Plug-In B02 Business Process nan Verified Test Bank

Business Driven Technology, 8e (Baltzan)

Plug-In B02 Business Process

1) A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

2) To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.

3) Business Process Model and Notation (BPMN) is a graphical notation that depicts the steps in a business process.

4) A Business Process Model and Notation (BPMN) event is anything that happens during the course of a business process. An event is represented by a circle in a business process model.

5) A Business Process Model and Notation (BPMN) activity is a task in a business process.

6) A Business Process Model and Notation (BPMN) gateway is used to control the flow of a process.

7) A Business Process Model and Notation (BPMN) flow displays the path in which the process flows.

8) A Business Process Model and Notation (BPMN) flow is anything that happens during the course of a business process. An event is represented by a circle in a business process model.

9) A Business Process Model and Notation (BPMN) event is a task in a business process.

10) A Business Process Model and Notation (BPMN) activity is used to control the flow of a process.

11) A Business Process Model and Notation (BPMN) gateway displays the path in which the process flows.

12) The primary goal of an As-Is process model is to simplify, eliminate, and improve the To-Be processes.

13) Business processes should never drive MIS choices and should be based on business strategies and goals.

14) A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

15) Redundancy occurs when a task or activity is never repeated.

16) Operationalized analytics makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

17) Robotic process automation (RPA) is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

18) Business process reengineering is the analysis and redesign of workflow within and between enterprises.

19) A workflow control system monitors processes to ensure tasks, activities, and responsibilities are executed as specified.

20) Robotic process automation makes analytics part of a business process. Improving business processes is critical to staying competitive in today's electronic marketplace.

21) Operationalized analytics is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform.

22) Operational business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

23) Managerial business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

24) Strategic business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

25) Strategic business processes are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

26) Operational business processes are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

27) Operational business processes are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

28) Business process modeling, or mapping, is the activity of creating a detailed flowchart or process map of a work process that shows its inputs, tasks, and activities in a(n) ________ sequence.

A) unstructured

B) semistructured

C) structured

D) unilateral

29) What is a graphical notation that depicts the steps in a business process?

A) Business process model nation

B) Business practice model notation

C) Business process model notation

D) Business practice management notes

30) What displays the path in which the process flows?

A) BPMN Event

B) BPMN Activity

C) BPMN Flow

D) BPMN Gateway

31) What is a task in a business process?

A) BPMN Event

B) BPMN Activity

C) BPMN Flow

D) BPMN Gateway

32) What is anything that happens during the course of a business process?

A) BPMN Event

B) BPMN Activity

C) BPMN Flow

D) BPMN Gateway

33) What is used to control the flow of a process?

A) BPMN Event

B) BPMN Activity

C) BPMN Flow

D) BPMN Gateway

34) What is represented by a circle in a business process model?

A) BPMN Event

B) BPMN Activity

C) BPMN Flow

D) BPMN Gateway

35) What is represented by a rounded-corner rectangle in a business process model?

A) BPMN Event

B) BPMN Activity

C) BPMN Flow

D) BPMN Gateway

36) What is represented by a diamond shape in a business process model?

A) BPMN Event

B) BPMN Activity

C) BPMN Flow

D) BPMN Gateway

37) What is represented by arrows in a business process model?

A) BPMN Event

B) BPMN Activity

C) BPMN Flow

D) BPMN Gateway

38) Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. What type of processes does Jessica primarily work with?

A) Business-facing processes

B) Industry-specific customer-facing processes

C) Customer-facing process

D) Industry-specific business-facing processes

39) Sarah Schin was recently hired by Bank West as the Global Director of Human Resources. Her job duties include determining employment policies as well as overseeing all hiring, firing, and training of employees. What type of processes does Sarah's new job demonstrate?

A) Business-facing processes

B) Industry-specific customer-facing processes

C) Customer-facing process

D) Industry-specific business-facing processes

40) What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?

A) As-Is process models

B) To-Be process models

C) Competitive business process models

D) Workflow model

41) What is the business process model that ensures the process is fully and clearly understood before the details of a process solution are decided upon?

A) As-is process model

B) Business process reengineering model

C) Customer-facing process

D) To-Be process model

42) What is the difference between the As-Is process model and the To-Be process model?

A) The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved

B) The process models are not related

C) Both process models determine when to solve the problem

D) The As-Is process model begins with where to implement the solution, and the To-Be process model displays why the problem needs to be fixed

43) What is the primary goal of the As-Is process model?

A) To outline the process elements for the To-Be process

B) To create process choices for the As-Is process

C) To simplify, eliminate, and improve the To-Be process

D) To analyze the To-Be process elements

44) The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues?

A) Modeled the As-Is process, fixed the errors, and then created the To-Be process

B) Modeled the To-Be process, fixed the errors, and then created the As-Is process

C) Moved directly to implementing the To-Be process without analyzing the As-Is process

D) Moved directly to implementing the As-Is process without analyzing the To-Be process

45) What is the primary goal of using As-Is and To-Be process models?

A) To determine employee specific errors

B) To determine measurement metrics

C) To determine the best way to solve a problem

D) To determine what the problem is and then how to solve the problem

46) Review the below list of key terms and determine which one typically occurs during operational business process improvement

A) Automation

B) Streamlining

C) Reengineering

D) Improvement

47) Review the below list of key terms and determine which one typically occurs during managerial business process improvement.

