Test Bank Chapter 24 Answering Questions Gamble

Test Bank

Chapter 24: Answering Questions

Multiple Choice

1. The question-and-answer (Q&A) session ______.

a. plays an integral role in most business and professional talks

b. plays no role in most business and professional talks

c. plays a minimal role in most business and professional talks

d. is a separate speaking instance than business and professional talks

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

2. The Q&A session, while enjoyable, can also be quite ______.

a. dry

b. challenging

c. boring

d. costly

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

3. Q&A sessions accomplish which of the following?

a. Give audience members a voice.

b. Afford audience members the opportunity to heckle the speaker.

c. Afford audience members the opportunity to share their reactions with the speaker.

d. a & c

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

4. Speakers may lose ground if their answers leave receivers ______.

a. confused

b. convinced

c. enthusiastic

d. persuaded

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

5. The right answer to the question of whether questions should be part of the presentation itself is ______.

a. always

b. never

c. rarely

d. it depends

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

6. Which of the following is true regarding personally soliciting questions before a presentation?

a. The questions may be anticipated by the speaker.

b. It can demonstrate novice speech activity.

c. It allows the audience to take control.

d. It can demonstrate anxiety.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1a. Before Presenting

Difficulty Level: Medium

7. A speaker can solicit questions from the audience in advance by ______.

a. passing out note cards for audience members to jot down questions

b. including on the promotional flyer for the presentation a note that audience members should bring in question

c. having a moderator ask questions from the audience at the outset of a presentation

d. arriving at the venue early to talk to people prior to the presentation

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1a. Before Presenting

Difficulty Level: Medium

8. If you are giving a business presentation and your boss interrupts you with a question, what must you likely do?

a. Stop and answer it.

b. Pretend you didn’t hear.

c. Refuse to answer.

d. Tell him or her to wait.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.1b. While Presenting

Difficulty Level: Easy

9. Which of the following is a way to respond to an audience member who interrupts with a question that will be answered later in the speech?

a. Pretend you didn’t hear them and ignore it.

b. Don’t answer the question.

c. Berate them for interrupting tell them to be patient.

d. Tell the audience that you will answer it shortly.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1b. While Presenting

Difficulty Level: Medium

10. Which is an appropriate way to respond to someone who interrupts with a question?

a. Berate their question.

b. Avoid their question.

c. Tell them that you will answer their question at the end.

d. Chastise them for interrupting.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.1b. While Presenting

Difficulty Level: Easy

11. What should you do if someone asks an irrelevant question?

a. Pretend you didn’t hear them.

b. Reframe the question to focus on your goal.

c. Answer the question.

d. Tell them it was irrelevant.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1b. While Presenting

Difficulty Level: Medium

12. Answering questions ______ makes it possible for audience members to remember how you answered a question.

a. loudly

b. in the beginning

c. at the end

d. in the middle

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1c. After Presenting

Difficulty Level: Medium

13. Holding a Q&A session at the presentation’s end has which of the following benefits?

a. You control how and when you share your presentation’s content.

b. You can be distracted by poorly timed or irrelevant queries.

c. You address the rude questioner.

d. You might go over time with your presentation and not answer any questions.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1c. After Presenting

Difficulty Level: Medium

14. Questions asked by audience members may do which of the following?

a. Support your position.

b. Be stated so poorly that you don’t have to answer them.

c. Be stated so poorly that you have difficulty understanding them.

d. Stay nicely on topic.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2. Managing the Q&A

Difficulty Level: Medium

15. Preparing your responses to potential questions is ______ preparing the presentation itself.

a. the same as

b. more important than

c. just as important as

d. less important than

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2a. Anticipate Questions—Especially Hard Ones

Difficulty Level: Easy

16. ______ is a speaker’s ally.

a. Sympathy

b. Pity

c. Compassion

d. Empathy

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2a. Anticipate Questions—Especially Hard Ones

Difficulty Level: Medium

17. Being able to put yourself in the shoes of audience members will allow you to ______.

a. embarrass them

b. anticipate their questions

c. trick them

d. persuade them

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: Anticipate Questions—Especially Hard Ones

Difficulty Level: Medium

18. Every question deserves an answer that demonstrates ______.

a. your respect for the questioner

b. your sympathy for the questioner

c. your disregard for the questioner

d. your disagreement with the questioner

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2b. Don’t Pontificate

Difficulty Level: Medium

19. Rather than obfuscate or multiply confusion, ______ each question asked of you to determine if you understand what the listener would like to know.

