Ch10 Information Systems within the Organization Test Bank - Info Systems Canada 5e | Exam Pack by R. Kelly Rainer. DOCX document preview.
Package Title: Chapter 10, Testbank
Course Title: Rainer, IS 5e
Chapter Number: 10
Question type: Multiple Choice
1) Capstone wanted to establish a reliable IT platform in the newly acquired mine that enables it to_______________
a) implement a middleware that would allow the company to integrate with Oracle’s ERP.
b) eliminate information silos in different departments..
c) allow silos to integrate with internet based systems. .
d) to implement an MRP system. .
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Comprehension
Standard 1 : AACSB || Technology
2) Capstone Mining selected _________ for it’s ERP package.___________.
a) SAP Business All in One’s mining solution.
b) Oracle’s ERP
c) Microsoft Dynamics
d) Netsuite
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
3) Which of the following statements is not true?
a) IS plays a critical role in both small and large organizations.
b) IS systems are intended to support internal processes.
c) In order to be effective IS systems need to be owned by the organization itself.
d) Understanding IS within your organization will help increase your productivity.
Difficulty: Easy
Section Reference 1: Introduction
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
4) A transaction is any business event that generates ________ worthy of being captured and stored in a database.
a) data
b) information
c) knowledge
d) wisdom
Difficulty: Medium
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
5) A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization’s basic business transactions, each of which generates data.
a) CRM
b) ERP
c) SCM
d) TPS
Difficulty: Easy
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
6) A(n) ________ is typically used to manage inventory.
a) CRM
b) ERP
c) SCM
d) TPS
Difficulty: Medium
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Comprehension
Standard 1 : AACSB || Technology
7) A TPS supports the monitoring, collecting, storage, and processing of ________ from the organization’s basic business transactions.
a) data
b) information
c) knowledge
d) wisdom
Difficulty: Medium
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge, Synthesis
Standard 1 : AACSB || Technology
8) If your organization collects transactions and processes them at night, this is called _________.
a) batch processing
b) OLAP
c) OLTP
d) source data processing
Difficulty: Medium
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Application
Standard 1 : AACSB || Technology
9) Most organizations design TPS to process transactions as soon as they occur. This is called _________.
a) batch processing
b) OLAP
c) OLTP
d) source data processing
Difficulty: Easy
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
10) ________ are inputs for _________.
a) ES; FAIS
b) DSS; TPS
c) FAIS; TPS
d) TPS; FAIS
Difficulty: Easy
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
11) Each department or functional area within an organization has its own collection of application programs or _________.
a) CRM
b) DSS
c) FAIS
d) TPS
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
12) The ________ function is responsible for managing the organization’s supply chain.
a) accounting and financial
b) HR
c) marketing
d) POM
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
13) ________ eliminates the need for the company to submit purchasing orders.
a) CRM
b) FAIS
c) TPS
d) VMI
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
14) ________ is the correct evolution of POM planning.
a) ERP 🡪 ARP 🡪 MRP
b) ERP 🡪 MRP 🡪 MRP II
c) MRP 🡪 ARP 🡪 ERP
d) MRP 🡪 MRP II 🡪 ERP
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
15) MRP is an earlier evolution of _________.
a) CRM
b) ERP
c) FAIS
d) SCM
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
16) The planning process that integrates production, purchasing, and inventory management of interdependent items is called _________.
a) ERP
b) MRP
c) MRP II
d) SCM
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
17) ________ is a more complex, integrated software that can handle money and labor in addition to production, purchasing, and inventory management planning.
a) MRP
b) MRP II
c) SCM
d) TPS
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
18) ________ is an approach that integrates various automated factory systems.
a) CIM
b) CRM
c) MRP
d) TPS
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
19) ________ is a business strategy that enables manufacturers to share product-related data that support product design and development and supply chain operations.
a) CIM
b) MRP
c) PLM
d) TPS
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
20) ________ reports are produced at scheduled intervals.
a) Ad hoc
b) Exception
c) On-demand
d) Routine
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
21) As the CEO of Widget Inc., you get a monthly report on the percentage of orders going through e-commerce. This is a(n) ________ report.
a) ad hoc
b) exception
c) on-demand
d) routine
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
22) Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.
