Full Test Bank Chapter 2 Writing For Your Readers

Chapter 2: Writing for Your Readers

Test Bank A

Type: multiple choice question

Title: Chapter 2 Question 01

1) In businesses and organizations, today, most employees have…

Page reference: “Understand Your Readers—The Heart of the Planning Process”

*a. have more to read than they can or will read.

b. have less to read than they need.

c. have the right amount to read if they manage their time well.

d. only read their emails from their boss.

Type: multiple choice question

Title: Chapter 2 Question 02

2) The most important information in a document should be placed…

Page reference: “Understand Your Readers—The Heart of the Planning Process”

a. near the end of the document to ensure that the entire document is read.

b. in the middle after you grab your readers’ attention with a visual.

c. have the right amount to read if they manage their time well.

*d. in the beginning of the document, on the first page, or at the beginning of an email.

Type: multiple choice question

Title: Chapter 2 Question 03

3) What are the first three stages of developing an effective technical communication?

Page reference: “The Basic Parts of the Composing Process”

a. Analysing the audience, choosing content, and drafting.

*b. Analyzing the situation, choosing information, and arranging information.

c. Analyzing the situation, editing the finished draft, and arranging information.

d. Drafting, revising, and editing the finished draft.

Type: multiple choice question

Title: Chapter 2 Question 04

4) What are the last three stages of developing an effective technical communication?

Page reference: “The Basic Parts of the Composing Process”

a. Analysing the audience, choosing content, and drafting.

b. Analyzing the situation, choosing information, and arranging information.

c. Analyzing the situation, editing the finished draft, and arranging information.

*d. Drafting, revising, and editing the finished draft.

Type: multiple choice question

Title: Chapter 2 Question 05

5) All but one of the following is an important goal that connects your reader, purpose, and context:

Page reference: “Understand Your Readers—The Heart of the Planning Process”

a. You want your readers to understand your meaning.

b. You want to keep the goodwill of your reader.

c. You want your writing to achieve its goal with the designated readers.

*d. You want your readers to read EVERYTHING you write.

Type: multiple choice question

Title: Chapter 2 Question 06

6) All but one of the following are questions readers’ may ask of a technical communication they interact with:

Page reference: “Understand Your Readers—The Heart of the Planning Process”

a. What is this?

*b. How long is it going to take me to read this entire document?

c. Does this affect me?

d. What will I have to do after reading this?

Type: multiple choice question

Title: Chapter 2 Question 07

7) When determining who your readers are and their perspective, what are three factors you need to consider that affect how they will access, read, interpret, and gain meaning from your writing?

Page reference: “Understand Your Readers—The Heart of the Planning Process”

*a. Readers’ knowledge level and expertise of the subject, their educational background, and their demographics.

b. Readers’ cultural background, dietary preferences, and job levels.

c. Readers’ health practices, social behaviors, and cognitive function.

d. Readers’ dietary preferences, social behaviors, and number of pets.

Type: multiple choice question

Title: Chapter 2 Question 08

8) Elaine is the office manager for a small medical center with five doctors, a dozen nurses, and twenty-five miscellaneous staff, including reception and clerical staff. Because of past difficulty in getting the right patients to the doctor with whom that patient has an appointment, she has developed a set of patient intake procedures that all staff will be required to follow. Before she distributes the new procedures, she reminds herself that her various readers may have different perspectives on the new procedures. To clearly understand their perspectives, she plans to do several tasks prior to disseminating the new procedures. While each task is important for understanding the perspectives various readers will bring to the document, she decides that one is so critical that it should be her first consideration. Which of the tasks listed should be Elaine’s first consideration?

Page reference: “Understand Your Readers—The Heart of the Planning Process”

a. Review what she knows about each reader personally.

b. Ask herself why each reader is on the distribution list for the new procedures.

c. Review the job descriptions for each reader in order to understand what their responsibilities will be based on the new procedures.

*d. Ask herself what situations, that is, problems with previous intakes, led to the need for changes in the procedures in the first place.

Type: multiple choice question

Title: Chapter 2 Question 09

9) How can you tailor your message for people at work and compel them to read your communication?

