Nonverbal Communication Verified Test Bank Chapter 7

Chapter 7: Nonverbal Communication

Test Bank

Type: multiple choice question

Title: Chapter 7 Question 1

1) Malik raises his eyebrows and whistles when a friend picks him up in a new car. Which statement accurately describes this communication?

Feedback: Nonverbal communication includes both whistling and eyebrow raising.

Page reference: 7.1 Nonverbal Communication Defined

a.His eyebrow movement is nonverbal, and the whistle is verbal.

b.His whistle is verbal only if other people hear it.

c.Both his eyebrow movement and his whistle are nonverbal.

d.His whistle is nonverbal, and his eyebrow raising is verbal.

Type: multiple choice question

Title: Chapter 7 Question 2

2) The most inclusive definition of nonverbal communication is messages expressed by __________ means.

Feedback: Nonlinguistic is the best description of nonverbal communication as it includes, for example, nonverbal messages with a vocal element and excludes, for example, sign languages, which are actually linguistic.

Page reference: 7.1 Nonverbal Communication Defined

a.nonspoken

b.nonlinguistic

c.haptic

d.kinesic

Type: multiple choice question

Title: Chapter 7 Question 3

3) One early study claimed that _________ percent of the emotional impact of a message comes from a verbal source.

Feedback: What people do often conveys more meaning than what they say.

Page reference:7.1 Nonverbal Communication Defined

a.7

b.17

c.27

d.37

Type: multiple choice question

Title: Chapter 7 Question 4

4) Compared to verbal communication, nonverbal messages are often __________.

Feedback: While most verbal communication is voluntary and conscious, nonverbal communication is often unconscious.

Page reference:7.2 Characteristics of Nonverbal Communication

a.intermittent

b.shaped by culture

c.content oriented

d.unconscious

Type: multiple choice question

Title: Chapter 7 Question 5

5) A transmitter that can’t be shut off is a metaphor illustrating which quality of nonverbal communication?

Feedback: No matter what you do or don’t do, you send out messages that say something about yourself and your relationships with others.

Page reference:7.2.1 Nonverbal Communication Is Always Occurring

a.It is influenced by culture and gender.

b.It is always occurring.

c.It occurs even in mediated messages.

d.It is primarily relational.

Type: multiple choice question

Title: Chapter 7 Question 6

6) Nonverbal communication is better suited to expressing __________ than it is ideas.

Feedback: Nonverbal expressions are best at expressing attitudes and feelings, which others can interpret even if they don’t understand the subject of your communication.

Page reference:7.2.2 Nonverbal Communication Is Primarily Relational

a.feelings

b.abstractions

c.beliefs

d.ideas

Type: multiple choice question

Title: Chapter 7 Question 7

7) During the COVID pandemic, you greet friends with a hearty wave because your broad smile cannot be seen behind the mask. What quality of nonverbal communication does this gesture illustrate?

Feedback: Waving and smiling send nonverbal messages about the nature of your relationship with another person.

Page reference:7.2.2 Nonverbal Communication Is Primarily Relational

a.It is always occurring.

b.It is influenced by culture and gender.

c.It occurs even in mediated messages.

d.It is primarily relational.

Type: multiple choice question

Title: Chapter 7 Question 8

8) When a construction worker directs traffic, her nonverbal communication serves a __________ function, but when she smiles at you while doing it, her nonverbal communication serves a __________ function.

Feedback: Nonverbal communication serves both practical (directing traffic) and social (smiling) needs.

Page reference:7.2.2 Nonverbal Communication Is Primarily Relational

a.practical; social

b.social; practical

c.linguistic; paralinguistic

d.paralinguistic; linguistic

Type: multiple choice question

Title: Chapter 7 Question 9

9) Your brother avoids eye contact when you ask him about his plans for the weekend. You’re not sure how to interpret his behavior due to which characteristic of nonverbal communication?

Feedback: Most nonverbal behavior has the potential to be even more ambiguous than verbal statements.

Page reference: 7.2.3 Nonverbal Communication Is Ambiguous

a.Ambiguity

b.Subjectivity

c.Relativity

d.Disfluency

Type: multiple choice question

Title: Chapter 7 Question 10

10) Which statement would be easier to express nonverbally?

Feedback: Nonverbal communication is best at expressing attitudes and feelings, which others can often interpret even if they don’t understand the subject of your communication.

Page reference:7.2.2 Nonverbal Communication Is Primarily Relational

a.I think everyone should exercise their right to vote.

b.I’m excited.

c.I believe in second chances.

d.I am opposed to capital punishment.

