Complete Test Bank 2e Long-Term Planning in HR Ch.10

Chapter 10 Test Bank

Twenty /Twenty Multiple Choice. 10 Matching Exercise

/Questions.

1) The basic form of telemedicine is a telephone consultation. p. 245

2) According to the U.S. Department of Health and Human Services, in the 1990s, pharmaceutical companies indicated to the medical community that opioids were not an addictive medication, which led to more opioid prescription rates. p. 242

3) According to the U.S. Department of Labor, in the1990s, pharmaceutical companies indicated to the medical community that opioids were not an addictive medication, which led to more opioid prescription rates. p. 242 DHHS

4) IBM Watson translates different data systems into one network system. It is a universal computer language that will enable EHR systems to communicate with each other. p. 243 Block-chain systems

5) An organization that has several different generations of workers who have distinct perspectives on the use of technology need minimal training on how to embrace technology because of its widespread use across society. p, 245

6) High-volume recruitment in the health industry has remained typically traditional even though technology advances are available fin HR. P. 245 very automated.

7) The globalization of healthcare has occurred because of the the increase in services offered outside the U.S. and the impact of information technology. p. 242

8) Global healthcare organizations may hire host country nationals (HCNs), which are citizens of the country where the organization will be located. HCNs can provide insight into how to hire local employees and how to manage the organization within the cultural realm of the country. p. 242

9) Successful international management of healthcare organizations must recognize the differences in sociocultural, economic and legal differences p. 242

10) This is the first time in U.S. history that there are four to five generations working in the same organization which can be challenging because of the perceptions they have of each other p.247

11) In 2018, The 21st Century Cures Act and the Comprehen¬sive Addiction and Recovery Act have allocated $1 billion toward fighting alcohol abuse. p. 242

12) Big data technology is the process of examining different data sets to determine any trends, correlations, and other information that can be used to make decisions p. 244 analytics

13) As part of employee benefits, reward software, which is an example of an employee well-being software, is used to encourage employees to participate in healthy activities, p. 245

14) A physical work environment can have a positive or negative impact on the well-being of employees. p. 246

15) Telemedicine is more common in urban areas because patients are too busy to visit providers. p. 246 rural areas – lack of physicians

16) NASA developed the concept of telesurgery combines virtual reality, robots and medicine. p. 246 telecommuting

17) A recent survey of millennial workers indicate they do not like telecommuting.. p. 247

18) An acquisition is a formal and legal agreement between two organizations for the purpose of creating a new entity, typically with a new name p. 247 Merger

19) Once a merger is complete, it is vital for the new organization to include HR in the postmerger activities to deal with any employee issues. p. 247

20) The period after mergers and acquisitions is typically very positive for employees who enjoy change in the work environment. p. 247

