Chapter 5 Listening Test Bank Docx

Chapter 5: Listening

Test Bank

Multiple Choice

1. ______ is a passive process, whereas ______ is an active process.

a. Listening; hearing

b. Hearing; listening

c. Interpreting; hearing

d. Listening; interpreting

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Hearing Versus Listening

Difficulty Level: Medium

2. One of the core differences between hearing and listening is that listening is ______.

a. active

b. reactive

c. passive

d. inactive

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Hearing Versus Listening

Difficulty Level: Easy

3. Sherea is working on homework during a lecture for her public speaking class because she believes she is good at multitasking. She finds after the class that she doesn’t recall much of anything about the lecture. Sherea’s situation demonstrates ______.

a. hearing someone means you are also listening

b. when you listen to someone speak, you have heard them as well

c. listening is metal process involving attention and making meaning

d. hearing is connected to evaluating

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Hearing Versus Listening

Difficulty Level: Hard

4. When a friend is telling you about a great new restaurant she visited, you are distracted by the sight of an attractive person crossing the street and do not attend to your friend’s message. This situation demonstrates ______.

a. It is possible to hear someone without listening them.

b. Interpretation is a part of listening.

c. Hearing is fundamentally active.

d. It is possible to listen to someone without hearing them.

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Hearing Versus Listening

Difficulty Level: Hard

5. Tron is reading for one of his classes at the library, but he finds it hard to focus. He keeps hearing noise from a group of students working at the table next to him. Even when they are quiet, Tron is interrupted by noises from the front desk and the hum of a nearby vending machine All of these distractions are examples of ______.

a. source distractions

b. situational distractions

c. medium distractions

d. bias distractions

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Situational Distractions

Difficulty Level: Hard

6. Which type of distraction comes from environmental disturbances that keep you from listening?

a. medium distractions

b. source distractions

c. bias distraction

d. situational distractions

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Situational Distractions

Difficulty Level: Medium

7. Ambient noise such as a thunderstorm, music from the computer, or a TV show in the background fall under the category of ______ distractions.

a. medium

b. source

c. bias

d. situational

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Situational Distractions

Difficulty Level: Medium

8. What does your textbook suggest as a strategy to reduce situational distractions?

a. Limit your exposure to potential distractions in an environment.

b. Ask the person you are talking with to speak up.

c. Actively try to avoid bias.

d. Learn to interpret messages better.

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Situational Distractions

Difficulty Level: Easy

9. While traveling in New Orleans, Braiden had some difficulty understanding the people she met, even when they spoke English. The accents Braiden heard could be considered a ______.

a. source distraction

b. bias distraction

c. medium distraction

d. situational distraction

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Source Distractions

Difficulty Level: Hard

10. Adam has to respond to a peer via a discussion board for his online class. He finds it very hard to respond to a friend, however, because she wrote her post with poor grammar and inconsistent line breaks. Adam is experiencing a ______ distraction.

a. situational

b. source

c. medium

d. bias

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Source Distractions

Difficulty Level: Hard

11. ______ distractions occur when the channel through which the message is delivered obstructs our ability to receive the message clearly.

a. Situational

b. Source

c. Medium

d. Bias

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Medium Distractions

Difficulty Level: Easy

12. Which type of listening distraction is often the most difficult to troubleshoot?

a. source

b. situational

c. bias

d. medium

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Medium Distractions

Difficulty Level: Medium

13. Sungye is having a video chat with her grandfather but finds it hard to focus on him because the picture and audio keep cutting out. Sungye is experiencing a ______ distraction.

a. situational

b. source

c. medium

d. bias

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Medium Distractions

Difficulty Level: Hard

14. Tija heard her dad talking about his day at work, but she couldn’t stop thinking about the poor grade she received on her anatomy test. She did not hear her dad when he asked her a question. The listening problem Melissa is most likely experiencing is ______.

a. bias distraction

b. medium distraction

c. failure to focus on the message

d. source distraction

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Failure to Focus on the Message

Difficulty Level: Hard

15. Rajesh is an expert on gene splicing, and he has been asked to give a talk to some undergraduate communication students. His talk is filled with complicated technical jargon that the audience won’t be familiar with. Rajesh is setting up the possibility that ______.