a. paraphrase

b. repeat

c. argue

d. interpret

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2c. Understand Every Question Asked

Difficulty Level: Medium

20. Which of the following is a drawback of waiting until the end to answer questions?

a. Audience members can have difficulty concentrating.

b. Audience members may simply not think about their question.

c. Audience members will always remember their questions.

d. Audience members may be able to distract you more easily.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2d. Give Audience Members the Green Light

Difficulty Level: Medium

21. Adhere to protocol when fielding questions means you should answer ______.

a. first question submitted first

b. best question first

c. easiest question first

d. most difficult question first

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2d. Give Audience Members the Green Light

Difficulty Level: Medium

22. When you answer a questioner with “Let me approach the question this way...,” you attempt to ______.

a. stay on course

b. think through your answer

c. be defensive

d. gracefully bring the Q&A session to a close

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2e. Stay on Course

Difficulty Level: Medium

23. If an audience member asks a question that you do not know the answer to, how should you respond?

a. Bluff your answer.

b. Give an answer to a question that wasn’t asked.

c. Say “no comment.”

d. Say you will need to look into the answer.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Application

Answer Location: 24.2f. Think Through Your Answer

Difficulty Level: Medium

24. If an audience member asks a question you don’t like, you should do which of the following?

a. react emotionally

b. question the motives of the questioner

c. rephrase the question more appropriately

d. not answer the question

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2g. Keep Defensiveness at Bay

Difficulty Level: Medium

25. When a specific individual asked you a question, you should address your answer to ______.

a. that specific person

b. the rest of the audience

c. that person and the entire audience

d. another audience member

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2h. Address Answers to Both the Questioner and the Audience

Difficulty Level: Medium

26. How should you end your Q&A session?

a. abruptly

b. slowly

c. by thanking the audience

d. by pointing out what the audience could have asked

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2i. Gracefully Bring the Q&A Session to a Close

Difficulty Level: Medium

27. Questions can be asked before, after, or ______ your presentation.

a. during

b. omitted

c. written

d. in subsequent meetings after

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Knowledge

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

28. ______ questions prior to speaking lets the speaker adapt the talk.

a. Avoiding

b. Asking

c. Soliciting

d. Delegating

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.1a. Before Presenting

Difficulty Level: Easy

29. A Q&A session should not ______ without warning.

a. continue

b. terminate

c. begin

d. be recorded

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2i. Gracefully Bring the Q&A Session to a Close

Difficulty Level: Easy

30. Sometimes, if a question occurs to you as an audience member, you find it difficult to maintain your ______ on what the speaker is saying.

a. concentration

b. interest

c. investment

d. application

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Application

Answer Location: 24.1c. After Presenting

Difficulty Level: Medium

31. Adhere to protocol when fielding questions: The ______ hand up should be the first you answer.

a. closest

b. first

c. furthest

d. most animated

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2d. Give Audience Members the Green Light

Difficulty Level: Medium

32. Close with a statement that ______ your message, and thank the audience.

a. challenges

b. changes

c. reinforces

d. completes

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2i. Gracefully Bring the Q&A Session to a Close

Difficulty Level: Easy

Fill-in-the-Blank

1. ______ sessions give audience members a voice.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

2. Questions can be asked before, after, or ______ your presentation.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

3. The Q&A session, while enjoyable, can also be quite ______.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

4. Speakers may lose ground if their answers leave receivers ______.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

5. If the speaker has prepared effectively, many of the questions asked by audience members will be ones the speaker ______.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1a. Before Presenting

Difficulty Level: Medium

6. To demonstrate their expertise and ______, speakers may solicit questions personally from the audience at the outset of a presentation.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1a. Before Presenting

Difficulty Level: Medium

7. When someone asks an irrelevant question, you should ______ the question to focus on your goal.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1b. While Presenting

Difficulty Level: Medium

8. A listener may raise an ______ question, one that could throw your presentation off track.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1b. While Presenting

Difficulty Level: Medium

9. If you are giving a ______ presentation, for example, your boss may interrupt with a question at any point—and you likely have no choice but to stop and answer it.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Application

Answer Location: 24.1b. While Presenting

Difficulty Level: Medium

10. Answering questions at the end makes it possible for audience members to ______ how you answered a question.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1c. After Presenting

