Writing For Your Readers Chapter 2 Test Bank Answers Tebeaux - Essentials Tech Comm 5e | Test Bank Tebeaux by Elizabeth Tebeaux. DOCX document preview.
Chapter 2: Writing for Your Readers
Test Bank B
Type: multiple choice question
Title: Chapter 2 Question 01
1) When planning content for a technical communication project, which of the following do you not need to consider?
Page reference: “Understand Your Readers—The Heart of the Planning Process”
a. The ideas that will achieve the goal of the message.
*b. The completion date for the document.
c. Which ideas that do not need to be included.
d. How to arrange the ideas that will be included.
Type: multiple choice question
Title: Chapter 2 Question 02
2) What is the final stage of the writing process and what do you do in this stage?
Page reference: “The Basic Parts of the Composing Process”
a. Editing – including design elements, like headers.
b. Reading – reading the document for comprehension.
*c. Editing – reading and reviewing the document to correct mechanical errors, looking at the document’s appearance, and making sure citations are correct.
d. Analyzing the situation – making sure you know who will read your document.
Type: multiple choice question
Title: Chapter 2 Question 03
3) What purpose do illustrations serve in technical communication?
Page reference: “The Basic Parts of the Composing Process”
a. Illustrations are used for marketing.
*b. Illustrations are used as alternative means of information for the readers.
c. Illustrations take time to do correctly so enable you to make more money for a project.
d. Illustrations serve as citations.
Type: multiple choice question
Title: Chapter 2 Question 04
4) What is a factor that affects how your readers will interpret your message and be able to use it in a meaningful way?
Page reference: “Understand Your Readers—The Heart of the Planning Process”
a. Their position in the organization.
b. Their technical expertise.
c. Their knowledge of the subject matter.
*d. All of the above.
Type: multiple choice question
Title: Chapter 2 Question 05
5) The image you project in your writing…
Page reference: “Understand Your Readers—The Heart of the Planning Process”
a. Should be one of trust and credibility.
b. Will vary depending on who your readers are and their position in the organization.
c. Is only important when you are writing to your boss.
*d. Both a and b are correct.
Type: multiple choice question
Title: Chapter 2 Question 06
6) When analyzing the writing situation you should try to discover…
Page reference: “The Basic Parts of the Composing Process”
a. How long the readers have to read the document.
*b. What situation or problem has required writing this document.
c. How long the document should be.
d. How long you have to write the document.
Use the following scenario for the next three questions: Because Juanita is the volunteer (meaning unpaid) recruiter for a non-profit with branch offices in six cities, she receives more emails on a daily basis than she could possibly read and still have time for her other duties. When she opens her email every Monday morning she looks over the subject line for each email with the following questions in the back of her mind: “What is this? Do I have to read this? How does it affect me? What will I need to do? What are the main ideas?”
If the email subject heading doesn’t answer at least one of these questions, she doesn’t open it. Sometimes she misses out on information she should have. But she considers this the writer’s problem rather than her own. If these people really want to get their message to her, they are responsible to let her know that there is a legitimate reason to read it. Match the following subject headings with the question that would most likely result in the reaction, “Yes, I need to read this email.” Note that some of these email subject lines match more than one question; for instance, she might ask “What is this?” of every email she receives. Select the best possible answer.
Type: multiple choice question
Title: Chapter 2 Question 07
7) Juanita’s first email subject line is, “For All Volunteer Recruiters,” what question might Juanita ask herself when reading this subject line?
Page reference: “Understand Your Readers—The Heart of the Planning Process”
a. What is this?
*b. Do I have to read it?
c. How does this affect me?
d. What will I need to do?
Type: multiple choice question
Title: Chapter 2 Question 08
8) Juanita’s first email subject line is, “Overtime Compensation,” what question might Juanita ask herself when reading this subject line?
Page reference: “Understand Your Readers—The Heart of the Planning Process”
a. What is this?
b. Do I have to read it?
*c. How does this affect me?
d. What will I need to do?
Type: multiple choice question
Title: Chapter 2 Question 09
9) Juanita’s first email subject line is, “What To Bring To Friday’s Meeting,” what question might Juanita ask herself when reading this subject line?
Page reference: “Understand Your Readers—The Heart of the Planning Process”
a. What is this?
b. Do I have to read it?
c. How does this affect me?
*d. What will I need to do?
Use the following scenario for the next three questions: Stan is a technical communicator who has just begun a new position in an organization with over 50 employees. He has several higher-level managers in different departments, several same level co-workers, and several staff that he manages, as well. Stan is in charge of composing new company policies about employees using their phones at work. Stan has composing the document and is ready to email the updated company policies to the entire organization. He doesn’t want to get a bad reputation by delivering bad news to his co-workers, and he certainly doesn’t want those above him to think he is criticizing them for using their cell phones at work. Stan, then, works out a plan to email each target group with a different introduction so that he can begin to establish trust and credibility as a writer and project an image that conveys his level in the organization.