a. his audience will perceive him as biased

b. his audience will fail to focus on the message

c. his audience will judge him too soon

d. his audience will not perceive him as credible

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Failure to Focus on the Message

Difficulty Level: Hard

16. Any assumption we have made about a person, an issue, or a topic before we have heard all the facts is a(n) ______.

a. opinion

b. attitude

c. belief

d. bias

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Bias

Difficulty Level: Easy

17. Your professor is very enthusiastic about the topic and has a tendency of talking with her hands. The gestures are sometimes helpful, but often very distracting. This is an example of a ______ distraction.

a. situational

b. source

c. medium

d. bias

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Bias

Difficulty Level: Hard

18. Waiting until one has all the information before making any assumptions is a potential solution to ______.

a. failure to focus on the message

b. judging too soon

c. listening anxiety

d. situational distraction

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Judging Too Soon

Difficulty Level: Medium

19. Genevieve walked into the first day of her political science course and learned she and the professor disagreed on their choices of candidates for an upcoming election. She considers dropping the class. This example best fits which type of listening problem?

a. medium distraction

b. failure to focus on the message

c. situational distraction

d. judging too soon

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Judging Too Soon

Difficulty Level: Hard

20. When someone has listening anxiety, what might they fear?

a. being judged for not remembering information correctly

b. no one listening to them when they speak

c. being judged based on stereotypes

d. no one appreciating their opinions

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Listening Anxiety

Difficulty Level: Medium

21. What is the relationship between listening and social reality?

a. Your social reality influences your listening ability.

b. You cannot create or participate in social reality if nobody is listening.

c. Your social reality influences your hearing ability.

d. You cannot listen if no one is creating or participating in a social reality.

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Benefits of Being a Good Listener

Difficulty Level: Medium

22. Being a good listener to your spouse or your family will likely lead to increased ______.

a. relationship satisfaction

b. community activism

c. media awareness

d. job success

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Relationship Satisfaction

Difficulty Level: Medium

23. A listening tour is specifically useful to improve ______.

a. relationship satisfaction

b. community activism

c. media awareness

d. job success

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Community Activism

Difficulty Level: Medium

24. A person engaging in a(n) ______ travels to different communities specifically to listen to the concerns and ideas of the people who live there.

a. activist mission

b. speaking tour

c. listening tour

d. listening mission

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

Answer Location: Community Activism

REF: Cognitive Domain: Knowledge

Difficulty Level: Easy

25. In which circumstance is it beneficial to listen to as many people as possible in order to open the door to possible solutions?

a. beginning a new relationship

b. starting a new job

c. engaging in community activism

d. cultivating media awareness

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

Answer Location: Community Activism

REF: Cognitive Domain: Knowledge

26. ______ is the ability to selectively attend to and evaluate messages in the media.

a. Media mindfulness

b. Media literacy

c. Media awareness

d. Media listening

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Media Awareness

Difficulty Level: Easy

27. The ability to understand the different stimuli around us in order to process the meaning is considered ______ listening.

a. discriminative

b. empathic

c. combative

d. comprehensive

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Discriminative Listening

Difficulty Level: Easy

28. Sarah and Meg are new parents, and over time, they realize that their new baby’s cries are distinct based on whether he is in need of a diaper change, feeding, or if he simply wants attention. Sarah and Meg are developing ______ listening skills.

a. discriminative

b. critical

c. argumentative

d. appreciative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Discriminative Listening

Difficulty Level: Hard

29. Arkangelo is in an argumentation class, and he is being told he will need to learn how to evaluate a stance and develop an opinion based on evidence. Arkangelo would find that process easier if he developed his ______ listening skills.

a. discriminative

b. critical

c. argumentative

d. appreciative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Critical Listening

Difficulty Level: Hard

30. ______ listening can be demanding because it requires that we both listen to the message and analyze its content.

a. Combative

b. Critical

c. Empathetic

d. Argumentative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Critical Listening

Difficulty Level: Easy

31. Which type of listening is best when you need to form an opinion or make an important decision?

a. comprehensive listening

b. empathic listening

c. argumentative listening

d. critical listening

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Critical Listening

Difficulty Level: Medium

32. When sitting on a jury, evaluating the arguments of both the defendant and the plaintiff requires ______ listening skills.

