Ch12 Complete Test Bank Social Media And Communication

CHAPTER 12

SOCIAL MEDIA AND COMMUNICATION TECHNOLOGIES

1. __________ are today’s platform-of-choice for sending and receiving e-mail messages.

1. Laptop computers
2. Smartphones *
3. Tablets
4. Desktop computers
5. Library computers

Bloom’s: Remembering

A-head: A Connected World

2. Which is a common worry about the growing use of technology?

1. Students are too dependent on search engines. *
2. Kids are turning away from radio and gravitating toward TV.
3. More people will devote time to developing competitive search engines.
4. The Internet is replacing newspapers.
5. Kids’ eyesight will suffer from reading news on small screens.

Bloom’s: Remembering

A-head: The Dark Side of New Communication Technologies

3. The digital world deprives people of mental downtime, important for ______.

1. going over past experiences
2. creating long-term memories *
3. interpreting dreams
4. remembering names and dates
5. enjoying entertainment

Bloom’s: Understanding

A-head: The Dark Side of New Communication Technologies

4. You are a student ambassador for your school and at an open house for prospective students a worried mom comes to you asking questions about health issues that you know little about. However, you are able to point her to a representative of campus health services who will have the answer. Because you know whom to call, you are able to get all her questions answered for her. This is an example of the operation of _______.

1. transactive memory *
2. fear of missing out (FOMO)
3. neural plasticity
4. anhedonia
5. Facebook depression

Bloom’s: Analyzing

A-head: The Dark Side of New Communication Technologies

5. You are a student ambassador for your school and at an open house for prospective students a mom comes to you, worried about her son. He seems to be spending too much time on the Internet; maybe he’s even a bit depressed. All she knows, she tells you, is that he continuously quickly switches from website to website, desperately looking for emotional stimulation. This is something you do know about, so you tell her that this might signal _________, an inability to experience emotions.

1. transactive memory
2. fear of missing out (FOMO)
3. neural plasticity
4. anhedonia *
5. Facebook depression

Bloom’s: Analyzing

A-head: The Dark Side of New Communication Technologies

6. In addition to the need to belong, a second underlining reason that people tend to use social media sites like Facebook is ____________.

1. the need for self-presentation *
2. fear of missing out (FOMO)
3. Facebook depression
4. anhedonia
5. Facebook addiction

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

7. _______________ is information the communicating parties share in common and know they share.

1. Direct knowledge
2. Transactive memory
3. Neural plasticity
4. Reciprocal memory
5. Mutual knowledge *

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

8. Mutual knowledge in interactions relies on direct knowledge, category membership, and ____________.

1. the need for self-presentation
2. neural plasticity
3. interactional dynamics *
4. assimilation
5. feedback

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

9. Among the following technologies, which source of computer-mediated communication is the richest?

1. A webcam chat *
2. Text messaging
3. A Tweet
4. A long e-mail
5. A Facebook profile picture

Bloom’s: Understanding

A-head: How Computer-Mediated Communication Affects Identity and Relationships

10. You are a popular person on campus. You have strong connections with your family, coworkers, and friends. You are extroverted and have pretty solid self-esteem. According to the Rich-Get-Richer hypothesis, you use social media primarily for __________.

1. fear of missing out (FOMO)
2. transactive memory
3. social compensation
4. social enhancement *
5. avoiding Facebook depression

Bloom’s: Analyzing

A-head: How Computer-Mediated Communication Affects Identity and Relationships

11. You are kind of shy, not so sociable both online and off; you’re kind of introverted and don’t have the best self-esteem. According to the Poor-Get-Richer hypothesis, you use social media primarily for __________.

1. fear of missing out (FOMO)
2. transactive memory
3. social compensation *
4. social enhancement
5. avoiding Facebook depression

Bloom’s: Analyzing

A-head: How Computer-Mediated Communication Affects Identity and Relationships

12. The very same technology, social media, that lets far-flung friends remain involved in one another’s lives also has the potential to open them up to harassment and stalking. This is an example of ____________.