Type: multiple choice question

Title: Chapter 7 Question 11

11) According to research on texting, which response is most likely to be perceived negatively?

Feedback: Research indicates that the period in texting has become an emoticon of sorts that can be deployed to show irony, snark, and even aggression.

Page reference: 7.2.4 Nonverbal Communication Occurs Even in Mediated Messages

a.Sure

b.Yep

c.Okay.

d.Yeah

Type: multiple choice question

Title: Chapter 7 Question 12

12) Which statement is TRUE about cultural norms that govern nonverbal expressiveness?

Feedback: Some emblems—such as the thumbs-up gesture—vary from one culture to another. It means “Good job!” in the United States, the number 1 in Germany, and the number 5 in Japan.

Page reference:7.2.5 Nonverbal Communication Is Influenced by Culture and Gender

a.Overt demonstrations of anger are encouraged in all cultures.

b.Overt demonstrations of happiness are encouraged in all cultures.

c.The thumbs-up gesture means “Good job!” across cultures.

d.American emoticons focus on mouth expressions, whereas Japanese emoticons feature the eyes.

Type: multiple choice question

Title: Chapter 7 Question 13

13) Which statement is TRUE about women’s nonverbal communication compared to that of men?

Feedback: Women typically smile more than men.

Page reference:7.2.5 Nonverbal Communication Is Influenced by Culture and Gender

a.They are less vocally expressive.

b.They smile more.

c.They use more expansive head, hand, and arm gestures.

d.They make less eye contact.

Type: multiple choice question

Title: Chapter 7 Question 14

14) What is the term for culturally understood substitutes for verbal expressions?

Feedback: Emblems are deliberate nonverbal behaviors with precise meanings, known to virtually all members of a cultural group.

Page reference:7.2.5 Nonverbal Communication Is Influenced by Culture and Gender

a.Haptics

b.Proxemics

c.Emblems

d.Regulators

Type: multiple choice question

Title: Chapter 7 Question 15

15) “Is it just wishful thinking, or is she checking me out?” is an example of which activity?

Feedback: This question asks for an outside evaluation to check your perception.

Page reference: 7.3.1 Creating and Maintaining Relationships

a.Perception check

b.Self-disclosure

c.Relative language

d.Confirmation bias

Type: multiple choice question

Title: Chapter 7 Question 16

16) At a restaurant you observe a couple holding hands across the table and gazing into each other’s eyes. These nonverbal displays of affection help create and reflect which dimension of a relationship?

Feedback: Nonverbal cues help both help create and signal the emotional climate of a relationship.

Page reference: 7.3.1 Creating and Maintaining Relationships

a.Territory

b.Hyperpersonal communication

c.Emotional climate

d.Paralanguage

Type: multiple choice question

Title: Chapter 7 Question 17

17) Which is an initial goal when you first meet other people?

Feedback: Nonverbal communication plays an important role at the beginning of a relationship, when an initial goal is to reduce uncertainty about the other person.

Page reference: 7.3.1 Creating and Maintaining Relationships

a.Switching modalities

b.Mediating messages

c.Decreasing personal space

d.Reducing uncertainty

Type: multiple choice question

Title: Chapter 7 Question 18

18) Checking the time on your phone or jangling your keys are examples of what type of nonverbal communication?

Feedback: Regulators are nonverbal cues that regulate or control verbal interaction.

Page reference:7.3.2 Regulating Interaction

a.Regulators

b.Proxemics

c.Emblems

d.Haptics

Type: multiple choice question

Title: Chapter 7 Question 19

19) What is the best example of a turn-taking signal that occurs at the end of a clause?

Feedback: Changes in vocal intonation—a rising or falling in pitch at the end of a clause—signal a speaker has finished talking and is ready to yield to a listener.

Page reference:7.3.2 Regulating Interaction

a.Laughing

b.Rising or falling pitch

c.Smiling

d.Frowning

Type: multiple choice question

Title: Chapter 7 Question 20

20) Dressed in your best suit, you firmly shake the hand of a prospective new employer when introducing yourself, then maintain stiff posture and minimize direct eye contact during your interview. According to research, which nonverbal behaviors work better to win over this person?

Feedback: Job seekers are coached to dress professionally, offer firm handshakes, and smile often to help influence employers to hire them. These kinds of cues signal warmth and involvement, known as nonverbal immediacy.

Page reference:7.3.3 Influencing Others

a.Shaking hands firmly and maintaining stiff posture

b. Minimizing eye contact and dressing professionally

c.Shaking hands firmly and dressing professionally

d.Dressing professionally and maintaining stiff posture

Type: multiple choice question

Title: Chapter 7 Question 21

21) Which cues signaling warmth and involvement are associated with communication competence and credibility?

