Test Bank Jones Human Resource Management Ch.12

Contemporary Management, 11e (Jones)

Chapter 12 Human Resource Management

1) One important part of an organization's architecture is a human resource management system that ensures efficient and effective management of employees.

2) Creating a local presence while leveraging talented workers in another region of the world is one motivation for selecting an offshoring strategy to meet human resource needs.

3) Instead of hiring an accountant, a small business decides to contract with a local accounting firm for their accounting needs. This is an example of outsourcing.

4) An organization that identifies intern candidates by conducting career fairs on college campuses is using internal recruitment.

5) Everyone applying for a job at Prescott Ltd. undergoes a background check and participates in a series of interviews. These activities are part of the development process within the company's HRM system.

6) In simulations, learning occurs in the work setting as employees perform their job tasks.

7) Trait appraisals have the advantage over behavioral appraisals in giving employees clear information about what they are doing right and wrong and how they can improve their performance.

8) Sales associates at an exercise equipment store are evaluated based on customer satisfaction survey results and monthly sales volume. This represents a subjective approach to appraisals.

9) A high pay level may benefit an organization that is pursuing excellent customer service.

10) Collective bargaining is an approach used by managers within an organization to negotiate how pay should be equitably distributed to employees across the organization.

11) ________ management includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

A) Benefits

B) Human resource

C) Recruitment and selection

D) Performance

E) Labor relations

12) To identify top candidates for positions within her technology firm, Nina networks with engineering professors and hosts informational sessions on campuses across the country. Nina is performing

A) training and development.

B) labor relations.

C) recruitment and selection.

D) performance appraisal.

E) human resources management.

13) Applicants for positions at a product distribution site are required to demonstrate the ability to drive a forklift and operate the controls of various machines within the product packaging line. This is an example of the ________ component of an HRM system.

A) training and development

B) labor relations

C) recruitment and selection

D) performance appraisal

E) performance feedback

14) Managers at Skye Enterprises assign each new recruit an experienced employee to serve as an on-the-job advisor. This is an example of the ________ component of an HRM system.

A) training and development

B) recruitment and selection

C) labor relations

D) performance appraisal

E) references

15) The ________ component of an HRM system ensures employees have the knowledge and skills needed to perform their jobs effectively now as well as in the future.

A) recruitment and selection

B) labor relations

C) performance appraisal

D) performance feedback

E) training and development

16) The ________ component of an HRM system serves a developmental purpose by providing employees valuable information about their strengths and weaknesses.

A) recruitment and selection

B) labor relations

C) performance appraisal and feedback

D) pay and benefits

E) training and development

17) The efforts of managers to develop and maintain constructive associations with the unions that represent their employees' interests are referred to as

A) recruitment and selection.

B) labor relations.

C) performance appraisal and feedback.

D) pay and benefits.

E) training and development.

18) ________ promotes the principle that men and women of all ages with varying abilities and from diverse cultures and backgrounds have the right to get a job.

A) Equal employment opportunity

B) Equal pay level

C) Human resource planning

D) Collective bargaining

E) Human resource management

19) The ________ restricts mandatory retirement and especially benefits older employees.

A) Equal Pay Act

B) Civil Rights Act

C) Age Discrimination in Employment Act

D) Americans with Disabilities Act

E) Family and Medical Leave Act

20) Breanna needs time off from work to care for a family member who is recovering from a serious illness. The ________ will support her in taking an unpaid leave for this purpose.

A) Occupational Safety and Health Act

B) Civil Rights Act

C) Family and Medical Leave Act

D) National Labor Relations Act

E) COBRA Act

21) ________ includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

A) Labor relations

B) Collective recruiting

C) Selection

D) Recruitment

E) Job enlargement

22) ________ is the process by which managers decide the relative qualifications of job applicants and their potential for performing well in a particular job.

A) Training

B) Selection

C) Development

D) Performance appraisal

E) Feedback

23) Each year, Marcus reviews the organizational goals for the coming year. He evaluates the staff levels and skills needed relative to the capabilities of the existing organization. This evaluation is part of

A) job analysis.