1. fear of missing out (FOMO)
2. technology’s double edge *
3. social compensation
4. social enhancement
5. Facebook depression

Bloom’s: Understanding

A-head: The Promise and Peril of New Communication Technologies

13. The fact that for years people studying computer-mediated communication considered ___________ the gold-standard of interpersonal communication means they quite often ignored technology’s potential.

1. face-to-face communication *
2. Facebook and other social media
3. intercultural communication
4. small-group communication
5. organizational communication

Bloom’s: Understanding

A-head: The Promise and Peril of New Communication Technologies

14. A particularly beneficial effect of the Internet is its ability to let people solicit donations from a large number of others for an important cause or project, a process known as __________.

1. tin-potting
2. web-begging
3. crowdfunding *
4. digital soliciting
5. online giving

Bloom’s: Remembering

A-head: The Promise and Peril of New Communication Technologies

15. One potentially negative effect of our over-reliance on our smartphones is that their mere presence, even if we’re not using them, reduces our available cognitive capacity, a phenomenon researchers call ____________.

1. anhedonia
2. the brain drain hypothesis *
3. neural plasticity
4. fear of missing out (FOMO)
5. transactive memory

Bloom’s: Remembering

A-head: The Dark Side of New Communication Technologies

16. Negative reactions always follow technological change, especially change in how people communicate, because ______________.

1. older people are always afraid of the unknown
2. every change in the way communication happens threatens somebody’s meaning-making power *
3. people in those older cultures believed that the world was delivered to them from a spiritual being and change was an affront to God.
4. people believed in “better the devil you know than the angel you don’t”
5. at the time, the Word was the property of Church and Crown

Bloom’s: Understanding

A-head: The Promise and Peril of New Communication Technologies

17. __________ are people who’ve never lived in a world without the Internet, world wide web, and the other technologies they make possible.

1. Facebookers
2. Digital divas
3. Digital natives *
4. Netizens
5. Internet newbies

Bloom’s: Remembering

A-head: A Connected World

18. There is evidence that the simple lack of easy access to a smartphone can create a negative feeling in users that can be relieved only through reconnection with their beloved device, a phenomenon researchers call __________.

1. anhedonia
2. nomophobia *
3. the brain drain hypothesis
4. transactive memory
5. fear of missing out (FOMO)

Bloom’s: Remembering

A-head: The Dark Side of New Communication Technologies

19. The very first social networking site, ____________, went online in 1995.

1. Friendster
2. Facebook
3. MySpace
4. Classmates.com *
5. WhatsApp

Bloom’s: Remembering

A-head: A Connected World

20. ___________ are tracking software involuntarily loaded onto users’ computers] to track online user activities after they have left a social networking site.

1. Apps
2. Cookies *
3. Stealth bots
4. Worms
5. Viruses

Bloom’s: Remembering

A-head: A Connected World

21. That’s the seventh time today you’ve answered your smartphone, sensing for sure you had a call, only to find no one there. You are a likely sufferer of __________.

1. Facebook envy
2. Facebook depression
3. phantom-vibration syndrome *
4. fear of missing out (FOMO)
5. Internet addiction

Bloom’s: Understanding

A-head: The Dark Side of New Communication Technologies

22. Internet addiction is characterized by spending, at a minimum, ______ hours per week, with individual sessions that last up to 20 hours.

1. 20 to 40
2. 40 to 80 *
3. 80 to 100
4. 100 to 125
5. over 125

Bloom’s: Remembering

A-head: The Dark Side of New Communication Technologies

23. One piece of evidence suggesting that Internet addiction is a real, physiological addiction is that addicted users ____________.

1. tend to suffer from obesity
2. are usually desperate for human touch
3. have disrupted connections in nerve fibers linking brain areas involved in emotions, decision making, and self-control *
4. often suffer from migraine headaches
5. can and do get the shakes and other physical withdrawal symptoms when denied their technology

Bloom’s: Understanding

A-head: The Dark Side of New Communication Technologies

24. Many young social network site users complain that they become exhausted by always having to put themselves “out there” and are unable to look away from those sites because of ____________.

1. transactive memory
2. fear of missing out (FOMO) *
3. neural plasticity
4. anhedonia
5. Facebook depression

Bloom’s: Understanding

A-head: The Dark Side of New Communication Technologies

25. Social science has demonstrated that the ________ of our digital communication technologies is conditioning us to be impatient and easily distracted in the offline world.