Difficulty Level: Medium

11. One example of ______ would be, “What I hear you asking is…Am I correct?”

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2. Managing the Q&A

Difficulty Level: Medium

12. Some questions may be stated so poorly that you have difficulty ______ them.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2. Managing the Q&A

Difficulty Level: Medium

13. ______ is a speaker’s ally.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2a. Anticipate Questions—Especially Hard Ones

Difficulty Level: Medium

14. The direction to not ______ means that you should never belittle, embarrass, or try to “one-up” a questioner.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2b. Don’t Pontificate

Difficulty Level: Medium

15. Rather than obfuscate or multiply confusion, ______ each question asked of you to determine if you understand what the listener would like to know.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2c. Understand Every Question Asked

Difficulty Level: Medium

16. So that they feel free to ask questions, you should let your audience know that there are no “______ questions.”

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Application

Answer Location: 24.2d. Give Audience Members the Green Light

Difficulty Level: Medium

17. Every question deserves an answer that demonstrates your respect for the ______.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2b. Don’t Pontificate

Difficulty Level: Medium

18. If an audience member asks you a question that you don’t like you should not get ______.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Application

Answer Location: 24.2g. Keep Defensiveness at Bay

Difficulty Level: Hard

19. Adhere to protocol when fielding questions: The ______ hand up or question submitted should be the first you answer.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2d. Give Audience Members the Green Light

Difficulty Level: Medium

20. When you answer a questioner with “Let me approach the question this way...,” you attempt to ______.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2e. Stay on Course

Difficulty Level: Medium

21. We tend to remember what we hear ______ and ______ losing much of the middle over time.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1b. While Presenting

Difficulty Level: Medium

22. When an audience member asks a question you dislike, you should ______ the question more appropriately.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2g. Keep Defensiveness at Bay

Difficulty Level: Medium

23. You should end your Q&A session by ______ the audience.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2i. Gracefully Bring the Q&A Session to a Close

Difficulty Level: Medium

24. When an individual asks a question, make initial eye contact with the questioner, but then widen your gaze to encompass ______.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2h. Address Answers to Both the Questioner and the Audience

Difficulty Level: Medium

25. The Q&A gives the speaker a final opportunity to ______ the audience and gives the audience another opportunity to assess the speaker’s preparedness and expertise.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

26. Answering the entire audience will make it less likely that the person asking the question will become ______ if he or she does not like your answer.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2h. Address Answers to Both the Questioner and the Audience

Difficulty Level: Medium

27. Every question deserves an answer that demonstrates your respect for the questioner, and as such an answer should never be a ______.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Application

Answer Location: 24.2b. Don’t Pontificate

Difficulty Level: Hard

True/False

1. Q&As are required at the end of speeches.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

2. The Q&A gives the speaker a final opportunity to win over the audience and gives the audience another opportunity to assess the speaker’s preparedness and expertise.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

3. Sometimes a speaker solicits questions from the audience in advance, perhaps passing out notecards and asking potential receivers to jot down and submit questions they would like answered.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1a. Before Presenting

Difficulty Level: Medium

4. Every question deserves an answer that demonstrates your respect for the questioner.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.2b. Don’t Pontificate

Difficulty Level: Medium

5. Empathy can be seen as a weakness in a Q&A.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2a. Anticipate Questions—Especially Hard Ones

Difficulty Level: Medium

6. You should address your answer only to the person asked as to keep the audience from becoming hostile.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2h. Address Answers to Both the Questioner and the Audience

Difficulty Level: Medium

7. Q&A sessions are really only advantageous to the audience.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Knowledge

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Easy

8. The Q&A session, while enjoyable, can also be quite challenging.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

9. Often a nervous habit, speakers may solicit questions personally from the audience at the outset of a presentation.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1a. Before Presenting

Difficulty Level: Medium

10. Soliciting questions prior to speaking lets the speaker adapt the talk.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.1a. Before Presenting

Difficulty Level: Easy

11. A speaker should not allow questions during a presentation.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.1b. While Presenting

Difficulty Level: Easy

12. We tend to remember what we hear in the middle of a speech.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1b. While Presenting

Difficulty Level: Medium

13. If you are giving a business presentation, for example, your boss may interrupt with a question at any point—and you likely have no choice but to stop and answer it.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Application