B) human resource development.

C) human resource planning.

D) training and development.

E) job design.

24) What HRM activity would a manager perform to define staffing needs to meet future production goals?

A) supply forecasting

B) job analysis

C) training and development

D) demand forecasting

E) outsourcing

25) As a part of a human resource planning process, managers reviewed data regarding the knowledge and skills of all current employees as well as a profile of characteristics available in the external market. The managers are engaging in

A) recruitment.

B) supply forecasting.

C) insourcing.

D) demand forecasting.

E) simulations.

26) Rather than hiring a receptionist, a real estate agency decided to use an administrative services company to contract someone for select days each week. This is an example of

A) job sharing.

B) external recruitment.

C) outsourcing.

D) temporary recruitment.

E) offshoring.

27) The process of identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is collectively

A) job design.

B) job selection.

C) job enrichment.

D) job appraisal.

E) job analysis.

28) A(n) ________ details the knowledge, skills, and abilities needed to perform the job.

A) job description

B) subjective appraisal

C) realistic job preview

D) job specification

E) objective appraisal

29) Upon starting her new position, Brenda is given a ________ that details the tasks, duties, and responsibilities considered a part of her position.

A) job description

B) realistic job preview (RJP)

C) position analysis questionnaire (PAQ)

D) job specification

E) performance evaluation

30) ________ is the process used to find people who have not worked for the organization previously.

A) Development

B) Lateral recruiting

C) External recruiting

D) Needs assessment

E) Performance management

31) ________ refer(s) to a job change within an organization that entails no major change in responsibility or authority level.

A) A promotion

B) A lateral move

C) A demotion

D) Internal recruitment

E) Insourcing

32) Relative to external recruitment, internal recruitment

A) is more costly.

B) results in candidates with less relevant skills and knowledge.

C) takes less time.

D) provides managers a wider pool of candidates.

E) tends to be more effective in bringing fresh ideas to the organization.

33) When interviewing job applicants, Marci shares the many perks of the organization but also mentions the challenges and potential pitfalls associated with the position. Marci's assessment is an example of a(n)

A) EEO compliance.

B) 360-degree appraisal.

C) background check.

D) realistic job preview.

E) position analysis.

34) Ability and performances tests are useful tools for evaluating the potential of job applicants in performing particular jobs. These tests are part of the ________ process.

A) feedback

B) selection

C) appraisal

D) recruiting

E) training

35) An organization requires all job applicants to provide details such as their name, age, educational qualifications, and previous work experience. What selection process tool is being used?

A) interview process

B) paper-and-pencil test

C) personality assessment

D) background information

E) reference-checking

36) Dylan has a standard set of questions he asks all applicants during an interview. What type of interview does Dylan conduct?

A) unstructured

B) situational

C) screening

D) structured

E) virtual

37) Gathering background information, performance tests, physical ability tests, and references are all examples of ________ tools.

A) selection

B) performance appraisal

C) subjective appraisal

D) quality assurance

E) objective appraisal

38) During an interview, Dion is asked how he might respond in a meeting where two peers are at odds over how to solve a product issue. This is considered a(n) ________ interview question.

A) unstructured

B) situational

C) informal

D) structured

E) screening

39) An organization wants to ensure each applicant has the skills necessary to perform the job. What type of test should the organization administer?

A) behavioral

B) personality

C) trait

D) morale

E) ability

40) ________ tests measure the body strength and stamina of job applicants.

A) Ability

B) Physical ability

C) Trait

D) Personality

E) Performance

41) Firefighters take a ________ test, meaning they perform job-specific tasks such as running up and down stairs, dragging weight, and climbing a wall.

A) physical ability

B) personality

C) trait

D) behavioral

E) performance

42) Applicants for a law clerk position are given a topic and 15 minutes to research relevant legal strategies. They are evaluated on the usefulness of information discovered, and those results are used in the selection process. This is an example of a ________ test.