Feedback: Nonverbal immediacy—the display of involvement signaled by physical closeness, eye contact, movement, and touch—is an important ingredient of communication competence.

Page reference:7.3.3 Influencing Others

a.Nonverbal immediacy

b.Chronemics

c.Haptics

d.Proxemics

Type: multiple choice question

Title: Chapter 7 Question 22

22) Briefly adopting expansive poses such as hands on hips or spreading out your arms can increase your __________ and tolerance for pain.

Feedback: Holding these postures for just two minutes creates chemical changes in the body—higher testosterone and lower cortisol that increase you sense of power and tolerance for pain.

Page reference:7.3.4 Influencing Ourselves

a.polychronemics

b.sense of power

c.dialectical tension

d.metacommunication

Type: multiple choice question

Title: Chapter 7 Question 23

23) Your friend was just awarded a scholarship to a top college, but she doesn’t seem to be as happy as you’d expect. You tell her to literally jump for joy as a way of doing what?

Feedback: A way of influencing ourselves, jumping for joy can actually trigger happiness.

Page reference:7.3.4 Influencing Ourselves

a.Regulating interaction

b.Influencing others

c.Influencing herself

d.Managing impressions

Type: multiple choice question

Title: Chapter 7 Question 24

24) Why do some professional poker players wear sunglasses?

Feedback: Pupils may dilate because of the arousal associated with deception.

Page reference:7.3.5 Concealing/Deceiving

a.To intimidate other players

b.To hide the pupil dilation that may occur when lying

c.To reduce the glare from overhead lights

d.To communicate sophistication through appearance

Type: multiple choice question

Title: Chapter 7 Question 25

25) Standing tall and walking proudly are examples of which category of impression management?

Feedback: Manner refers to the way you act: how you deliberately stand and move.

Page reference:7.3.6 Managing Impressions

a.Style

b.Appearance

c.Setting

d.Manner

Type: multiple choice question

Title: Chapter 7 Question 26

26) Posture and eye contact are subsets of which larger category of nonverbal communication?

Feedback: Kinesics is the study of how people communicate through bodily movements that include posture, gestures, eye contact, and facial expressions.

Page reference:7.4.1 Body Movement

a.Proxemics

b.Chronemics

c.Oculesics

d.Kinesics

Type: multiple choice question

Title: Chapter 7 Question 27

27) Researchers who examine the meaning of blinking are involved most specifically in the study of __________.

Feedback: Oculesics is the study of how the eyes can communicate.

Page reference:7.4.1 Body Movement

a.haptics

b.proxemics

c.oculesics

d.kinesics

Type: multiple choice question

Title: Chapter 7 Question 28

28) What is the study of touch called?

Feedback: The area of nonverbal communication that studies touch is called haptics.

Page reference:7.4.2 Touch

a.Haptics

b.Proxemics

c.Oculesics

d.Kinesics

Type: multiple choice question

Title: Chapter 7 Question 29

29) Pauses in speech are aspects of which category of nonverbal communication?

Feedback: Even pauses are part of paralanguage, which is not so much about what you say, but how you say it.

Page reference:7.4.3 Voice

a.Haptics

b.Oculesics

c.Paralanguage

d.Chronemics

Type: multiple choice question

Title: Chapter 7 Question 30

30) When Kim Kardashian ends words with a low guttural rumble, she is using what form of paralanguage?

Feedback: Celebritiessuch as the Kardashians and Bachelorette contestants have popularized vocal fry, words ending with a low guttural rumble.

Page reference:7.4.3 Voice

a.Uptalk

b.Vocal fry

c.Valspeak

d.Falsetto

Type: multiple choice question

Title: Chapter 7 Question 31

31) You grew up in New York in a small apartment with a large family. Your spouse was raised on a ranch in Montana. Consequently, you have different perceptions of __________.

Feedback: Territory is stationary, whereas personal space moves with you and varies in size according to the culture in which a person was raised.

Page reference:7.4.4 Distance

a.territory

b.personal space

c.accommodation

d.multimodality

Type: multiple choice question

Title: Chapter 7 Question 32

32) At which of Hall’s distances can you keep someone “at arm’s length”?

Feedback: Personal distance ranges from 18 inches at its closest point to 4 feet at its farthest.

Page reference: 7.4.4 Distance

a.Intimate

b.Personal

c.Social

d.Public

Type: multiple choice question

Title: Chapter 7 Question 33

33) You lock up your desk when you leave the apartment you share with roommates. What type of nonverbal communication are you displaying?