Answer Location: 24.1b. While Presenting

Difficulty Level: Medium

14. When an irrelevant question is asked, you need to take control, by reframing the question to focus on your goal.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Application

Answer Location: 24.1b. While Presenting

Difficulty Level: Medium

15. Sometimes, if a question occurs to you as an audience member, you find it difficult to maintain your concentration on what the speaker is saying.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1c. After Presenting

Difficulty Level: Medium

16. An answer should never be a put-down.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2b. Don’t Pontificate

Difficulty Level: Medium

17. You should avoid pauses before answering questions.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2f. Think Through Your Answer

Difficulty Level: Easy

18. Questions should only be asked before your presentation.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Medium

19. An example of paraphrasing would be, “What I hear you asking is… is that correct?”

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2. Managing the Q&A

Difficulty Level: Medium

20. Some members of the audience may ask you questions that you don’t like.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2g. Keep Defensiveness at Bay

Difficulty Level: Easy

21. Some questions may be stated so poorly that you have difficulty understanding them.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2. Managing the Q&A

Difficulty Level: Medium

22. A Q&A session should not terminate without warning.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2i. Gracefully Bring the Q&A Session to a Close

Difficulty Level: Easy

23. The direction to not pontificate means that you should never belittle, embarrass, or try to “one-up” a questioner.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2b. Don’t Pontificate

Difficulty Level: Medium

24. If an audience member asks a question that you do not know the answer to, you should bluff your answer.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Application

Answer Location: 24.2f. Think Through Your Answer

Difficulty Level: Medium

25. Adhere to protocol when fielding questions: The closest person to you should be the first you answer.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2d. Give Audience Members the Green Light

Difficulty Level: Medium

26. Avoiding questions prior to speaking lets the speaker adapt the talk.

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.1a. Before Presenting

Difficulty Level: Easy

27. When an individual asks a question, make initial eye contact with the questioner, but then widen your gaze to encompass everyone in the room.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2h. Address Answers to Both the Questioner and the Audience

Difficulty Level: Medium

28. You should end your Q&A session by thanking the audience.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2i. Gracefully Bring the Q&A Session to a Close

Difficulty Level: Medium

Short Answer/Essay

1. Discuss and exemplify how the Q&A session can be advantageous to both the speaker and audience.

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Knowledge

Answer Location: 24.1. The Timing of the Q&A Session

Difficulty Level: Easy

2. Why would a speaker have a Q&A session before presenting?

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Analysis

Answer Location: 24.1a. Before Presenting

Difficulty Level: Hard

3. Why would a speaker allow questions during a presentation?

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Analysis

Answer Location: 24.1b. While Presenting

Difficulty Level: Hard

4. What are the benefits of waiting until the end of a presentation for questions?

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.1c. After Presenting

Difficulty Level: Hard

5. What is the primacy-recency factor?

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Knowledge

Answer Location: 24.1b. While Presenting

Difficulty Level: Hard

6. Why should a speaker anticipate difficult questions?

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Analysis

Answer Location: 24.2a. Anticipate Questions—Especially Hard Ones

Difficulty Level: Hard

7. What is the Q&A protocol a speaker should follow?

Learning Objective: 24.2: Determine how best to schedule a Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2d. Give Audience Members the Green Light

Difficulty Level: Hard

8. Discuss and exemplify what you should do when a question is raised that is off-topic.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2e. Stay on Course

Difficulty Level: Hard

9. Discuss and exemplify how you can take your time to think through your answer before responding.

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2f. Think Through Your Answer

Difficulty Level: Hard

10. Why should a speaker avoid pontificating?

Learning Objective: 24.1: Explain the purpose of the question-and-answer (Q&A) session

Cognitive Domain: Comprehension

Answer Location: 24.2b. Don’t Pontificate

Difficulty Level: Hard

11. Why should you address your answer to the entire audience, not just who asked?

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Analysis

Answer Location: 24.2h. Address Answers to Both the Questioner and the Audience

Difficulty Level: Hard

12. How can a speaker avoid defensiveness during a Q&A session?

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Comprehension

Answer Location: 24.2h. Address Answers to Both the Questioner and the Audience

Difficulty Level: Hard

13. How should a speaker end the Q&A session?

Learning Objective: 24.3: Use guidelines to manage the Q&A session

Cognitive Domain: Knowledge

Answer Location: 24.2i. Gracefully Bring the Q&A Session to a Close

Difficulty Level: Easy