NAPTA Ch.8 Working In Teams Test Questions & Answers

Introduction to Process Technology (NAPTA)

Chapter 8 Working in Teams

1) How do work groups organize staff members?

A) Based on age

B) Based on experience

C) Based on similar skills

D) Based on education level

Page Ref: 92

Objective: 8.1 Describe the differences between work groups and teams

Blooms Level: Understand

2) Which of the following is a trait of an effective team?

A) Treats others with respect

B) Committed to multiple goals

C) Liable for specific tasks and projects

D) Each member holds other members trust

Page Ref: 93

Objective: 8.1 Describe the differences between work groups and teams

Blooms Level: Understand

3) Which of the following is a characteristic of work groups?

A) Multiple leaders

B) Purpose and tasks are decided by the group

C) Members answer to each other

D) Supervisor resolves conflicts between the group members

Page Ref: 93

Objective: 8.1 Describe the differences between work groups and teams

Blooms Level: Understand

4) Which of the following is a characteristic of teams?

A) One leader

B) Purpose and tasks are decided by the team leaders

C) Members answer to the team leaders

D) Team leader resolves conflicts between the team

Page Ref: 93

Objective: 8.1 Describe the differences between work groups and teams

Blooms Level: Understand

5) What factors may influence teams?

A) Skills

B) Tasks

C) Deadlines

D) All of the above

Page Ref: 93

Objective: 8.2 Describe the different types of teams encountered in the process industries

Blooms Level: Understand

6) Which of the following is a common type of team?

A) Insurance

B) Start-up

C) Operations

D) Safety improvement

Page Ref: 93-94

Objective: 8.2 Describe the different types of teams encountered in the process industries

Blooms Level: Remember

7) Which of the following is a common type of team?

A) Audit

B) Preservation

C) Function

D) Disciplinary

Page Ref: 93-94

Objective: 8.2 Describe the different types of teams encountered in the process industries

Blooms Level: Remember

8) What term is used to describe how team members choose its members?

A) Process

B) Technique

C) Composition

D) Team dynamics

Page Ref: 94

Objective: 8.3 Identify the characteristics of a high-performance or effective team

Blooms Level: Understand

9) What did Katzenback and Smith learn in their research regarding composition in high-performance teams?

A) All teams had "free riders"

B) All teams spent time getting consensus

C) No team started out with all the needed skills

D) Teams were made up of more than 10 people

Page Ref: 94

Objective: 8.3 Identify the characteristics of a high-performance or effective team

Blooms Level: Understand

10) How do high-performing teams approach tasks?

A) Spend time getting opinions

B) Enjoy the "big wins"

C) Observe other teams progress

D) Specify goals, objectives, achievements, and deadlines

Page Ref: 94

Objective: 8.3 Identify the characteristics of a high-performance or effective team

Blooms Level: Understand

11) What did Katzenback and Smith's research show relating to process?

A) All teams had "free riders"

B) Hid individual members' skills

C) Team members responded constructively to views expressed by others

D) Recognize the failures of other team members

Page Ref: 95

Objective: 8.3 Identify the characteristics of a high-performance or effective team

Blooms Level: Understand

12) What term is used to describe a set of actions that accomplish a job by a mutually agreed-upon deadline?

A) Task

B) Process

C) Feedback

D) Team

Page Ref: 95

Objective: 8.3 Identify the characteristics of a high-performance or effective team

Blooms Level: Understand

13) During which stage of team development is the fundamental issue team trust?

A) Forming

B) Storming

C) Norming

D) Performing

Page Ref: 97

Objective: 8.4 Describe the steps or stages through which a team evolves

Blooms Level: Understand

14) During which stage of team development is the fundamental issue is the development of teamwork standards?

A) Storming

B) Norming

C) Performing

D) Adjourning

Page Ref: 97

Objective: 8.4 Describe the steps or stages through which a team evolves

Blooms Level: Understand

15) What is a characteristic of the forming stage of team development?