Feedback: Territory is stationary space we claim, and territoriality is our communication of that ownership.

Page reference:7.4.5 Territoriality

a.Territoriality

b.Chronemics

c.Kinescis

d.Haptics

Type: multiple choice question

Title: Chapter 7 Question 34

34) You are not a multitasker. In other words, you prefer a __________ schedule to a __________ one.

Feedback: Monochronic cultures and individuals emphasize punctuality, schedules, and completing one task at a time.

Page reference:7.4.6 Time

a.proxemic; chronemic

b.chronemic; proxemic

c.polychronic; monochronic

d.monochronic; polychronic

Type: multiple choice question

Title: Chapter 7 Question 35

35) What type of people do managers claim get preferential treatment in hiring and on the job?

Feedback: Monochronic cultures and individuals emphasize punctuality, schedules, and completing one task at a time.

Page reference:7.4.7 Physical Attractiveness

a.Cooperative

b.Intelligent

c.Attractive

d.Experienced

Type: multiple choice question

Title: Chapter 7 Question 36

36) What type of apparel tends to enhance perceptions of credibility and expertise?

Feedback: Dressing more formally—whether in a business suit, lab coat, or uniform—tends to enhance perceptions of credibility and expertise.

Page reference:7.4.8 Clothing

a.Casual dress

b. Formal dress

c.Ethnic apparel

d.Athletic wear

Type: true-false

Title: Chapter 7 Question 37

37) What we do often conveys more meaning than what we say.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.1

a. True

b. False

Type: true-false

Title: Chapter 7 Question 38

38) Sign languages are considered nonverbal communication.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.1

a. True

b. False

Type: true-false

Title: Chapter 7 Question 39

39) Research subjects who hear content-free speech—ordinary speech that has been electronically manipulated so that the words are unintelligible—can consistently recognize the emotion being expressed and identify its strength.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.1

a. True

b. False

Type: true-false

Title: Chapter 7 Question 40

40) It is possible not to communicate any nonverbal messages when being observed.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.2.1 Nonverbal Communication Is Always Occurring

a. True

b. False

Type: true-false

Title: Chapter 7 Question 41

41) Nonverbal communication more commonly serves practical than social functions.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.2.2 Nonverbal Communication Is Primarily Relational

a. True

b. False

Type: true-false

Title: Chapter 7 Question 42

42) The most accurate interpretation of a yawn is boredom.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.2.3 Nonverbal Communication Is Ambiguous

a. True

b. False

Type: true-false

Title: Chapter 7 Question 43

43) A side-to-side head shake, a nonverbal way of saying “no,” is an emblem.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.2.5 Nonverbal Communication Is Influenced by Culture and Gender

a. True

b. False

Type: true-false

Title: Chapter 7 Question 44

44) In general, women are more nonverbally expressive than men, and they are more accurate in interpreting others’ nonverbal behavior.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.2.5 Nonverbal Communication Is Influenced by Culture and Gender

a. True

b. False

Type: true-false

Title: Chapter 7 Question 45

45) At the same time you are sizing up others, you are providing nonverbal cues about your attitude toward them.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.3.1 Creating and Maintaining Relationships

a. True

b. False

Type: true-false

Title: Chapter 7 Question 46

46) In conversations, the speaker typically looks more at the person listening than the reverse.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.3.2 Regulating Interaction

a. True

b. False

Type: true-false

Title: Chapter 7 Question 47

47) People are more willing to do your bidding when you look them directly in the eye.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.3.3 Influencing Others

a. True

b. False

Type: true-false

Title: Chapter 7 Question 48

48) Performing the nonverbal cues of how you want to feel can help you “fake it ’til you make it.”

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.3.4 Influencing Ourselves

a. True

b. False

Type: true-false

Title: Chapter 7 Question 49

49) Liars’ pupils tend to constrict because of the arousal associated with fib-telling.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.3.5 Concealing/Deceiving

a. True

b. False

Type: true-false

Title: Chapter 7 Question 50

50) Liars often sustain more eye contact and fidget less.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.3.5 Concealing/Deceiving

a. True

b. False

Type: true-false

Title: Chapter 7 Question 51

51) Human touch is more important for infants than for adults.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 7.4.2 Touch

a. True

b. False

Type: essay/short answer question

Title: Chapter 7 Question 52

52) Identify 5 major characteristics of nonverbal communication.

Feedback: Nonverbal communication is always occurring, primarily relational, and inherently ambiguous. It occurs even in mediated message and is influenced by culture and gender.

Page reference: 7.2 Characteristics of Nonverbal Communication

Type: essay/short answer question

Title: Chapter 7 Question 53

53) Identify 6 functions of nonverbal communication.

