Chapter 11
Diversity and Your Relationships with Others
Multiple Choice Questions
1. | A person who evaluates people primarily on the basis of their membership in a particular group is
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2. | Someone who is prejudiced
A. | directs his or her behavior toward individuals based on their membership in a group. |
B. | has the knowledge and understanding about other races, ethnic groups, cultures, and minorities. |
C. | evaluates or judges members of a group based on their membership in the group and not their individual characteristics. |
D. | has beliefs and expectations about members of a group. |
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3. | Someone who has a stereotype
A. | directs his or her behavior toward individuals based on their membership in a group. |
B. | has the knowledge and understanding about other races, ethnic groups, cultures, and minorities. |
C. | evaluates or judges members of a group based on their membership in the group and not their individual characteristics. |
D. | has beliefs and expectations about members of a group. |
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4. | Beliefs and expectations about members of a group that are held simply because of their membership in the group are referred to as
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5. | Someone who discriminates
A. | directs his or her behavior toward individuals based on their membership in a group. |
B. | has the knowledge and understanding about other races, ethnic groups, cultures, and minorities. |
C. | evaluates or judges members of a group based on their membership in the group and not their individual characteristics. |
D. | has beliefs and expectations about members of a group. |
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6. | When someone directs his or her behavior toward individuals on the basis of their membership in a particular group they are
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7. | What term refers to the learned behaviors, beliefs, and attitudes that characterize a society or population?
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8. | Culture is referred to as
A. | traditionally, biologically determined physical characteristics that set one group apart from others. |
B. | the learned behaviors, beliefs, and attitudes that are characteristic of an individual society or population, and the products that people create. |
C. | shared national origins or cultural patterns. |
D. | knowledge and understanding about the other races, ethnic groups, cultures, and minority groups. |
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9. | What term refers to shared national origins or cultural patterns?
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10. | Ethnicity is referred to as
A. | traditionally, biologically determined physical characteristics that set one group apart from others. |
B. | the learned behaviors, beliefs, and attitudes that are characteristic of an individual society or population, and the products that people create. |
C. | shared national origins or cultural patterns. |
D. | knowledge and understanding about the other races, ethnic groups, cultures, and minority groups. |
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11. | Race is referred to as
A. | traditionally, biologically determined physical characteristics that set one group apart from others. |
B. | the learned behaviors, beliefs, and attitudes that are characteristic of an individual society or population, and the products that people create. |
C. | shared national origins or cultural patterns. |
D. | knowledge and understanding about the other races, ethnic groups, cultures, and minority groups. |
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12. | What term refers to biologically determined physical characteristics that set one group apart from others?
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13. | According to your textbook, if you have a basic understanding of others' customs, perspectives, backgrounds, and history you are
B. | ethnically knowledgeable. |
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14. | Culturally competent is referred to as
A. | traditionally, biologically determined physical characteristics that set one group apart from others. |
B. | the learned behaviors, beliefs, and attitudes that are characteristic of an individual society or population, and the products that people create. |
C. | shared national origins or cultural patterns. |
D. | knowledge and understanding about the other races, ethnic groups, cultures, and minority groups. |
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15. | Statements such as "women don't drive as well as men" and "white men can't jump" are both examples of
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16. | Which of the following is the first step toward overcoming stereotypes and developing cultural competence?
A. | researching your own customs, perspectives, background, and history |
B. | ignoring people's backgrounds |
C. | exploring your own prejudices and stereotypes |
D. | studying other cultures and customs |
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17. | John is a white, Italian American student at a racially and ethnically diverse university in Massachusetts. He can begin to develop his cultural competence by
A. | taking a course in world religions. |
B. | taking a trip to Vermont and New Hampshire. |
C. | learning not to express his opinions about street gangs when Hispanics and African Americans are around. |
D. | only hanging out with people who look and act like him. |
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18. | In order to make friends, it is important to
A. | be good-looking and charming. |
B. | be open to friendships with people who are different from you. |
C. | keep feelings and emotions hidden. |
D. | always focus energy on one or two people. |
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19. | You have been juggling too many obligations and are on social overload. You never have a moment to yourself. This is a type of
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20. | People who are lonely in college
A. | almost always need professional help. |
B. | should understand that sometimes college schedules allow for little social interaction. |
D. | should make an effort to see other students outside of class. |
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21. | Which of the following is an important technique for both avoiding and handling conflicts?
B. | using reflective feedback |
D. | providing supportive silence |
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22. | What is a subjective state in which people do not experience the level of connection they desire to have with others?