1. speed *
2. ubiquity
3. double edge
4. pleasure
5. cost

Bloom’s: Remembering

A-head: The Dark Side of New Communication Technologies

26. The dual-factor model of Facebook use argues that social network site use is primarily motivated by two basic social needs. One, _________, refers to the intrinsic drive to affiliate with others and gain social acceptance.

1. fear of missing out (FOMO)
2. Facebook envy
3. need for self-presentation
4. the need to belong *
5. Facebook depression

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

27. The dual-factor model of Facebook use argues that social network site use is primarily motivated by two basic social needs. One, _________, refers to the continuous process of impression management.

1. fear of missing out (FOMO)
2. Facebook envy
3. the need for self-presentation *
4. the need to belong
5. Facebook depression

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

28. Your prof just doesn’t like you, or so you think. Well, if he’s going to give you a C on your mid-term, you’ll just sign on to the Rate My Professor website and anonymously give him a D as a teacher and trash him as a man as well. In doing so, you are taking advantage of the Internet’s encouragement of ____________.

1. deindividuation *
2. stalking
3. telling truth to power
4. balancing the scales of power
5. rudeness

Bloom’s: Analyzing

A-head: How Computer-Mediated Communication Affects Identity and Relationships

29. The ____________ hypothesis speaks to the tendency for creators of social network site profiles to display very flattering characteristics of themselves that do not reflect their actual personalities.

1. extended real-life
2. transactive memory
3. hoped-for identity
4. Facebook envy
5. idealized virtual identity *

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

30. The ____________ hypothesis speaks to the tendency for creators of social network site profiles to create profiles that communicate their real personality.

1. extended real-life *
2. transactive memory
3. hoped-for identity
4. Facebook envy
5. idealized virtual identity

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

31. Some SNS pioneers have recently admitted that they intentionally designed their platforms to be addictive, counting on the process of posting content and receiving likes and comments to produce in users a hit of ____________, a chemical messenger that helps control the brain's reward and pleasure centers.

1. lavatine
2. dopamine *
3. transactive memory
4. anhedonia
5. steroids

Bloom’s: Remembering

A-head: The Dark Side of New Communication Technologies

1. You’re in class, trying to understand a pretty tough lecture. Still, all you can think about is who’s trying to reach you. It’s been 20 minutes, and who knows how many texts, IMs, and Instagram posts you’ve missed. You know you can take out your phone, but its unavailability is making you literally physically uncomfortable. You have a bad case of ____________.

a) anhedonia

b) fear of missing out (FOMO)

c) nomophobia *

d) restless leg syndrome

e) transactive forgetting

Bloom’s: Analyzing

A-head: The Dark Side of New Communication Technologies

33. Much early scholarly thinking about the new digital technologies revolved around the assumption that face-to-face communication was superior to computer-mediated communication. This belief was based in part on the fact that face-to-face communication is___________, whereas computer-mediated communication is__________.

1. warm and fuzzy/cold and mechanical
2. immediate and direct/mediated or filtered *
3. human-based/machine-based
4. face-to-face/ computer-mediated
5. context bound/not context bound

Bloom’s: Understanding

A-head: How Computer-Mediated Communication Affects Identity and Relationships

34. One chronemic cue that exists in computer-mediated communication is __________.

1. response expectation *
2. ALL CAPS RESPONSES
3. emoticons
4. the use of video
5. emoji

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

35. When chronemic rhythms in e-mail communication are violated, for example when senders anticipate a response to a message they sent but it doesn’t arrive in what they think is a timely fashion, __________ is likely to occur.

1. fear of missing out (FOMO)
2. breakdown perception *
3. transactive memory
4. synchronous communication
5. chronological violation

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

36. Much early scholarly thinking about the new digital technologies revolved around the assumption that face-to-face communication was superior to computer-mediated communication. This belief was based in part on the fact that face-to-face communication is___________, that is, people interact immediately, in real time, and can simultaneously send and receive messages.