Feedback: Six functions of nonverbal communication are (1) creating and maintaining relationships (2) regulating interaction (3) influencing others (4) influencing ourselves (5) concealing/deceiving and (6) managing impressions.

Page reference: 7.3 Functions of Nonverbal Communication

Type: essay/short answer question

Title: Chapter 7 Question 54

54) What are 3 signals that indicate a speaker has finished talking and is ready to yield to a listener?

Feedback: Three signals that indicate a speaker has finished talking are (1) changes in vocal intonation—a rising or falling in pitch at the end of a clause, (2) a drawl on the last syllable or the stressed syllable in a clause, and (3) a drop in vocal pitch or loudness when speaking a common expression such as “you know.”

Page reference: 7.3.2 Regulating Interaction

Type: essay/short answer question

Title: Chapter 7 Question 55

55) Identify and define 3 categories of impression management.

Feedback: Manner refers to the way you act. Appearance involves the way you dress, the jewelry or other artifacts you wear, hair, makeup, scents, and so on.Setting involves the physical items you surround yourself with: personal belongings, vehicles, and even the place you live.

Page reference: 7.3.6 Managing Impressions

Type: essay/short answer question

Title: Chapter 7 Question 56

56) Identify 8 types of nonverbal communication.

Feedback: Eight types of nonverbal communication are body movement, touch, voice, territoriality, time, distance, physical attractiveness, and clothing.

Page reference: 7.4.1 Body Movement

Type: essay/short answer question

Title: Chapter 7 Question 57

57) Describe the relationship between kinesics and oculesics.

Feedback: Kinesics refers to the larger study of how people communicate through bodily movements, including facial expression and eye communication. The study of the latter is called oculesics.

Page reference: 7.4.1 Body Movement

Type: essay/short answer question

Title: Chapter 7 Question 58

58) Describe the relationship between territory and personal space.

Feedback: Personal space is the invisible bubble people carry around; territory is a stationary area you claim.

Page reference: 7.4.5 Territoriality

Type: essay/short answer question

Title: Chapter 7 Question 59

59) Contrast nonverbal communication with verbal communication on 6 important dimensions.

Feedback:

• Nonverbal communication is often unconscious; verbal communication is mostly voluntary and conscious.
• Nonverbal communication is usually relational oriented; verbal communication is usually content oriented.
• Nonverbal communication is inherently ambiguous; verbal communication can be clear or vague.
• Nonverbal communication is rooted in biology; verbal communication is primarily shaped by culture.
• Nonverbal communication is continuous; verbal communication is discontinuous or intermittent.
• Nonverbal communication is single channel; verbal communication is multichannel.

Page reference: 7.2 Characteristics of Nonverbal Communication

Type: essay/short answer question

Title: Chapter 7 Question 60

60) Describe the influence of gender on nonverbal communication.

Feedback:

• Gender influences nonverbal communication—and with rare exceptions, differences between sexes hold true across cultures.
• In general, women are more nonverbally expressive than men, and they are more accurate in interpreting others’ nonverbal behavior. More specifically, they smile more, use more facial expression, use more (but less expansive) head, hand, and arm gestures, touch others more, stand closer to others, are more vocally expressive, and make more eye contact.
• Despite these differences, men’s and women’s nonverbal communication patterns have a good deal in common, and differences are often a matter of degree rather than kind.

Page reference:7.2.5 Nonverbal Communication Is Influenced by Culture and Gender

Type: essay/short answer question

Title: Chapter 6 Question 61

61) Describe the role of nonverbal communication in concealing and deceiving.

Feedback:

• Not all deception is self-serving or malicious; much of it is aimed at saving the “face” of the communicators involved. Nonverbal factors can make the face-saving deception either succeed or fail. That’s why most people monitor (and self-monitor) nonverbal cues—facial expression, eye contact, posture, vocal pitch and rate—when trying to detect or conceal deception
• It’s not easy to determine whether someone is lying—and singular nonverbal cues aren’t dead giveaways. Liars often sustain more eye contact and fidget less, in part because they believe that to do otherwise might look deceitful. They also make more eye contact to help them determine if the other person believes the tales they’re telling.
• Despite the challenges of detecting deception, some nonverbal clues may reveal it, e.g., more speech errors, longer pauses, rising pitch, dilated pupils.
• Without being aware, liars may leak how they genuinely feel through brief furrows of the brow, pursing of the lips, or crinkling around the eyes, microexpressions that are more likely to occur during “high-stakes” lying.

Page reference: 7.3.5 Concealing/Deceiving