1 Diversity: An Overview — p. 1
Learning Outcomes — p. 1
Our Changing Cultural Landscape — p. 2
Demographic Changes in the United States — p. 4
Technological and Social Changes — p. 9
A Range of Reactions — p. 14
Views of Diversity: Assimilation and Pluralism — p. 18
Dimensions of Diversity — p. 20
Diversity Between and Within Groups — p. 23
Diversity Myths — p. 24
What Is Diversity Consciousness? — p. 26
Diversity Education — p. 27
2 Diversity Consciousness and Success — p. 33
Learning Outcomes — p. 33
Definitions of Success — p. 33
Sociocultural Theory and Success — p. 35
Why Diversity Skills Are Important — p. 37
Individual/Organizational Benefits — p. 47
Diversity Training in the Workplace — p. 50
The Costs of Inadequate Diversity Consciousness — p. 54
3 Personal and Social Barriers to Success — p. 61
Learning Outcomes — p. 61
Six Barriers to Success — p. 62
Overcoming Diversity Barriers — p. 83
4 Developing Diversity Consciousness — p. 95
Learning Outcomes — p. 95
The Importance of Diversity Consciousness — p. 96
Cultural Encapsulation — p. 98
Six Areas of Development — p. 100
Strategies for Developing Diversity Consciousness — p. 116
Diversity Education—A Range of Opportunities — p. 118
A Lifelong, Continuing Process — p. 120
5 Communicating in a Diverse World — p. 125
Learning Outcomes — p. 125
Communication and Culture — p. 126
Electronic Communication — p. 129
Diversity Consciousness and Communication — p. 132
Communication Matters — p. 138
Barriers to Effective Communication — p. 140
Microagressions — p. 141
Difficult Dialogues — p. 143
Communicating Inclusively — p. 145
6 Social Networking — p. 151
Learning Outcomes — p. 151
What Is Social Networking? — p. 152
Online and Face-to-Face Networking — p. 154
The Social Context of Networking — p. 154
Changing Dynamics of Social Networking — p. 156
Diversity Consciousness and Online Social Networking — p. 160
Expanding the Diversity of Online Social Networks — p. 167
Key Diversity Issues in Online Social Networking — p. 170
Benefits of Diverse Social Networks — p. 180
Resource Sharing — p. 182
Collective Action and Social Change — p. 183
Personal Empowerment — p. 183
7 Teamwork — p. 191
Learning Outcomes — p. 191
Teams Today — p. 192
Leveraging Diversity Through Teamwork — p. 193
Virtual Teaming — p. 196
Developing Teamwork Skills — p. 197
Diversity Consciousness and Teaming — p. 198
High-Performance Teams — p. 201
Obstacles to Teamwork — p. 204
Conflict — p. 205
Conflict Management — p. 206
8 Leadership — p. 217
Learning Outcomes — p. 217
What Is Leadership? — p. 218
Diversity-Conscious Leadership — p. 220
Who Can Be a Diversity-Conscious Leader? — p. 222
Key Skills of a Diversity-Conscious Leader — p. 223
Four Building Blocks of Diversity-Conscious Leadership: An Assessment — p. 225
Leadership Theories — p. 227
Leadership in a Cultural Context — p. 228
The Diversity-Conscious Leader of the Future — p. 233
Leadership Development — p. 234
9 Preparing for the Future — p. 239
Learning Outcomes — p. 239
Diversity Consciousness and Inclusion — p. 240
Expanding Opportunities — p. 242
Future Challenges — p. 245
Demographic Shifts — p. 246
Leveraging Technology and Global Connections — p. 248
Finding Common Ground — p. 250
Continuing Potential for Divisiveness and Hope — p. 252
