Verified Test Bank Ch1 Managers And The Management Process

Exploring Management, 7e (Schermerhorn)

Chapter 1 Managers and the Management Process

1) A person who supports and is responsible for the work of others is called a(n) ________.

A) leader

B) manager

C) employee

D) shareholder

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

2) The three levels of management are ________.

A) first, second, and third

B) technical, conceptual, and human

C) directorial, upper, and bottom

D) top, middle, and first-line

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

3) At First United Bank, division managers, regional managers, and branch managers would be known as ________.

A) first-line managers

B) middle managers

C) top managers

D) nonmanagerial workers

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Reflective Thinking

4) Susan is a manager who oversees the work of large departments or divisions consisting of several smaller teams at Colors Inc. Susan most likely holds the position of ________ at Colors Inc.

A) the CEO

B) a first-line manager

C) a director

D) a middle manager

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Reflective Thinking

5) Andy is a division manager at Hercules Industries. To whom would he report?

A) First-line manager

B) Vice president

C) Chairman of the board

D) Regional manager

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Reflective Thinking

6) Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is a ________ manager.

A) top

B) first-line

C) middle

D) senior

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Reflective Thinking

7) Top managers focus on ________.

A) short-term plans

B) long-term success

C) data analysis

D) technical specialization

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

8) A person who guides the performance of an organization as a whole or of one of its major parts is called a ________.

A) supervisor

B) first-line manager

C) top manager

D) middle manager

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

9) The primary responsibility of the board of directors is to ________.

A) tell all the managers what to do

B) oversee the affairs of the organization

C) make daily operational decisions

D) manage tactical planning

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

10) Claire, the CEO of Berylia Inc., reports to James. James has been appointed by the stockholders of Berylia to represent their ownership interests. Hence, James is a part of the ________ of Berylia Inc.

A) top management

B) front-line management

C) board of directors

D) middle management

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Reflective Thinking

11) Jane, Kale, Carter, and Bennett have been appointed by the government of Rhodia to the board of trustees of the University of Rhodia. Their responsibility is to ________.

A) supervise several first-line managers

B) supervise the performance of nonmanagerial workers

C) make sure that the institution is being run right

D) recognize potential problems and set strategies to abate them

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Reflective Thinking

12) ________ is the oversight of top management by a board of trustees.

A) Accountability

B) Governance

C) Responsibility

D) Strategic planning

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

13) ________ is the requirement of one person to answer to a higher authority.

A) Dependability

B) Durability

C) Delegation

D) Accountability

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Accountability is a foundation of managerial performance.

AACSB: Analytic

14) Accountability in managerial performance is always accompanied by ________.

A) entrepreneurship

B) dependency

C) fondness

D) satisfaction

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Accountability is a foundation of managerial performance.

AACSB: Analytic

15) The overall quality of human experiences in the workplace is known as ________.

A) work environment

B) work culture

C) quality of work life

D) quality of work experience

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Effective managers help others achieve high performance and satisfaction.

AACSB: Analytic

16) Which of the following is NOT one of the quality of work life (QWL) issues?

A) Opportunities to learn

B) Fair pay

C) Safe work conditions

D) Health benefits

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Effective managers help others achieve high performance and satisfaction.

AACSB: Analytic

17) Effective managers help others achieve high performance and ________ in their work.

A) salary

B) profits

C) accountability

D) satisfaction

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Effective managers help others achieve high performance and satisfaction.

AACSB: Analytic

18) Which of the following management issues is most associated with the concept of quality of work life or QWL?

A) Continuous improvement

B) Job satisfaction

C) Total quality management

D) Customer service

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Effective managers help others achieve high performance and satisfaction.

AACSB: Analytic

19) The upside-down pyramid view of organizations puts ________ at the top of the pyramid.

A) top managers

B) team leaders

C) nonmanagerial workers

D) first-line managers

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Managers act as coaches, coordinators, and supporters.

AACSB: Analytic

20) The upside-down pyramid clearly shows that the job of top managers is to support all EXCEPT the ________.

A) middle managers

B) first-line managers

C) operating workers

D) chairman of the board

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Managers act as coaches, coordinators, and supporters.

