Test Questions & Answers Handling Difficult Behavior Ch.12 - Test Bank | Nursing Now Issues and Trends 8e by Joseph T. Catalano by Joseph T. Catalano. DOCX document preview.
Catalano
Chapter 12: Understanding and Dealing Successfully With Difficult Behavior
Questions
1. Establishing which of the following is key to any successful relationship, is the foundation upon which all nursing care is built, and is particularly important when dealing with difficult behavior?
1. Trust
2. Respect
3. Loyalty
4. Consistency
2. Which approach to dealing with a client in denial is to be used only when all else has failed because it borders on unethical, according to the teleological system of ethics?
1. Tough love approach
2. Humor me approach
3. Don’t ask, don’t tell approach
4. Walking the tightrope approach
3. Which ethical principle is one of the most important considerations in working with clients in denial?
1. Justice
2. Autonomy
3. Fidelity
4. Accountability
4. Which stage of grief acts as an unconscious coping mechanism that seeks to fulfill the goals of avoiding the bad things that the client anticipates will soon happen to him or her and regaining some degree of control over his or her life?
1. Denial
2. Anger
3. Bargaining
4. Depression
5. Paraverbal indicators of which stage of grief include slow, low-tone speech and long pauses after you ask the client a question and before he or she answers?
1. Denial
2. Anger
3. Bargaining
4. Depression
6. Probably the most serious physiological consequence of grief-stage depression is suppression of which body system?
1. Immune system
2. Endocrine system
3. Nervous system
4. Respiratory system
7. Placing responsibility for both the problem and the solution on another person because you believe you cannot fix the problem yourself is indicative of which type of behavior?
1. Bulldozer behavior
2. Duck-and-cover behavior
3. Wet blanket behavior
4. Beyond help behavior
8. People exhibiting which type of behavior believe the solution being offered is inappropriate or useless and that their problem is so severe or unique that there is nothing anyone could ever do to fix it?
1. Bulldozer behavior
2. Duck-and-cover behavior
3. Wet blanket behavior
4. Beyond help behavior
9. Which approach to dealing with chronic complaining is difficult because it requires complainers to shift their perception from one they have been hanging on to for years?
1. Empathy approach
2. Adjusting the attitude approach
3. Complaining to the complainer approach
4. Break the vicious cycle approach
10. Which approach to dealing with chronic complaining will usually stop complainers from complaining to you while, at the same time, you take their unhappiness seriously and offer a practical resolution?
1. Empathy approach
2. Adjusting the attitude approach
3. Complaining to the complainer approach
4. Break the vicious cycle approach
11. Dictators will attempt to threaten, humiliate, intimidate, or demean others with goals of overcoming their own lack of confidence, feeling more powerful, and inflating their low self-esteem. If a dictator is in a superior position, such as a charge nurse or supervisor, this type of behavior is referred to as which of the following?
1. Parallel violence
2. Lateral violence
3. Vertical violence
4. Horizontal violence
12. Which type of difficult person often behaves in a way to gain attention from a superior and feels a strong sense of jealousy when the superior gives the attention or promotion he or she wants to another person?
1. The dictator
2. The sneak
3. The persecutor
4. The chronic complainer
13. Which tactic is one of the most powerful tools used by sneaks because it contains just enough truth to make it completely believable?
1. Accusations
2. Allegations
3. Mixed rumors
4. Innuendoes
14. Which technique, involving acknowledgment of and agreement with the client’s perceptions, can help reveal the underlying cause of the client’s anger?
1. Reflection
2. Confrontation
3. Legitimization
4. Interrogation
15. Because there are elements of avoidance and rejection of treatment displayed in the behaviors of clients in the bargaining stage, some of the methods used in the care of the client in which stage will also be helpful in caring for the client who is bargaining?
1. Denial
2. Anger
3. Guilt
4. Depression
Questions, Answers, and Rationales
1. Establishing which of the following is key to any successful relationship, is the foundation upon which all nursing care is built, and is particularly important when dealing with difficult behavior?
1. Trust
2. Respect
3. Loyalty
4. Consistency
Page: 24
| Feedback |
1. | |
2. | |
3. | |
4. |
2. Which approach to dealing with a client in denial is to be used only when all else has failed because it borders on unethical, according to the teleological system of ethics?
