Test Bank Chapter 8 Listening Receiving And Responding

Chapter 8: Listening: Receiving and Responding

Test Bank

Type: multiple choice question

Title: Chapter 8 Question 1

1) Much of the advice people offer on listening is __________.

Feedback: Much of the advice about listening is overly simplistic and doesn’t capture the complex nature of listening.

Page reference: 8.1 The Nature of Listening

a.too complicated

b.overly simplistic

c.based on dated research

d.difficult to understand

Type: multiple choice question

Title: Chapter 8 Question 2

2) What do managers rank as the ability they seek most in new hires?

Feedback: Managers rank “ability to listen” as the competence most important in new hires.

Page reference: 8.1.1 The Importance of Listening

a.Listening

b.Collaborating

c.Innovating

d.Managing

Type: multiple choice question

Title: Chapter 8 Question 3

3) Having a supervisor who is an active, empathic listener is correlated with which of the following?

Feedback: Employees whose supervisors are active, empathic listeners report less stress and higher satisfaction not only in their jobs, but also in their home lives.

Page reference: 8.1.1 The Importance of Listening

a.Less stress at home

b.Higher satisfaction at work

c.Less stress and higher satisfaction at work but not home

d.Less stress and higher satisfaction at both work and home

Type: multiple choice question

Title: Chapter 8 Question 4

4) Interpersonal listening is defined as the process of __________ and responding to others’ messages.

Feedback: Receiving and responding to others’ messages is the definition of interpersonal listening.

Page reference: 8.1.2 The Importance of Listening

a.understanding

b.evaluating

c.receiving

d.paraphrasing

Type: multiple choice question

Title: Chapter 8 Question 5

5) Which statement is TRUE about hearing versus listening?

Feedback: Listening and hearing aren’t identical. Hearing is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain. Listening occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning.

Page reference:8.1.2 The Importance of Listening

a.Hearing occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning.

b.Hearing is not automatic.

c.Hearing is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain

d.Hearing and listening are identical.

Type: multiple choice question

Title: Chapter 8 Question 6

6) Schemas and stereotypes are associated with which type of listening?

Feedback: When managing an onslaught of messages, it can be helpful to forgo careful analysis and fall back on the schemas—and sometimes the stereotypes—associated with mindless listening.

Page reference:8.1.2 The Importance of Listening

a.Mindful

b.Mindless

c.Supportive

d.Relational

Type: multiple choice question

Title: Chapter 8 Question 7

7) After listening carefully to your sister’s account of how she was let go at work, you ask her how she feels. You are what kind of listener?

Feedback: Aiming to understand how others feel, relational listeners are more interested in understanding and supporting people than in evaluating or controlling them.

Page reference:8.1.3 Listening Styles

a.Relational

b.Task-oriented

c.Critical

d.Analytical

Type: multiple choice question

Title: Chapter 8 Question 8

8) Which type of listening can be impractical when a deadline is fast approaching?

Feedback: The thorough approach of analytical listening can be time consuming and impractical, such as when a deadline is fast approaching.

Page reference: 8.1.3 Listening Styles

a.Task-oriented

b.Relational

c.Analytical

d.Critical

Type: multiple choice question

Title: Chapter 8 Question 9

9) Your spouse is not interested in hearing how you feel when your boss belittles you at work. Instead, he suggests ways you can avoid such criticism. He is what kind of listener?

Feedback: Focused on efficiency and accomplishing the job at hand, task-oriented listeners tend to ignore emotions.

Page reference: 8.1.3 Listening Styles

a.Analytical

b.Relational

c.Task-oriented

d.Critical

Type: multiple choice question

Title: Chapter 8 Question 10

10) We often choose—understandably and sometimes wisely—to listen mindlessly rather than mindfully due to which barrier to listening?

Feedback: The sheer amount of information you encounter every day makes it impossible to listen carefully to everything you hear.

Page reference: 8.2.1 Recognizing Barriers to Listening

a.Information overload

b.Personal concerns

c.Rapid thought

d.Noise

Type: multiple choice question

Title: Chapter 8 Question 11

11) A hot, stuffy room is an example of which barrier to listening?

Feedback: A hot, stuffy room that can distract you from paying attention to a speaker’s remarks is considered noise in communication terminology.

Page reference: 8.2.1 Recognizing Barriers to Listening

a.Information overload

b.Noise

c.Rapid thought

d.Personal concerns

Type: multiple choice question

Title: Chapter 8 Question 12

12) Although we’re capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly—between __________ and __________ words per minute.