Type: multiple choice question
Title: Chapter 2 Question 10
10) Which of the following introductions should Stan use when he is emailing the higher-level employees in the organization?
Page reference: “Understand Your Readers—The Heart of the Planning Process”
*a. We appreciate your leadership and effective management you have demonstrated to all employees, and this message is to communicate to you that there has been some company policy updates regarding mobile phone usage in the office.
b. Hi team. I want to first thank you so much for your hard work and dedication to the project. I know you may need to take brief breaks throughout the day, but there have been some company policy updates that I wanted you to be aware of regarding mobile phone usage at work.
c. Hello all. Thank you so much for your support and collaboration at work. It is a pleasure to work with you. I wanted to provide this company policy update regarding mobile phone usage in the office. It is something we all need to be aware of.
d. All of the above will be fine.
Type: multiple choice question
Title: Chapter 2 Question 11
11) Which of the following introductions should Stan use when he is emailing the colleagues that are at the same level as he is in the organization?
Page reference: “Understand Your Readers—The Heart of the Planning Process”
a. We appreciate your leadership and effective management you have demonstrated to all employees, and this message is to communicate to you that there has been some company policy updates regarding mobile phone usage in the office.
b. Hi team. I want to first thank you so much for your hard work and dedication to the project. I know you may need to take brief breaks throughout the day, but there have been some company policy updates that I wanted you to be aware of regarding mobile phone usage at work.
*c. Hello all. Thank you so much for your support and collaboration at work. It is a pleasure to work with you. I wanted to provide this company policy update regarding mobile phone usage in the office. It is something we all need to be aware of.
d. All of the above will be fine.
Type: multiple choice question
Title: Chapter 2 Question 12
12) Which of the following introductions should Stan use when he is emailing the employees he manages?
Page reference: “Understand Your Readers—The Heart of the Planning Process”
a. We appreciate your leadership and effective management you have demonstrated to all employees, and this message is to communicate to you that there has been some company policy updates regarding mobile phone usage in the office.
*
b. Hi team. I want to first thank you so much for your hard work and dedication to the project. I know you may need to take brief breaks throughout the day, but there have been some company policy updates that I wanted you to be aware of regarding mobile phone usage at work.
c. Hello all. Thank you so much for your support and collaboration at work. It is a pleasure to work with you. I wanted to provide this company policy update regarding mobile phone usage in the office. It is something we all need to be aware of.
d. All of the above will be fine.
Type: multiple choice question
Title: Chapter 2 Question 13
13) Which is NOT a focus when you begin to plan a document?
Page reference: “Writing for Your Readers” (Chapter Title) and “Understand Your Readers—The Heart of the Planning Process”
a. Determining the business context in which the readers will need to use the technical communication.
b. Determining the content to include in the technical communication.
*c. Revising your message to make it clearer.
d. Determining who will read your writing.
Type: multiple choice question
Title: Chapter 2 Question 14
14) “How much do your readers know about your topic?” “What are your readers’ cultural backgrounds?” “How much do my readers know about the topic?” These are questions you might ask yourself when…
Page reference: “Understand Your Readers—The Heart of the Planning Process”
a. Revising your message to make it clearer.
*b. Determining your readers and their perspectives.
c. Analyzing the context in which the communication will be delivered.
d. Determining how you will deliver the communication.
Type: multiple choice question
Title: Chapter 2 Question 15
15) What is one tip the text provides for helping to say on track during the “Choosing/discovering information” stage in the document development or composition process?
Page reference: “The Basic Parts of the Composing Process”
a. Only select easy-to-read text.
b. Select mostly visuals, like “catchy” graphics and images to include.
c. Keep looking at the time.
*d. Begin your document by writing your purpose for the technical communication.
Type: essay/short answer question
Title: Chapter 2 Question 01
1) How does knowing your role in the organization as a writer affect your writing?
Page reference: “Understand Your Readers—The Heart of the Planning Process”
Type: essay/short answer question
Title: Chapter 2 Question 02
2) Your textbook identifies “analyzing the writing situation” as the most critical step in the writing process. Why is this first step so important?
Page reference: “The Basic Parts of the Composing Process”
Type: essay/short answer question
Title: Chapter 2 Question 03
3) Identify the differences between a primary and secondary audience and how those differences might affect your goals.
Page reference: “Understand Your Readers—The Heart of the Planning Process”
Type: essay/short answer question
Title: Chapter 2 Question 01
1) Your textbook gives a list of demographic factors that determine your readers’ perception, defined as how the reader “sees the world.” Identify three demographic factors you see as important and explain why they might be important when considering audience. You need not restrict yourself to the items on the list, which does not cover all the possible demographics.
Page reference: “Understand Your Readers—The Heart of the Planning Process”
Type: essay/short answer question
Title: Chapter 2 Question 02
2) The title of Chapter Two is “Writing for Your Readers.” The textbook goes on to say that the “heart of the planning process” is understanding your readers. Explain why understanding your reader takes precedence in workplace writing, affecting purpose, goals, content, and style.
Page reference: “Understand Your Readers—The Heart of the Planning Process”