Office Equipment And Supplies nan Ch.08 Complete Test Bank

1.

What is a computer that functions as a centralized storage location for shared information called?  
 

2.

An advantage of a notebook computer is that it ____.  
 

3.

An advantage of a desktop computer with a tower case placed on the floor is that it ____.  
 

4.

The hardware components of a computer consist of the monitor, keyboard, and ____.  
 

5.

A computer’s hardware serves four main functions.  Which of the following is one of those functions?  
 

6.

Which of the following is considered a computer input device?  
 

7.

Which of the following is the most common computer input device?  
 

8.

What is a common disorder many medical assistants develop due to improper hand positioning at the computer keyboard?  
 

9.

Which of the following is a type of pointing device?  
 

10.

Which form of pointing device consists of a small, flat device sensitive to touch?  
 

11.

On what type of computer is the touch pad feature popular?  
 

12.

A device used to transfer information from one computer to another over telephone or cable television lines is a ____.  
 

13.

Which of the following is considered both an input device and an output device?  
 

14.

A device used to input printed matter and convert it to a format that can be read by the computer is a ____.  
 

15.

Types of scanners include single-sheet scanners, handheld scanners, and ____ scanners.  
 

16.

An advantage of a handheld scanner is that it ____.  
 

17.

An advantage of the flatbed scanner is that it ____.  
 

18.

The main circuit board that controls the other components in a computer system is the ____.  
 

19.

In a computer what is the function of ROM ?  
 

20.

Information is stored permanently on the ____ for later retrieval.  
 

21.

The purpose of output devices is to ____.  
 

22.

Examples of output devices are printers and ____.  
 

23.

Resolution refers to ____.  
 

24.

Printer resolution is noted in terms of ____.  
 

25.

A laser printer is ____.  
 

26.

A current trend in printers is the ____.  
 

27.

A collection of records created and stored on a computer is a(n) ____.  
 

28.

A method of sending and receiving messages through a network is known as ____.  
 

29.

What term describes the communication that provides medical support to licensed providers caring for patients in rural areas?  
 

30.

Telecommunication that provides medical support to physicians caring for patients in rural areas is called ____.  
 

31.

Which of the following technologies has the potential of eliminating the need for transcribing providers’ notes?  
 

32.

Which of the following allows information to be taken from one digital source and copied over to a CD?  
 

33.

Which of the following changes the monitor display at short intervals or constantly shows moving images?  
 

34.

Before calling technical support, you should first ____.  
 

35.

A computer disaster recovery plan should be in place in a medical office in the event of a(n) ____.  
 

36.

Using the bcc option when sending an e-mail message ____.  
 

37.

Protection against spammers is provided by ____.  
 

38.

Computer hackers are prevented from accessing your computer by ____.  
 

39.

Celia has been asked to make suggestions for upgrading the computer equipment in the medical office where she works. Currently, the office has one desktop computer that runs the Windows 2000 operating system and the Office 2002 applications. It has a CD-ROM drive, but no CD-R capability. It also has a telephone modem. The monitor is a 14-inch CRT model that has recently started wavering and "blinking out." Which of the following do you think Celia should recommend?  
 

40.

Which of the following is not an important task when you are selecting software for the medical office?  
 

41.

In which type of networks are the networked computers connected using public telephone lines, using encryption to ensure that only authorized users can access the network?  
 

42.

Which of the following is an optical disk on which you can store up to eight hours of high-quality video?  
 

43.

Which type of office machine scans each page of a document, translates the information into electronic impulses, and transmits the impulses over the telephone line to another machine, where they are converted into an exact copy of the original document?  
 

44.

Which of the following is not a benefit of having a fax machine in the medical office?  
 

45.

Which of the following office machines is most useful for handling tasks such as payroll and bank deposits?  
 

46.

Which of the following is not an advantage of leasing office equipment?  
 

47.

Which of the following information is not needed in an equipment inventory?  
 

48.

When managing office supplies, the goal is to achieve ____.  
 

49.

When managing office supplies, being efficient involves producing the desired result with the least effort, ____, and waste.  
 

50.

Expendable items are items that ____.  
 

51.

An example of an expendable item is a(n) ____.  
 

52.

Durable items are ____.  
 

53.

Which of the following is an example of a durable item?  
 

54.

Most supplies in the medical office can be classified as administrative, clinical, or ____.  
 

55.

The responsibility for organizing most office supplies often lies with the ____.  
 

56.

Which of the following are examples of administrative supplies?  
 

57.

Examples of clinical supplies are ____.  
 

58.

Which of the following are general supplies?  
 

59.

Vital supplies are items that ____.  
 

60.

Incidental supplies are ____.  
 

61.

Periodic supplies need to be reordered ____.  
 

62.

An example of a periodic supply is ____.  
 

63.

Administrative supplies are generally stored ____.  
 

64.

The appropriate way to store chemicals, drugs, and solutions is to ____.  
 

65.