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23. | Loneliness is referred to as
A. | a willingness to embrace change. |
B. | a subjective state in which people don't experience the level of connection with others that they desire. |
C. | accepting others as they are, not as you would like them to be. |
D. | investing time in others. |
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24. | A technique of verbal listening in which a listener rephrases what a speaker has said, trying to echo the speaker's meaning is referred to as
B. | cultural acknowledgment. |
D. | conversational marker. |
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25. | Reflective feedback is
A. | accepting others as they are, not as you would like them to be. |
B. | a subjective state in which people don't experience the level of connection with others that they desire. |
C. | investing time in others. |
D. | a technique of verbal listening in which a listener rephrases what the speaker said, trying to echo the meaning. |
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26. | In a conflict situation, using phrases such as, "Tell me more," or "Can you give me an example of that?" are part of which conflict resolution strategy?
C. | asking for clarification |
D. | looking for a win-win solution |
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27. | You're a first-year student. Your significant other has decided to end your relationship. How can you begin the path toward emotional recovery?
A. | Accept your feelings and keep busy with studying and other activities. |
B. | Go over a list of your partner's faults. |
C. | Find a new partner as quickly as possible. |
D. | Try to figure out what you could have done differently in the relationship. |
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28. | You've been in a relationship for five years. You've completed your degree and have a solid job with a Fortune 500 company. What should your significant other do to remain strong in the relationship?
C. | Talk to your friends about you changing and find out what they'd do. |
D. | Accept that you have changed and transform in the relationship with you. |
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Check All That Apply Questions
29. | Which of the following statements represent stereotypes? Click all that apply. ____ "Puerto Ricans make terrific baseball players." ____ "Those swimsuit models are all airheads." ____ "Ben's Jewish—I'll bet he's rich." ____ "Mo speaks fluent Arabic." ____ "Jessica is tall for her age." |
30. | What should you do to overcome stereotypes and develop cultural competence? Click all that apply. ____ Avoid making assumptions. ____ Accept people for who they are. ____ Ignore people's backgrounds. ____ Volunteer to work with and for people similar to you. ____ Take a vacation to another state or country. |
31. | Which of the following are important aspects of building friendships with others? Click all that apply. ____ seeing others only when it is convenient for you ____ showing concern and caring ____ accepting others as they are ____ investing time in others ____ accepting the fact that everyone makes a good friend |
32. | In your first year of college if you begin to feel lonely, which of the following techniques will help you deal with your loneliness? Click all that apply. ____ Understand that you are probably the only one feeling lonely. ____ Find a study partner. ____ Blame yourself. ____ Join a club or volunteer. ____ Attend first-year student social events. |
33. | You and your significant other have moved from friendship into a fulfilling relationship with feelings. What components should be present to make your relationship last? Click all that apply. ____ willingness to embrace change ____ mutual support ____ loneliness ____ untruths ____ loyalty |
34. | Which of the following are recommended strategies for improving your listening skills? Click all that apply. ____ Demonstrate that you are listening with nonverbal indications such as head nods, eye contact, "uh-huhs," and "OKs." ____ Multitask in order to have time for listening even during busy periods in your life. ____ Ask questions. ____ Expect others to understand that you'll sometimes be distracted. ____ Rephrase the speaker's statement to capture the essential message in different words. |
True / False Questions
35. | Being comfortable with people whose backgrounds may differ from yours is a social necessity, but it matters less for career success. True False |
36. | Prejudice leads to discrimination. True False |
37. | Solitude always makes people feel lonely. True False |
38. | Anyone can make a good friend. True False |
39. | If you are angry, it is important to say so. True False |
40. | When people argue, they say what they mean. True False |
41. | Tutoring at your local middle school helps develop cultural competence. True False |
42. | Conflict is not necessarily bad. True False |
43. | Relationships with others are a critical aspect of our well-being. True False |
44. | In good relationships, small annoyances often get in the way of deeper connections. True False |
Short Answer Questions
45. | The text emphasizes how important it is to communicate well in personal relationships, and it particularly stresses the need to listen carefully to what others say. Why is it important to listen? Briefly outline some of the things you can do to improve your listening skills.
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46. | First, explain what is meant by the term cultural competence, then briefly describe what steps you could take to develop cultural competency.
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47. | Although conflicts are not necessarily bad, it is important to be able to resolve them as well as possible. Think back to a recent conflict you have been involved in, and
a. based on what you have learned from the text, list the mistakes you think you made in trying to resolve it. b. describe how you could have done things differently if you had used some of the techniques outlined in the text.
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48. | First-year students often report that they feel lonely.
a. What steps could they take to meet more people? b. Once they have started meeting people, how could these students go about building friendships with their new acquaintances?
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49. | When relationships don't work out, their endings can be painful, even devastating, for a time. List several strategies for dealing with the pain of a changing or ended relationship.
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50. | There are many things you can do to increase your understanding of and sensitivity to other cultures. List three strategies for developing your cultural competence.
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