AACSB: Analytic

21) The process of arousing enthusiasm and inspiring efforts to achieve goals is called ________.

A) leading

B) planning

C) organizing

D) controlling

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Analytic

22) The process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups best defines the term ________.

A) organizing

B) planning

C) leading

D) controlling

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Analytic

23) The process of setting performance objectives and determining what actions should be taken to accomplish them is known as ________.

A) organizing

B) planning

C) leading

D) controlling

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Analytic

24) Tim is a sales manager at Green Source Corp. He sets a target for his sales team to increase sales by 20 percent in 20 weeks. He provides specific suggestions on how to achieve the target. Tim is involved in the ________ function of the management process.

A) controlling

B) organizing

C) planning

D) leading

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Reflective Thinking

25) At work, Julie focuses on measuring performance and takes the necessary corrective actions. Julie is engaged in the ________ function of the management process.

A) controlling

B) leading

C) organizing

D) planning

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Reflective Thinking

26) When managers ________, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments.

A) plan

B) lead

C) organize

D) control

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers perform informational, interpersonal, and decisional roles.

AACSB: Analytic

27) When Jose acts as a resource allocator for his organization, he is acting in a(n) ________ role.

A) entrepreneurial

B) decisional

C) interpersonal

D) informational

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers perform informational, interpersonal, and decisional roles.

AACSB: Reflective Thinking

28) ________ is the capacity to attract support and help from others to get things done.

A) Social capital

B) Human capital

C) Cultural capital

D) Intellectual capital

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

29) Which of the following set of skills is most important at lower organizational levels?

A) Planning

B) Conceptual

C) Technical

D) Organizing

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use technical, human, and conceptual skills.

AACSB: Analytic

30) A ________ skill is the ability to work well in cooperation with other people.

A) conceptual

B) decisional

C) technical

D) human

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use technical, human, and conceptual skills.

AACSB: Analytic

31) Which of the following skills is the LEAST necessary to senior managers?

A) Technical

B) Leading

C) Conceptual

D) Interpersonal

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use technical, human, and conceptual skills.

AACSB: Analytic

32) Which of the following refers to the ability to manage ourselves and our relationships effectively?

A) Technical skill

B) Communication skill

C) Competitive intelligence

D) Emotional intelligence

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use technical, human, and conceptual skills.

AACSB: Analytic

33) Which of the following is NOT one of the six "must-have" managerial skills?

A) Self-management

B) Critical thinking

C) Professionalism

D) Expressiveness

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers can and should learn from experience.

AACSB: Analytic

34) The worldwide interdependence of resource flows, product markets, and business competition that characterize our economy is called ________.

A) nation building

B) corporate dominance

C) globalization

D) strategic marketing

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

35) Contracting for work that is performed by workers in other countries is called ________.

A) subcontracting

B) job migration

C) global marketing

D) global sourcing

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

36) Trix International is a furniture company. It procures raw material from Africa, hires artisans from India, and sells the finished products all over the world. Trix International is engaged in ________.

A) inshoring

B) reshoring

C) global sourcing

D) job immigration

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Reflective Thinking

37) One controversial issue associated with global sourcing is ________.

A) career readiness

B) corporate governance

C) job migration

D) workforce diversity

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

38) Pixz International is a multinational computer technology company based in the United States. It had outsourced the production of its microprocessors to China. Now Pixz International is moving its microprocessor production back to the United States. Pixz International is currently engaged in ________.

A) global sourcing

B) reshoring

C) job migration

D) offshoring

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Reflective Thinking

39) The moral standards of what is "good" and "right" behavior in organizations and in our personal lives are set by ________.

A) prejudice

B) professionalism

C) ethics

D) rights

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

40) The oversight of corporate management by a company's board of directors is called ________.

A) organizational control

B) corporate governance

C) strategic planning

D) management interference

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

41) ________ describes the composition of a workforce based on factors such as gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness.

A) Discrimination

B) Emotional intelligence

C) Intellectual capital

D) Workforce diversity

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

42) By 2030, more than ________ percent of the population of the United States will be aged 65 years or older.

A) 10

B) 20

C) 40

D) 75

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

43) Which of the following terms can be best described as an invisible barrier limiting career advancement of women and minorities?

