Instructions, Procedures, And Policies Test Bank Chapter.10 - Essentials Tech Comm 5e | Test Bank Tebeaux by Elizabeth Tebeaux. DOCX document preview.
Chapter 10: Instructions, Procedures, and Policies
Test Bank B
Type: multiple choice question
Title: Chapter 10 Question 01
1) In what type of document might you find instructions?
Page reference: “Instructions versus Procedures”
a. As an email attachment
b. In reports
c. In manuals
*d. All of the above
Type: multiple choice question
Title: Chapter 10 Question 02
2) Which type of technical document provides general guidelines for performing a task?
Page reference: “Instructions versus Procedures”
*a. Procedures
b. Instructions
c. Proposals
d. Reports
Type: multiple choice question
Title: Chapter 10 Question 03
3) The context in which your readers will use your instructions is critical because…
Page reference: “Planning Instructions and Procedures”
a. What type of software you will use.
b. The delivery date.
*c. How much information you should provide.
d. Whether to use bullets or numbered lists.
Type: multiple choice question
Title: Chapter 10 Question 04
4) Face-to-face instructions...
Page reference: “Planning Instructions and Procedures”
a. might be used to supplement unclear written instructions.
*b. might be used to train employees who will have to operate equipment after it is installed.
c. should be used in large corporations to save on printing costs.
d. can damage consumer confidence in a company.
Type: multiple choice question
Title: Chapter 10 Question 05
5) When organizing instructions
Page reference: “Critical Role of Instructions and Procedures in the Workplace” (Quick Tip)
a. use numbers for chronological processes and letters for lists.
b. use numbers for chronological processes and roman numerals for lists.
c. use numbers for chronological processes and lists.
*d. use numbers for chronological processes and bullets for lists.
Type: multiple choice question
Title: Chapter 10 Question 06
6) Instructions and procedures carry legal…
Page reference: “Critical Role of Instructions and Procedures in the Workplace”
a. Briefs
b. Reports
*c. Liability
d. Websites
Type: multiple choice question
Title: Chapter 10 Question 07
7) A company who delivers incomplete or hard-to-understand instructions is not acting…
Page reference: “Critical Role of Instructions and Procedures in the Workplace”
*a. In good faith
b. Logical
c. Pleasurable
d. Satisfied
Type: multiple choice question
Title: Chapter 10 Question 08
8) When should you use bullets in instructions?
Page reference: “Critical Role of Instructions and Procedures in the Workplace” (Quick Tip)
*a. When listing conditions, materials, or equipment.
b. When you are listing steps in a chronological process.
c. Only in long, complex manuals.
d. Never
Type: multiple choice question
Title: Chapter 10 Question 09
9) When should you use numbers in instructions?
Page reference: “Critical Role of Instructions and Procedures in the Workplace”
a. When listing conditions, materials, or equipment.
*b. When you are listing steps in a chronological process.
c. Only in long, complex manuals.
d. Never
Type: multiple choice question
Title: Chapter 10 Question 10
10) What value do video instructions serve to individuals who have impaired or no hearing?
Page reference: “Planning Instructions and Procedures”
a. No sound
b. Emphasized warnings
*c. Closed captioning
d. Special instructions for their caregivers
Type: multiple choice question
Title: Chapter 10 Question 11
11) “This document provides a description of the proper set-up and functionality of the I-Watch. You do not have to have a high level of technical expertise to set-up your new watch. Each of the functions will be described with specific actions for how to set-up the functionality.” What is this paragraph an example of?
Page reference: “Structure and Organization”
a. Purpose of the step.
*b. Introduction
c. Warnings
d. List of each step.
Type: multiple choice question
Title: Chapter 10 Question 12
12) What value do video instructions serve to individuals who have impaired or no hearing?
Page reference: “Planning Instructions and Procedures”
a. No sound
b. Emphasized warnings
*c. Closed captioning
d. Special instructions for their caregivers
Type: multiple choice question
Title: Chapter 10 Question 13
13) What is the main objective of usability testing?
Page reference: “Testing Your Instructions”
a. To fix poorly written instructions when customers complain.
b. To eliminate legal liability.
*c. To ensure that users are able to operate the product or service safely, correctly, and efficiently.
d. To test with users.
Type: multiple choice question
Title: Chapter 10 Question 14
14) What are some methods you can use to perform user testing of your instructions or procedures?
Page reference: “Testing Your Instructions”
a. Observe representative users performing the task while reading your instructions to identify points of confusion.
b. Interview representative users about their experience using the instructions
c. Assess the time it takes representative users to complete a task while reading your instructions.
*d. All of the above
Type: multiple choice question
Title: Chapter 10 Question 15
15) In instructions and procedures, what design element can you use to make lists easy to find and read?
Page reference: “Critical Role of Instructions and Procedures in the Workplace” (Quick Tip)
*a. White space
b. Large numbers.
c. An atypical font type.
d. Bullets, not numbers for lists.
Type: essay/short answer question
Title: Chapter 10 Question 01
1) State the basic differences between instructions and procedures.
Page reference: “Instructions versus Procedures”
Type: essay/short answer question
Title: Chapter 10 Question 02
2) What is one question you should ask yourself as you being to plan how you will develop instructions or procedures?
Page reference: “Planning Instructions and Procedures”
Type: essay/short answer question
Title: Chapter 10 Question 03
3) Briefly describe the benefits of video instructions.
Page reference: “Planning Instructions and Procedures”
Type: essay/short answer question
Title: Chapter 10 Question 01
1) Write an essay about the legal ramifications of delivering incomplete, inaccurate, or difficult to use instructions. You can use a fictional scenario in your essay as you describe legal implications and outcomes of poor instructions.
Page reference: “Critical Role of Instructions and Procedures in the Workplace”
Type: essay/short answer question
Title: Chapter 10 Question 02
2) In Chapter 10, Case 10-1 provides an example of a pre-writing analysis for writing instructions for a group of students. Imagine you work for your university’s healthcare services department and are told to write a simple email of instructions for students on how to schedule an appointment with a healthcare provider at the university. You are told that students get free basic healthcare, such as the sports physicals and can see a physician if they are ill. Use the pre-writing analysis questions as a template to perform a prewriting analysis for this set of instructions you must compose and design for the students at your university. Note: you do not need to know the healthcare services processes at your university, you are only focusing on the prewriting analysis.
Page reference: “Structure and organization” (Case 10-1) (“Prewriting Analysis for Revising the Grignard Reaction”)