Test Bank Answers Emails, Texts, Memos, And Letters Ch.7 - Essentials Tech Comm 5e | Test Bank Tebeaux by Elizabeth Tebeaux. DOCX document preview.
To: All Graduate Advisors Subject: Meeting Dear Dr. Smith,
We will soon be conducting informative sessions where students will learn everything about Graduate School from financial aid and scholarship opportunities to how to make the most of their campus experience. We will host a networking dinner after the information sessions nearby at the Ballroom. This meeting will serve as an opportunity for students to meet other students, faculty, staff, and different services our university has to offer. We would like a representative from your office to be present to help us welcome the students and inform them of your services. A booth will be available for you upon request. This Annual Graduate Orientation is our way of welcoming our new and current students and helping them kick off their semester strong! You are cordially invited to attend. Please let us know if you could attend by e-mail at gradoffice@yourschool.edu on Thursday, Aug. 25th from 5-8 p.m. at the Student Union.
Graduate Office |
Chapter 7: Emails, Texts, Memos, and Letters
Test Bank A
Type: multiple choice question
Title: Chapter 7 Question 01
1) This email meets ALL BUT ONE of the following of the criteria listed in your textbook as the "Six Cs":
Page reference: “Guidelines for Effective Correspondence”
a. concise
*b. concrete
c. complete
d. courteous
Type: multiple choice question
Title: Chapter 7 Question 02
2) The recipient might be more likely to open this email if the subject line was changed to…
Page reference: “E-mails, Texts, Memos, and Letters” (Chapter Title) (Quick Tips)
a. “Orientation Meeting”
b. “You are Invited!”
*c. “Graduate Student Orientation”
d. “Don’t Miss This Opportunity”
Type: multiple choice question
Title: Chapter 7 Question 03
3) The recipient would be more likely to read this email all the way through if….
Page reference: “E-mails, Texts, Memos, and Letters” (Chapter Title) (Quick Tips)
a. critical information in the last line, such as date and time, were in bold type.
b. the invitation to attend the meeting was on the first line.
Correct
c. it included an explanation of the purpose of the meeting earlier.
d. the sender clicked the “Urgent” flag before sending the email
Type: multiple choice question
Title: Chapter 7 Question 04
4) What would be the most effective strategy if you were to revise this email?
Page reference: “E-mails, Texts, Memos, and Letters” (Chapter Title) (Quick Tips)
a. reorganize the information in order of importance to you.
*b. reorganize the information in order of importance the receiver.
c. emphasize the free meal.
d. reorganize the information chronologically.
Type: multiple choice question
Title: Chapter 7 Question 05
5) What would make this email more readable?
Page reference: “E-mails, Texts, Memos, and Letters” (Chapter Title) (Quick Tips)
*a. If it had headings for easy skimming.
b. If it was longer.
c. If it was double spaced.
d. If it included an introduction that explains the benefits of orientation meetings.
Type: multiple choice question
Title: Chapter 7 Question 06
6) Who is the primary audience for this email?
Page reference: “Guidelines for Effective Correspondence”
a. All faculty
b. Faculty working with graduate students
c. Graduate students and their advisors
*d. Graduate advisors
Type: multiple choice question
Title: Chapter 7 Question 07
7) At work, what is a reason why people may not read your emails?
Page reference: “Emails, Texts, Memos, and Letters” (Chapter Title)
*a. People receive so much correspondence at work, in the form of emails and text messages, that they find it difficult to read all of them.
b. he
c. in the structure, punctuation, and usage.
d. Both a and b are correct.
Type: multiple choice question
Title: Chapter 7 Question 08
8) What is a memo?
Page reference: “Memos and Letters”
a. A Post-it note on a computer.
b. A long, scientific article.
*c. A short, informal document that circulates within an organization.
d. Like a brochure, but only half a page.
Type: multiple choice question
Title: Chapter 7 Question 09
9) What four pieces of information should every memo include?
Page reference: “Guidelines for Effective Correspondence”
a. To, Address, Phone number, Email address
b. To, From, Topic of matter, and Address
c. Watch for spelling errors as well as errors in sentence structure and word usage.
*d. To, From, Subject, and Date
Type: multiple choice question
Title: Chapter 7 Question 10
10) How can you avoid accidentally sending incomplete or inappropriate emails?
Page reference: “Guidelines for Effective Correspondence”
*a. Wait until right before you are ready to send the email to enter the recipient’s email address.
b. Use spell check to catch spelling errors.
c. Remember to proofread carefully.
d. Always have co-worker read your email before you send it.
Type: multiple choice question
Title: Chapter 7 Question 11
11) What is an appropriate tone in writing in the workplace?