TWENTY MULTIPLE CHOICE

1. Baby Boomer characteristics typically include:
2. Uncomfortable with technology
3. Hard working and loyal
4. Typically hold senior positions such as CEOs.
5. All are correct p. 248
6. An HR training strategy to manage intergenerational workers include:.
7. Creation of cross-generational projects
8. Conduct employee surveys to assess any communication issues
9. Penalize younger workers who do not respect their older coworkers
10. A & B p. 248
11. Which statement is correct about Generation Y?
12. It is the fastest growing workplace segment p. 248
13. They hold mid-level positions
14. They place a premium on family time.
15. None are correct.
16. What is a negative impact of a merger or acquisitions?:
17. Approximately 50% of employees positions could be eliminated due to duplication of jobs.
18. Employees could be distracted and underperform in their jobs.
19. A & B p. 247
20. Neither statement is correct.
21. Another term for a Chief Information Officer is:
22. Chief Virtual Officer (CVO)
23. Chief E-Executive Officer
24. Chief Technology Officer p. 246
25. Chief Telecommunications Officer
26. Which statements are correct about electronic health records (EHRs)?
27. EHRs have provided quicker access to data
28. Physicians have been frustrated with HER documentation tasks.
29. CMS provided incentives to physicians to use EHR systems.
30. All are correct p. 243
31. What are key functions of clinical decision support systems?
32. Case management of patients.
33. Decision support for physicians
34. Cost control of patient care .
35. All are correct p. 244
36. What is the impact of digital health technology?
37. Create ways to improve healthcare delivery
38. Improved communication tool
39. Improve transportation for patients
40. All are correct p. 245
41. What is the impact of technology on HR?
42. Enabled automatic payroll
43. Employment portals
44. Electronic employee surveys
45. All are correct p. 245
46. Which statement supports the globalization of healthcare?
47. Most foreign countries have developed medical procedures that are less costly than the U.S. resulting in more U.S. citizens obtaining medical care overseas.
48. Many U.S. citizens seek international healthcare because they are underinsured or uninsured.
49. Many patients seek overseas care for dental, cosmetic, orthopedic, and cardiovascular services.
50. All are correct p. 286
51. ____________________is the norms and values, religious beliefs, and educational levels that influence how healthcare services are delivered.
52. Politico-legal
53. Technological
54. Demographic
55. Sociocultural p. 243
56. What is the difference between the electronic health record (EHR) and electronic medical record (EMR)?
57. The EHR gathers information from one healthcare organization that cared for the patient.
58. The EMR integrate information from many healthcare organizations that gave care to the patient.
59. A and B p. 290
60. The EHR has a very secure data system which protects the patient data.
61. Which international healthcare system worked with Microsoft Health Vault in a pilot study to assess the patients’ use of the Health Vault.
62. May Clinic
63. Johns Hopkins
64. Cleveland Clinic p. 291
65. Duke Healthcare System
66. The Clinical Decision Support Expert Review Panel recommended what about e-prescribing?
67. The system should contain patient payer and plan data
68. Patient medications and their status
69. Patient demographic information
70. All are correct p. 292
71. Where is telemedicine frequently used?
72. Rural areas p.245
73. Urban areas
74. ER departments
75. Operating rooms
76. What is common practice in team training?
77. Simulations
78. Objective tests
79. Individual case studies
80. All are correct
81. Which statement is correct about TeamSTEPPS?
82. The program promotes patient safety.
83. Communication is key in this program
84. Promotes monitoring and collaboration
85. All are correct p. 295
86. Which statement is valid about accountable care organizations?
87. They coordinate fiscal and clinical services
88. They are accountable to improve clinical outcomes for designated populations
89. They assume that achieves or exceeds objectives because of peer pressure.
90. All are correct. p. 296
91. A pay for performance system performs which of the following?
92. Rewards healthcare providers for higher quality care for less cost. p. 296
93. Rewards healthcare providers for increasing the number of patients they see.
94. Rewards nurses for increasing their patient ratio.
95. Rewards healthcare providers for fast resolution of patient care.
96. Which of these entities represent social media?
97. Twitter
98. Facebook
99. Youtube
100. All are correct p. 298

10 Matching Exercise

A. ____________________ can be defined as an environment that recognizes the unique

contributions that individuals with many types of differences can make.

B.,_______________ which means that patients opt to have medical procedures performed outside the United States because the cost is less while quality is maintained.

C. _______________ is the electronic record of health-related information on an individual that is accumulated from one health system and is used by the health organization that is providing patient care.

D. ________________ is electronic prescription ordering by a provider for a patient and

improves patient safety.

E _______________ refers to the use of IT to enable health care providers to communicate with rural care

providers regarding patient care or to communicate directly with patients regarding treatment.

F. As more health care services are delivered electronically, health care organizations

have designated a__________________ to manage the organization’s information

systems.

G. A form of teamwork is______________________, which occurs when two or

more professionals from different health care sectors engage in a dialogue so they can

learn from each other

H. Another form of teamwork in health care is the ________________

which consists of a network of organizations and health care providers that offers

coordinated care.

I. For example, California’s ________________operates the

largest experimental P4P program nationally

J. The word “patient” is not used in the Green House—all residents are called ____.”