5e Exam Prep Ch.1 Characteristics Of Writing At Work

Chapter 1: Characteristics of Writing at Work

Test Bank

Type: multiple choice question

Title: Chapter 1 Question 01

1) Writing in school and writing at work differ because . . .

Page reference: “Characteristics of Writing at Work” (Chapter Title)

a. the audiences of each differ.

b. the purposes of each differ.

c. in the workplace, you don’t have to worry about effective paragraph development, sentence structure, punctuation, and usage.

*d. Both the first and second answers are correct.

Type: multiple choice question

Title: Chapter 1 Question 02

2) Which of the following statements is true of technical writing?

Page reference: “Writing at Work Versus Writing at School”

a. It is usually intended for a single reader.

b. It includes only print materials.

*c. It includes a variety of written documents, including emails, news releases, and speeches.

d. It includes essays written for an academic assignment.

Type: multiple choice question

Title: Chapter 1 Question 03

3) You should never access your personal email, blog, or social media sites from your…

Page reference: “Writing at Work Versus Writing at School”

a. smartphone

b. personal computer

*c. employer’s computer

d. Both the first and second answers are correct

Type: multiple choice question

Title: Chapter 1 Question 04

4) Writing at work requires:

Page reference: “Writing at Work Versus Writing at School”

a. An acute awareness of security and legal liability.

b. Requires awareness that documents may be read by unknown readers, inside and outside the organization, at any later time.

c. Achieves job goals.

*d. All of the above.

Type: multiple choice question

Title: Chapter 1 Question 05

5) What do many organizations do before they hire a new employee?

Page reference: “Writing at Work Versus Writing at School”

*a. Check the applicant’s social media sites.

b. Send the applicant to get a physical.

c. Do a criminal background check on the applicant.

d. Call the applicant’s parents to discuss the applicant’s qualifications.

Type: multiple choice question

Title: Chapter 1 Question 06

6) What type of organizations produce technical communication?

Page reference: “Characteristics of Writing at Work”

a. Small businesses

b. Universities

c. Government agencies

*d. All of the above

Type: multiple choice question

Title: Chapter 1 Question 07

7) How many stages does writing effective documents require?

Page reference: “The Foundations of Effective Writing at Work”

a. Nine

*b. Six

c. Three

d. Five

Type: multiple choice question

Title: Chapter 1 Question 08

8) Three stages of developing effective documents include:

Page reference: “The Foundations of Effective Writing at Work”

a. Determining content, determining delivery mechanism, meeting with the CEO

b. Planning the document, determining content, arranging ideas

c. Drafting, revising, editing

*d. Both the second and third answers are correct

Type: multiple choice question

Title: Chapter 1 Question 09

9) In the workplace, most of your readers will not read all of what you write…

Page reference: “Writing at Work Versus Writing at School”

a. because they are not interested.

b. unless you write an intriguing introduction that entertains them.

*c. but will read what they need to read to do their job.

d. because it will be archived indefinitely.

Type: multiple choice question

Title: Chapter 1 Question 10

10) Writing at work requires effective communication, which can be accomplished by…

Page reference: “Writing at Work Versus Writing at School”

a. Being ambiguous.

b. Including “catchy” headings.

c. Sending all email as “urgent.”

*d. Making your message clear, easy to read, and interesting, but relevant.

Type: multiple choice question

Title: Chapter 1 Question 11

11) What are three writing skills that organizations rank as important?

Page reference: “The Qualities of Good Technical Writing”

a. Document design, determining content, and usability.

b. Designing visuals, readability, and document design.

*c. Use of standard English, readability, and usability.

d. Use of local jargon, determining content, and usability.

Type: multiple choice question

Title: Chapter 1 Question 12

12) What does a good, quality piece of technical communication do?

Page reference: “The Qualities of Good Technical Writing”

a. Confuses readers.

*b. Makes a good impression on your readers and makes sense to them.

c. Can be read by people who speak all languages.

d. Requires a dictionary.

Type: multiple choice question

Title: Chapter 1 Question 13

13) Though you will likely move back and forth between the various stages of the writing process, the process should will generally follow this order:

Page reference: “The Foundations of Effective Writing at Work”

a. Arranging ideas; Planning the document; Determining content; Editing; Drafting; Revising.

b. Planning the document; Determining content; Editing; Arranging ideas; Drafting; Revising.

c. Editing; Planning the document; Determining content; Arranging ideas; Drafting; Revising.

*d. Planning the document; Determining content; Arranging ideas; Drafting; Revising; Editing.

Type: multiple choice question

Title: Chapter 1 Question 14

14) When you sign your name to a report or letter, you are…

Page reference: “Writing at Work Versus Writing at School”

*a. responsible for the contents.

b. not responsible for the contents (the company is responsible).

c. responsible for the contents only if you are a supervisor.

d. responsible for the contents only if you have plagiarized.

Type: multiple choice question

Title: Chapter 1 Question 15

15) Why should you always anticipate that unknown readers may receive copies of the technical communication you produce?

Page reference: “Writing at Work Versus Writing at School”

a. The documents will often be used in assessing your performance and in determining your potential for a promotion.

b. Unknown readers may also use your reports to gain understanding of a work situation they have inherited with a new job assignment.

c. It will become part of the organization’s archive and may be accessed by people who do not understand the context of your technical communication.

*d. All of the above.

Type: essay/short answer question

Title: Chapter 1 Question 01

1) Why is it important that you avoid potential security breaches at work?

Page reference: “Writing at Work Versus Writing at School”

Type: essay/short answer question

Title: Chapter 1 Question 02

2) List three ways you can avoid potential security breaches at work.

Page reference: “Writing at Work Versus Writing at School”

Type: essay/short answer question

Title: Chapter 1 Question 03

3) Why is it important that you always write effective documentation at work?

Page reference: “Characteristics of Writing at Work” (Chapter Title)

Type: essay/short answer question

Title: Chapter 1 Question 01

1) One of the tips your textbook gives suggests you play a mind game on yourself: “Always write as if someone you do not know might be reading over your shoulder.” In a memo written to your fellow students, explain why this is a good strategy for writing in the workplace.

Page reference: “Writing at Work Versus Writing at School”

Type: essay/short answer question

Title: Chapter 1 Question 02

2) Surveys show that organizations rank writing skills in this order of importance: 1. accuracy of information 2. clarity 3. conciseness 3. readability 4. usability 6. Correctness and 7. Use of standard English. In a memo to your fellow students, explain how attention to these qualities will result in well-written workplace documents. (Note: Your textbook gives nine bulleted items that would result from attention to these qualities.)

Page reference: “The Qualities of Good Technical Writing”