A) Leaky pipeline effect

B) Prejudice

C) Racial discrimination

D) Glass ceiling effect

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

44) Which of the following terms can be best described as the display of negative, irrational attitudes toward women or minorities?

A) Discrimination

B) Fairness

C) Value system

D) Prejudice

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

45) The lack of women and minorities in senior management positions can be explained by ________.

A) the value system

B) the glass ceiling effect

C) corporate governance

D) job migration

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

46) In ________, people change jobs more often and take work as independent contracts with a shifting mix of employers.

A) a shamrock organization

B) a free-agent economy

C) job migration

D) global sourcing

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

47) The collective brainpower or shared knowledge of a workforce is called ________.

A) intellectual capital

B) individual knowledge

C) personality trait

D) groupthink

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

48) Refusing to hire or promote a person from a minority group for reasons other than their qualifications is an example of ________.

A) affirmative action

B) prejudice

C) discrimination

D) intellectual freedom

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

49) An embedded prejudice that is largely unconscious and that results in the discriminatory treatment of others refers to ________.

A) affirmative action

B) groupthink

C) implicit bias

D) intellectual freedom

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

50) ________ use their creativity and insight as critical assets in their jobs.

A) Social groups

B) Quality workers

C) Intellectual capital individuals

D) Knowledge workers

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

51) Which of the following terms can be best defined as the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience?

A) Social capital

B) Self-management

C) Intellectual capital

D) Personal brand

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

52) The intellectual capital equation is: Intellectual Capital = ________.

A) Competency × Commitment

B) Personality × Effort

C) Competency × Money

D) Personality × Commitment

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

53) Which of the following terms can be best defined as someone's reputation as seen through the eyes of others and the package of skills someone can offer a potential employer?

A) Social capital

B) Quality of work life

C) Intellectual capital

D) Personal brand

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Self-management skills are essential for career success.

AACSB: Analytic

54) The combination of skills, competencies, aspirations, and goals that will advance your career, even in a rapidly changing professional environment, refers to ________.

A) social capital

B) quality of work life

C) intellectual capital

D) career readiness

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Self-management skills are essential for career success.

AACSB: Analytic

55) Which of the following identifies individual strengths and weaknesses, as well as environmental opportunities and threats?

A) SWOT analysis

B) Self-management

C) Intellectual capital

D) Personal brand

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Self-management skills are essential for career success.

AACSB: Analytic

56) In effective organizations, there is generally only one type and one level of managers.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

57) The levels of work and responsibility remain fairly constant in management, regardless of the position in the organization.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

58) In the traditional organization, accountability flows downward.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Accountability is a foundation of managerial performance.

AACSB: Analytic

59) The upside-down pyramid view puts team leaders at the top of the organization.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Managers act as coaches, coordinators, and supporters.

AACSB: Analytic

60) While there are four functions of management, only the top managers are involved in the planning function.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Analytic

61) It is in the organizing function that people are inspired and commitments are built to achieve the goals set in the planning function.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Analytic

62) Measuring performance and taking action to get the desired results are part of leading.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Analytic

63) To be effective, the management functions are always performed one at a time and step-by-step.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers perform informational, interpersonal, and decisional roles.

AACSB: Analytic

64) Since much of what a manager needs to get done is beyond their individual capabilities, effective networking can often mean the difference between success and failure.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

65) Through networking, managers build and maintain positive relationships with other people, ideally those whose help might be useful someday in fulfilling their agendas.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

66) Global sourcing involves contracting for work to be performed in other countries.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

67) Although it can be difficult to think about our own personal weaknesses, all great leaders have a well-developed sense of their personal weak points.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

68) ________ are persons who directly supervise, support, and activate others' work efforts to achieve performance goals of individuals, teams, and organizations.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

69) ________ managers oversee the work of large departments or divisions consisting of several smaller work units or teams.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

70) The board of directors in a business organization is elected by the ________.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

71) ________ describes the requirement of one person to answer to a higher authority for performance achieved in their area of work responsibility.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Accountability is a foundation of managerial performance.

AACSB: Analytic

72) A manager is held accountable by ________ and is dependent upon his or her ________.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Accountability is a foundation of managerial performance.