Feedback: Although people are capable of understanding speech at rates up to 600 words per minute, the average person speaks much more slowly—between 100 and 140 words per minute.

Page reference: 8.2.1 Recognizing Barriers to Listening

a.100; 140

b.150; 200

c.250; 300

d.350; 400

Type: multiple choice question

Title: Chapter 8 Question 13

13) Spending several hours a day online consuming news and social media can impair listening through __________.

Feedback: The sheer amount of information you encounter every day makes it impossible to listen carefully to everything you hear.

Page reference: 8.2.1 Recognizing Barriers to Listening

a.information overload

b.personal concerns

c.rapid thought

d.noise

Type: multiple choice question

Title: Chapter 8 Question 14

14) Pretending to listen while thinking about something else characterizes which type of listening?

Feedback: Pseudolistening is pretending to pay attention.

Page reference: 8.2.2 Recognizing Barriers to Listening

a.Selective listening

b.Defensive listening

c.Ambushing

d.Pseudolistening

Type: multiple choice question

Title: Chapter 8 Question 15

15) While __________ involves focuses on only topics of interest, insulated listening involves tuning out unpleasant topics.

Feedback: Selective listening is responding only to the parts of a speaker’s remarks that interest you, ignoring or rejecting everything else.

Page reference: 8.2.2 Recognizing Barriers to Listening

a.selective listening

b.defensive listening

c.ambushing

d.pseudolistening

Type: multiple choice question

Title: Chapter 8 Question 16

16) You stopped sharing sensitive information with your roommate because she would often use it to attack you later. Your roommate is guilty of what type of listening?

Feedback: Ambushing is listening carefully only to collect information for use in attacking the speaker. This kind of strategy can ruin a supportive communication climate.

Page reference: 8.2.2 Recognizing Barriers to Listening

a.Selective listening

b.Defensive listening

c.Ambushing

d.Pseudolistening

Type: multiple choice question

Title: Chapter 8 Question 17

17) Your parents live in a hotspot for COVID 19 where case counts are surging, but they only listen to news that puts a positive spin on the pandemic. What kind of listening are they employing?

Feedback: Insulated listeners tune out any topics they’d rather not deal with.

Page reference: 8.2.2 Recognizing Barriers to Listening

a.Selective listening

b.Insulated listening

c.Defensive listening

d.Pseudolistening

Type: multiple choice question

Title: Chapter 8 Question 18

18) Which type of listening ignores the contributions of others and monopolizes speaking time?

Feedback: Stage hoggingis expressing your own ideas without inviting others to share theirs. Stage hogs allow another to speak from time to time, but only so they can catch their breath.

Page reference: 8.2.2 Recognizing Barriers to Listening

a.Selective listening

b.Pseudolistening

c.Defensive listening

d.Stage hogging

Type: multiple choice question

Title: Chapter 8 Question 19

19) A number of factors such as physiological disorders and background noise can diminish __________, the first stage of listening.

Feedback: A number of factors such as illness or background noise can affect hearing, the physiological aspect and first component of listening.

Page reference: 8.3.1 Hearing

a.hearing

b.attending

c.understanding

d.remembering

Type: multiple choice question

Title: Chapter 8 Question 20

20) After attending two loud concerts and a fireworks display on the 4^th of July long weekend, you find yourself asking people to repeat what they just said. What type of problem are you likely experiencing?

Feedback: Auditory fatigue is a temporary loss of hearing caused by continuous exposure to the same tone or loudness.

Page reference: 8.3.1 Hearing

a.Mindless listening

b.Auditory fatigue

c.Listening fidelity

d.De-escalatory spiral

Type: multiple choice question

Title: Chapter 8 Question 21

21) Whereas hearing is a physiological process, attending is a psychological one that is part of the __________ stage of perception.

Feedback: Attending, focusing on some messages and filtering out others, is part of the perceptual stage of selection.

Page reference: 8.3.2 Attending

a.responding

b.remembering

c.understanding

d.selection

Type: multiple choice question

Title: Chapter 8 Question 22

22) The deluge of communication that characterizes the digital age has made which stage of listening tougher than at any time in human history?

Feedback: Everyday environments are awash in messages from both social and mass media that make attending difficult.

Page reference: 8.3.2 Attending

a.Responding

b.Remembering

c.Attending

d.Selection

Type: multiple choice question

Title: Chapter 8 Question 23

23) What is the term for attaching meaning to a message?

Feedback: Understanding occurs when we attach meaning to a message.

