nan Test Bank Plug-In B08 Operations Management

Business Driven Technology, 8e (Baltzan)

Plug-In B08 Operations Management

1) A transformation process is often referred to as the technical core, especially in manufacturing organization, and is the actual conversion of inputs to outputs.

2) Production is the creation of goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge.

3) Value-added is the term used to describe the difference between the cost of inputs and the value of price of outputs.

4) The scope of OM ranges across the organization and includes many interrelated activities, such as forecasting, capacity planning, scheduling, managing inventories, assuring quality, motivating employees, deciding where to locate facilities, and more.

5) Tactical planning focuses on long range planning such as plant size, location, and type of process to be used.

6) Distribution management systems coordinate the process of transporting materials from a manufacturer to distribution centers to the final customers.

7) Six sigma qualities goal is to detect potential problems to prevent their occurrence and achieve no more than 3.4 defects per million opportunities.

8) CMMI stands for the Capability Matrix Modeling Integrity framework.

9) What is the creation of goods and services using the factors of production including land, labor, capital, entrepreneurship, and knowledge?

A) Operations Management

B) Productions Management

C) Transformation process

D) Production

10) Which of the following is not a factor of production when creating goods and services?

A) Entrepreneurship

B) Capital

C) Knowledge

D) Manufacturing

11) Which of the following is an example of a good or a service?

A) Dental/Medical Records

B) DVDs

C) Downloadable MP3s

D) All of these

12) What describes all of the activities managers do to help companies create goods?

A) Operations Management

B) Productions Management

C) Transformation process

D) Production

13) What is the management of systems or processes that convert or transform resources into goods and services?

A) Operations Management

B) Productions Management

C) Transformation process

D) Production

14) What is often referred to as the technical core and is the actual conversion of inputs to outputs?

A) Operations Management

B) Productions Management

C) Transformation process

D) Production

15) Which of the following interacts with each phase in the conversion of inputs to outputs?

A) Services

B) Goods

C) Control

D) Information

16) Which of the following statements is true?

A) Companies produce goods only without services

B) Companies produce services only without goods

C) Companies typically sell product packages, with a combination of goods and services

D) None of these

17) Which of the following refers to value-added?

A) Describes the difference between the cost of outputs and the value of price of inputs

B) Describe the similarities between the cost of inputs and the value of price of outputs

C) Describes the difference between the cost of inputs and the value of price of outputs

D) Any of these depending on the situation

18) When does OM primarily increase value-added?

A) During the input process

B) During the transformation process

C) During the output process

D) None of these

19) Which of the following activities is within the scope of OM?

A) Forecasting

B) Motivating employees

C) Scheduling

D) All of these

20) Which of the following activities is not within the scope of OM?

A) Locating facilities

B) Training employees

C) Transportation planning

D) Capacity planning

21) Which of the following describes the outcome of OM decisions?

A) Many possible alternatives

B) Have varying impacts on revenue

C) Have varying impacts on expenses

D) All of these

22) OM information systems can answer all of the following questions, except:

A) What resources will be needed

B) Where the funding will come to support the effort

C) When each resource will be needed

D) Who will perform the work

23) Which company uses package flow information systems at each location to cut truck delivery travel by more than 100 million miles each year?

A) UPS

B) Trek Bike Manufacturer

C) Frontier Airlines

D) None of these

24) Which of the following is not a type of operational planning?

A) Strategic planning

B) Transformation planning

C) Tactical planning

D) Operational planning and control

25) Which type of operational planning uses materials requirement planning systems?

A) Strategic planning

B) Tactical planning

C) Operational planning and control

D) All of these depending on the industry

26) Which type of operational planning uses global inventory management systems?

A) Strategic planning

B) Tactical planning

C) Operational planning and control

D) All of these depending on the industry

27) Which type of operational planning uses inventory management and control systems?

A) Strategic planning

B) Tactical planning

C) Operational planning and control

D) All of these depending on the industry

28) Which type of operational planning uses distribution management systems?

A) Strategic planning

B) Tactical planning

C) Operational planning and control

D) All of these depending on the industry

29) What consists of several stand-alone businesses?

A) Strategic planning units

B) Strategic business units

C) Tactical business units

D) Operational business units

30) What focuses on long range planning such as plant size, location, and type of process to be used?

A) Strategic planning

B) Tactical planning

C) Operational planning and control

D) None of these

31) What focuses on producing goods and services as efficiently as possible within the strategic plan?

A) Strategic planning

B) Tactical planning

C) Operational planning and control

D) None of these

32) What deals with the day-to-day procedures for performing work, including scheduling, inventory, and process management?

A) Strategic planning

B) Tactical planning

C) Operational planning and control

D) None of these

33) What tracks and analyzes the movement of materials and products to ensure the delivery of materials and finished goods at the right time, the right place, and the lowest cost?

A) Transportation planning system

B) Distribution management system

C) Inventory management and control system

D) Materials requirement planning system

34) What uses sales forecasts to make sure that needed parts and materials are available at the right time and place in a specific company?

A) Transportation planning system

B) Distribution management system

C) Inventory management and control system

D) Materials requirement planning system

35) Which of the following is one of the five key competitive priorities?

A) Cost

B) Capacity

C) Inventory

D) All of these

36) Which of the following represents the five key competitive priorities?

A) Cost, capacity, delivery, flexibility, inventory

B) Cost, quality, delivery, flexibility, service

C) Cost, quality, transportation, inventory, capacity

D) Cost, delivery, flexibility, inventory, capacity

37) Which of the following is not one of the modern quality control standards?

A) Six sigma quality

B) Malcolm Baldrige National Quality Awards

C) ISO 100

D) ISO 14000

38) Which modern quality control standard has the goal of detecting potential problems to prevent their occurrence and achieve no more than 3.4 defects per million opportunities?

A) Six sigma quality

B) Malcolm Baldrige National Quality Awards

C) CMMI

D) ISO 14000

39) Which modern quality control standard is a framework of best practices in managing, measuring, and monitoring software development processes?

A) Six sigma quality

B) Malcolm Baldrige National Quality Awards

C) CMMI

D) ISO 14000

40) Define the term operations management.

41) Explain operations management role in business.

42) Describe the correlation between operations management and information technology.

43) Describe the five characteristics of competitive priorities.