Life-Situation Interventions | Verified Test Bank Ch.7 - Stress Management 14e Complete Test Bank by Jerrold Greenberg. DOCX document preview.

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Life-Situation Interventions | Verified Test Bank Ch.7

Chapter 07 Life-Situation Interventions: Interpersonal Answer Key
 


Multiple Choice Questions
 

1.

Expressing yourself and satisfying your own needs, feeling good about this, and not hurting others in the process is known as _____. 
 

A. 

assertive behavior

B. 

nonassertive behavior

C. 

aggressive behavior

D. 

insistent behavior

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Asserting Yourself
 

2.

Seeking to dominate or to get your own way at the expense of others is known as _____. 
 

A. 

assertive behavior

B. 

nonassertive behavior

C. 

aggressive behavior

D. 

passive behavior

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Asserting Yourself
 

3.

Sacrificing your own needs or wants to meet someone else's needs or wants is known as _____. 
 

A. 

assertive behavior

B. 

nonassertive behavior

C. 

aggressive behavior

D. 

insistent behavior

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Asserting Yourself
 

4.

Which of the following would aggressive nonverbal communication include? 
 

A. 

Leaning forward with glaring eyes

B. 

Clenching fists

C. 

Hands placed on hips and wagging the head

D. 

All of these

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Asserting Yourself
 

5.

The acronym DESC includes all the following terms EXCEPT _____. 
 

A. 

describe

B. 

express

C. 

specify

D. 

consider

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Asserting Yourself
 

6.

Which component of the DESC form refers to relating your feelings regarding another person's behavior? 
 

A. 

Describe

B. 

Express

C. 

Specify

D. 

Consequence

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Asserting Yourself
 

7.

Paraphrasing a speaker's words and feelings is known as _____. 
 

A. 

nonverbal cuing

B. 

validating

C. 

norming

D. 

reflective listening

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Conflict Resolution
 

8.

Which of the following is true about nonverbal body language? 
 

A. 

It is easy to misinterpret.

B. 

It is associated with physical cues.

C. 

It is used by people every day.

D. 

All of these are correct.

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Communication
 

9.

When trying to resolve a conflict, which of the following should you NOT do? 
 

A. 

use "but," not "and"

B. 

plan time to talk

C. 

avoid "why" questions

D. 

paraphrase the other person's words

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Communication
 

10.

All of the following are true about "I" statements EXCEPT that _____. 
 

A. 

when we say "I," we are focusing on our feelings, beliefs, and interpretations

B. 

when we use "I," we are avoiding directed criticism

C. 

when we say "I," the other person may feel less defensive

D. 

when we use "I," the other person is less likely to listen to us

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Communication
 

11.

A time management technique in which tasks are prioritized is known as _____. 
 

A. 

goal setting

B. 

X, Y, Z lists

C. 

A, B, C lists

D. 

goal lists

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Time Management
 

12.

In the context of prioritizing goals, if the items on _____ never get done, that would be just fine. 
 

A. 

Y list

B. 

Z list

C. 

B list

D. 

C list

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Time Management
 

13.

Getting others to do those things that need to be done but that do not need your personal attention is known as _____. 
 

A. 

evaluating

B. 

scheduling

C. 

maximizing

D. 

delegating

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Time Management
 

14.

Time management skills include _____. 
 

A. 

setting goals and prioritizing them

B. 

scheduling

C. 

limiting interruptions

D. 

all of these

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Time Management
 

15.

Social support consists of all of the following EXCEPT _____. 
 

A. 

tangible support

B. 

imitative support

C. 

emotional support

D. 

informational support

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Social Support Networking
 

16.

Which of the following benefits is a result of social support? 
 

A. 

Helping patients adjust to their illnesses

B. 

Improving the immune system's effectiveness

C. 

Decreasing cortisol secretion during stress

D. 

All of these

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Social Support Networking
 

17.

Which of the following is an important feature of a good message in the context of communication process? 
 

A. 

Knowledgeability

B. 

Persuasiveness

C. 

Accountability

D. 

Credibility

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Communication
 

18.

Studies have found that technology causes _____ hours of stress per week. 
 

A. 

1

B. 

2

C. 

5

D. 

10

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Technostress
 

19.

David, a sales manager at Texel Inc., is known for his dominant behavior. He often disregards his sales team's suggestions and gets his own way at their expense. David's demeanor is an example of _____.

rev: 08_24_2016_QC_CS-57805

 
 

A. 

assertive behavior

B. 

nonassertive behavior

C. 

aggressive behavior

D. 

benevolent behavior

 

Accessibility: Keyboard Navigation
Blooms: Apply
Topic: Asserting Yourself
 

20.

Which of the following is an example of nonverbal assertiveness? 
 

A. 

Being specific by identifying several ways in which you would like the situation of other people to change

B. 

Expressing feelings regarding other people's behavior by describing them

C. 

Speaking with people with assurance and confidence and without hesitation

D. 

Selecting the consequences that you have decided to apply to people's behavior

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Asserting Yourself
 

21.

Which of the following is an example of active listening? 
 

A. 

Identifying your position in a situation

B. 

Reflecting back to the other person his or her words and feelings

C. 

Exploring alternative solutions

D. 

Brainstorming different possibilities

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Conflict Resolution
 

 


True / False Questions
 

22.

The assertion theory is based on the premise that every person has certain basic rights. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Asserting Yourself
 

23.

The purpose of the communication process is to convince others that your point of view is correct. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Communication
 

24.

Communication by body posture often says as much as the spoken word. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Communication
 

25.

As a first step in managing time better, you might want to analyze how you are currently spending your time. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Time Management
 

26.

In the context of managing time effectively, all of your goals should be equally important. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Time Management
 

27.

People who never say "no" are rarely stressed. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Time Management
 

28.

Assertiveness is not only a matter of what you say but also of how you say it. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Asserting Yourself
 

29.

When resolving a conflict, the more you agree, the more passive you appear. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Conflict Resolution
 

30.

If you are so pressed for time that you believe you don't even have time to organize, you are in need of time management skills. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Time Management
 

31.

Social support is believed to protect against stress-related illness or disease. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Social Support Networking
 

32.

Social support can help prevent stressors from occurring in the first place, but it cannot help once a stressor has been encountered. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Social Support Networking
 

33.

In communication, it is normal and effective to use the same message and medium for different senders. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Communication
 

34.

When working out a disagreement with someone, it is best to communicate through e-mail rather than in person. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Communication
 

35.

Lazarus was the first person to define and popularize emotional intelligence. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Emotional Intelligence
 

36.

"Why" questions are good to use during arguments or disagreements. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Communication
 

37.

Emotional intelligence involves understanding one's own emotional reactions and those of others and using this understanding to make good decisions. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Emotional Intelligence
 

38.

Modern advances in technology have positively impacted our ability to become emotionally intelligent. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Emotional Intelligence
 

39.

Goleman recommends meditation as a way to counteract technology's negative influences upon emotional intelligence. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Emotional Intelligence
 

40.

Polyphasic behavior is a good way to battle technostress. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Technostress
 


Document Information

Document Type:
DOCX
Chapter Number:
7
Created Date:
Aug 21, 2025
Chapter Name:
Chapter 7 Life-Situation Interventions Interpersonal Answer Key
Author:
Jerrold Greenberg

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