1. synchronous *
2. asynchronous
3. non-verbal
4. haptic
5. expected

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

37. Media richness theory views different media’s contribution to meaning making falling along a continuum of lean to rich, employing criteria such as _________, the use of multiple cues and natural language, and the medium’s personal focus.

1. the speed of delivery
2. how much it costs to send and receive messages
3. the presence of instant feedback *
4. how widespread its message can go
5. how much emotion can be displayed

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

38. Those who hold to the belief that face-to-face communication is superior to computer-mediated communication sometimes base that view on the fact that face-to-face communication offers much contextual information, for example nonverbal codes, that make meaning making easier and more accurate. This is _________ theory, the idea that computer-mediated communication is inferior because it lacks this enriching information.

1. social information processing
2. cues-filtered-out *
3. transactive memory
4. neural plasticity
5. McLuhan’s Quandary

Bloom’s: Understanding

A-head: How Computer-Mediated Communication Affects Identity and Relationships

39. One fear surrounding digital communication technologies like social networking sites is that while we are technologically connected we are interpersonally disconnected. It’s as if people can’t get enough of each other if and only if they can have each other at a technological distance and in amounts they can control. Psychologist Sherry Turkle called this ___________.

1. fear of missing out (FOMO)
2. Facebook envy
3. Facebook depression
4. the Goldilocks effect *
5. the McLuhan Quandary

Bloom’s: Understanding

A-head: How Computer-Mediated Communication Affects Identity and Relationships

40. Communication technology may be neutral—neither good nor bad—but it is_________. That is, it matters; it changes the way we communicate.

1. also liberating
2. not benign *
3. subtly political
4. addicting
5. depressing

Bloom’s: Understanding

A-head: The Promise and Peril of New Communication Technologies

41. How social networking and other Internet web sites use our personal data (for example, to whom do they sell it; do they provide it to government authorities without our knowledge?) is an ethical matter because it deals with _____, a basic human right.

1. privacy *
2. profit
3. control
4. secrecy
5. face

Bloom’s: Understanding

A-head: A Connected World

42. To accommodate employees’ natural and necessary need to interact on the job, many companies have set up exclusive social networking networks, ___________, accessible only to the organization and its internal users.

1. inward-facing Facebook
2. LinkedIn
3. local area networks (LANs)
4. enterprise social network programs *
5. wide area networks (WANs)

Bloom’s: Remembering

A-head: A Connected World

43. Among the professional benefits to choosing e-mail over social networking when in the workplace is __________________.

1. social network sites provide a level of privacy and professionalism not present on e-mail.
2. social networking raises fewer privacy issues
3. e-mail operates across all platforms and applications *
4. e-mail does not provide a professional online space for business one-to-ones
5. there are fewer likely legal issues involved when using social networking

Bloom’s: Remembering

A-head: A Connected World

44. Everybody you see on Facebook is having a better time than you. They’re partying, traveling, hugging and kissing. Why can’t it be like that for you, you wonder, clearly suffering from a case of __________.

1. Facebook envy *
2. fear of missing out (FOMO)
3. social compensation
4. social enhancement
5. Facebook depression

Bloom’s: Analyzing

A-head: How Computer-Mediated Communication Affects Identity and Relationships

45. Everybody you see on Facebook is doing so much and you want to know every detail of everyone’s activities. Maybe you should step away from the screen and do your own thing, but you just gotta know what’s happening. You’re clearly suffering from a case of __________.

1. Facebook envy
2. fear of missing out (FOMO) *
3. social compensation
4. social enhancement
5. Facebook depression

Bloom’s: Analyzing

A-head: The Dark Side of New Communication Technologies

46. Because of SNS and other digital media, anyone can now report the news—true or false, accurate or inaccurate—because those medias have eliminated once-necessary gatekeepers, such as editors, between content producers and audiences. This is the process of ______________.

1. deindividuation
2. discombobulation
3. disintermediation *
4. technological disruption
5. functional displacement

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

47. __________ are program or software connecting mobile devices directly to specific websites.