1. Tough love approach
2. Humor me approach
3. Don’t ask, don’t tell approach
4. Walking the tightrope approach
Page: 24
| Feedback |
1. | |
2. | |
3. | |
4. |
3. Which ethical principle is one of the most important considerations in working with clients in denial?
1. Justice
2. Autonomy
3. Fidelity
4. Accountability
Page: 29
| Feedback |
1. | |
2. | |
3. | |
4. |
4. Which stage of grief acts as an unconscious coping mechanism that seeks to fulfill the goals of avoiding the bad things that the client anticipates will soon happen to him or her and regaining some degree of control over his or her life?
1. Denial
2. Anger
3. Bargaining
4. Depression
Page: 45
| Feedback |
1. | |
2. | |
3. | |
4. |
5. Paraverbal indicators of which stage of grief include slow, low-tone speech and long pauses after you ask the client a question and before he or she answers?
1. Denial
2. Anger
3. Bargaining
4. Depression
Page: 56
| Feedback |
1. | |
2. | |
3. | |
4. |
6. Probably the most serious physiological consequence of grief-stage depression is suppression of which body system?
1. Immune system
2. Endocrine system
3. Nervous system
4. Respiratory system
Page: 59
| Feedback |
1. | |
2. | |
3. | |
4. |
7. Placing responsibility for both the problem and the solution on another person because you believe you cannot fix the problem yourself is indicative of which type of behavior?
1. Bulldozer behavior
2. Duck-and-cover behavior
3. Wet blanket behavior
4. Beyond help behavior
Page: 77
| Feedback |
1. | |
2. | |
3. | |
4. |
8. People exhibiting which type of behavior believe the solution being offered is inappropriate or useless and that their problem is so severe or unique that there is nothing anyone could ever do to fix it?
1. Bulldozer behavior
2. Duck-and-cover behavior
3. Wet blanket behavior
4. Beyond help behavior
Page: 77
| Feedback |
1. | |
2. | |
3. | |
4. |
9. Which approach to dealing with chronic complaining is difficult because it requires complainers to shift their perception from one they have been hanging on to for years?
1. Empathy approach
2. Adjusting the attitude approach
3. Complaining to the complainer approach
4. Break the vicious cycle approach
Page: 91
| Feedback |
1. | |
2. | |
3. | |
4. |
10. Which approach to dealing with chronic complaining will usually stop complainers from complaining to you while, at the same time, you take their unhappiness seriously and offer a practical resolution?
1. Empathy approach
2. Adjusting the attitude approach
3. Complaining to the complainer approach
4. Break the vicious cycle approach
Page: 91
| Feedback |
1. | |
2. | |
3. | |
4. |
11. Dictators will attempt to threaten, humiliate, intimidate, or demean others with goals of overcoming their own lack of confidence, feeling more powerful, and inflating their low self-esteem. If a dictator is in a superior position, such as a charge nurse or supervisor, this type of behavior is referred to as which of the following?
1. Parallel violence
2. Lateral violence
3. Vertical violence
4. Horizontal violence
Page: 12
| Feedback |
1. | |
2. | |
3. | |
4. |
12. Which type of difficult person often behaves in a way to gain attention from a superior and feels a strong sense of jealousy when the superior gives the attention or promotion he or she wants to another person?
1. The dictator
2. The sneak
3. The persecutor
4. The chronic complainer
Page: 17
| Feedback |
1. | |
2. | |
3. | |
4. |
13. Which tactic is one of the most powerful tools used by sneaks because it contains just enough truth to make it completely believable?
1. Accusations
2. Allegations
3. Mixed rumors
4. Innuendoes
Page: 17
| Feedback |
1. | |
2. | |
3. | |
4. |
14. Which technique, involving acknowledgment of and agreement with the client’s perceptions, can help reveal the underlying cause of the client’s anger?
1. Reflection
2. Confrontation
3. Legitimization
4. Interrogation
Page: 43
| Feedback |
1. | |
2. | |
3. | |
4. |
15. Because there are elements of avoidance and rejection of treatment displayed in the behaviors of clients in the bargaining stage, some of the methods used in the care of the client in which stage will also be helpful in caring for the client who is bargaining?
1. Denial
2. Anger
3. Guilt
4. Depression
Page: 56
| Feedback |
1. | |
2. | |
3. | |
4. |
Document Information
Connected Book
Test Bank | Nursing Now Issues and Trends 8e by Joseph T. Catalano
By Joseph T. Catalano