Exam Prep Ch.10 Instructions, Procedures, And Policies

Chapter 10: Instructions, Procedures, and Policies

Test Bank A

Type: multiple choice question

Title: Chapter 10 Question 01

1) What is the difference between instructions and procedures?

Page reference: “Instructions versus Procedures”

*a. Instructions provide readers step-by-step directions for how to perform a task or activity, whereas procedures only provide general guidelines.

b. Instructions are always much longer than procedures.

c. Instructions are only provided as PDFs.

d. Procedures are always much longer than instructions and only in paragraph form.

Type: multiple choice question

Title: Chapter 10 Question 02

2) Knowing who will use your instructions will help you determine…

Page reference: “Planning Instructions and Procedures”

a. What type of software you will use.

b. The delivery date.

*c. How much information you should provide.

d. Whether to use bullets or numbered lists.

Type: multiple choice question

Title: Chapter 10 Question 03

3) When designing instructions, illustrations in instructions…

Page reference: “Critical Role of Instructions and Procedures in the Workplace” (Quick Tip)

a. should be used as often as possible

b. should not be used at all if they can be avoided.

*c. should be as simple as possible.

d. should be complex for legal reasons.

Type: multiple choice question

Title: Chapter 10 Question 04

4) “The following tools are required” is an example of…

Page reference: “Structure and Organization”

*a. List of materials needed

b. Purpose of the step

c. Warning or caution

d. Necessary conditions

Type: multiple choice question

Title: Chapter 10 Question 05

5) You work in a laboratory and are using a new substance. You pick up the Safety Data Sheet for the product, in which section would you find out if the substance is toxic or harmful?

Page reference: “Structure and Organization”

a. In the introduction

*b. In the Hazards section

c. In the Material needed section

d. In the company contact information section

Type: multiple choice question

Title: Chapter 10 Question 06

6) A company who delivers incomplete or hard-to-understand instructions can be held responsible...

Page reference: “Critical Role of Instructions and Procedures in the Workplace”

a. in a legal suit

b. for costs incurred by a customer

c. for customers returning products

*d. All of the above

Type: multiple choice question

Title: Chapter 10 Question 07

7) When using illustrations in a set of procedures, where should you include the illustrations?

Page reference: “Critical Role of Instructions and Procedures in the Workplace”

*a. At the point where the readers needs it.

b. Several pages away from where it is mentioned.

c. In the appendix.

d. In the List of Illustrations

Type: multiple choice question

Title: Chapter 10 Question 08

8) What is one question you can ask to help you plan the composition and design of instructions or procedures?

Page reference: “Planning Instructions and Procedures”

a. Will the instructions need to have numbered lists?

b. Will the instructions need to be created in Word or PDF?

c. Will I have enough time compose the instructions?

*d. Will the instructions be published online?

Type: multiple choice question

Title: Chapter 10 Question 09

9) Jax is the technical writer for an air conditioning company that manufactures portable air conditioning units. What type of document does Jax write that is always included with the portable air condition units?

Page reference: “Instructions versus Procedures” and “Critical Role of Instructions and Procedures in the Workplace”

a. Policies

b. Procedures

c. Reports

*d. Instructions

Type: multiple choice question

Title: Chapter 10 Question 10

10) Which of the following is a common format for lengthy, complex instructions?

Page reference: “Instructions versus Procedures”

a. Letter

b. Memo

*c. Manual

d. Email

Type: multiple choice question

Title: Chapter 10 Question 11

11) “Attaching the bolts will then allow section one to be connected to section two” is an example of…

Page reference: “Structure and Organization”

*a. purpose of this step.

b. warning or caution.

c. conditions necessary for performing the step.

d. list of materials needed.

Type: multiple choice question

Title: Chapter 10 Question 12

12) What value do video instructions serve to individuals who have impaired or no hearing?

Page reference: “Structure and Organization”

a. No sound

b. Emphasized warnings

*c. Closed captioning

d. Special instructions for their caregivers

Type: multiple choice question

Title: Chapter 10 Question 13

13) Which of the following would online instructions would NOT include?

Page reference: “Online Instructions”

*a. An email attachment

b. Headings

c. Bulleted lists

d. Numbered lists

Type: multiple choice question

Title: Chapter 10 Question 14

14) The more complex your instructions are, the more important it is to…

Page reference: “Testing Your Instructions”

a. Publish them on a website.

b. Design them for mobile devices.

*c. Perform usability testing with representative users.

d. Suggest to not release the product if it is too confusing to users.

Type: multiple choice question

Title: Chapter 10 Question 15

15) In instructions and procedures, how is white space used?

Page reference: “Critical Role of Instructions and Procedures in the Workplace” (Quick Tip)

a. To distinguish headings.

b. To make lists easy to find.

c. To highlight safety information.

*d. Both a and b are correct.

Type: essay/short answer question

Title: Chapter 10 Question 01

1) List two different contexts in which instructions or procedures could be used.

Page reference: “Planning Instructions and Procedures”

Type: essay/short answer question

Title: Chapter 10 Question 02

2) Under what conditions might oral instructions—or face-to-face instructions—be appropriate?

Page reference: “Planning Instructions and Procedures”

Type: essay/short answer question

Title: Chapter 10 Question 03

3) Briefly describe the importance of testing your instructions or procedures.

Page reference: “Testing Your Instructions”

Type: essay/short answer question

Title: Chapter 10 Question 01

1) You work for a CURBITandEAT, a new restaurant that allows people to order their food and remain in their car as they bring it out to them. People order from a mobile app. You are the technical writer for the company and must compose a technical document for consumers for how to use the app to order. This essay has two parts. In part one, describe which type of technical document would you compose and why. In part two, compose the instructions/procedures using the tips and guidelines provided in Chapter 10. You can create artificial instructions/procedures, but defend your design choices using content from Chapter 10.

Page reference: “Instructions versus Procedures” and “Critical Role of Instructions and Procedures in the Workplace” (Quick Tip)

Type: essay/short answer question

Title: Chapter 10 Question 02

2) The company you work for is about to launch a new heartrate monitor specifically for individuals who have chronic heart disease so they can monitor their heartrate. The previous instructions are not applicable to this new device, but your boss tells you to just use the old instructions them rather than create new ones for the new device. Write an essay in the form of a memo to your boss on the legal ramifications of not creating new, effective instructions.

Page reference: “Critical Role of Instructions and Procedures in the Workplace”