AACSB: Analytic

73) The ________ view of organizations puts customers at the top and being served by nonmanagerial workers who are supported by team leaders and higher-level managers.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Managers act as coaches, coordinators, and supporters.

AACSB: Analytic

74) ________ involves building and maintaining positive relationships with other people.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

75) The four key functions of management are ________, ________, ________, and ________.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Analytic

76) Managers identify clear action priorities through ________.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

77) Katz argues that managers need three essential skill sets to be successful, including ________, ________, and ________ skills.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use technical, human, and conceptual skills.

AACSB: Analytic

78) One approach to evaluating the human skills of managers is to look at their level of ________.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use technical, human, and conceptual skills.

AACSB: Analytic

79) ________ skills gain in relative importance when moving from lower to higher levels of responsibility.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use technical, human, and conceptual skills.

AACSB: Analytic

80) ________ is the continuous learning from daily experiences.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers should learn from experience.

AACSB: Analytic

81) ________ is a code of moral principles that sets standards of conduct for what is "good" and "right" as opposed to "bad" or "wrong."

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

82) An embedded prejudice that is largely unconscious and that results in the discriminatory treatment of others refers to ________.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

83) ________ use their minds and intellects as critical assets to employers.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

84) ________ is the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Self-management skills are essential for career success.

AACSB: Analytic

85) The combination of skills, competencies, aspirations, and goals that can move you forward with a successful career, even in a rapidly changing environment refers to ________.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Self-management skills are essential for career success.

AACSB: Analytic

86) _______ identifies individual strengths and weaknesses, as well as environmental opportunities and threats.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Self-management skills are essential for career success.

AACSB: Analytic

87) Why is a managerial position so challenging?

Learning Objective: 1.1: Explain what it means to be a manager.; 1.2: Describe what managers do and the skills they use.

Section Reference: Organizations have different types and levels of managers.; Accountability is a foundation of managerial performance.; Managers perform informational, interpersonal, and decisional roles.; Managers can and should learn from experience.

AACSB: Reflective Thinking

88) Name the four steps in the management process and define each of them.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers plan, organize, lead, and control.

AACSB: Analytic

89) Name the three types of skills that managers need and define each of them.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use technical, human, and conceptual skills.

AACSB: Analytic

90) Describe how managers actually get things done utilizing Mintzberg's three sets of roles that he believed all good managers enact successfully. Provide an example of each.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers perform informational, interpersonal, and decisional roles.

AACSB: Analytic

91) Describe Charles Handy's shamrock organization. Provide an example of each leaf.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

92) Do you support the recent practice of firms reshoring jobs? Give reasons in support of your answer. Make sure you discuss how COVID-19 influences your answer.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Reflective Thinking

93) As a manager of an organization, how would you enhance your personal brand?

Learning Objective: 1.1: Explain what it means to be a manager.; 1.2: Describe what managers do and the skills they use.; 1.3: Discuss the implications of important career trends and issues.

Section Reference: Self-management skills are essential for career success.

AACSB: Reflective Thinking

94) When Belinda acts as a disseminator for her organization, she is acting in a(n) ________ role.

A) entrepreneurial

B) decisional

C) interpersonal

D) informational

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers perform informational, interpersonal, and decisional roles.

AACSB: Reflective Thinking

95) When Sri acts as a liaison for his organization, he is acting in a(n) ________ role.

A) entrepreneurial

B) decisional

C) interpersonal

D) informational

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers perform informational, interpersonal, and decisional roles.

AACSB: Reflective Thinking

96) ________ involves identifying clear action priorities.

A) Social capitalization

B) Agenda setting

C) Cultural capitalization

D) Networking

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

97) Bernice is a first-line manager. When she refills her coffee cup, she always talks to first-line managers from different departments at the coffee pot to say "hello", ask questions about how the other department is doing, and to find ways the two departments can work together on new projects. She is ________.

A) job migrating

B) agenda setting

C) self-aware

D) discriminating

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

98) ________ involves building and maintaining positive relationships with other people.

A) Social capitalization

B) Human capitalization

C) Agenda setting

D) Networking

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

99) ________ skills are equally important across all management levels.

A) Conceptual

B) Decisional

C) Technical

D) Human

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use technical, human, and conceptual skills.

