Employee Relations Exam Questions Chapter 8

Chapter 8 Test Bank

Twenty Questions. Twenty Multiple Choice Questions. 10 Matching Exercise

/Questions

1. Nursing homes employ 60% of nurses. p. 202 hospitals
2. U.S. union membership has declined except in the healthcare industry. p. 198
3. Unions are membership labor organizations that are formed to protect employee rights. p. 198
4. The National Labor Relations Act was passed to protect employers’ rights to protest union formations. p. 198 employees’ rights to form unions
5. Collective bargaining refers to union negotiation with management for employee wages and other benefits. p. 198
6. The Taft Hartley Act, an amendment to the NLRA, allowed states to pass right to work laws which allowed employees to choose union membership or not. p. 198
7. The Taft Hartley Act included not for profit hospitals in NLRA coverage. p. 198 exempted them.
8. The Landrum Griffin Act required unions to establish bylaws. p. 198
9. In the healthcare industry, a typical unionized worker earns more than 25% than a non-union worker. p. 199 12%
10. Dissatisfied employees are not allowed to form a union. They must request a union to campaign for union formations. p. 199 They are allowed.
11. At least 50% of employees must sign authorization cards in order to hold an election to vote on union formation. p. 199 30%
12. A bargaining unit consists of employees who work for the same employer and are paid similar wages only. p. 199 Working conditions, geographic location, supervisors, job responsibilities are included.
13. Alternative dispute resolution consists of methods other than the court system to resolve labor issues. p. 200
14. Mediation consists of a third-party resolution that is legally binding. p. 200 Arbitration
15. In the collective bargaining process, mandatory negotiation includes wages, management and union rights, job security and benefits (vacation, sick leave, and health insurance). p. 200
16. If more than 60% of workers sign authorization cards, the union may ask management to be formally recognized without an election. p. 199 50%
17. Arbitration is an informal process and is rarely used. p.200. Mediation and is used frequently.
18. An employee, who is a member of the union and feels that management is not abiding the collective bargaining agreement, may grieve or complain about an issue. p. 201
19. Many healthcare employers are independent contractors, not employees, and therefore are not eligible for union membership. p. 201
20. Nurses have turned to union organizations as an ally to negotiate improved nurse-patient ratios. p. 202

Twenty Multiple Choice Questions

1. Who cannot become a member of a union?
2. Independent contractors
3. Management including supervisors
4. A and B p. 201
5. None are correct
6. Which statement is about allied health professional unions?
7. There are two major unions that represent these employees.
8. There is no union representation about allied health professionals.
9. There are approximately 15 state-based unions p. 204
10. All are correct
11. Which statement is about the National Doctors Council?
12. They represent doctors rights and patient safety.
13. They negotiate contracts for their constituents.
14. They disbanded in 2005 because of lack of physician interest.
15. A and B p. 203
16. Why are unions formed?
17. Healthcare employees are satisfied with their wages.
18. Nurses are dissatisfied with their working conditions.
19. Nurses are worried about providing quality care to their patients.
20. B and C. p. 204-205
21. Which federal organization created the U.S. Conciliation Service and National Mediation Board?
22. Occupational Safety and Health Administration
23. U.S. Department of Labor p. 200
24. National Labor Relations Board
25. American Medical Association
26. Which union is fastest growing union in the U.S.?
27. California Nurses Union
28. AFT Healthcare
29. United American Nurses
30. SEIU Healthcare p. 202
31. Section 7 of the National Labor Relations Act created allowed which labor activity?
32. Strikes
33. Wage negotiations
34. Arbitration
35. Collective bargaining p. 198
36. The Taft Hartley Act permitted the U.S. President to:
37. Right to work laws
38. Declare that strikes could affect the national economy
39. Forcing union members to return to work because of b. p. 198
40. None are correct.
41. What was important about a 1989 National Labor Relations Board ruling?
42. Strikes were unconstitutional
43. All nurses were eligible for union membership
44. All physicians were eligible for collective bargaining
45. None of these statements were correct p.199 acute care hospitals-RNs, physicians, social workers, therapists, pharmacists, clerical, technical employees, maintenance employees, security guards, other np employees.
46. The National Labor Relations Board defined the concept of ________________ which means an activity of nurse supervisors must routinely direct other nurses.
47. Nurse managers
48. Independent judgment p. 201
49. Lack of judgment
50. Independent contractors
51. Which union is the largest union of nurses?
52. Service Employees International Union
53. AFT Healthcare
54. Nurse Alliance Quality Union
55. National Nurses United p. 202
56. How did a 1999 decision by the National Labor Relations Board impact healthcare?
57. It allowed physicians to participate in collective bargaining
58. It allowed nurses to participate in collective bargaining
59. It recognized residents and interns as employees who could unionize. p. 203
60. All are correct
61. What statement is correct about the American Medical Association and unions?
62. They were historically against unions
63. As a result of managed care, they created the Physicians for Responsible Negotiations to protect physician interests
64. The AMA eventually severed ties with the PRN.
65. All are correct p. 203
66. In a recent study (1984-2004), what was the impact of nurses going on strike?
67. Patient mortality rates decreased
68. Patient mortality rates increased
69. Patient readmission rates increased
70. B and C p. 205
71. How can unions be formed in an organization?
72. Dissatisfied employees can decide to form a union because they are unhappy
73. A union can launch a marketing campaign to convince employees to form a union
74. Management can request a union be formed because they know employees are unhappy.
75. A and B p. 199
76. What is the key to collective bargaining?
77. Sneaky negotiations so one side beats the other side
78. Management coerces the employees into wage agreements
79. Both parties operate openly and listen to each other’s point of view p. 198
80. All are correct because they all can work
81. A bargaining unit is recognized by the employer as employees:
82. who have a similar industry classification
83. have similar working conditions and wages
84. Similar geographic locations
85. All are correct p. 199
86. What is at the core of the collective bargaining agreement?
87. Strikes
88. Grievance procedure p. 198
89. Management
90. Union members
91. The purpose of the _________________________ is to minimize the effects of labor-management disputes on business operations by offering their services.
92. Taft Hartley Act
93. Landrum Griffin Act
94. Occupational and Safety Health Act
95. Federal Mediation and Conciliation Service p. 200
96. The Kentucky River Community Care and Oakwood Healthcare, Inc. landmark course cases impacted :
97. Physicians’ status as supervisors which impacted union eligibility
98. Allied health professionals’ status as supervisors which impacted union eligibility
99. Nurses’ status as supervisors which clarified union eligibility p. 201
100. All are correct

10 Matching Exercises

A. Labor relations term that refers to union negotiation with management

for employment parameters such as wages and other benefits for the employees.

B. The _________________ is an organizational formation used for collective

bargaining in labor negotiations

C. _______________is a formal process that negotiates an agreement that is binding, which means it has to be respected by both parties.

D. ___________________ methods other than the court system that are used to resolve labor issues.

E. __________________ are membership labor organizations formed to protect their members’

employee rights.

F. ____________________ are the primary employers of nurses

G. In some instances, ___________________reduced physician income by 40%.

H. The National Labor Relations Board included the concept of “_________________,” as an activity of supervisors which means that nurses who were considered supervisors must routinely direct other nurses.

I. In 1935, the_______________ was passed to protect the right of workers to form unions.

J. Section 14b of the __________________ permitted states to pass right-to-work

laws that supported the freedom of employees to choose whether to join a union or

not.