a) ad hoc
b) drill-down
c) exception
d) routine
Difficulty: Hard
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Evaluation
Standard 1 : AACSB || Technology
23) Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.
a) comparative
b) drill-down
c) exception
d) routine
Difficulty: Hard
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Evaluation
Standard 1 : AACSB || Technology
24) A(n) ________ report displays a greater level of detail.
a) ad hoc
b) comparative
c) drill-down
d) key indicator
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
25) A(n) ________ report summarizes the performance of critical activities.
a) ad hoc
b) comparative
c) drill-down
d) key indicator
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
26) You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.
a) ad hoc
b) collaborative
c) drill-down
d) key factor
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
27) ________ are designed to correct a lack of communication among _________.
a) ERP; FAIS
b) ERP; TPS
c) FAIS; ERP
d) FAIS; TPS
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
28) ________ systems are an evolution for FAIS.
a) CRM
b) DSS
c) ERP
d) TPS
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
29) The leading ERP software vendor is _________.
a) Apple
b) IBM
c) Microsoft
d) SAP
Difficulty: Medium
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
30) ________ is NOT an ERP software vendor.
a) IBM
b) PeopleSoft
c) Oracle
d) SAP
Difficulty: Medium
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
31) ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.
a) ERP I
b) ERP II
c) ERP III
d) ERP IV
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
32) ________ systems are interorganizational ERP systems that provide web-enabled links among a company’s key business systems and its customers, suppliers, distributors, and other relevant parties.
a) ERP I
b) ERP II
c) ERP III
d) ERP IV
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
33) ________ is a benefit of ERP.
a) Complexity
b) Cost
c) Employee adoption
d) Flexibility
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
34) ________ is a disadvantage of ERP.
a) Cost
b) Decision support
c) Efficiency
d) Flexibility
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
35) ________ is an extended ERP module.
a) Customer relationship management
b) Financial management
c) HR management
d) Operations management
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
36) ________ is an extended ERP module.
a) Financial management
b) HR management
c) Operations management
d) Supply chain management
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
37) ________ is an extended ERP module.
a) Business intelligence
b) Financial management
c) HR management
d) Operations management
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
38) ________ is an extended ERP module.
a) E-business
b) Financial management
c) HR management
d) Operations management
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
39) With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package’s built-in configuration options.
a) as-is
b) best-of-breed
c) custom
d) vanilla
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
40) With the ________ approach to on-premise ERP implementation, a company develops new ERP functions designed specifically for that firm.
a) as-is
b) best-of-breed
c) custom
d) vanilla
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
41) You decide to change your business processes in order to implement SAP without making any changes to it. This is an example of the ________ approach to ERP implementation.
a) as-is
b) best-of-breed
c) custom
d) vanilla
Difficulty: Medium
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Application
Standard 1 : AACSB || Technology
42) You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation.
a) as-is
b) best-of-breed
c) custom
d) vanilla
Difficulty: Medium
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Application
Standard 1 : AACSB || Technology
43) You want to implement an ERP system, but you do not want to buy something from SAP or Oracle. Since you are building an ERP system from scratch, this is called a(n) ________ approach to ERP implementation.
a) as-is
b) best-of-breed
c) custom
d) vanilla
Difficulty: Medium
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Application
Standard 1 : AACSB || Technology
44) ________ is a cloud-based ERP system.
a) EaaS
b) IaaS
c) PaaS
d) SaaS
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
45) If you want to implement an ERP system but cannot afford to make large investments in IT, ________ ERP is a good solution.
a) best-of-breed
b) custom
c) SaaS
d) vanilla
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
46) Organizations typically invest in cloud-based ERP systems because they are _________.
a) less error-prone
b) less expensive
c) more accessible
d) more secure
Difficulty: Medium
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
47) ________ is a disadvantage of cloud-based ERP systems.
a) Access
b) Control
c) Cost
d) Scalability
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
48) ________ is an advantage of cloud-based ERP systems.
a) Access
b) Control
c) Recovery
d) Security
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
49) ________ is an advantage of cloud-based ERP systems.
a) Control
b) Cost
c) Recovery
d) Security
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
50) ________ is an advantage of cloud-based ERP systems.
a) Control
b) Recovery
c) Scalability
d) Security
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
51) Which of the following statements regarding Three Square Market’s microchip pilot program is NOT true?
a) The embedded chip provides access to the company’s information systems eliminating the need for a password. .
b) The embedded chip provides physical access to the company.
c) The microchip program is required for all employees.
d) The company sells the microchip on their website.