Page reference: 8.3.3 Understanding

a.Understanding

b.Listening infidelity

c.Attending

d. Remembering

Type: multiple choice question

Title: Chapter 8 Question 24

24) Syntactic rules, jargon, and message source are all factors significantly featured in which stage of listening?

Feedback: Attaching meaning to a message, understanding is a stage of the listening process composed of several elements, including syntax, word choice, and context.

Page reference: 8.3.3 Understanding

a.Hearing

b.Attending

c.Understanding

d. Remembering

Type: multiple choice question

Title: Chapter 8 Question 25

25) The degree of congruence between what a listener understands and what the message sender was attempting to communicate is known as __________.

Feedback: Listening fidelity involves understanding and being understood.

Page reference: 8.3.3 Understanding

a.empathy

b.reflective feedback

c.attending

d. listening fidelity

Type: multiple choice question

Title: Chapter 8 Question 26

26) What stage of the listening process demonstrates its transactional nature?

Feedback: Listening is transactional, and people don’t get the full enjoyment out of good news until they share it with someone who listens and responds supportively.

Page reference: 8.3.5 Responding

a.Attending

b. Understanding

c.Remembering

d. Responding

Type: multiple choice question

Title: Chapter 8 Question 27

27) The stage of responding in the listening process involves __________.

Feedback: A final part of the listening process involves responding to a message—giving observable feedback.

Page reference: 8.3.5 Responding

a.Feedback

b. Understanding

c.Remembering

d. Attending

Type: multiple choice question

Title: Chapter 8 Question 28

28) The primary goals of __________ feedback are to understand, confirm, and mirror what the speaker said. By contrast, the primary goals of__________ feedback are to judge the speaker’s message and provide guidance.

Feedback: Listening responses range from reflective feedback, which invites the speaker to talk without concern of evaluation, to more directive responses, which evaluate the speaker’s messages.

Page reference: 8.4 Types of Listening Responses

a.reflective; directive

b.directive; reflective

c.advising; analyzing

d. analyzing; advising

Type: multiple choice question

Title: Chapter 8 Question 29

29) How do a supporting listening response and an evaluating response differ?

Feedback: Listening responses range from reflective feedback (including support) to more directive responses (including evaluation).

Page reference: 8.4 Types of Listening Responses 8.4.9 Which Response Type to Use

a.An evaluating response is less effective.

b.A supporting response is less effective.

c.A supporting response is more directive and less reflective.

d. An evaluating response is more directive and less reflective.

Type: multiple choice question

Title: Chapter 8 Question 30

30) “Are you busy Saturday night?” your mom asks because she wants you to babysit your younger brother. This is an example of a(n) __________ question that __________.

Feedback: This query, whichdirects someone toward a desired response, is a leading counterfeit question that traps the speaker.

Page reference: 8.4.2 Questioning

a.sincere; makes a statement

b. open; traps the speaker

c.counterfeit; carries a hidden agenda

d. divergent; seeks a positive judgment

Type: multiple choice question

Title: Chapter 8 Question 31

31) Which response style restates in your own words the message you thought the speaker sent?

Feedback: Paraphrasing is feedback that restates a speaker’s message to confirm your understanding of it.

Page reference: 8.4.3 Paraphrasing

a.Evaluating

b. Paraphrasing

c.Advising

d. Empathizing

Type: multiple choice question

Title: Chapter 8 Question 32

32) Which response style do listeners use when they want to show they identify with a speaker?

Feedback: Empathy involves perspective taking, emotional contagion, and genuine concern.

Page reference: 8.4.4 Empathizing

a.Evaluating

b.Analyzing

c.Advising

d. Empathizing

Type: multiple choice question

Title: Chapter 8 Question 33

33) Which listening response is the least helpful?

Feedback: Minimizing responses, which downplay the seriousness of a hurtful event, are generally considered the least helpful.

Page reference: 8.4.4 Empathizing

a.I’d be upset too if my brother didn’t call on my birthday.

b.How did you feel about your brother not calling on your birthday?

c.Your brother didn’t call on your birthday, but it’s only one day of the year. Let it go.

d. I know you felt really hurt when your brother didn’t call on your birthday.

Type: multiple choice question

Title: Chapter 8 Question 34

34) Which listening response style can effectively help others see alternative meanings of a situation?

Feedback: Sometimes analysis helps clarify a confusing problem by offering alternative interpretations and providing more objective understanding.