A) Automation

B) Streamlining

C) Reengineering

D) Improvement

48) Review the below list of key terms and determine which one typically occurs during strategic business process improvement.

A) Automation

B) Streamlining

C) Reengineering

D) Improvement

49) Which of the below examples indicates when the time is right to initiate a business process change?

A) The market being served makes a distinctive shift

B) The company is below industry benchmarks on its core processes

C) The company strategically passes or leapfrogs the competition on key decisions to regain competitive advantage

D) All of the choices are correct

50) What does BPR assume about the current process in the extreme?

A) Current process is irrelevant

B) Current process is broken

C) Current process must be overhauled from scratch

D) All of the choices are correct

51) Which of the below processes attempt to understand and measure the current process and make improvements?

A) Business process mapping

B) Business process reengineering

C) Business process improvement

D) Business process model

52) What makes analytics part of a business process?

A) Operationalized analytics.

B) Robotic process automation.

C) Deep learning.

D) Machine learning.

53) What is the use of software with artificial intelligence (AI) and machine learning capabilities to handle high-volume, repeatable tasks that previously required a human to perform?

A) Operationalized analytics.

B) Robotic process automation.

C) Deep learning.

D) Machine learning.

54) Transaction processing systems are primarily used to automate business processes. Automation increases efficiency and effectiveness, while reducing head count which in turn reduces the overall operational ________.

A) costs

B) systems

C) revenues

D) intelligence

55) Several factors can accelerate the need for a company to make business improvement processes. What is the most prevalent factor?

A) Market shifts

B) Technology

C) Discoveries

D) Bottlenecking

56) What improves managerial level business processes?

A) Performance measures

B) Bottlenecks

C) Redundancy

D) Streamlining

57) What is the point when resources reach full capacity and cannot handle any additional demands?

A) Optimization analysis

B) Bottlenecks

C) Redundancy

D) Swim lane

58) Which of the following represents an example of a technology that actually disrupts and slows workflow?

A) Email

B) Twitter

C) Facebook

D) All of the choices are correct

59) Automating a business process that contains ________ or ________ will magnify or amplify these problems if they are not corrected first.

A) bottlenecks; regulations

B) redundancies; regulations

C) bottlenecks; redundancies

D) redundancies; swim lanes

60) Fedex is a great example of a company that created a competitive advantage through combining MIS and ________.

A) traditional distribution and logistics processes

B) logistic processes and an As-Is process model

C) artificial intelligence and As-Is process model

D) swim lanes and logistic processes

61) What is the analysis and redesign of workflow within and between enterprises?

A) Critical success factors (CSFs)

B) Benchmarking metrics

C) Business process reengineering (BPR)

D) Decision support interfaces (DSI)

62) Changing business processes with MIS outlines how to improve the three levels of business processes which include operational, managerial, and strategic. From operational to strategic, what are the three major improvement strategies that the author describes?

A) Automation – streamlining – reengineering

B) Artificial intelligence – streamlining – reengineering

C) Automation – workflow – reinvention

D) Automation – consolidating – restructuring

63) Which of the below represents the four main steps in the business process reengineering model?

A) Set project problem, study competition, create new products, and implement solution

B) Set project scope, study competition, create new products, and implement solution

C) Set project scope, study competition, create new processes, and implement solution

D) Study competition, set project scope, create new processes, and implement solutions

64) Which of the following explains why a company would implement a BPR strategy?

A) To encourage competition

B) To decrease customers

C) To create value for the customer

D) All of the choices are correct

65) What includes the tasks, activities, and responsibilities required to execute each step in a business process?

A) Workflow

B) Swim lane

C) Automation

D) Streamlining

66) What is the process of computerizing manual tasks, making them more efficient and effective and dramatically lowering operational costs?

A) Workflow

B) Swim lane

C) Automation

D) Streamlining

67) What improves business process efficiencies by simplifying or eliminating unnecessary steps?

A) Workflow

B) Swim lane

C) Automation

D) Streamlining

68) What occurs when resources reach full capacity and cannot handle any additional demands limiting throughput and impeding operations?

A) Bottlenecks

B) Redundancy

C) Automation

D) Streamlining

69) What occurs when a task or activity is unnecessarily repeated?

A) Bottlenecks

B) Redundancy

C) Automation

D) Streamlining

70) What are static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes?

A) Operational business processes

B) Managerial business processes

C) Strategic business processes

D) Success business processes

71) What are dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions?

A) Operational business processes

B) Managerial business processes

C) Strategic business processes

D) Success business processes

72) What are semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements?

A) Operational business processes

B) Managerial business processes

C) Strategic business processes

D) Success business processes

73) What are managerial business processes?

A) Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

B) Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

C) Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

D) None of the choices are correct.

74) What are strategic business processes?

A) Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

B) Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

C) Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

D) None of the choices are correct.

75) What are operational business processes?

A) Dynamic, nonroutine, long-term business processes such as financial planning, expansion strategies, and stakeholder interactions.

B) Semidynamic, semiroutine, monthly business processes such as resource allocation, sales strategy, or manufacturing process improvements.

C) Static, routine, daily business processes such as stocking inventory, checking out customers, or daily opening and closing processes.

D) None of the choices are correct.

76) Demonstrate the value of business process modeling, and compare As-Is and To-Be models.

77) Differentiate among business process improvements, streamlining, and reengineering.