A) behavioral

B) personality

C) ability

D) paper-and-pencil

E) performance

43) A job applicant is interviewed multiple times by different interviewers. In each case, the interviewers drew similar conclusions about the applicant. This interview process has high

A) validity.

B) reliability.

C) flexibility.

D) redundancy.

E) complexity.

44) A manager attempting to select an employment test that will most accurately assess the applicant's likely performance on the job is primarily concerned with the _______ of the test.

A) validity

B) efficiency

C) reliability

D) equity

E) complexity

45) Before creating training and development programs, managers should perform a ________ to determine which employees require training or development and what type of skills or knowledge they should acquire.

A) job analysis

B) feedback session

C) realistic job preview

D) needs assessment

E) subjective appraisal

46) ________ focuses primarily on teaching employees how to perform their current jobs and helping them acquire the knowledge and skills needed to be effective performers.

A) Performance appraisal

B) Training

C) Development

D) Objective appraisal

E) Worker relations

47) To prepare organization managers for new responsibilities or challenges, an organization should focus on ________ activities.

A) training

B) evaluation

C) appraisal

D) job analysis

E) development

48) ________ is often utilized for employee development but not for training.

A) Simulation

B) Classroom instruction

C) On-the-job training

D) Formal education

E) Role-playing

49) Due to the complexity and severe consequences of mistakes, air traffic controllers are required to undergo training in an artificial setting that closely mimics actual airport traffic conditions. This type of training is called

A) simulation.

B) apprenticeship.

C) on-the-job.

D) formal education.

E) role-playing.

50) Newly hired drivers for a beverage distributor participate in ________ training, by riding along with an experienced driver to familiarize themselves with routes, customer-receiving procedures, and inventory display practices.

A) simulation

B) classroom

C) on-the-job

D) developmental

E) role-playing

51) To provide executives with a broad understanding of the production process, a company rotates high-performing individuals through roles in planning, development, and deployment before taking on the next level of responsibility. This reflects development through

A) varied work experiences.

B) formal education.

C) on-the-job training.

D) role-playing.

E) simulation.

52) An organization offers a tuition reimbursement program to employees who have demonstrated the ability to take on new responsibilities and challenges. This organization is investing in developing employees through

A) mentoring.

B) on-the-job training.

C) formal education.

D) varied work experiences.

E) simulation.

53) ________ refers to a manager's evaluation of a subordinate's job performance and his or her contributions to the organization.

A) A 360-degree appraisal

B) Job analysis

C) Feedback

D) Performance testing

E) Performance appraisal

54) ________ is the process of a manager sharing evaluation information with a subordinate regarding contributions to the organization, giving the subordinate an opportunity to reflect on the evaluation, and working with the subordinate on a development plan.

A) A 360-degree appraisal

B) A trait appraisal

C) Performance feedback

D) A behavioral appraisal

E) Job enrichment

55) ________ appraisals are used by managers to assess subordinates on what they do on the job.

A) Sales

B) Behavior

C) Goal

D) Results

E) Trait

56) When trait appraisals are used,

A) managers focus on the outcomes of work behaviors.

B) it is important that employees possess specific traits to ensure high job performance.

C) evaluations may be viewed as unfair or discriminatory by employees.

D) managers can give employees feedback to help significantly improve performance.

E) the characteristic traits are usually short-lived and change often.

57) ________ appraisals assess what workers are like, while ________ appraisals assess what workers accomplish.

A) Trait; behavior

B) Behavior; results

C) Trait; results

D) Results; behavior

E) Behavior; trait

58) Two customer service employees have contrasting personalities and approach customer interactions quite differently. Their manager nonetheless appraises them comparably on the basis of customer feedback and issue resolution efficiency. This manager is using ________ appraisal.

A) results

B) trait

C) behavior

D) subjective

E) customer-based

59) A sales manager working for a car dealership evaluates each one of his sales staff solely on the number of cars sold by each member in one month and not by the method used to make the sales. This is an example of a(n) ________ appraisal.