A) Conclusive interactions

B) Careless behavior

C) No tension

D) Concern about acceptance

Page Ref: 97

Objective: 8.4 Describe the steps or stages through which a team evolves

Blooms Level: Understand

16) What stage of team development is a team in if the team had more frequent disagreements?

A) Forming

B) Storming

C) Norming

D) Performing

Page Ref: 97

Objective: 8.4 Describe the steps or stages through which a team evolves

Blooms Level: Analyze

17) What stage of team development is a team in if the team used creative problem solving?

A) Forming

B) Storming

C) Norming

D) Performing

Page Ref: 97

Objective: 8.4 Describe the steps or stages through which a team evolves

Blooms Level: Analyze

18) What might be the factor contributing to the lack of successful outcomes in a team that is taking too long to figure out a purpose?

A) Lacking a clear purpose

B) Having the wrong members

C) Having poor team dynamics

D) Tackling tasks that are not appropriate for teams

Page Ref: 98

Objective: 8.5 Identify factors that contribute to the unsuccessful results of a team, including: inability to achieve the defined outcome and problems in working together and achieving full synergy

Blooms Level: Analyze

19) What might be the factor contributing to the lack of successful outcomes in a team that is paying attention to the wrong issues?

A) Lacking a clear purpose

B) Having the wrong members

C) Having poor team dynamics

D) Tackling tasks that are not appropriate for teams

Page Ref: 98

Objective: 8.5 Identify factors that contribute to the unsuccessful results of a team, including: inability to achieve the defined outcome and problems in working together and achieving full synergy

Blooms Level: Analyze

20) What should team members do in the describe phase for resolving conflicts?

A) Ask, "What is happening?"

B) Use vague descriptions

C) Pay attention to the response

D) Describe the situation in specific emotional terms

Page Ref: 100

Objective: 8.5 Identify factors that contribute to the unsuccessful results of a team, including: inability to achieve the defined outcome and problems in working together and achieving full synergy

Blooms Level: Understand

21) In what phase of conflict resolution should team members negotiate an agreement as to what will change?

A) Describe Phase

B) Express Phase

C) Specify Phase

D) Contract Phase

Page Ref: 100

Objective: 8.5 Identify factors that contribute to the unsuccessful results of a team, including: inability to achieve the defined outcome and problems in working together and achieving full synergy

Blooms Level: Understand

22) What should you do when giving feedback?

A) Speak for all team members

B) Critique the problem, not the person

C) Speak from others perspective

D) Interrupt to get your feedback in

Page Ref: 101

Objective: 8.5 Identify factors that contribute to the unsuccessful results of a team, including: inability to achieve the defined outcome and problems in working together and achieving full synergy

Blooms Level: Understand

23) When are people the most productive and creative?

A) When they feel happy

B) When they feel valued

C) When they feel supported

D) When they feel understood

Page Ref: 102

Objective: 8.6 Define workforce diversity and its impact on workplace relations in a team environment and in a work group (coworkers)

Blooms Level: Understand

24) What describes beliefs about individuals or groups that are based on opinions, habits of thinking, or rumors?

A) Prejudice

B) Diversity

C) Stereotyping

D) Ethnocentrism

Page Ref: 102

Objective: 8.6 Define workforce diversity and its impact on workplace relations in a team environment and in a work group (coworkers)

Blooms Level: Understand

25) What is a major cause of ethnocentric misunderstandings?

A) Rumors

B) Habits

C) Lack of communication

D) Exposure to other groups

Page Ref: 103

Objective: 8.6 Define workforce diversity and its impact on workplace relations in a team environment and in a work group (coworkers)

Blooms Level: Understand

26) What can be a result of prejudice?

A) Experimental perception

B) Sensory perception

C) Selective perception

D) Attention perception

Page Ref: 103

Objective: 8.6 Define workforce diversity and its impact on workplace relations in a team environment and in a work group (coworkers)

Blooms Level: Understand