AACSB: Analytic

100) Which of the following is NOT one of the foundations of emotional intelligence?

A) Self-awareness

B) Critical thinking

C) Motivation

D) Empathy

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers can and should learn from experience.

AACSB: Analytic

101) ________ is the process of continuously learning from daily experiences and opportunities.

A) Learning agility

B) Lifelong learning

C) Self-awareness

D) Emotional intelligence

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers can and should learn from experience.

AACSB: Analytic

102) ________ is having a real, unbiased understanding of one's own strengths and weaknesses.

A) Learning agility

B) Lifelong learning

C) Self-awareness

D) Emotional intelligence

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers can and should learn from experience.

AACSB: Analytic

103) ________ is the willingness to grow, to learn, and to have insatiable curiosity.

A) Learning agility

B) Lifelong learning

C) Self-awareness

D) Emotional intelligence

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers can and should learn from experience.

AACSB: Analytic

104) The virus pandemic COVID-19 revealed the pervasiveness of ________.

A) nation building

B) corporate dominance

C) globalization

D) strategic marketing

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

105) The U.S. Census Bureau predicts that by 2060, ________ will be in the majority.

A) African Americans

B) Hispanics

C) Caucasians

D) no one racial or ethnic group

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

106) Men are ________ times more likely to be promoted into management than women.

A) 2

B) 4

C) 8

D) 10

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

107) After years of trying to get a management position, Kareem decided to get a job in a different industry since the diversity obstacles and glass ceilings seemed impenetrable at his company. This is ________.

A) implicit bias

B) the leaky pipeline problem

C) a shamrock organization

D) an on-demand economy

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

108) We are in the ________ industrial revolution, one where the cloud, mobile internet, automation and robotics, and artificial intelligence are driving forces of change.

A) second

B) third

C) fourth

D) fifth

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Diversity and discrimination are continuing social priorities.

AACSB: Analytic

109) The board of directors ensures top managers are responsible and successful.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Analytic

110) Conceptual skills are most important for lower-level managers.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

111) Human skills are equally important for top, middle, and first-line managers.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

112) Suppose you have an insatiable curiosity, so you want to keep learning and growing even after you finish taking this class. You have learning agility.

Learning Objective: 1.2: Describe what managers do and the skills they use.

Section Reference: Managers use networking and social capital to pursue action agendas.

AACSB: Analytic

113) Globalization is pervasive.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

114) Concerns over job migration and job loss have made offshoring more pervasive.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

115) Sexual orientation is not a component of workplace diversity, but advocates are trying to include it in the list of differences.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

116) The leaky pipeline problem occurs when minorities face diversity obstacles or hit glass ceilings.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

117) Implicit bias is a conscious bias.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

118) The free-agent economy is also called the ad-hoc economy.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

119) Shamrock organizations contain more full-time employees than on-demand employees.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

120) Intellectual capital = competency + commitment.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

121) The cloud, mobile internet, automation and robotics, and artificial intelligence are the driving forces of change in the current fourth industrial revolution.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

122) Global sourcing involves contracting for work to be performed in other countries.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

123) Knowledge workers use their creativity and insight as critical assets. They are part of a smart workforce.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

124) Evaluation competency is the ability to evaluate, analyze, and interpret information in order to make good decisions and solve problems.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Globalization and job migration have changed the world of work.

AACSB: Analytic

125) ________ is the worldwide interdependence of resource flows, product markets, and business competition.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

126) ________ moves jobs back from foreign to domestic locations.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

127) The ________ effect is an invisible barrier limiting career advancement of women and minorities.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

128) A(n) ________ organization operates with a core group of full-time, long-term workers supported by others who work as on-demand contractors or as part timers.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

129) ________ is the ability to use technology at work and to stay updated and highly skilled as technology evolves with time.

Learning Objective: 1.3: Discuss the implications of important career trends and issues.

Section Reference: Failures of ethics and corporate governance are troublesome.

AACSB: Analytic

130) List and describe the three different types and levels of managers. List one example job title for each.

Learning Objective: 1.1: Explain what it means to be a manager.

Section Reference: Organizations have different types and levels of managers.

AACSB: Reflective Thinking

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