Test Bank Docx 3rd Edition Listening Critically Chapter.3

Test Bank

Chapter 3: Listening Critically

Multiple Choice

1. Despite being our most frequent activity, ______ is also one of our least developed skills.

a. hearing

b. listening

c. speaking

d. arguing

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Medium

2. Which of the following is a stage of listening?

a. understanding

b. telling

c. comparing

d. arguing

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Knowledge

Answer Location: 3.1. The Six Stages of Listening

Difficulty Level: Easy

3. Following the stages of listening, after we have interpreted the message, what is our next step?

a. understanding

b. evaluating

c. comparing

d. responding

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1. The Six Stages of Listening

Difficulty Level: Medium

4. ______ involves our willingness to focus on and organize particular stimuli.

a. Sensing

b. Attending

c. Associating

d. Remembering

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1. The Six Stages of Listening

Difficulty Level: Medium

5. ______ is an involuntary physiological process, while ______ is a voluntary mental process.

a. Interpreting; listening

b. Listening; hearing

c. Interpreting; hearing

d. Hearing; listening

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1a. Stage 1: Hearing

Difficulty Level: Medium

6. To not just capture, but also retain the attention of listeners, speakers may do which of the following?

a. focus on subjects of particular interest to receivers

b. use words and images that evoke pictures in the minds of receivers

c. incorporate activity and movement into presentations

d. all of these

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1a. Stage 1: Hearing

Difficulty Level: Medium

7. During the understanding stage of listening, we focus on meaning, using our own reservoir of information to ______ the message.

a. encode

b. decode

c. disseminate

d. reject

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1b. Stage 2: Understanding

Difficulty Level: Medium

8. A good speaker builds ______ into his or her message to increase the audience’s chances of remembering it.

a. redundancy

b. clarity

c. fear

d. inspiration

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Medium

9. During the interpreting stage, we seek to understand the message from ______.

a. the speaker’s perspective

b. the listeners’ perspective

c. a visual perspective

d. an external perspective

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1d. Stage 4: Interpreting

Difficulty Level: Medium

10. While ______, we mentally save what we’ve gained from the speaker’s message for further use.

a. interpreting

b. listening

c. remembering

d. evaluating

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Medium

11. To interpret a speaker’s message accurately, we may do which of the following?

a. relate what the speaker says to what we already know

b. compile questions to ask to clarify things

c. paraphrase the speaker’s thoughts in our own words

d. we may do all of these

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1d. Stage 4: Interpreting

Difficulty Level: Medium

12. We use critical thinking skills to weigh the worth of speaker’s message during the ______ stage.

a. understanding

b. interpreting

c. evaluating

d. comparing

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1e. Stage 5: Evaluating

Difficulty Level: Medium

13. Applause for a speaker occurs during which stage?

a. understanding

b. interpreting

c. evaluating

d. responding

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1f. Stage 6: Responding

Difficulty Level: Medium

14. During the responding stage, you do which of the following?

a. form your opinions on the message

b. ask for feedback

c. communicate our thoughts and feelings about the message we’ve received

d. leave

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1f. Stage 6: Responding

Difficulty Level: Medium

15. Each of the six stages of listening is influenced by emotional and intellectual biases referred to as ______.

a. opinions

b. emotional factors

c. feelings

d. affectors

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Knowledge

Answer Location: 3.2. Listening and Cultural Differences

Difficulty Level: Easy

16. Which of the following are likely to influence our listening behaviors?

a. our values

b. our cultural background

c. our attitudes

d. all of these

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.2. Listening and Cultural Differences

Difficulty Level: Medium

17. The tendency to assess the values, beliefs, and behaviors of our own culture as superior to those of other cultures is ______.

a. imperialism

b. ethnocentrism

c. hearing

d. listening

Learning Objective: 3.2: Describe the impact of cultural diversity on listening.