Difficulty: Easy
Section Reference 1: IT’s About Business 10.1
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
52) Which of the following statements regarding the SAP Hana product implemented by UnderArmour is NOT true?.
a) The program can run across platforms and devices.
b) The program provides real-time results.
c) The program allows legacy silos to remain intact.
d) All of the statements are true.
Difficulty: Easy
Section Reference 1: IT’s About Business 10.2
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
53) __________ is a term that refers to techniques and methods for preparing and supporting individuals and teams throughout an organizational transition.
a) Computer-integrated manufacturing
b) Batch processing
c) Change management
d) Enterprise resource planning
Difficulty: Easy
Section Reference 1: IT’s About Business 10.2
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
54) The ________ process originates in the warehouse department and ends in the accounting department.
a) fulfillment
b) marketing
c) procurement
d) production
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
55) The ________ process originates in the sales department and ends in the accounting department.
a) fulfillment
b) marketing
c) procurement
d) production
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
56) The ________ process originates in the warehouse department and ends in the warehouse department.
a) fulfillment
b) marketing
c) procurement
d) production
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
57) The procurement process originates in the ________ department and ends in the ________ department.
a) accounting; sales
b) sales; accounting
c) warehouse; accounting
d) warehouse; warehouse
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
58) The fulfillment process originates in the ________ department and ends in the ________ department.
a) accounting; sales
b) sales; accounting
c) warehouse; accounting
d) warehouse; warehouse
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
59) The production process originates in the ________ department and ends in the ________ department.
a) accounting; sales
b) sales; accounting
c) warehouse; accounting
d) warehouse; warehouse
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
60) ________ is part of the ________ process and involves sending goods that are in the warehouse to customers.
a) configure-to-order; fulfillment
b) configure-to-order; procurement
c) sell-from-stock; fulfillment
d) sell-from-stock; procurement
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
61) ________ is part of the ________ process and involves customizing the product in response to a customer request.
a) Configure-to-order; fulfillment
b) Configure-to-order; procurement
c) Sell-from-stock; fulfillment
d) Sell-from-stock; procurement
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
62) ________ is part of the ________ process and occurs when the company is trying to increase its inventory.
a) Make-to-order; procurement
b) Make-to-order; production
c) Make-to-stock; procurement
d) Make-to-stock; production
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
63) ________ is part of the ________ process and occurs when the company is trying to fulfill a specific customer order.
a) Make-to-order; fulfillment
b) Make-to-order; production
c) Make-to-stock; fulfillment
d) Make-to-stock; production
Difficulty: Medium
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
64) Which of the following is NOT an interorganizational system?
a) CRM
b) ERP
c) SCM
d) TPS
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
65) Systems that manage processes originating in one company and concluding in another company are called ________ systems.
a) exterorganizational
b) extraorganizational
c) interorganizational
d) intraorganizational
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
66) CRM systems are ________ systems.
a) exterorganizational
b) extraorganizational
c) interorganizational
d) intraorganizational
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
67) SCM systems are ________ systems.
a) exterorganizational
b) extraorganizational
c) interorganizational
d) intraorganizational
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
68) TouchBistro is a provider of ___________
Toronto
a) iPad point-of-sale (POS) and RFID equipment
b) RFID equipment and payments solutions
c) iPad point-of-sale (POS) and E-commerce solutions
d) iPad point-of-sale (POS) and payments solutions
Difficulty: Medium
Section Reference 1: Closing Case
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Analysis
Standard 1 : AACSB || Technology
69) TouchBistro integrates with all the systems below EXCEPT
a) multiple EMV (Europay, Mastercard,Visa) devices
b) Western Union payments
c) merchant accounts
d) digital wallets
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Question type: True/False
70) As its ERP package, Capstone Mining selected SAP Business All in One’s mining solution
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
71) TPSs are critical to the success of any enterprise.
Difficulty: Medium
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
72) TPSs collect data continuously, typically in real time.
Difficulty: Medium
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
73) TPSs have to efficiently handle both high volumes of data and large variations in those volumes.
Difficulty: Easy
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
74) Only one person can update a TPS at a time.
