Ch15 Conflict Management And Negotiation Full Test Bank

Chapter 15: Conflict Management and Negotiation Skills

True/False

1. Conflict is inevitable and unavoidable.

<Complexity: Easy>

<Subject: Overview, Chapter 15>

1. Because all conflict leads to ineffectiveness, managers must create an organizational culture of cooperation.

<Complexity: Moderate>

<Subject: Overview, Chapter 15>

Multiple Choice

1. Conflict occurs when two or more desired or expected outcomes are incompatible. This is an example of what type of conflict?

[1] Goal

[2] Cognitive

[3] Affective

[4] Procedural

<Complexity: Easy>

<Subject: Types of Conflict, Chapter 15>

1. The following is an example of what type of intrapersonal conflict: When an individual must choose an alternative that is expected to have both positive and negative outcomes.

[1] Avoidance/avoidance

[2] Approach/approach

[3] Approach/avoidance

<Complexity: Easy>

<Subject: Levels of Conflict, Chapter 15>

1. What type of intergroup conflict may occur when supervisors attempt to control subordinates?

[1] Vertical conflict

[2] Horizontal conflict

[3] Line-staff conflict

[4] Diversity-based conflict

<Complexity: Easy>

<Subject: Levels of Conflict, Chapter 15>

1. What type of conflict occurs when the expectations associated with a work role are incompatible with the individual’s needs, values, or ethics?

[1] Person-role conflict

[2] Intrarole conflict

[3] Interrole conflict

[4] Interpersonal conflict

<Complexity: Easy>

<Subject: Levels of Conflict, Chapter 15>

1. What type of conflict involves two or more individuals who believe that their attitudes, behaviors, or preferred goals are in opposition?

[1] Intrapersonal conflict

[2] Interpersonal conflict

[3] Intragroup conflict

[4] Intergroup conflict

[5] Interorganizational conflict

<Complexity: Easy>

<Subject: Levels of Conflict, Chapter 15>

1. What type of negotiation is a cooperative, interest-based, agreement-oriented approach to dealing with conflict that is viewed as a “win/win” or mutual gain dispute?

[1] Integrative

[2] Interactive

[3] Distributive

<Complexity: Easy>

<Subject: Conflict Management, Chapter 15>

1. What type of negotiation is less focused on directly helping parties reach binding agreements (excluding arbitration) and is more devoted to improving the process of communication, increasing perspectives and understanding, enabling the parties to reframe their substantive goals and priorities, and engaging in more creative problem solving?

[1] Integrative

[2] Interactive

[3] Distributive

<Complexity: Easy>

<Subject: Conflict Management, Chapter 15>

1. Of the five conflict-handling modes, which one involves unassertive and uncooperative behaviors?

[1] Avoidance

[2] Accommodation

[3] Competition

[4] Compromise

[5] Collaboration

<Complexity: Easy>

<Subject: Conflict Management, Chapter 15>