Cognitive Domain: Knowledge

Answer Location: 3.2. Listening and Cultural Differences

Difficulty Level: Easy

18. Who has the responsibilities of speechmaking?

a. the speaker and the listener

b. the speaker

c. the listener

d. neither the speaker nor listener

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Comprehension

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Medium

19. As information is communicated, complex data are simplified, objectives are clarified, and the ______ levels of listeners drop.

a. knowledge

b. stress

c. confidence

d. sympathy

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Comprehension

Answer Location: 3.3a. Reduced Stress

Difficulty Level: Medium

20. As a college student, you will spend approximately what percent of class listening?

a. 10%

b. 30%

c. 60%

d. 100%

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Knowledge

Answer Location: 3.3b. More Learning

Difficulty Level: Medium

21. People who listen critically to the messages of others and do not just accept what is presented to them do which of the following ______.

a. spot faulty reasoning

b. identify invalid arguments

c. spot gross appeals to prejudice

d. they do all of these

Learning Objective: 3.2: Describe the impact of cultural diversity on listening.

Cognitive Domain: Knowledge

Answer Location: 3.3f. A Better Society

Difficulty Level: Medium

22. Listening to your favorite musical artist because you enjoy his or her music is an example of ______.

a. appreciative listening

b. empathic listening

c. comprehensive listening

d. critical/deliberative listening

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Comprehension

Answer Location: 3.4a. Type 1: Appreciative: Listening for Pleasure.

Difficulty Level: Medium

23. Listening to provide emotional support is referred to as ______.

a. appreciative listening

b. empathic listening

c. comprehensive listening

d. critical/deliberative listening

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Knowledge

Answer Location: 3.4b. Type 2: Empathic: Listening to Provide Emotional Support

Difficulty Level: Easy

24. Listening with the objective of gaining knowledge is referred to as ______.

a. appreciative listening

b. empathic listening

c. comprehensive listening

d. critical/deliberative listening

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Knowledge

Answer Location: 3.4c. Type 3: Comprehensive: Listening to Get Information

Difficulty Level: Easy

25. When you listen in order to make an evaluation or a decision, you are using which type of listening?

a. appreciative listening

b. empathic listening

c. comprehensive listening

d. critical/deliberative listening

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Knowledge

Answer Location: 3.4d. Type 4: Critical/Deliberative: Listening to Make an Evaluation

Difficulty Level: Easy

26. In the United States, we are guaranteed free speech, and that means ______.

a. we can talk about controversial topics

b. people will listen to us

c. we can speak without being questioned

d. we shouldn’t listen critically

Learning Objective: 3.2: Describe the impact of cultural diversity on listening.

Cognitive Domain: Comprehension

Answer Location: 3.6. Improving Listening Behaviors

Difficulty Level: Medium

27. Particular words a speaker uses that trigger an immediate emotional response and interfere with an audience member’s ability to listen are referred to as ______.

a. trigger words

b. key words

c. red-flag words

d. alarm words

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Comprehension

Answer Location: 3.6d. Control Emotional Reactions

Difficulty Level: Medium

28. Making sure that the temperature of the room is comfortable is an example of ______.

a. staying tuned in

b. using time wisely

c. controlling the physical environment

d. reacting honestly

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Comprehension

Answer Location: 3.6g. Control the Physical Environment

Difficulty Level: Medium

29. The difference between the rate of the average speaker and the rate of comprehension for the average listener is referred to as the ______ differential.

a. speech–thought

b. listening–comprehension

c. speech–compensation

d. listening–thought

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Knowledge

Answer Location: 3.6h. Use Time Wisely

Difficulty Level: Easy

30. We tend to ______ the words of those who listen to us.

a. reject

b. accept

c. question

d. feel

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Easy

31. Which of the following is a known benefit of critical listening?

a. improved speaker–audience relationship

b. enhanced stress

c. impaired decision making

d. more organization

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Analysis

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Hard

32. ______ can improve the speaker–audience relationship because when we have an attentive audience, we tend to be more confident and effective.