1. Social networking sites
2. Cookies
3. Protocols
4. Apps *
5. Worms

Bloom’s: Remembering

A-head: A Connected World

48. If Facebook was a country, its more than 2 billion users would make it the ___________.

1. largest nation in the world *
2. richest economy in the world
3. third largest country in the world after China and India
4. Internet’s heaviest user of bandwidth
5. largest continent in the world

Bloom’s: Remembering

A-head: A Connected World

49. Because of digital technology, the world is enriched by content that never otherwise would have been available. There are more books, music, video, and movies than at any time in history now that people are free to produce and distribute expression without having to depend on an industrial media system that meticulously vets content, primarily for its profit potential. This freedom to connect directly with audiences is _____________.

1. deindividuation
2. social networking
3. disintermediation*
4. digital disruption
5. functional displacement

Bloom’s: Understanding

A-head: How Computer-Mediated Communication Affects Identity and Relationships

50. Because social network sites foster a sense of belonging, their use can increase self-esteem and therefore feelings of acceptability. This is important because self-esteem, serves as a___________, a monitor of acceptability by others.

1. social thermometer
2. sociometer *
3. deindividuator
4. virtual identity
5. presenter

Bloom’s: Remembering

A-head: How Computer-Mediated Communication Affects Identity and Relationships

SHORT ANSWER

51. Depression and internet addiction are closely related. Discuss the two phenomena and explain their relationship.

Main theme: Internet addiction is real, and because depression is often tied to addiction, it too has drawn the attention of parents and medical and psychological professionals.

Answer must have: Accurate discussion of both (40 to 80 hours per week, individual sessions up to 20 hours, disrupted sleep patterns; inability to experience emotions, relative lack of strong face-to-face relationships) and mention that depressed students are the most intense Web users with additional mention of some of the characteristics.

Answer may have: Discussion of correlational versus causal relationship.

A-head: The Dark Side of New Communication Technologies

52. What is a digital native? What are some likely benefits of being one? What are some possible drawbacks?

Main theme: Digital natives (people born during or after the 1980s) have never known a world without the Internet. As a result, their experience differs from that of other people.

Answer must have: Correct definition of digital native. From there answers will vary, but should include some or all of these issues: challenging elites, thinking differently, brain may be wired differently, Web as natural language, new and different types of relationships.

Answer may have: Mention of neural plasticity, transactive memory, loneliness, and self-esteem.

A-heads: A Connected World, The Dark Side of New Communication Technologies, & How Computer-Mediated Communication Affects Identity and Relationships

53. Of course having your laptop with you in class helps you take notes and learn better. Oops, maybe not. Detain the arguments against using a laptop in a college lecture classroom.

Main theme: Laptops let students download course materials, search unfamiliar terms and concepts, and write nice, orderly, searchable class notes. But the evidence suggests these may be of small benefit if getting good grades is the goal, as research demonstrates that college students who take notes on laptops perform significantly worse on subsequent tests.

Answer must have: Mention of shallower cognitive processing, verbatim note taking rather than beneficial reframing of material and concepts, and laptops’ detrimental impact on nearby students.

Answer may have: Mention of technology’s double edge.

A-head: The Dark Side of the New Communication Technologies

54. What are the main differences between face-to-face communication and computer-mediated communication? Do these differences make one form of interaction better than the other? Defend your answer.

Main theme: Talk of computer-mediated communication sometimes revolves around the assumption that face-to-face communication is superior, the “gold standard.” This belief stems from two differences between these forms of interaction.

Answer must have: Recognition of two major differences—face-to-face is immediate and direct, whereas computer-mediated communication is mediated, or filtered and face-to-face is synchronous while computer-mediated communication asynchronous. From there answers will vary, but must suggest that the differences aren’t as great as once assumed.

Answer may have: Mention of cues-filtered-out theory, media richness theory, and social information processing theory.

A-head: How Computer-Mediated Communication Affects Identity and Relationships

55. What are the idealized virtual identity hypothesis and the extended real-life hypothesis? How are they related? What do they say about how people use social networking?

Main theme: Social network site users employ screen names, profiles, and messages to foster others’ impression formation about them and they often select what information they want to include in a profile to highlight their most positive qualities. These two theories explain how and why.