a. critical

b. discriminative

c. empathic

d. argumentative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Critical Listening

Difficulty Level: Hard

33. When Rajit went to buy a new car, he took a small notebook and wrote down the facts that the salesperson told him as they looked at several different vehicles. Rajit engaged in ______ listening.

a. comprehensive

b. appreciative

c. empathetic

d. argumentative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Comprehensive Listening

Difficulty Level: Hard

34. In order to practice good ______ listening skills, it is beneficial to seek clarification and further information so one can better recall the information in the future.

a. empathic

b. comprehensive

c. critical

d. argumentative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Comprehensive Listening

Difficulty Level: Medium

35. ______ listening is especially useful in a class where you will need to listen to a lecture.

a. Argumentative

b. Discriminative

c. Comprehensive

d. Appreciative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Comprehensive Listening

Difficulty Level: Hard

36. Your friend Jane is having a difficult time with her relationship. After she tells you about her problems, you respond with a number of suggestions that respond specifically to the issues she isolated. She gets upset because she feels like you are judging her. From this example, you appear to have engaged in ______ listening when you should have used ______ listening.

a. comprehensive; empathic

b. empathic; critical

c. discriminative; comprehensive

d. discriminative; appreciative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Comprehensive Listening; Empathetic Listening

Difficulty Level: Hard

37. Listening for pleasure, such as listening to music, a podcast, or the radio is called ______ listening.

a. critical

b. comprehensive

c. appreciative

d. entertainment

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Appreciative Listening

Difficulty Level: Easy

38. When Michelle listens to a podcast she particularly likes, she is engaging in ______ listening.

a. discriminative

b. critical

c. comprehensive

d. appreciative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Appreciative Listening

Difficulty Level: Hard

39. Your good friend Mahmoud is having a very difficult time with his family, and he wants to vent to you. The expectation is that you aren’t engaged in judgment, but you are responding to Mahmoud’s needs. Mahmoud’s circumstance requires ______ listening.

a. discriminative

b. empathic

c. comprehensive

d. appreciative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Empathetic Listening

Difficulty Level: Hard

40. ______ listening requires that one put aside all distractions and focus on one’s conversational partner in an effort to be supportive, caring, and warm.

a. Comprehensive

b. Combative

c. Empathic

d. Appreciative

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Empathetic Listening

Difficulty Level: Medium

41. Which acronym is used to describe the listening process?

a. TURNER

b. HARIER

c. CURIER

d. HURIER

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Becoming a Better Listener

Difficulty Level: Easy

42. The acronym for the six- step listening process, stands for ______.

a. hearing, understanding, responding, investigating, evaluating, and remembering

b. hearing, understanding, remembering, interpreting, evaluating, and responding

c. hearing, understanding, responding, interpreting, evaluating, and remembering

d. hearing, understanding, remembering, investigating, examining, and responding

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Becoming a Better Listener

Difficulty Level: Medium

43. If you are having trouble hearing, ______ might be an effective strategy.

a. judging the speaker’s bias

b. working to multitask

c. listening to many messages at once

d. reducing distractions around you

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Hearing

Difficulty Level: Medium

44. Which step of the listening process is concerned with which auditory stimuli enter the ears?

a. remembering

b. interpreting

c. understanding

d. hearing

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Hearing

Difficulty Level: Medium

45. Part of the listening process involves attaching meaning to the words we hear, often unconsciously. This part of the process is called ______.

a. hearing

b. responding

c. interpreting

d. understanding

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Understanding

Difficulty Level: Medium

46. ______ is the ability to remain in the present moment and fully be aware of the speaker, the environment, and the message

a. Memory

b. Mindfulness

c. Listening

d. Hearing

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Understanding

Difficulty Level: Easy

47. You are able to hear your professor’s lecture and believe you have the material down; however, later that day, you can’t recall the topic of the lecture. In what step of the listening process are you having difficulty?

a. understanding

b. interpreting

c. remembering

d. responding

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Remembering

Difficulty Level: Easy

48. Which of the following is detrimental to the remembering process?

a. recording words that are heard verbatim

b. summarizing words that are heard

c. creating a mental outline of the message

d. using memory aids

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Remembering

Difficulty Level: Medium

49. Why does the text suggest avoiding writing verbatim notes?

a. They will decrease your ability to hear a message.

b. They will decrease your ability to remember a message.

c. They will distract you from the message.

d. They will distract others around you from the message.