a. Reading

b. Memorization

c. Meditation

d. Listening

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Application

Answer Location: 3.3c. Improved Speaker–Audience Relationship

Difficulty Level: Easy

33. In order to enhance memory and recall, a good speaker builds ______ into their message.

a. pauses

b. redundancy

c. opinions

d. listening

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Knowledge

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Easy

34. ______ listening would often take place during a political debate or rally.

a. Empathic

b. Comprehensive

c. Critical

d. Appreciative

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Application

Answer Location: 3.4d. Type 4: Critical/Deliberative: Listening to Make an Evaluation

Difficulty Level: Medium

35. Empathic listening is intended to provide ______.

a. pleasure

b. evaluation

c. information

d. emotional support

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Analysis

Answer Location: 3.4. The Four Types of Listening

Difficulty Level: Hard

36. Which of the following is one of the four types of listening?

a. entertainment

b. cautious

c. appreciative

d. conflicted

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Knowledge

Answer Location: 3.4. The Four Types of Listening

Difficulty Level: Medium

37. Being able to listen with the objective of gaining knowledge is referred to as ______.

a. organic listening

b. hearing

c. comprehensive listening

d. inquisitive listening

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Knowledge

Answer Location: 3.4c. Type 3: Comprehensive: Listening to Get Information

Difficulty Level: Medium

38. Which of the following listening styles values being intellectually challenged?

a. time-oriented

b. content-oriented

c. action-oriented

d. people-oriented

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Comprehension

Answer Location: 3.5c. Content-Oriented Listening

Difficulty Level: Medium

39. The ______-oriented listening style values being precise and direct.

a. time

b. content

c. action

d. people

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Comprehension

Answer Location: 3.5b. Action-Oriented Listening

Difficulty Level: Medium

Fill-in-the-Blank

1. The best ______ often make the best speakers.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Medium

2. You can hear without ______, but you cannot ______ without hearing.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1a. Stage 1: Hearing

Difficulty Level: Medium

3. ______ involves our willingness to focus on and organize particular stimuli.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1. The Six Stages of Listening

Difficulty Level: Medium

4. To assess the quality, appropriateness, and value of spoken words, we need to possess two key skills: the ability to ______ and the ability to ______.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Medium

5. We use our own knowledge and information to decode a message during the ______ stage.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Knowledge

Answer Location: 3.1b. Stage 2: Understanding

Difficulty Level: Easy

6. While ______, we mentally save what we’ve gained from the speaker’s message for further use.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Medium

7. In order to enhance memory and recall, a good speaker builds ______ into his or her message.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Medium

8. ______ levels will often drop as information is communicated, complex data are simplified, and objectives are clarified.

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Comprehension

Answer Location: 3.3a. Reduced Stress

Difficulty Level: Medium

9. As a college student, you will spend approximately ______ percent of class listening.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Knowledge

Answer Location: 3.3b. More Learning

Difficulty Level: Easy

10. ______ can improve the speaker–audience relationship because when we have an attentive audience, we tend to be more confident and effective.

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Comprehension

Answer Location: 3.3c. Improved Speaker–Audience Relationship

Difficulty Level: Medium

11. When listening to a message, we shouldn’t fake our responses, we should react ______.

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Application

Answer Location: 3.6b. React Honestly

Difficulty Level: Medium

12. Listening to your favorite band is an example of ______ listening.

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Application

Answer Location: 3.4a. Type 1: Appreciative: Listening for Pleasure

Difficulty Level: Medium

13. Empathic listening serves a ______ function.

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Knowledge

Answer Location: 3.4b. Type 2: Empathic: Listening to Provide Emotional Support

Difficulty Level: Easy

14. Listening with the objective of gaining knowledge is referred to as ______.

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Knowledge

Answer Location: 3.4c. Type 3: Comprehensive: Listening to Get Information

Difficulty Level: Medium

15. ______ is the tendency to assess the values, beliefs, and behaviors of our own culture as superior to those of other cultures.