Page reference: 8.4.6 Analyzing

a.Advising

b.Analyzing

c.Supporting

d. Empathizing

Type: multiple choice question

Title: Chapter 8 Question 35

35) Which is NOT a potential problem with giving advice?

Feedback: Despite its many problems, advising is the most common reaction when approached with another’s problem.

Page reference: 8.4.8 Advising

a.Advising is an uncommon listening response that takes people by surprise.

b.It allows others to avoid responsibility for their decisions.

c.The position of advice recipient is a potentially unwelcome identity because it may imply inferiority.

d. What’s right for one person may not be right for another.

Type: multiple choice question

Title: Chapter 8 Question 36

36) Pioneering therapist Carl Rogers recommended what type of listening?

Feedback: Carl Rogers advised moving from reflective to directive responses on the listening spectrum, a practice he called active listening.

Page reference: 8.4.9 Which Response Type to Use?

a.Supporting

b.Active

c.Questioning

d. Evaluating

Type: true-false

Title: Chapter 8 Question 37

37) Listening is an automatic and involuntary process.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.1.2 Listening Defined

a. True

b. False

Type: true-false

Title: Chapter 8 Question 38

38) Listening, as defined in your textbook, is broadly defined to include the written word.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.1.2 Listening Defined

a. True

b. False

Type: true-false

Title: Chapter 8 Question 39

39) Mindless listening is a negative activity that should be avoided.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.1.2 Listening Defined

a. True

b. False

Type: true-false

Title: Chapter 8 Question 40

40) A task orientation listening style is effective because it focuses on the other person’s feelings.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.1.3 Listening Styles

a. True

b. False

Type: true-false

Title: Chapter 8 Question 41

41) People who primarily use the relational listening style are typically extroverted, attentive, and friendly.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.1.3 Listening Styles

a. True

b. False

Type: true-false

Title: Chapter 8 Question 42

42) Insulated listening is almost the opposite of selective listening.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.2.2 Avoid Poor Listening Habits

a. True

b. False

Type: true-false

Title: Chapter 8 Question 43

43) Pseudolisteners fail to look others in the eye or nod and smile because their minds are in another world.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.2.2 Avoid Poor Listening Habits

a. True

b. False

Type: true-false

Title: Chapter 8 Question 44

44) Defensive listeners tune out topics they would rather not deal with.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.2.2 Avoid Poor Listening Habits

a. True

b. False

Type: true-false

Title: Chapter 8 Question 45

45) Listening accuracy suffers when listening to multiple sources at the same time.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.3.2 Attending

a. True

b. False

Type: true-false

Title: Chapter 8 Question 46

46) The relationship between devices and distraction is so strong that the mere presenceof a mobile phone can disrupt your listening.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.3.2 Attending

a. True

b. False

Type: true-false

Title: Chapter 8 Question 47

47) To achieve a high degree of listening fidelity, communicators must see eye to eye on the matter.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.3.3 Understanding

a. True

b. False

Type: true-false

Title: Chapter 8 Question 48

48) When a topic is sensitive and emotionally charged, it’s best to keep your questions as open and neutral as possible.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.4.2 Questioning

a. True

b. False

Type: true-false

Title: Chapter 8 Question 49

49) Empathizing with others requires agreeing with them.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.4.4 Empathizing

a. True

b. False

Type: true-false

Title: Chapter 8 Question 50

50) Analyzing responses can arouse defensiveness because analysis implies being superior and in a position to evaluate.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.4.6 Analyzing

a. True

b. False

Type: true-false

Title: Chapter 8 Question 51

51) People generally value unsolicited advice.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 8.4.8 Advising

a. True

b. False

Type: essay/short answer question

Title: Chapter 8 Question 52

52) Distinguish between hearing and listening.

Feedback: Hearing is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain. Listening occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning.

Page reference: 8.1.2 Listening Defined

Type: essay/short answer question

Title: Chapter 8 Question 53

53) Identify 4 barriers to listening.

Feedback: Common barriers to listening include information overload, personal concerns, rapid thought, and noise.

Page reference:8.2.1 Recognizing Barriers to Listening

Type: essay/short answer question

Title: Chapter 8 Question 54

54) Identify 7 types of poor listening habits?

Feedback: Pseudolistening, stage hogging, selective listening, filling in gaps, insulated listening, defensive listening, and ambushing are 7 poor habits for a listener.

Page reference: 8.2.2 Avoid Poor Listening Habits

Type: essay/short answer question

Title: Chapter 8 Question 55

55) Identify the 5 distinct components of listening.

Feedback: The 5 elements of listening are hearing, attending, understanding, remembering, and responding.