A) subjective

B) trait

C) personality

D) behavior

E) objective

60) The behaviorally anchored rating scale (BARS) and the behavior observation scale (BOS), which measure performance as perceived by a manager, are often used in ________ appraisals.

A) subjective

B) trait

C) objective

D) peer

E) self

61) In order to improve his performance and motivation, Sindhar is evaluated by his direct manager, customers, subordinates, and peers. This is an example of a(n) ________ appraisal.

A) relationship

B) objective

C) results

D) collaborative

E) 360-degree

62) Employees in an organization meet every June with their direct managers to receive performance appraisal and feedback information and learn of their respective pay raises prior to the July 1st start of a new fiscal year. This reflects a(n) ________ appraisal process.

A) impromptu

B) development

C) subjective

D) formal

E) unofficial

63) ________ appraisals occur between managers and their subordinates whenever the need to discuss ongoing progress and areas for improvement arise.

A) Informal

B) 360-degree

C) Training

D) Development

E) Formal

64) For a general sense of how one organization's monetary incentives relate to other organizations in the same industry, managers can compare

A) pay levels.

B) pay structures.

C) performance appraisals.

D) benefit plans.

E) employee perks.

65) A(n) ________ clusters jobs into categories reflecting their relative importance to the organization and its goals, the levels of skill required, and other characteristics considered important by managers.

A) employee title

B) pay structure

C) job analysis

D) job description

E) pay level

66) ________ is an example of a benefit that is legally required and therefore not optional.

A) Life insurance

B) Unemployment insurance

C) Vacation time

D) Dental insurance

E) Subsidized day care

67) As foreman, part of Jaleel's job is to monitor company adherence to union contracts and meet monthly with union representatives to work through any concerns facing the factory workers. This demonstrates Jaleel's responsibility for

A) employee benefits.

B) labor relations.

C) performance feedback.

D) human resource planning.

E) performance appraisals.

68) The ________ made it legal for workers to organize into unions.

A) Fair Labor Standards Act

B) Civil Rights Act

C) National Labor Relations Act

D) Occupational Safety and Health Act

E) Equal Employment Opportunity Act

69) When managers and union representatives work together to resolve conflicts associated with working conditions, hours, wages, and job security, they are participating in

A) performance evaluation.

B) job design.

C) human resource planning.

D) collective bargaining.

E) unionization.

70) A(n) ________, a neutral third party, is usually called in to resolve any conflict that may arise over the interpretation of a collective bargaining agreement contract.

A) mediator

B) management spokesperson

C) arbitrator

D) picketer

E) union representative

71) In Celia's company, employees enroll each year for the set of benefits that makes the most sense for their individual needs. This is referred to as a(n) ________ plan.

A) affordable benefit

B) government-mandated

C) customized benefit

D) collective bargaining

E) cafeteria-style

72) ________ management is the process managers use to design the components of an HRM system to be consistent with elements of the organization's architecture and its goals and strategy.

A) Organizational design

B) Top-down human resource

C) Total organizational

D) Feedback

E) Strategic human resource

73) When undertaking strategic human resource management,

A) benefits packages are more critical than pay structures.

B) managers must recognize that each component of an HRM system influences the others.

C) a distinct, independent system may be required for each business division.

D) every HRM system component applies to every organization in a similar way.

E) managers should focus on the highest priority competitive building block to define an HRM system.

74) Rafael applied for a construction job that entails climbing ladders and scaffolding, lifting and carrying heavy items, digging, and operating various tools. The construction company required Rafael to perform a(n) ________ test to confirm that he has the body strength and stamina required for the job.

A) behavioral

B) physical ability

C) trait

D) personality

E) performance

75) When Katrina interviews applicants, she engages the applicant in an ordinary conversation and asks open-ended questions to get a feel for the applicants' personality and interests. What type of interview does Katrina conduct?

A) unstructured

B) situational

C) behavioral

D) structured

E) formal

76) A(n) ________ focuses on the evaluation of traits, behaviors, and results.

