Ch10 | Test Bank + Answers – Managing And Leading In The

Chapter 10. Managing and Leading in the Organization

Questions

Multiple Choice

1. Which is the best description of an organization?

1. An arrangement of human and material resources for a purpose

2. A statement of purpose or philosophy a group of people follow

3. The ways in which labor is divided and coordination is achieved

4. The coordination of resources to achieve outcomes within a group

Answer: _____

2. Which types of structures are generally found in healthcare organizations?

1. Bureaucratic and organic structures

2. Mechanistic and controlled structures

3. Humanistic and random structures

4. Functional and horizontal structures

Answer: _____

3. Which best describes an adhocracy?

1. A model that is mechanistic and focuses on outcomes of an organization

2. An organizational structure that focuses outcomes completely on the product

3. The structure of an organization is designed to meet its mission and goals.

4. The combination of a functional and product model that is multidimensional

Answer: _____

4. A matrix structure would best serve which type of health organizations?

1. Organizations whose focus is on the consumer

2. Organizations whose focus is on education and service

3. Organizations that have a specific function

4. Organizations that emphasize control and the mission

Answer: _____

5. Which is the function of an organization?

1. To meet preestablished goals

2. To establish a leadership style

3. To develop a structure for operation

4. To apply quality improvement principles

Answer: _____

6. Which is the coordination of resources to achieve organizational outcomes and involvement of critical thinking, problem-solving, and decision-making?

1. Structure

2. Reporting

3. Management

4. Leadership

Answer: _____

7. Maslow, McGregor, and Ouchi developed theories that provide insight to which aspect of management?

1. Human needs

2. Motivation

3. Efficiency

4. Manager role

Answer: _____

8. Why are managerial theories important to organizations?

1. Managerial theories dictate leadership styles of managers.

2. Managerial theories help guide practices within the organization.

3. Managerial theories promote the organizational culture.

4. Managerial theories direct the communication channels.

Answer: _____

9. The nurse on the unit is working to improve acceptance of changing bedside report practices among staff by modeling the new practice and encouraging others to try it. Which type of power is the nurse likely using?

1. Informal power

2. Legitimate power

3. Coercive power

4. Reward power

Answer: _____

10. Which situation effectively demonstrates appropriate delegation in the registered nurse role to the UAP (unlicensed assistive personnel)?

1. The nurse determines how the patient workload will be distributed during the shift.

2. The nurse assigns the UAP to check the patient’s blood sugar and report the results.

3. The nurse teaches the UAP how to empty and measure the indwelling urinary catheter.

4. The nurse creates a schedule of tasks that need completed during the orientation.

Answer: _____

Multiple Response

11. Management involves which of the following? Select all that apply

1. Problem-solving

2. Decision-making

3. Critical thinking

4. Creativity

5. Motivation

Answer: _____

12. What are the positions from which an organization can be viewed? Select all that apply.

1. People

2. Structure

3. Function

4. Management

5. Economics

Answer: _____

13. Which are the five practices of effective leadership as proposed by Kouzes and Posner? Select all that apply.

1. Model the way.

2. Assign titles.

3. Challenge the process.

4. Inspire a shared vision.

5. Encourage the heart.

Answer: _____

14. When delegating to another healthcare personnel, the registered nurse needs to make which consideration(s)? Select all that apply.

1. Competency of the assistive personnel

2. Willingness of the assistive personnel

3. Emotional intelligence of the delegate

4. Environmental influence on the patient

5. Timely reporting on the task findings

Answer: _____

15. The five rights of delegation include: (select all that apply)

1. circumstances

2. salary

3. communication

4. attitude

5. person

Answer: _____