Test Bank Docx Quality Chapter.10

Introduction to Process Technology (NAPTA)

Chapter 10 Quality

1) What can be a result of unsatisfactory products?

A) Happy customers

B) Decreased waste

C) Inefficiencies

D) Decreased cost

Page Ref: 132

Objective: 10.1 Identify responses in the process industries to quality issues

Blooms Level: Understand

2) Why is the process industry concerned with quality?

A) Customer retention will prove that products are of high quality

B) Quality products and services are critical to the success of the organization

C) It improves profitability of the organization

D) It helps maintain or bolster the organization's reputation

Page Ref: 132

Objective: 10.1 Identify responses in the process industries to quality issues

Blooms Level: Understand

3) What business needs can be addressed with a quality process?

A) Offering customized products

B) Increasing downtime of people and equipment

C) Increasing waste of resources such as utilities and feedstock

D) Ensuring certifications necessary to trade internationally

Page Ref: 132

Objective: 10.1 Identify responses in the process industries to quality issues

Blooms Level: Understand

4) What theory successful sought to improve manufacturing by using engineers to develop plans that supervisors and workers executed?

A) Deming Cycle

B) Zero Defects

C) Statistical quality

D) Scientific management

Page Ref: 132

Objective: 10.2 Describe the role each of the following played in quality implementation: E. Deming, Joseph Juran, and Philip Crosby

Blooms Level: Understand

5) What theory states that every task or every job is part of a process?

A) Deming Cycle

B) Zero Defects

C) Statistical quality

D) Scientific management

Page Ref: 133

Objective: 10.2 Describe the role each of the following played in quality implementation: E. Deming, Joseph Juran, and Philip Crosby

Blooms Level: Understand

6) What is an example of the Pareto principle?

A) 80-20 Rule

B) Quality planning

C) Quality control

D) Quality Improvement

Page Ref: 134

Objective: 10.2 Describe the role each of the following played in quality implementation: E. Deming, Joseph Juran, and Philip Crosby

Blooms Level: Understand

7) Who advocated a proactive approach to quality?

A) F.W. Taylor

B) Philip B. Crosby

C) Joseph M. Juran

D) Dr. W. Edwards Deming

Page Ref: 135

Objective: 10.2 Describe the role each of the following played in quality implementation: E. Deming, Joseph Juran, and Philip Crosby

Blooms Level: Understand

8) What quality initiative is a collection of philosophies, concepts, methods, and tools used to manage quality?

A) ISO

B) Six Sigma

C) Total Productive Maintenance (TPM)

D) Total Quality Management (TQM)

Page Ref: 136

Objective: 10.3 Describe the four components of total quality management (TQM) and how it is applied in today's workplace

Blooms Level: Understand

9) Which component of Total Quality Management (TQM) focuses on the customer viewpoint to determine quality?

A) Customer focus

B) Continuous improvement

C) Management by data and facts

D) Employee empowerment

Page Ref: 136

Objective: 10.3 Describe the four components of total quality management (TQM) and how it is applied in today's workplace

Blooms Level: Understand

10) Which component of Total Quality Management (TQM) focuses on gathering information to understand how their processes work, what can be produced, and where improvements can be made?

A) Customer focus

B) Continuous improvement

C) Management by data and facts

D) Employee empowerment

Page Ref: 136

Objective: 10.3 Describe the four components of total quality management (TQM) and how it is applied in today's workplace

Blooms Level: Understand

11) What ISO standard provides a framework for quality management by addressing the process of producing and delivering products and standards?

A) ISO 9000

B) ISO 14000

C) ISO 13700

D) ISO 9500

Page Ref: 136

Objective: 10.4 Describe the application of the International Standardization Organization, ISO 9000 series, as it relates to the petrochemical and petroleum industry

Blooms Level: Understand

12) What ISO standard addresses environmental management systems?

A) ISO 9000

B) ISO 14000

C) ISO 13700

D) ISO 9500

Page Ref: 136

Objective: 10.4 Describe the application of the International Standardization Organization, ISO 9000 series, as it relates to the petrochemical and petroleum industry

Blooms Level: Understand

13) Why would a company seek ISO 9000 certification?

A) Many governments require certification

B) Allows companies to compete globally

C) Customer support is more efficient

D) Certification provides liability

Page Ref: 137

Objective: 10.4 Describe the application of the International Standardization Organization, ISO 9000 series, as it relates to the petrochemical and petroleum industry

Blooms Level: Understand

14) What quality initiative uses mathematical laws dealing with probability?

A) Six Sigma

B) Statistical Process Control (SPC)

C) Total Productive Maintenance (TPM)

D) Total Quality Management (TQM)

Page Ref: 137

Objective: 10.5 Describe the use of statistical process control (SPC) in the workplace

Blooms Level: Understand

15) What chart establishes limits for the amount of variation in a process?

A) Flowcharts

B) Control charts

C) Scatterplots

D) Pareto charts

Page Ref: 138

Objective: 10.5 Describe the use of statistical process control (SPC) in the workplace

Blooms Level: Understand

16) What quality initiative is considered advanced quality management using a data-driven approach and methodology to eliminate defects?

A) Six Sigma

B) Statistical Process Control (SPC)

C) Total Productive Maintenance (TPM)

D) Total Quality Management (TQM)

Page Ref: 141

Objective: 10.5 Describe the use of statistical process control (SPC) in the workplace

Blooms Level: Understand

17) What type of maintenance program approach involves conducting maintenance tasks on a set schedule to keep failures from happening?

A) Corrective

B) Preventive

C) Predictive

D) Detective

Page Ref: 143

Objective: 10.5 Describe the use of statistical process control (SPC) in the workplace

Blooms Level: Understand

18) What quality initiative employs a series of methods to ensure every machine in a process is always able to perform so that production is never interrupted?

A) Six Sigma

B) Statistical Process Control (SPC)

C) Total Productive Maintenance (TPM)

D) Total Quality Management (TQM)

Page Ref: 143

Objective: 10.5 Describe the use of statistical process control (SPC) in the workplace

Blooms Level: Understand

19) Which of the following is a responsibility of a process technician?

A) Becoming an expert in the quality program

B) Provide mediocre customer service

C) Gather data to use with statistical quality control tools

D) Work individually to meet quality goals

Page Ref: 144-145

Objective: 10.6 Describe the roles and responsibilities of the process technician in supporting quality improvement within the workplace

Blooms Level: Understand

20) What should a process technician do with they do not deal with customers directly?

A) Ignore customer service initiatives

B) Request to deal with customers directly

C) Provide good customer service to internal customers

D) Ask their supervisor for the customer service guidelines that apply to their position

Page Ref: 144-145

Objective: 10.6 Describe the roles and responsibilities of the process technician in supporting quality improvement within the workplace

Blooms Level: Understand

21) Which of the following is a responsibility of a process technician?

A) Completing equipment maintenance tasks

B) Alert management of problems

C) Participate in maintenance-oriented training sessions

D) Keep clear and complete records

Page Ref: 144-145

Objective: 10.6 Describe the roles and responsibilities of the process technician in supporting quality improvement within the workplace

Blooms Level: Understand