Difficulty: Medium
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
75) TPSs are not helpful for performing audits.
Difficulty: Hard
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Comprehension, Evaluation
Standard 1 : AACSB || Technology
76) TPSs are inputs for FAIS.
Difficulty: Easy
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
77) Ad hoc reports are also called on-call reports.
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
78) HR relies primarily on CIM systems.
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
79) ERP is an earlier evolution of MRP.
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
80) PLM is a POM function.
Difficulty: Hard
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
81) ERP helps get rid of information silos caused by FAIS.
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
82) An FAIS helps get rid of information silos caused by ERP.
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
83) The major objectives of ERP systems are to tightly integrate the functional areas of the organization and to enable information to flow seamlessly across them.
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
84) Financial, HR, and operations management are the core ERP modules.
Difficulty: Medium
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
85) Organizations can use SaaS to acquire cloud-based ERP systems.
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
86) EAI systems are only useful if you don’t have ERP implemented.
Difficulty: Hard
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Evaluation
Standard 1 : AACSB || Technology
87) EAI systems help address issues caused by isolated information systems.
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
88) Three Square Market employees suffered physical effects from the microchip insertion.
Difficulty: Easy
Section Reference 1: IT’s About Business 10.1
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
89) There are many laws protecting employee privacy in the workplace and as a result, Three Square Market employees had no privacy concerns with regard to microchip implantation.
Difficulty: Easy
Section Reference 1: IT’s About Business 10.1
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
90) The production process must occur for any company to incorporate.
Difficulty: Hard
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Evaluation
Standard 1 : AACSB || Technology
91) Retailers are the prime example of companies involved in the production process.
Difficulty: Hard
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Evaluation
Standard 1 : AACSB || Technology
92) An ERP system can be interorganizational.
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
93)
TouchBistro helps restaurant managers with staff scheduling, payroll, online ordering, and reservations.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Comprehension
Standard 1 : AACSB || Technology
Question type: Text Entry
94) A(n) ___ is any business event that generates data worthy of being captured and stored in a database.
Difficulty: Easy
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
95) TPSs are critical to the success of any enterprise because they ___.
Difficulty: Hard
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
96) Organizations try to automate the TPS data entry as much as possible because of the large volume involved, a process called ___.
Difficulty: Medium
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
97) ___ is an approach that integrates various automated factory systems.
Difficulty: Easy
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
98) ___ are designed to correct a lack of communication among the FAIS.
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
99) ERP II systems are ___ ERP systems that provide web-enabled links among a company’s key business systems and its customers, suppliers, distributors, and other relevant parties.
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
100) A(n) ___ integrates existing systems by providing software that connects multiple applications.
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
101) An EAI system integrates existing systems by providing software, called ___, that connects multiple applications.
Difficulty: Easy
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
102) The ___ process originates when a company needs to acquire goods or services from external sources, and it concludes when the company receives and pays for them.
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
103) In the ___ process, the company sells goods to a customer.
Difficulty: Easy
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Question type: Essay
104) Why are TPSs so critical to the success of any enterprise? What must TPSs do to work properly and successfully? How do you think a company like Walmart uses a TPS?
Difficulty: Medium
Section Reference 1: 10.1
Learning Objective 1: Explain the purpose of transaction processing systems.
Bloomcode: Comprehension, Application
Standard 1 : AACSB || Communication
Standard 2 : AACSB || Analytic
Standard 3 : AACSB || Technology
Solution: They provide the inputs to other systems (they are the foundational system = support core operations)
Goals:
🞌Efficiently handle high volumes of data
🞌Efficiently handle large variations in volumes (peak times like Black Friday)
🞌Avoid errors and downtime
🞌Record results accurately and securely
🞌Maintain privacy and security
🞌Dependability, reliability, processing capacity
Bookstore:
🞌Bar code scanner to complete check-out process 🡪 manage inventory
105) What business area are you most interested in for a future career? Discuss the financial systems available in this functional area (from the textbook). Finally, go beyond what is in the textbook and look up some real-world applications that are currently available; discuss why you would or would not like to use one of these applications.