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Knowledge

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Easy

16. ______-oriented listeners are those who focus on the emotions and interests of others.

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Knowledge

Answer Location: 3.5a. People-Oriented Listening

Difficulty Level: Easy

17. ______-oriented listeners expect the speaker to get to the point.

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Knowledge

Answer Location: 3.5d. Time-Oriented Listening

Difficulty Level: Easy

18. ______ words are those a speaker uses that trigger an immediate emotional response and interfere with an audience member’s ability to listen.

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Knowledge

Answer Location: 3.6d. Control Emotional Reactions

Difficulty Level: Easy

19. The ______ is the difference between the rate of the average speaker and the rate of comprehension for the average listener is referred to as.

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Knowledge

Answer Location: 3.6h. Use Time Wisely

Difficulty Level: Easy

20. ______ listeners will often avoid material that is challenging.

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Comprehension

Answer Location: 3.6d. Control Emotional Reactions

Difficulty Level: Medium

True/False

1. We tend to accept the words of those who listen to us.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1. The Six Stages of Listening

Difficulty Level: Medium

2. Though it is one of our most frequent activities, hearing is also one of our least developed skills.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1a. Stage 1: Hearing

Difficulty Level: Medium

3. Associating involves our willingness to focus on and organize particular stimuli.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1. The Six Stages of Listening

Difficulty Level: Medium

4. Listening is a voluntary, mental process.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1. The Six Stages of Listening

Difficulty Level: Medium

5. Hearing is a psychological process.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1. The Six Stages of Listening

Difficulty Level: Medium

6. While remembering we mentally save what we’ve gained from the speaker’s message for further use.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Medium

7. When listening to a speech, during the interpreting stage, we seek to understand the message from the speaker’s perspective.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1d. Stage 4: Interpreting

Difficulty Level: Medium

8. Hearing and listening are in essence the same process.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1a. Stage 1: Hearing

Difficulty Level: Medium

9. You can hear without listening, but you cannot listen without hearing.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1a. Stage 1: Hearing

Difficulty Level: Medium

10. During the remembering stage, we mentally save what we’ve gained from the speaker’s message for further use.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Medium

11. A good speaker builds redundancy into his or her message.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Application

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Medium

12. Applause for a speaker occurs during the evaluating stage.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1f. Stage 6: Responding

Difficulty Level: Medium

13. Ethnocentrism is the tendency to assess the values, beliefs, and behaviors of our own culture as superior to those of other cultures.

Learning Objective: 3.2: Describe the impact of cultural diversity on listening.

Cognitive Domain: Knowledge

Answer Location: 3.2. Listening and Cultural Differences

Difficulty Level: Easy

14. As information is clarified, the stress levels of listeners rise.

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Comprehension

Answer Location: 3.3a. Reduced Stress

Difficulty Level: Medium

15. Improved speaker–audience relationships are one of the benefits of critical listening.

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Analysis

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Hard

16. As a college student, you will spend approximately 35 percent of class listening.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Knowledge

