Chapter.7 Healthcare Employees Test Questions & Answers 2e

Chapter 7 Test Bank

Twenty Questions. Twenty Multiple Choice Questions. 10 Matching Exercises.

/Questions.

1. Internships are on types of on-the-job training. p. 173

2. Motivation is composed of the ability of the employee to perform the work and a

work environment that encourages employee performance. p. 174

3. Extrinsic or external rewards are outcomes that have been developed by the employee that encourage high performance. p. 174 Organization develops the outcomes

4. Intrinsic or internal rewards are the positive feelings of employees that are the result of an action such as performing a job well. p. 174

5. Any outcome must be considered valuable or have valence to an employee or the outcome will not be a motivator. p. 174

6. Expectancy theory focuses on employer fairness. Employees expect to be paid fairly in comparison with other employees in the same position and to receive the same rewards if both employees work similarly. p. equity theory p. 174

7. Goal-setting theory states that establishing performance goals for employees encourages employee performance. P. 175

8. Training programs are typically developed to increase employee performance and professional development programs focus on an employee’s career goals. p. 175

9. The first component of the needs assessment for training is the assessment of individual

employees or employee analysis. p. 175 Also organizational and task analysis.

10. A readiness for training determines whether an existing employee is interested in participating in the training and has the ability to learn. p. 176

11. Simulations that are offered online enable employees to create avatars, which are simulated people that the employees manipulate to reflect their knowledge while performing a task. p. 178

12. Employees may participate in apprenticeship programs, which mimic real-life situations

in the training programs. p. 178 skilled trade programs.

13. Simulations that are offered online enable employees to create robots, which are

simulated people that the employees manipulate to reflect their knowledge while performing a task. p. 178

14. Succession planning consists of establishing a short-term plan for the replacement of important employees P. 177 Long term

15. The concept of ethical standards applies to actions that are hoped for and expected by individuals. p. 218

16. Procession planning consists of establishing a long-term plan for the replacement of Important employees. p. 180 succession planning

17. On-the-job training is formal training that involves the new employee and colleagues

who provide advice about the workplace and job. p. 177 informal training

18. Virtual reality (VR) is a computerized three-dimensional learning experience. It has

become a key feature in training for minimally invasive surgical procedures in

understaffed departments and for the completion of those procedures in actual operating rooms. p. 179

19. A healthcare ethical dilemma is a problem, situation, or opportunity that requires an

individual, such as a healthcare provider, or an organization, such as a managed care

practice, to choose an action that could be unethical. p. 180

20. Employees need routine feedback to maintain, improve, or increase performance. P. 182

TWENTY MULTIPLE CHOICE QUESTIONS

1. Which statement is about TeamSTEPPS:
2. It is a program developed by the Department of Labor to encourage teamwork in healthcare.
3. It is a goal of the program to optimize team performance in healthcare. X p. 179
4. Developed by the Department of Defense, the program provides apprenticeship opportunities to encourage teamwork in healthcare.
5. None are correct.
6. Which of these statements are motivational strategies for employee performance?
7. Orientation: provide an in-depth orientation for new employees.
8. Incentives: Providing incentives for quality performance will encourage the performance

of other employees.

1. Trusting employees to make decisions instills freedom for employees to continue to grow and enhance their performance.
2. All are correct p. 175
3. What is goal setting theory?
4. The manager sets performance goals for their employees.
5. The manger sets goals that are low during the first year of employment and then increasing the goals during the second year.
6. Both the manager and the employee collaborate to set goals for the employee. p. 175
7. All are correct
8. Which is an example of an extrinsic reward?
9. A free parking space for a month
10. A monetary award
11. A trip to Jamaica
12. All are correct p. 174
13. Motivation is:
14. The ability of the employee to perform well
15. A work environment that encourages employee performance
16. Both the ability and the work environment are needed for employee motivation. p. 174
17. None are correct
18. What is the employer’s sense of choice as it applies to intrinsic motivation?
19. This occurs when an employee performs a challenging job well
20. This occurs when an employee feels they are contributing to the organization
21. This occurs when an employee feels they are progressing in their work
22. This occurs when an employee feels they can make decisions on their own. p. 175

7). Prior to implementation of any training initiatives, a____________or evaluation of the

organization is completed to determine types of training needed.

1. Interventional assessment
2. Person assessment
3. Needs assessment p. 176
4. Task assessment
5. The third component of the needs assessment is:
6. Motivational analysis
7. Employee analysis
8. Task analysis . P. 176-177
9. Behavior analysis

9). A ________________determines whether an existing employee is interested in participating in the training and has the ability to learn.

1. Transfer of training
2. Readiness for training p. 176
3. Empowered employee analysis
4. Cognitive ability analysis

10)________________ consists of establishing a long-term plan for the replacement of important

employees.

a) succession planning . P. 177

b) empowerment planning

c) exit strategy planning

d) all are correct

11) On-the-job training is ______________that involves the new employee and colleagues

who provide advice about the workplace and job.

1. Formal training
2. Informal training p. 177
3. Orientation training
4. Mentor training

12) _____________are skilled trade programs such as carpentry and plumbing.

a) apprenticeships p. 178

b) internships

c) mentor programs

d) all are correct

13) Employees can take __________(Web-based classes) via an organization’s distance learning programs.

a) webinars p. 178

b) simulations

c) avatar classes

d) none are correct

14) Another term for employee orientation is:.

a) webinars

b) employee onboarding X

c) employee podcast

d) professional development program

15) An example of a type of employee e-training is: .

a) webinars.

b) podcasts

c) simulations

d) All are correct. X p. 178

16) Organizational ethics training can be delivered by:

a) classroom training

b) online training

c) simulation training

d) All are correct. p. 180

17) Which of the following components are part of a code of ethics outline?

a) Core values of the organization

b) Ethical philosophy statement

c) Code provisions

d) A & C X p. 180

18) A ________________is a problem, situation, or opportunity that requires an individual, such as a health care provider, or an organization, such as a managed care practice, to choose an action

that could be unethical.

1. Illegal behavior
2. Unethical behavior
3. Health care ethical dilemma p. 180
4. Organizational dilemmas

19) The PLUS ethical decision-making model consists of the following.

a) Identification of the dilemma

b) Identification of the conflicting party ethics

c) Identification of alternatives to a solution

d) All are correct p. 181

20) According to Thomas’ model of intrinsic motivation:.

a) a sense of belonging is when an employee chooses their tasks

b) a sense of competence when an employee performs well. X p. 175

c) a sense of progress when an employee completes their tasks quickly.

d) a sense of choice when the supervisor agrees with the employees’ choices.

10 Matching Exercise

A. ________________ are a type of on the job training.

B. Once an employee is hired, his or her first training session is an _______________ which consists of an introduction of the new employee to the organization and its policies and procedures.

C. Simulations that are offered online enable employees to create ___________ which are simulated people that the employees manipu­late to reflect their knowledge while perform­ing a task

D. ______________states that establishing performance goals for employees encourages employee performance.

E. Any outcome must be considered valuable or have ___________ to an employee or the outcome will not be a motivator.

F. Trained actors simulate real patients to teach how to take patients’ basic history and how to conduct patient safety drills.

G. The third component of the needs assessment is ___________________ (i.e., analysis of specific activ­ities that are part of a job), which is tied to the employee analysis.

H. ___________________ refers to the belief that the employee will receive the reward if he/she performs the work, he/she will receive the expected award.

I. If an organization has a quality employee selection process that leads to hiring employees with the appropriate ____________________.

J. _______________________ states that motivation is a function of three factors: (1) expectancy, (2) valence, and instrumentality