Page reference: “Understand Your Readers—The Heart of the Planning Process”

*a. Associate the message to the readers’ job.

b. Request a “read receipt” for all email communication.

c. Always begin the first heading with, “Urgent.”

d. Talk about your message in the lunchroom to promote it.

Type: multiple choice question

Title: Chapter 2 Question 10

10) What is the most important stage of the technical communication development process?

Page reference: “The Basic Parts of the Composing Process”

a. Revising.

b. Verifying the information.

c. Editing.

*d. Analzying the situation.

Type: multiple choice question

Title: Chapter 2 Question 11

11) The most important point of drafting is to…

Page reference: “Writing for Your Readers” (Chapter Title)

a. write so you don’t ever have to revise as you go along.

b. worry about style rather than content.

*c. transfer the basic ideas from your mind onto the computer screen to be communicated to your readers.

d. get the words and sentences exactly right the first time.

Type: multiple choice question

Title: Chapter 2 Question 12

12) Maggie has just been emailed 20 pages of software content from her manager. As the technical communicator on staff, he has instructed her to revise it to “make sense” to people. What are the three questions Maggie should ask her manager before she begins the project of revising the content?

Page reference: “Understand Your Readers—The Heart of the Planning Process”

a. What do you mean by “make sense?” How do you want me to revise the content? Who are my readers?

*b. What is the purpose of the project? Who are my readers? In what context will they be accessing this information?

c. Who are my readers? What do they need to do with the content? What is the purpose?

d. What is the deadline for this project? What software do you want me to use to compose the documentation? Do you want me to save it on a USB?

Type: multiple choice question

Title: Chapter 2 Question 13

13) What should you always keep in mind during the “Choosing/discovering information” stage in the document development or composition process?

Page reference: “The Basic Parts of the Composing Process”

*a. Keep in mind the purpose of your document, who your readers are, and what they need to be able to do with the content.

b. Keep in mind how long the document should be.

c. Keep in mind the readers’ knowledge level so you can only choose plain language text.

d. Keep in mind how long you have to write the document.

Type: multiple choice question

Title: Chapter 2 Question 14

14) What is one element you focus on during the Revision stage of the writing process?

Page reference: “The Basic Parts of the Composing Process”

a. Collecting more information.

*b. Implementing design elements that make the document more usable.

c. Attaching the document in an email.

d. Understanding your readers.

Type: multiple choice question

Title: Chapter 2 Question 15

15) In what stage of the writing process do you focus on organizing the information flow and presentation?

Page reference: “The Basic Parts of the Composing Process”

a. Analyzing the situation.

b. Choosing / discovering information.

c. Revising

*d. Arranging information

Type: essay/short answer question

Title: Chapter 2 Question 01

1) What are the three main goals of technical communication that connect the audience, the purpose, and the context?

Page reference: “Writing for Your Readers” (Chapter Title)

Type: essay/short answer question

Title: Chapter 2 Question 2

2) What are the four main tasks you must pursue in order to be able to understand the purpose of a technical communication, the audience, and the content in which it will be delivered or used?

Page reference: “Understand Your Readers—The Heart of the Planning Process”

Type: essay/short answer question

Title: Chapter 2 Question 03

3) When choosing or selecting the information/content you should include in a technical communication, explain why it is important to keep in mind the purpose of your document, who your readers are, and what they need to be able to do with the content?

Page reference: “Understand Your Readers—The Heart of the Planning Process”

Type: essay/short answer question

Title: Chapter 2 Question 01

1) Why is it important to consider the context in which your reader will access and interact with your technical communication? Describe a real-life situation that either you have encountered or that you imagine in which context has a significant impact on a readers’ use of a technical communication. What are ways the writer could accommodate the readers’ context of use?

Page reference: “Understand Your Readers—The Heart of the Planning Process”

Type: essay/short answer question

Title: Chapter 2 Question 02

2) You have been asked by your student organization to write a proposal to the university dining services to make a case to include more healthy food options in the cafeteria and around campus. You know that you want to support the student organization’s goals, yet you are going to be writing this proposal to the decision makers in the dining services who have to balance students’ needs and resources available. Use this scenario to describe why “analzying the situation” the most critical step of the technical communication development process.

Page reference: “Writing for Your Readers” (Chapter Title)