After checking the expiration dates on supplies, ____.  
 

66.

An effective inventory schedule for a medical office is ____.  
 

67.

Staples and rubber bands are ____ supplies.  
 

68.

An efficient way to track inventory is to ____.  
 

69.

The inventory-tracking tool for managing medical supplies that groups items that need to be ordered and helps monitor how quickly items are used and the amount that needs to be ordered is the ____.  
 

70.

Ordering supplies ahead of schedule ____.  
 

71.

An effective way to prevent an unanticipated shortage of a supply item is to ____.  
 

72.

Stocking many spare supplies ____.  
 

73.

The average medical office spends ____ of its annual gross income on administrative, clinical, and general supplies.  
 

74.

Comparison pricing, ordering, and establishing and maintaining relationships with vendors is the responsibility of the ____.  
 

75.

To calculate the unit price of an item, ____.  
 

76.

A disadvantage of rush orders is that ____.  
 

77.

A disadvantage of using large, established mail-order companies is that ____.  
 

78.

Purchasing groups are ____.  
 

79.

A characteristic of a purchasing group is that it ____.  
 

80.

A small group of medical practices in the same building that pools resources to qualify for quantity discounts from a local vendor is called a(n) ____.  
 

81.

Larger medical practices that participate in a purchasing group can save as much as ____ on supplies.  
 

82.

The Federal Trade Commission ____.  
 

83.

The Federal Trade Commission requires supply companies to provide merchandise within ____ days.  
 

84.

The best time to place a telephone order is ____.  
 

85.

A benefit of purchasing from a local vendor is that ____.  
 

86.

A vendor's payment schedule generally ____.  
 

87.

"Net 30" on a payment invoice means ____.  
 

88.

What is the recommended amount of time for keeping all copies of bills and order forms for supplies in the event the medical practice is audited by the Internal Revenue Service?  
 

89.

Which of the following is used when practitioners in a group practice have several different staff in charge of ordering a variety of items?  
 

90.

A purchase order is ____.  
 

91.

Purchase orders are frequently used for ____.  
 

92.

One way to avoid purchasing mistakes is to ____.  
 

93.

The best way to deal with a telephone solicitation is to ____.  
 

94.

Some vendors may use the bait-and-switch tactic, which means ____.  
 

95.

Which of the following supplies should be stored according to the rules of good housekeeping and asepsis?  
 

96.

The proper way to store narcotics is ____.  
 

97.

What is the first thing that should be done when a shipment of supplies arrives at the medical office?  
 

98.

Jenni has been working at her new job as administrative office assistant for two weeks now. She has gone through the standard office training, and she feels mostly okay with her duties. However, unlike other places she has worked, this office uses the Microsoft® Excel software to track office expenses. Jenni does not feel comfortable with this software and is afraid she will make a mistake. Which of the following courses of action would you recommend to Jenni?  
 

99.

Bennett works for a group of pediatricians, and a large part of his job consists of transcribing the physicians' notes into patient records in the EHR system. Over the weekend, he went hang-gliding with friends and crash-landed, breaking several bones in his right fingers and wrist. He is worried that he will not be able to type fast enough with just one hand to do his job efficiently. What should Bennett do?  
 

100.

ROM and RAM refer to different types of ________ that are utilized by computers.  
 
________________________________________

101.

The current trend in ________ is the "all-in-one" model that also functions as a fax machine, scanner, and photocopier.  
 
________________________________________

102.

Software programs used in a medical office such as word processing software, accounting and billing programs, and appointment scheduling programs are known as computer ______________.  
 
________________________________________

103.

Using a computer equipped with a modem and communications software, you can perform several types of ________ transactions.  
 
________________________________________

104.

The ________ is a global network of computers that enables communication with millions of computer users around the world.  
 
________________________________________

105.

When you have a question about software while you are using it, you can refer to the software manual or use online _______.  
 
________________________________________

106.

A computer _______ enables users to share files and allows more than one person to work on the same patient's information at one time.  
 
________________________________________

107.

In a medical office, ________ that change the monitor display at short intervals can be used to minimize the amount of time information is visible on a computer screen.  
 
________________________________________

108.

Programs that identify and interpret spoken words use _______ technology.  
 
________________________________________

109.

Medical practice _______ are a profitable marketing tool to generate new patients and can include patient education, contact information, and referral forms.  
 
________________________________________

110.

A(n) _______ is a barrier that keeps destructive forces away from your computer.  
 
________________________________________

111.

Many computer programs come with a small program called a(n) _______ that is designed to give users an overall picture of the product and its functions.  
 
________________________________________

112.

The _______ for a software program is usually in the form of written instruction manuals or online help.  
 
________________________________________

113.

Networks can be run on Windows^®, Novell^®, or _______ network operating systems.  
 
________________________________________

114.

The computers in a(n) _______ network are geographically close together, such as in the same building.  
 
________________________________________

115.