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Comprehension, Application
Standard 1 : AACSB || Communication
Standard 2 : AACSB || Analytic
Standard 3 : AACSB || Technology
Solution: Accounting and finance: financial planning and budgeting, managing financial transactions, investment management, control and auditing
Marketing: CRM
Production/OM: in-house logistics and materials management, inventory management, quality control, planning production and operations (MRP, MRP II, CRM), CIM, product life cycle management, SCM
HR: recruitment, HR development, HR planning and management
106) List and describe the six types of reports. Provide an example of how you could use each report as a manager.
Difficulty: Medium
Section Reference 1: 10.2
Learning Objective 1: Explain the types of support that information systems can provide for each functional area of the organization.
Bloomcode: Comprehension, Application
Standard 1 : AACSB || Communication
Standard 2 : AACSB || Technology
Standard 3 : AACSB || Reflective Thinking
Solution: Routine – produced at scheduled intervals; see monthly sales reports
Ad hoc (on-demand reports) – out-of-the-routine; you may ask for a sales report in the middle of the month if you have a scandal (any time you would need a special report)
Drill-down – display a greater level of detail; sales report every month for each region but should be able to click on it to see each individual sales person
Key indicator – summarize the performance of critical activities; get a report as a CEO with profit, sales, operations, etc.
Comparative – compare different business units; get a report to compare different regions
Exception – only information that falls outside thresholds; want to see if products don’t meet the quality standards at certain times or from certain regions
107) How do ERP systems build upon and/or improve TPSs and FAISs? Why do businesses want to implement ERP? Why is it so difficult to implement ERP successfully? List and briefly describe five real-world ERP failures.
Difficulty: Medium
Section Reference 1: 10.3
Learning Objective 1: Identify advantages and drawbacks to businesses implementing an enterprise resource planning system.
Bloomcode: Comprehension, Application
Standard 1 : AACSB || Communication
Standard 2 : AACSB || Technology
Standard 3 : AACSB || Reflective Thinking
Solution: Systems:
🞌 TPS = provide data for the core database of ERP; basically, an advanced TPS
🞌 FAIS = address information silos by integrating and allow seamless flow of information between them
Implement:
🞌 Organizational flexibility and agility
🞌 Decision support
🞌 Quality and efficiency
Difficulties:
🞌 Changing existing business processes (time-consuming, resistance, could lose competitive advantage)
🞌 Complex, expensive, and time consuming to implement
🞌 Failure to involve affected employees in the planning and development phases and in change management processes
🞌 Trying to accomplish too much too fast in the conversion process
🞌 Insufficient training in the new work tasks required by the ERP system
🞌 The failure to perform proper data conversion and testing for the new system
ERP failures:
🞌 http://blog.datixinc.com/blog/erp-failure-stories
🞌 http://www.cio.com/article/2429865/enterprise-resource-planning/enterprise-resource-planning-10-famous-erp-disasters-dustups-and-disappointments.html
🞌 https://www.linkedin.com/pulse/erp-failures-expensive-here-six-have-been-published-david-ricketts
🞌 http://www.zdnet.com/article/erp-train-wrecks-failures-and-lawsuits/
🞌 http://www.360cloudsolutions.com/top-six-erp-implementation-failures/
108) List and describe the three cross-departmental processes common to most companies. How could an organization use an ERP system to manage these processes? Would it be better for an organization to use a cloud-based ERP system (why or why not)?
Difficulty: Medium
Section Reference 1: 10.4
Learning Objective 1: Describe the three main business processes supported by ERP systems.
Bloomcode: Comprehension, Analysis
Standard 1 : AACSB || Communication
Standard 2 : AACSB || Analytic
Standard 3 : AACSB || Technology
Solution: Procurement = purchasing products or raw materials; so starts in warehouse (need to buy) and ends in accounting (send payment)
Fulfillment = fulfilling customer orders; so starts in sales department (customer request to buy) and ends in accounting (receive payment) – could sell-from-stock or configure-to-order
Production = creating products; so starts and ends in warehouse and also includes production department to make the product (could make-to-stock or make-to-order)
ERP = track every step in the process in a centralized location instead of having information silos in FAIS where orders have to be re-entered at every step of the process
Cloud-based:
Advantages:
🞌 Used from any location with Internet access
🞌 Avoid the initial hardware and software expenses
🞌 Scalable
Disadvantages:
🞌 Security
🞌 Loss of control of strategic IT resources
🞌 Loss of control over slow or non-working systems