Answer must have: Correct identification of the two theories. Idealized virtual identity hypothesis is the tendency for users to display idealized characteristics that do not reflect their actual personalities. The extended real-life hypothesis predicts that users to communicate their real personality. Must show recognition that the latter hypothesis seems to be closer to the truth.

Answer may have: Commentary on what constrains users’ desire to inflate themselves and mention of symbolic interaction.

A-head: How Computer-Mediated Communication Affects Identity and Relationships

ESSAY

56. Because it fosters anonymity, on the Internet “nobody knows you’re a dog.” What does this mean and does it make any sense as social networking grows in popularity and people’s online identity becomes more open to the public? Explain the positive and negative effects of having an online identity, and illustrate the ways that it can affect a people’s real-life experiences.

Main theme: Social networking users declare their identity. They announce their sex, age, location, romantic status, occupation and social attachments. They add to and update that information with regularity. As a result, on the Internet everybody knows you're a dog because you told them you’re a dog.

Answer must have: Answers will vary but should show some recognition of the everyone-knows-you’re-a-dog metaphor and how its meaning has changed. Remainder of answer should make sense given the changes in online anonymity and identity.

Answer may have: Raising of the question, “If you’re going to tell them you’re a dog, why not tell them that you’re a particularly smart and talented dog?” Mention of virtual identity hypothesis and the extended real-life hypothesis

A-head: How Computer-Mediated Communication Affects Identity and Relationships

57. Although every new communication technology generates fear of negative personal, cultural, and social change, you have grown up in the age of the Internet and have seen its good and bad sides. Using the double-edged sword metaphor, discuss the Net’s potential benefits and its potential drawbacks to interpersonal relationship development and maintenance.

Main theme: Relational development and maintenance in the era of the Internet is not better or worse than before, only different.

Answer must have: Answers will vary, but must show recognition that relationships and identity formation must, of necessity, be affected by technology’s presence.

Answer may have: Mention of any of the relational and identity-formation theories from this or earlier chapters.

A-head: How Computer-Mediated Communication Affects Identity and Relationships

58. The Internet, and especially social network sites, have raised concerns about fostering loneliness, at worse, or at least reinforcing it. Are these fears well-founded? If so, how and why? If not, why not?

Main theme: The fear is well-founded unless we remember technology’s double edge; social networking is merely a tool, and its contributions to loneliness, increasing or decreasing it, depends on how we use it.

Answer must have: Answers will vary, but there should be recognition of social networking’s contribution to loneliness depends on how it’s used and there is a difference of opinion on whether we are suffering more social isolation because of the Internet.

Answer may have: Mention of John Cacioppo’s car analogy, virtual identity hypothesis and the extended real-life hypothesis, and rich-get-richer and poor-get-poorer hypotheses.

A-head: How Computer-Mediated Communication Affects Identity and Relationships

59. What do the cues-filtered-out theory, the social information processing theory, and media richness theory add to the debate over the relative superiority of face-to-face communication over computer-mediated communication? Where do you stand on this debate? Defend your answer.

Main theme: Despite earlier assumptions of the superiority of face-to-face, contemporary thinking, especially as the Internet and social networking have developed, is that the gap between the two is narrowed.

Answer must have: Correct explanations of the three theories (computer-mediated has few of face-to-face’s contextual and nonverbal cues; both types of communication have cues; communication media exist on an information continuum of lean to rich and new communication technologies are increasingly moving toward the rich end) and what they have to do with the debate. From there, answers will vary.

Answer may have: Mention of mutual knowledge, expectancy violation theory, response expectations, and breakdown perception.

A-head: How Computer-Mediated Communication Affects Identity and Relationships

60. Three common concerns often expressed about the new personal communication technologies—addiction, depression, and distraction—raise arguments on both sides: yes; they’re real problems; no, worries are overblown. Take each one, detail the two sides of the argument, and then weigh in with your own judgment.

Main theme: These fears are well-founded unless we remember technology’s double edge.

Answer must have: Answers will vary, but there should be an accurate rendering of each concern and its counter. There is a lot of material here (and a lot of personal experience), so expect robust answers.

Answer may have: Mention of relational and identity-formation pluses and minuses.

A-head: The Dark Side of New Communication Technologies