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Remembering

Difficulty Level: Medium

50. When you ask a friend how she is, she responds by saying, “I’m fine,” but you can tell by her expression and her tone that she is not fine. This part of the listening process is called ______.

a. interpreting

b. responding

c. hearing

d. understanding

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Interpreting

Difficulty Level: Hard

51. Being holistic is a helpful step to improve the ______ step of listening.

a. understanding

b. interpreting

c. remembering

d. responding

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Interpreting

Difficulty Level: Medium

52. When interpreting a message, you should avoid ______.

a. asking questions

b. being holistic

c. being generous

d. quoting the message verbatim

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Interpreting

Difficulty Level: Medium

53. Weighing the credibility and accuracy of the message to make an assessment about the information requires ______.

a. understanding

b. evaluating

c. remembering

d. interpreting

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Evaluating

Difficulty Level: Easy

54. Getting closer to a speaker will help with the ______ step of listening.

a. hearing

b. interpreting

c. understanding

d. responding

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Evaluating

Difficulty Level: Medium

55. In what step of listening is it important to be generous?

a. hearing

b. interpreting

c. evaluating

d. responding

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Evaluating

Difficulty Level: Medium

56. During which step of the listening process might others judge your listening skills?

a. hearing

b. interpreting

c. understanding

d. responding

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Responding

Difficulty Level: Medium

57. Being nonverbally attentive is integral in being skilled at ______.

a. understanding

b. evaluating

c. responding

d. interpreting

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Responding

Difficulty Level: Medium

58. Being nonverbally attentive, such as using eye contact and leaning in at appropriate times, is important for the ______ step of listening.

a. understanding

b. interpreting

c. evaluating

d. responding

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Responding

Difficulty Level: Medium

59. Which of the following has been found about multitasking when convergence occurs with listening?

a. It increases learning and focusing.

b. It is detrimental to learning and focusing.

c. It hinders participation.

d. It increases participation.

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Listening and Convergence

Difficulty Level: Medium

60. You should avoid bias when ______ a message.

a. interpreting

b. understanding

c. evaluating

d. repeating

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Becoming a Better Listener

Difficulty Level: Medium

True/False

1. The active process of receiving and understanding messages through words or by reading text is called hearing.

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Hearing Versus Listening

Difficulty Level: Medium

2. There is not a meaningful difference between hearing and listening.

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Hearing Versus Listening

Difficulty Level: Medium

3. Listening is a biological process that involves use of the ears and the brain to process sound waves.

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Hearing Versus Listening

Difficulty Level: Medium

4. Listening skills are also important when reading a text.

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Hearing Versus Listening

Difficulty Level: Medium

5. Source distractions occur when the person we are listening to exhibits a behavior that makes it difficult for us to listen.

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Source Distractions

Difficulty Level: Easy

6. Effective listening requires us to put our biases aside and regard the other as having a valid point of view that merits our attention.

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Bias

Difficulty Level: Medium

7. Interpretation is an assumption or attitude about a person, an issue, or a topic made before we have heard all of the facts.

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Interpretation

Difficulty Level: Easy

8. Media literacy is the ability to selectively attend to and evaluate messages in the media.

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Media Awareness

Difficulty Level: Easy

9. Modern day employers place a high value on good listening skills.

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Job Success

Difficulty Level: Easy

10. A listening goal is important to have when trying to accomplish effective listening in a particular context or situation.

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Types of Listening

Difficulty Level: Medium

11. Comprehensive listening is more demanding than critical listening because comprehensive requires both listening to the message and analyzing its content.

