nancy do?
A. | Inform both employees that they are violating the patient's confidentiality |
B. | Laugh along with them, so that she blends in with the other employees |
C. | Continue her work without joining in the conversation |
D. | Report their behavior to the shift supervisor |
E. | Report their behavior to the applied training coordinator |
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47. | Terrence reports on time for his applied training shift at a local medical facility, but today is a very slow day, and no one asks him to do anything. What should Terrence do?
A. | Ask if it is okay for him to go home, since nothing is going on |
B. | Ask his preceptor to join him in a game of chess in the staff lounge |
C. | Complain that there is nothing for him to do here |
D. | Look for tasks that need to be done and ask permission to do them |
E. | Begin reading through patient files to increase his knowledge of medical terminology |
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48. | Which agency offers the RMA exam?
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49. | Which of the following is a valid study tip to prepare to take a national certification exam?
A. | Have a cram session with friends the night before the test |
B. | Eat a sugary breakfast to provide carbohydrates for stamina during the test |
C. | Get a good night's sleep before the test |
D. | Avoid taking practice exams |
E. | Study what you do know, and don't worry about what you don't know |
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50. | Which of the following steps is not required when applying for a national certification exam?
A. | Request an application from the appropriate agency |
B. | Gather required documents |
C. | Review all exam policies and procedures |
D. | Obtain permission from your accredited school |
E. | Complete the application and submit it |
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51. | The first step in determining your compensation needs is to ____.
A. | know how much income is required to meet your living expenses |
B. | find out what medical assistants in other areas of the country are making |
C. | ask the employer the salary range for the position |
D. | decide how much you would like to make |
E. | know how qualified you are for the position you are seeking |
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52. | Which of the following actions should you take within two days after a job interview?
A. | Call the interviewer to see if you have been hired |
B. | Send a thank-you letter to the person who conducted the interview |
C. | Visit the company and ask to see your interviewer personally |
D. | Send at least two e-mail messages to see if they have hired you yet |
E. | Purchase scrubs and any other items you will need for the job |
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Fill in the Blank Questions
53. | Applied training sites are required to review and sign a(n) ________ that states the expectations of the facility and the expectations of the student.
________________________________________ |
54. | A(n) ________ résumé is used by individuals who have job experience and whose employment history shows growth and development.
________________________________________ |
55. | Most schools have a(n) ________who procures applied training sites and qualifies them to ensure that they provide a thorough educational experience.
________________________________________ |
56. | Feedback about performance in order to improve that performance is called ________.
________________________________________ |
57. | A(n) ________ résumé highlights specialty areas of your accomplishments and strengths and is useful when you change careers, re-enter the job market after an absence, or have had a variety of different, unconnected work experiences.
________________________________________ |
58. | Finding out about jobs in your field through contacts with relatives, friends, and acquaintances is called _______.
________________________________________ |
59. | A(n) ________ is an organized collection of employment documents and should be created with a professional appearance.
________________________________________ |
60. | A recommendation for employment is known as a(n) ______.
________________________________________ |
61. | A(n) ________ résumé is best if you are focused on a specific job and should contain a clear, concise objective about what you are looking for.
________________________________________ |
62. | A mandatory requirement of a medical assisting program within a medical facility that allows students to gain on-the-job experience is called a(n) ________ experience.
________________________________________ |
63. | The ________ is an introduction to your résumé and is just as important in your job search.
________________________________________ |
64. | The ________ lists and describes the expectations of the position and provides the standard benchmarks of the position.
________________________________________ |
65. | An employee ________ form typically outlines the most important qualities and abilities needed for the job.
________________________________________ |
66. | A brief, general statement that demonstrates a career goal is a(n) ________.
________________________________________ |
67. | To be eligible for the AAMA and AMT certification exams, you must have graduated from a CAAHEP- or ________-accredited medical assisting program.
________________________________________ |
68. | A person who has at least ________ years of experience working as a medical assistant may take the RMA exam even if she has not graduated from an accredited medical assisting program.
________________________________________ |
69. | Once you obtain your certification as a medical assistant, you will be required to obtain a specific number of ________ each year to maintain your certification credential.
________________________________________ |
70. | An employee evaluation form may be used to determine whether an employee is worthy of a(n) ________ raise.
________________________________________ |
71. | Some employers ask you to complete an employment ________ at an interview even when you provide a résumé.
________________________________________ |
72. | When you are collecting references, you should be sure to include employment, academic, and ________ references.
________________________________________ |
Multiple Choice Questions
73. | An individual at the training site who serves as an instructor but is an employee of the site is known as a(n) _______.
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74. | Which type of résumé should contain a clear, concise objective about what you are looking for in a specific job?
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Fill in the Blank Questions
75. | The ______ résumé is focused on a specific job objective.
________________________________________ |
76. | A collection of organized employment documentation is a(n) ________.
________________________________________ |