Page reference: 8.3 Components of Listening

Type: essay/short answer question

Title: Chapter 8 Question 56

56) Identify 4 behaviors that characterize good listeners.

Good listeners ask and answer questions; provide reflective and relevant feedback; offer their own perspective; and respond nonverbally by making eye contact, nodding their heads, and leaning forward.

Page reference: 8.4 Types of Listening Responses

Type: essay/short answer question

Title: Chapter 8 Question 57

57) Identify 3 approaches to paraphrasing.

Feedback: You can restate another’s message by changing the wording, offering an example of what you think the speaker is talking about, and reflecting the underlying theme of the speaker’s remarks.

Page reference: 8.4.3 Paraphrasing

Type: essay/short answer question

Title: Chapter 8 Question 58

58) Where does empathizing fall on the listening spectrum?

Feedback: Empathizing falls near the middle of the listening response spectrum. It differs from the more reflective responses at the left end of the spectrum, which attempt to gather information neutrally. It also differs from the more evaluative styles at the right end of the spectrum, which offer more direction than reflection.

Page reference: 8.4.4 Empathizing

Type: essay/short answer question

Title: Chapter 8 Question 59

59) Compare and contrast task-oriented and relational listening, noting their advantages and disadvantages.

Feedback:

• Task-oriented listening is most concerned with efficiency and accomplishing the job at hand. When deadlines and other pressures demand immediate action, task orientation can be beneficial. It’s most appropriate when the primary focus is taking care of business; such listeners encourage others to be organized and concise.
• Despite its advantages, a task orientation may alienate others when it seems to ignore their feelings. People with a different temperament, or those who are from cultures where it’s impolite to be direct, may not appreciate a strictly task-oriented approach. In addition, a focus on getting things done quickly may come at the expense of thoughtful deliberation and consideration. Finally, task-oriented listeners may minimize the emotional issues and concerns that are so important to many business and personal transactions.
• Relational listening is most concerned with building emotional closeness with others. People who primarily use this style are typically extroverted, attentive, and friendly. Relational listeners aim to understand how others feel; they are thus aware of and highly responsive to others’ emotions. They strive to be nonjudgmental and are more interested in understanding and supporting people than in evaluating or controlling them. Not surprisingly, relational listeners are more likely than those with other styles to draw out responses from the message-sender
• Along with its advantages, relational orientation can have drawbacks. In an effort to be congenial and supportive, relational listeners may lose their detachment and ability to objectively assess information. Less relationally oriented communicators may view them as overly expressive and even intrusive.

Page reference: 7.2 Characteristics of Nonverbal Communication

Type: essay/short answer question

Title: Chapter 8 Question 60

60) Explain how paraphrasing assists listening, and compare the main types of information typically paraphrased.

Feedback:

• Paraphrasing allows you to find out if the message received is the message the sender intended. It often draws out further information from the speaker, much like questioning. And it’s an ideal way to take the heat out of intense discussions. Conversations often intensify when the people involved believe they aren’t being heard. Rather than escalating the conflict, paraphrasing usually short-circuits a defensive spiral because it assures the other person of your involvement and concern.
• Paraphrasing factual information involves summarizing important facts, data, and details during personal or professional conversations. It’s also a good idea to paraphrase instructions, directions, and decisions before acting on what you think has been said.
• While restating factual information is relatively easy, it takes a sensitive ear to listen for others’ thoughts, feelings, and wants. The underlying message is often the more important one, and effective listeners try to reflect what they hear at this level that features three domains of human experience: cognitive (rational), affective (emotional), and behavioral (desired action).

Page reference:8.4.3 Paraphrasing

Type: essay/short answer questionssay

Title: Chapter 8 Question 61

61) “If you’re so unhappy, you should just quit your job” is an example of what type of listening response? Explain why this might not be the best approach.

Feedback:

• This statement is an example of giving advice, the most common response to listening although not necessarily the best for a number of reasons.
• First, it may not offer the best suggestion about how to act. There’s often a temptation to tell others how you would behave in their place, but it’s important to realize that what’s right for one person may not be right for another.
• Second, the position of advice recipient is a potentially unwelcome identity because it may imply inferiority.
• Third, a related consequence of advising is that it often allows others to avoid responsibility for their decisions. A partner who follows a suggestion of yours that doesn’t work out can always pin the blame on you.
• Finally, people often don’t want advice: They may not be ready to accept it and instead may simply need to talk out their thoughts and feelings.

Page reference: 8.4.8 Advising