A(n) _______, or VPN, is used to connect two or more computer systems using public telephone lines, and using the Internet as the medium for transporting data.  
 
________________________________________

116.

Access codes or _______ allow users into approved areas of the software according to the individual's job description.  
 
________________________________________

117.

A(n) _______ system automatically keeps track of who accesses computer records or an Internet site and the files or sites that the person accesses.  
 
________________________________________

118.

The first page of every fax you send from a medical office should be a cover sheet that contains a(n) _______ that all material within the fax is intended only for the person to whom it is being sent.  
 
________________________________________

119.

Fax machines should not be placed in the examination rooms or reception area because many faxes to a medical office contain _______ health information.  
 
________________________________________

120.

The first step in evaluating the equipment needs of a healthcare office is to _______ office needs.  
 
________________________________________

121.

When a company enters into a contract that guarantees free service and parts replacement for a certain period of time on a piece of equipment, it is called a(n) _______.  
 
________________________________________

122.

Most warranties require that repairs be made at a(n) _______ service center.  
 
________________________________________

123.

The best source of information about maintaining a piece of equipment is the equipment _______.  
 
________________________________________

124.

To make service calls easier for a piece of equipment, record the following information inside the front cover of the equipment manual: date of purchase or lease, phone number of the company contracted to repair the equipment, and the _______ number of the equipment.  
 
________________________________________

125.

A(n) _______ contract covers such things as emergency repairs that are not generally included in a standard maintenance agreement.  
 
________________________________________

126.

A contract for office equipment that includes regular checkups and cleaning is called a standard _______ agreement.  
 
________________________________________

127.

The process used to determine whether you can correct a problem with a piece of equipment yourself, rather than calling for service, is known as _______.  
 
________________________________________

128.

In most medical offices, the majority of medical supplies fall into two categories: administrative and _______.  
 
________________________________________

129.

It is helpful to classify supplies according to their importance to the practice. Typical categories include _______, incidental, and periodic supplies.  
 
________________________________________

130.

To avoid contamination, supplies should never be stored on the _______.  
 
________________________________________

131.

When stocking shelves, it is important to ______ supplies by placing the oldest items in the front and newer items behind them.  
 
________________________________________

132.

Clinical supplies should be stored using the rules of good housekeeping and _______.  
 
________________________________________

133.

The list of supplies and the amounts in storage in a medical office are the office _______, which must be accurately maintained to ensure that the office does not run out of supplies.  
 
________________________________________

134.

Reorder _______ cards are used to indicate when it is time to order supplies again.  
 
________________________________________

135.

A medical office should have a regular _______ for inventory and ordering to maintain adequate levels of supplies.  
 
________________________________________

136.

A(n) _______ vendor will process orders accurately with quality items, deliver products in good condition, and charge fair prices.  
 
________________________________________

137.

The medical assistant is often responsible for comparison _______, ordering, and maintaining relationships with vendors.  
 
________________________________________

138.

The supply _______ is generally 4% to 6% of a medical practice's annual gross income.  
 
________________________________________

139.

When investigating a vendor, you should obtain information on pricing, quality, payment policies, and _______, or availability of products, delivery time and procedures, and damaged goods policy.  
 
________________________________________

140.

Although prices for larger quantities are generally lower, you should not order more than a(n) _______'s supply of any item.  
 
________________________________________

141.

Medical assistants should constantly look for ways to reduce _______ within the medical practice without sacrificing quality.  
 
________________________________________

142.

Using _______ vendors often results in discounts, special services, and provides a public relations benefit for the physician.  
 
________________________________________

143.

A purchase ________ is used to purchase expensive items for the medical practice and often requires the physician’s or provider’s approval.  
 
________________________________________

144.

Shipments should be checked for ________ and errors in a shipment should be reported to the vendor immediately.  
 
________________________________________

145.

The ________ should be checked against the original order and packing slip to check the accuracy of a shipment of supplies.  
 
________________________________________

146.

An invoice that is paid to a vendor by cash, check, or money order is known as a _______________.  
 
________________________________________

147.

To avoid making a mistake by purchasing from a dishonest ________ solicitor, ask for the name and phone number of the company, then verify the number with the telephone company and verify the company with the Better Business Bureau.  
 
________________________________________

148.

What handheld device is commonly used by physicians and other healthcare professionals to look up reference material and medications and enter data that can be transferred into the patient’s chart?  
 

149.

Which of the following is a high-capacity removable disk drive that can store up to 750 MB of data?  
 

150.

What type of software converts images to text so they can be treated like a word processing document?  
 

151.

Microsoft Office application software includes all of the following except ___________.  
 

152.

When two or more computer systems are linked together and are geographically close together, what type of network is this?  
 

153.

Which of the following is an example of a periodic supply?  
 

154.

In conjunction with passwords, most healthcare facilities utilize ______________ systems to track all computer access.  
 
________________________________________

155.

The computer operating system uses graphic symbols known as ________ to represent the job to be done.  
 
________________________________________