A) personality test

B) aptitude test

C) ability test

D) performance appraisal

E) physical ability appraisal

77) Melanie's manager recently met with her to discuss her strengths and weaknesses. Melanie was told she was a valued member of the team and a candidate for expanding her knowledge and skills into different areas. This is an example of the ________ component of an HRM system.

A) recruitment and selection

B) labor relations

C) performance appraisal and feedback

D) pay and benefits

E) training and development

78) Management candidates for an online retailer participate in a program where they spend time working in a website development office, customer service center, warehouse, and corporate headquarters. This opportunity is an example of employee

A) development.

B) training.

C) benefits.

D) selection.

E) mentoring.

79) The ________ prohibits child labor and provides for minimum wages, overtime pay, and maximum working hours to protect workers' rights.

A) Equal Pay Act

B) Fair Labor Standards Act

C) Family and Medical Leave Act

D) Title VII of the Civil Rights Act

E) Civil Rights Act

80) A school district claimed that it could not increase teacher wages because of financial shortfalls, despite the efforts of union leaders to negotiate a deal. After months of conflict, the union threatened to strike, which led to an arbitrator being enlisted to resolve the situation. This is an example of

A) mediation.

B) equal employment opportunity.

C) collective bargaining.

D) grievance procedures.

E) organized labor.

81) Relative to labor unions in the 1950s, U.S. workers today

A) are required to join a union.

B) benefit less from joining a union.

C) are more likely to strike.

D) are less likely to join a union.

E) are unable to join unions.

82) The interviewer for an administrative support position generates great enthusiasm for the job and office culture, which makes it easy to fill the position. Unfortunately, new hires have consistently resigned after working just a few weeks. This is due to the interviewing process lacking a(n)

A) realistic job preview.

B) personality test.

C) varied work experience.

D) references check.

E) performance test.

83) Managers will generally know their human resource needs and the jobs to be filled after completing a(n)

A) internal audit.

B) job analysis.

C) employee appraisal.

D) trait appraisal.

E) position study.

84) When forecasting human resource needs is difficult and fluctuations are expected over time, managers may choose to

A) add sufficient resources to create a buffer.

B) increase employee benefits.

C) outsource some human resource needs.

D) acquire a company with desirable resources.

E) invest in cross-training employees.

85) During his yearly performance review, Jed's manager refers to him as "conscientious, ambitious, and hard-working." This reflects a(n) ________ appraisal.

A) objective

B) behavior

C) feedback

D) results

E) trait

86) Identify two approaches to employee development. Explain their benefits and provide an example for each.

87) Explain the five major components of a human resource management system.

88) Discuss the reasons why managers may choose to outsource and also identify the disadvantages of outsourcing for an organization.

89) Discuss the advantages and disadvantages of internal recruitment. Explain how external recruitment can compensate for these disadvantages.

90) Identify a tool that provides potential candidates with an honest assessment of the position and explain why it is part of a wise recruiting strategy.

91) Differentiate between training and development. Provide two examples of each.

92) Discuss how performance appraisal and feedback contribute to an organization's effective management of human resources.

93) Distinguish between trait, behavior, and results appraisals and describe the affect each has on employee performance.

94) Differentiate between objective and subjective appraisals and discuss when each is most useful.

95) Identify four employee appraisal feedback sources in addition to an employee's direct manager. What might be a downside of incorporating this additional information?

96) Discuss how different organizational strategies affect wages and pay levels.

97) Explain the pros and cons of joining a union from the employees' perspective.

98) Corey is preparing to conduct interviews for a position on his team. How might Corey ensure he maintains objectivity to identify the best candidate for the job?

99) An assembly plant uses industrial robots to aid in the complex process of welding and moving parts from station to station. The company trains its employees before they start working on these machines with simulation-based learning. Explain why simulation is a good training tool for these assembly plant workers.

100) Top Shelf, Inc. is considering making changes in its pay levels. Benchmarking has confirmed that other companies in the same industry are paying higher wages with different bonus structures. What should the managers at Top Shelf consider before deciding to change the pay levels?