Chapter.10 IS and Organization Quizzes Exam Prep

Package Title: Practice Questions

Course Title: Rainer, Introduction to Information Systems, Fifth Canadian Edition

Chapter Number: 10

Shuffle: No

Question Type: True/False

1) The data processed by transaction processing systems provide the inputs for other organizational information systems.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the purpose of transaction processing systems.

Section Reference 1: Transaction Processing Systems

2) In batch processing, the data is collected from transactions as they occur and places them in groups or batches.

Difficulty: Medium

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the purpose of transaction processing systems.

Section Reference 1: Transaction Processing Systems

3) Transaction processing systems monitor, collect, store, and process data generated from all business events.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the purpose of transaction processing systems.

Section Reference 1: Transaction Processing Systems

4) Transaction processing systems typically provide information to managers in functional areas.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the purpose of transaction processing systems.

Section Reference 1: Transaction Processing Systems

5) Functional information systems directly supports the entire enterprise.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

6) The major objective of ERP Systems is to integrate an organization's various functional areas to facilitate the seamless flow of information.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Identify advantages and drawbacks to businesses of implementing an enterprise resource planning (ERP) system.

Section Reference 1: Enterprise Resource Planning (ERP) Systems

7) Enterprise resource management is an enterprise-wide effort intended primarily to acquire and retain customers.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Identify advantages and drawbacks to businesses of implementing an enterprise resource planning (ERP) system.

Section Reference 1: Enterprise Resource Planning (ERP) Systems

8) Accounting and finance, manufacturing and production, and human resource management are core ERP modules.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Identify advantages and drawbacks to businesses of implementing an enterprise resource planning (ERP) system.

Section Reference 1: Enterprise Resource Planning (ERP) Systems

9) Enterprise resource planning software is relatively straightforward to implement.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Identify advantages and drawbacks to businesses of implementing an enterprise resource planning (ERP) system.

Section Reference 1: Enterprise Resource Planning (ERP) Systems

10) Exception reports show a greater level of detail than is included in routine reports.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

11) The business processes in ERP software are typically defined by the company using the software.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Identify advantages and drawbacks to businesses of implementing an enterprise resource planning (ERP) system.

Section Reference 1: Enterprise Resource Planning (ERP) Systems

12) ERP software includes a set of dependent software modules, each with its own database, that provides support for the business processes in the functional areas.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Identify advantages and drawbacks to businesses of implementing an enterprise resource planning (ERP) system.

Section Reference 1: Enterprise Resource Planning (ERP) Systems

13) The business processes in ERP software are typically predefined by the best practices that the ERP vendor has developed.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Describe the three main business processes supported by ERP systems.

Section Reference 1: ERP Support for Business Processes

Question Type: Multiple Choice

14) Organizational transactions are typically _____ volume, _____, and, therefore, _____ to computerize.

a) low; repetitive, difficult

b) high; repetitive; easy

c) high; diverse; difficult

d) low; diverse; easy

e) high; diverse; easy

Difficulty: Medium

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

15) Key features of transaction processing systems include

a) dependability.

b) reliability.

c) processing capacity.

d) all of the above

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the purpose of transaction processing systems.

Section Reference 1: Transaction Processing Systems

16) A _____ is any business event that generates data worthy of being captured and stored in the organization's database.

a) function

b) process

c) transaction

d) decision

e) calculation

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the purpose of transaction processing systems.

Section Reference 1: Transaction Processing Systems

17) Information systems for accounting and finance incorporate the following functions: (check all that apply)

a) logistics and materials management

b) financial planning and forecasting

c) budgeting

d) auditing

e) planning production and operations

f) customer relationship management

g) supply chain management

h) inventory and quality management

Answer 1: b

Answer 2: c

Answer 3: d

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

18) Information Systems for marketing incorporates the following functions: (check all that apply)

a) logistics and materials management

b) financial planning and forecasting

c) budgeting

d) auditing

e) planning production and operations

f) customer relationship management

g) supply chain management

h) inventory & quality management

i) recruitment

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

19) Information Systems for production and operations management (POM) incorporates the following functions: (check all that apply)

a) logistics and materials management

b) financial planning and forecasting

c) budgeting

d) auditing

e) planning production and operations

f) customer relationship management

g) supply chain management

h) inventory and quality management

Answer 1: e

Answer 2: g

Answer 3: h

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

20) Which of the following is NOT a function of functional area information systems?

a) providing information to managers in the functional areas

b) supporting the managerial tasks of planning, organizing, and controlling operations

c) providing information primarily in the form of reports

d) providing data from business events to the corporate database

e) providing analysis capabilities to middle-level managers and staff

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

21) Which of the following is NOT one of the phases of the Product Life Cycle?

a) maturity

b) introduction

c) decline

d) profit

e) growth

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

22) The characteristics of ERP systems include which of the following?

a) integrating the planning, management, and use of all resources of the organization

b) providing information necessary to control the business processes of the organization

c) including a set of interdependent software modules

d) forcing companies to change existing business processes to fit predetermined business processes of the ERP package

e) all of the above

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Identify advantages and drawbacks to businesses of implementing an enterprise resource planning (ERP) system.

Section Reference 1: Enterprise Resource Planning (ERP) Systems

23) _____ integrate the planning, management, and use of all of an organization's resources and are designed to integrate the functional areas of the organization tightly.

a) Transaction processing systems

b) Supply chain management systems

c) Functional area information systems

d) Enterprise resource planning systems

e) Corporate extranets

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Identify advantages and drawbacks to businesses of implementing an enterprise resource planning (ERP) system.

Section Reference 1: Enterprise Resource Planning (ERP) Systems

24) _____ reports summarize the performance of critical activities.

a) Ad-hoc

b) Routine

c) Exception

d) Detailed

e) Key indicator

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

25) To effectively manage by exception (i.e., use exception reports), the company must first create

a) performance standards.

b) best practices.

c) user information requirements.

d) a database.

e) employee evaluation guides.

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

26) A business _____ is a set of related steps or procedures designed to produce a specific outcome.

a) function

b) goal

c) process

d) strategy

e) operation

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Describe the three main business processes supported by ERP systems.

Section Reference 1: ERP Support for Business Processes

27) _____ reports show a higher level of detail than is included in routine reports.

a) Ad hoc

b) Routine

c) Drill-down

d) Key indicator

e) Exception

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

28) _____ reports contain unique information not found in routine reports.

a) Ad hoc

b) Summary

c) Drill-down

d) Key indicator

e) Exception

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Analysis

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems

29) _____ reports are produced at scheduled intervals.

a) Ad hoc

b) Routine

c) Exception

d) Detailed

e) Key indicator

Difficulty: Easy

Bloomcode: Knowledge

AACSB Code: Reflective Thinking

Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.

Section Reference 1: Functional Area Information Systems