Ch.10 Written And Electronic Communication Test Bank

1.

The provider’s name and address that are printed at the top of formal business stationery is called ____.  
 

2.

The impression or pattern that can be seen when paper is held up to the light is called a ____.  
 

3.

Letterhead paper is usually either sulfite bond or ____, which is more expensive than other types of paper.  
 

4.

The envelope size most commonly used for correspondence is ____.  
 

5.

Envelopes that have a transparent window are used for ____.  
 

6.

Another name for clasp envelopes is ____.  
 

7.

Envelopes used to send documents or items that may otherwise be damaged in the mail are ____.  
 

8.

Which of the following is the correct dateline for a business letter?  
 

9.

Which of the following is a correct example of a part of the inside address of a business letter?  
 

10.

The subject line is used to ____.  
 

11.

The body of the letter should ____.  
 

12.

The correct way to include a list in the body of a letter is to ____.  
 

13.

The complimentary closing is ____.  
 

14.

The appropriate position for the signature block is ____.  
 

15.

How many spaces should be left above the signature block to allow for the signature?  
 

16.

The letter writer's initials followed by a colon or slash and the typist's initials constitute the ____.  
 

17.

Notations include information such as the number of enclosures that are included with the letter and ____.  
 

18.

A characteristic of open punctuation is ___.  
 

19.

A characteristic of mixed punctuation is ____.  
 

20.

General guidelines for business letters include ____.  
 

21.

In which type of letter do the dateline, complimentary closing, signature block, and notations align and begin at the center of the page or slightly to the right of center?  
 

22.

In which type of letter style are all lines typed flush with the left margin?  
 

23.

The block letter style is also called the ____.  
 

24.

Which of the following letter styles is most often used in medical office correspondence?  
 

25.

Which of the following letter styles is generally considered too informal for a medical office?  
 

26.

Proofreading involves checking a document for spelling and format errors, as well as checking the document for ____.  
 

27.

When writing an effective letter, a general tip is to ____.  
 

28.

Editing involves checking a document for factual accuracy, logical flow, conciseness, and ____.  
 

29.

Effective professional correspondence uses an appropriate style, clear and concise language, and ____.  
 

30.

The content of a letter should ____.  
 

31.

Formatting errors include which of the following?  
 

32.

Which of the following is considered a mechanical error?  
 

33.

There are three types of errors that can occur when you are preparing a document: formatting, data, and ____.  
 

34.

A basic rule for using a plural in medical terms is that with terms ending in ____.  
 

35.

In general writing, use numerals when the number is ____ or greater.  
 

36.

Which of the following USPS services provides either next-day or second-day delivery 365 days a year?  
 

37.

What types of services does the USPS offer to most foreign countries?  
 

38.

First-class mail must weigh ____ or less.  
 

39.

The former name for Parcel Post was ____.  
 

40.

Priority Mail is used for ____.  
 

41.

If you want an item delivered as soon as it reaches the recipient's post office, use ____.  
 

42.

Regular mail service includes first-class, Parcel Post, Priority, and ____ mail.  
 

43.

Which mail delivery service requires the postal carrier to obtain a signature when the item is delivered?  
 

44.

Which type of mail delivery is used for sending an item that is valuable or irreplaceable because it provides security for the item?  
 

45.

The steps in processing mail involve sorting, recording, annotating, and ____.  
 

46.

The first step in processing incoming mail is to _____ it.  
 

47.

Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called ____.  
 

48.

United Parcel Service (UPS) delivers ____.  
 

49.

Interoffice memos are used to ____.  
 

50.

Before undertaking e-mail communication with a patient, which of the followingmust you do?  
 

51.

Two professional organizations that have established policies relating to e-mail are Health E-mail and ____.  
 

52.

Jayne and Maria, two medical assistants at a large clinic, generally have lunch together. Today Maria tells Jayne about the hilarious e-mail message she received from her cousin at work this morning. What would be Jayne's best response?  
 

53.

Which of the following is good practice for managing e-mail?  
 

54.

How should you fold an invoice that will be placed in a window envelope?  
 

55.

Which of the following envelopes is most easily read by an OCR system?  
 

56.

Dr. Long has dictated a letter notifying a patient that she will no longer provide services for the patient and that Dr. Westell has agreed to take over the patient's healthcare. How should you mail this letter?  
 

57.

The medical office needs a new copy machine, and Brent has been asked to check into available models and recommend a suitable machine. As part of his research, he is checking with other medical offices in the area to see how happy they are with their machines and with the scheduled maintenance they receive. He does this by sending the following e-mail message to four medical offices: "How do you like your copy machine and service? Please let me know ASAP." What is wrong with this message?  
 

58.

Letterhead paper that has a(n) ________ is generally a high-quality paper.  
 
________________________________________

59.

Envelopes that have a transparent window are used for ________ and statements.  
 
________________________________________

60.

Address ________ printed from a computerized mailing list can speed the process of addressing envelopes for bulk mailing.  
 
________________________________________

61.

A(n) ________ line is used when the correspondence is sent to a particular individual in a company.  
 
________________________________________

62.

The ________ block is aligned with and typed three to four lines below the complimentary closing.  
 
________________________________________

63.

The two different styles of ________ used in correspondence are open and closed.  
 
________________________________________

64.

The ________ style of punctuation has no punctuation after the salutation and complimentary closing.  
 
________________________________________

65.

The ________ letter style is the most commonly used style for correspondence in medical offices.  
 
________________________________________

66.

Business letters should be in the ________ voice unless you are conveying negative news.  
 
________________________________________

67.

Even when correspondence is written using software that has a(n) ________ checker, the program may not detect all errors.  
 
________________________________________

68.

Errors in spelling, punctuation, spacing, and division of words are ________ errors.  
 
________________________________________

69.

If a provider has authorized you to sign his name to correspondence, you should place your ________ after the provider’s name.  
 
________________________________________

70.

When using a windowed envelope, you must be sure the ________ appears in the window before sealing the envelope.  
 
________________________________________

71.

To obtain proof that an item was delivered, you should send it using the return ________requested service offered by the USPS.  
 
________________________________________

72.

When processing incoming mail, you should sort it into piles according to ________ and type of mail.  
 
________________________________________

73.

It is important to keep a daily ________ that lists mail received, follow-up correspondence needed, and the date it is completed.  
 
________________________________________

74.

The individual responsible for reading incoming mail may also be asked to ________ it by highlighting key points or writing comments in the margins.  
 
________________________________________

75.

Once the incoming mail has been sorted, recorded, and annotated as necessary, it is ready for ________ to the appropriate people.  
 
________________________________________

76.

Many healthcare providers receive drug and product samples in the mail. Samples of ________ products such as hand creams may be placed in the patient treatment area for distribution as directed by the physician.  
 
________________________________________

77.

Interoffice memos are used to facilitate ________ written communication within an office.  
 
________________________________________

78.

Well-written, neatly prepared ________ is one of the most important means of communicating a professional image for the medical office.  
 
________________________________________

79.

E-mail is not considered a(n) ________ method of communication because it can be intercepted by someone who is not the intended recipient.  
 
________________________________________

80.

Which of the following is not considered a heading component of an interoffice memorandum?  
 

81.

Where in a professional letter are special or urgent delivery notations, such as certified mail, typed?  
 

82.

Bodies of text that are used repeatedly that are saved in the computer for quick and easy access of this repeated information are called ____________.  
 
________________________________________

83.

Before writing professional correspondence, it is important to know the __________ for whom the correspondence is intended.  
 
________________________________________

84.

The American Medical Informatics Association organization is responsible for establishing policies relating to _______.  
 
________________________________________