Answer Location: 3.3b. More Learning

Difficulty Level: Medium

17. Reduced stress is one of the benefits of critical thinking as a speaker.

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Comprehension

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Medium

18. Improved speaker–audience relationships are a known benefit of critical listening.

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Comprehension

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Easy

19. Listening for pleasure is the appreciative type of listening.

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Comprehension

Answer Location: 3.4. The Four Types of Listening

Difficulty Level: Easy

20. Listening to a college lecture is an example of critical listening.

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Knowledge

Answer Location: 3.4. The Four Types of Listening

Difficulty Level: Medium

21. Empathic listening serves a therapeutic function.

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Knowledge

Answer Location: 3.4b. Type 2: Empathic: Listening to Provide Emotional Support

Difficulty Level: Easy

22. When you are lost and ask another person for directions, you are listening with the objective of gaining knowledge.

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Application

Answer Location: 3.4c. Type 3: Comprehensive: Listening to Get Information

Difficulty Level: Medium

23. Content-oriented listeners value clarity and preciseness above all else.

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Comprehension

Answer Location: 3.5b. Action-Oriented Listening

Difficulty Level: Medium

24. People-oriented, action-oriented, content-oriented, and time-oriented are the four styles of listening.

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Knowledge

Answer Location: 3.5. Listening Styles

Difficulty Level: Easy

25. “Triggering words” are ones a speaker uses that create an immediate emotional response and interfere with an audience member’s ability to listen.

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Comprehension

Answer Location: 3.6d. Control Emotional Reactions

Difficulty Level: Medium

26. Competent listeners often avoid material that is challenging.

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Comprehension

Answer Location: 3.6e. Challenge Yourself

Difficulty Level: Medium

Short Answer/Essay

1. Define and discuss one of the six stages of listening.

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1. The Six Stages of Listening

Difficulty Level: Medium

2. What happens during the evaluating stage of listening?

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Comprehension

Answer Location: 3.1e. Stage 5: Evaluating

Difficulty Level: Medium

3. What is the importance of redundancy in a speech?

Learning Objective: 3.1: Define listening, explaining its six stages and role in a free society.

Cognitive Domain: Analysis

Answer Location: 3.1c. Stage 3: Remembering

Difficulty Level: Hard

4. Discuss and exemplify the connections between listening and cultural differences.

Learning Objective: 3.2: Describe the impact of cultural diversity on listening.

Cognitive Domain: Comprehension

Answer Location: 3.2. Listening and Cultural Differences

Difficulty Level: Medium

5. Define and discuss one of the benefits of critical listening.

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Comprehension

Answer Location: 3.3. The Benefits of Critical Listening

Difficulty Level: Medium

6. Describe the impact of stress on a speaker.

Learning Objective: 3.3: Identify the benefits of critical listening.

Cognitive Domain: Comprehension

Answer Location: 3.3a. Reduced Stress

Difficulty Level: Medium

7. Discuss and exemplify on of the four types of listening.

Learning Objective: 3.4: Compare and contrast four types of listening.

Cognitive Domain: Comprehension

Answer Location: 3.4. The Four Types of Listening

Difficulty Level: Medium

8. Explain how being a better listener can improve society.

Learning Objective: 3.2: Describe the impact of cultural diversity on listening.

Cognitive Domain: Analysis

Answer Location: 3.3f. A Better Society

Difficulty Level: Hard

9. List the four listening styles and identify what attitudes and beliefs they are associated with.

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Comprehension

Answer Location: 3.5. Listening Styles

Difficulty Level: Medium

10. What are “red-flag words?” What do they do?

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Comprehension

Answer Location: 3.6d. Control Emotional Reactions

Difficulty Level: Medium

11. What are a few ways to improve listening behaviors?

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Comprehension

Answer Location: 3.6. Improving Listening Behaviors

Difficulty Level: Medium

12. How can critical listening improve speaker–audience relationships?

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Analysis

Answer Location: 3.3c. Improved Speaker–Audience Relationship

Difficulty Level: Hard

13. Name two-to-three problem listening behaviors.

Learning Objective: 3.6: Be an effective audience member and speaker, demonstrating critical thinking and listening skills.

Cognitive Domain: Knowledge

Answer Location: 3.6. Improving Listening Behaviors

Difficulty Level: Easy

14. Describe time-oriented listeners.

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Knowledge

Answer Location: 3.5d. Time-Oriented Listening

Difficulty Level: Easy

15. Compare and contrast people-oriented and content-oriented listeners.

Learning Objective: 3.5: Distinguish among four styles of listening.

Cognitive Domain: Comprehension

Answer Location: 3.5. Listening Styles

Difficulty Level: Medium