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Comprehensive Listening

Difficulty Level: Medium

12. Critical listening requires offering empathy and support to another person.

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Critical Listening

Difficulty Level: Medium

13. The key to appreciative listening is putting aside biases against what is being shared.

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Appreciative Listening

Difficulty Level: Easy

14. Appreciative listening does not necessarily involve a communication exchange with another person.

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Appreciative Listening

Difficulty Level: Medium

15. HIRIER is the acronym for the six-step process of hearing.

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Becoming a Better Listener

Difficulty Level: Medium

16. Hearing and interpreting a message is enough for meaningful communication to occur.

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Becoming a Better Listener

Difficulty Level: Medium

17. Multitasking is good for improving listening skills.

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Comprehension

Answer Location: Hearing

Difficulty Level: Medium

18. Appreciative listening ensures the highest level of retention.

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Becoming a Better Listener

Difficulty Level: Easy

19. Assessing the credibility of the message is known as responding in the HURIER model.

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Evaluating

Difficulty Level: Easy

20. In the HURIER model, remembering is the often unconscious process of attaching meaning to words.

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Knowledge

Answer Location: Understanding

Difficulty Level: Easy

Short Answer

1. Explain the difference between hearing and listening.

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Hearing Versus Listening

Difficulty Level: Medium

2. Give an example of when hearing is achieved but listening is not.

Learning Objective: 5-1. Explain the differences between hearing and listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Hearing Versus Listening

Difficulty Level: Hard

3. What is an example of a medium distraction?

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Medium Distractions

Difficulty Level: Hard

4. What are two examples of why one might fail to focus on the message?

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Listening Problems

Difficulty Level: Hard

5. How might failure to focus on a message occur between a patient and a doctor?

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Failure to Focus on the Message

Difficulty Level: Hard

6. How is listening important in the definition of communication (the collaborative process of using messages to create and participate in social reality)?

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Benefits of Being a Good Listener

Difficulty Level: Medium

7. Why is it important to know your listening goals?

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Types of Listening

Difficulty Level: Medium

8. Give an example of discriminative listening.

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Discriminative Listening

Difficulty Level: Hard

9. What qualities are exhibited by an empathic listener?

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Empathetic Listening

Difficulty Level: Medium

10. What type of listening must we be good at before we can engage in other types of listening?

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Discriminative Listening

Difficulty Level: Medium

Essay

1. Describe the difference between a source distraction and a medium distraction, and provide an example of both.

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Source Distractions; Medium Distractions

Difficulty Level: Hard

2. What is the definition of bias, and why is it a listening problem?

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Bias

Difficulty Level: Medium

3. What is listening anxiety, and what causes it to happen?

Learning Objective: 5-2. Identify common problems associated with listening.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Listening Anxiety

Difficulty Level: Medium

4. How is listening important to community activism?

Learning Objective: 5-3. Discuss why listening is an important skill to acquire.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Community Activism

Difficulty Level: Medium

5. Maria goes to lunch with Jeremy to discuss how she is feeling about a situation at work. At the restaurant, Jeremy is distracted because his favorite local band is playing, Maria gets upset when she feels Jeremy’s attention wane. Why is Maria upset? Use the terms in the chapter to support your response.

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Empathetic Listening; Appreciative Listening; Situational Distractions

Difficulty Level: Hard

6. Explain the difference between critical listening and comprehensive listening. Give an example of each.

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Critical Listening; Comprehensive Listening

Difficulty Level: Hard

7. Cecile is in a debate club in college. She listens to a debate about whether or not to eat organic produce and then makes a decision on whose side to agree with. Her teammate, Rob, loses the debate and shares his frustrations with Cecile, who responds by offering her support and encouragement. Her debate coach then ends the meeting by describing the topic and rules for the next debate, at which point Cecile takes notes to use in her preparation. Which different types of listening did Cecile demonstrate in this example, and at which points in the debate club session did she demonstrate them?

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Critical Listening; Empathetic Listening; Comprehensive Listening

Difficulty Level: Hard

8. Explain the difference between appreciative and empathic listening and provide an example of each.

Learning Objective: 5-4. Compare and contrast different types of listening and what they are used for in a variety of contexts.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Application

Answer Location: Appreciative Listening; Empathetic Listening

Difficulty Level: Hard

9. What are three strategies to best hear a message?

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Hearing

Difficulty Level: Medium

10. How has listening become more difficult in the Communication Age? How can we troubleshoot this difficulty?

Learning Objective: 5-5. List the steps to become a better listener.

TOP: NCA Core Competency: 4. Practicing Effective Listening

REF: Cognitive Domain: Analysis

Answer Location: Listening and Convergence

Difficulty Level: Medium