Page reference: “Appropriate Tone in E-mails, Texts, Memos, and Letters”
a. Aggressive
b. Hostile
*c. Respectful and positive
d. Loving and tender
Type: multiple choice question
Title: Chapter 7 Question 12
12) What does the below statement imply to the reader?
“You claim that you sent the email, but I never got it.”
Page reference: “Appropriate Tone in E-mails, Texts, Memos, and Letters”
a. She or he is sweet.
b. She or he is wrong.
c. She or he is careless.
*d. She or he is lying.
Type: multiple choice question
Title: Chapter 7 Question 13
13) What is one guideline to writing effective messages for social media?
Page reference: “Writing for Social Media”
a. Write in a Distinctive and Consistent Voice.
b. Ask a Colleague to Review and Edit Your Messages.
c. Keep Your Messages Concise.
*d. All of the above.
Type: multiple choice question
Title: Chapter 7 Question 14
14) What should you always do before sending out correspondence?
Page reference: “Guidelines for Dealing with Tone”
a. Create several back-up files.
*b. Read it aloud.
c. Send it to your boss.
d. Send it through a online plagiarism software.
Type: multiple choice question
Title: Chapter 7 Question 15
15) Why is it important to keep your key points in the opening lines of a text message?
Page reference: “E-mail and Text Messages”
a. To increase your productivity so it does not take you as long to write the email.
b. To make your readers anxious about reading the email.
*c. It helps people to navigate their incoming emails and text messages because they will gain an understanding of the topic of the message.
d. Both a and b are correct.
Type: essay/short answer question
Title: Chapter 7 Question 16
1) Chapter 7 provides ten key guidelines to composing effective correspondence in the workplace. List three of these.
Page reference: “Guidelines for Effective Correspondence”
Type: essay/short answer question
Title: Chapter 7 Question 02
2) What is one key tactic to composing clear messages that are perceived to have a respectful and positive tone is?
Page reference: “Guidelines for Dealing with Tone”
Type: essay/short answer question
Title: Chapter 7 Question 03
3) Briefly explain why you should avoid slang and abbreviations, even in text messages.
Page reference: “Guidelines for Effective Correspondence”
Type: essay/short answer question
Title: Chapter 7 Question 01
1) Write a memo for all employees that identifies and explains the three types of paragraphs that should be used in a letter or memo, their purpose and content. Your memo should explain and model the three paragraph types.
Page reference: “Guidelines for Effective Correspondence”
Type: essay/short answer question
Title: Chapter 7 Question 02
2) You are responsible for posting messages on your company’s Twitter profile. You are told to write a message that announces the release of the RoboTranslate, a new application that can translate over 60 languages and is available in the Play Store for Androids and IPhones. This app will be great for travellers and companies that do a lot of international business. Write an essay that first describes what principles you will use to write an effective, message for your audience. Then, compose the message you would post on Twitter about the Robotranslate.
Page reference: “Writing for Social Media”
Type: essay/short answer question
Title: Chapter 7 Question 01
1) Tone is important because it can reveal…
Page reference: “Appropriate Tone in E-mails, Texts, Memos, and Letters”
Type: essay/short answer question
Title: Chapter 7 Question 02
2) What information should the subject line in a memo contain?
Page reference: “E-mails, Texts, Memos, and Letters” (Chapter Title) (Quick Tips)
Type: essay/short answer question
Title: Chapter 7 Question 03
3) What should the final paragraph of any email or memo should state?
Page reference: “Guidelines for Effective Correspondence”
Type: essay/short answer question
Title: Chapter 7 Question 01
1) Carefully read these two passages:
Passage 1: “If your employees had actually read the procedures before trying to install the pump, they would have seen that the installation requires that the sealant be allowed to set for one hour before beginning the second stage of the process. Not following this procedure causes the diagnostic to shut down because the sealant has not dried enough to absorb the test stress. To avoid future installation problems, please see to it that your employees read the procedures and read them thoroughly.”
Passage 2: “Please note in the procedure manual that the second stage of the installation process cannot begin until the sealant has set for one hour. This amount of time is necessary for the sealant to dry enough to absorb the test stress. If the second stage of the installation process is attempted before the sealant has dried, the diagnostic will shut down.”
Explain why the second passage is better and what strategies the writer used to make it a better passage.
Page reference: “Guidelines for Effective Correspondence”
Type: essay/short answer question
Title: Chapter 7 Question 02
2) When writing emails that might be read on mobile devices, what strategies would you use to ensure that the message was clear and understandable? Design this essay as though you were writing it to be read on a mobile device. In other words, model your message.
Page reference: “Guidelines for Effective Correspondence” and “E-mails and Text Messages”