Full Test Bank Chapter.7 Listening and Communication

Chapter 7: Connecting Listening and Thinking in the Communication Process

Multiple Choice

1. Listening and hearing are different because __________.

a. hearing is learned, while listening is natural

b. hearing is active, while listening is passive

c. listening is active, while hearing is passive

d. listening involves reception, while hearing involves perception

Learning Objective: 7.1 Describe how listening helps you make connections with others in all aspects of your life.

Topic: The Importance of Effective Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. Which statement accurately describes the relationship between listening and education?

a. Proportionately, listening is the most used language skill.

b. Most organizations consider training in listening to be of little importance.

c. Informal listening training is generally provided to students of all ages.

d. Skills in listening and processing information are often included in formal education curricula.

Learning Objective: 7.1 Describe how listening helps you make connections with others in all aspects of your life.

Topic: The Importance of Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Typical college freshman spend their waking time checking social media and other websites, writing, reading, speaking, and listening. On average, what percentage of time do college students spend listening?

a. 20 percent

b. 40 percent

c. 50 percent

d. 70 percent

Learning Objective: 7.1 Describe how listening helps you make connections with others in all aspects of your life.

Topic: The Importance of Effective Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. According to listening scholar Andrew D. Wolvin, quality listening is a benchmark for __________.

a. the successful politician of the future

b. the educated student of the future

c. the quality organization of the twenty-first century

d. the satisfied employee of the twenty-first century

Learning Objective: 7.1 Describe how listening helps you make connections with others in all aspects of your life.

Topic: The Importance of Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. The Harfield Cognitive Listening Model identifies listening as primarily a(n) __________ function.

a. cognitive

b. physical

c. reflexive

d. instinctual

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Listeners assign meaning to information based on __________.

a. the sender's intentions

b. the sender's beliefs, values, and attitudes

c. their own life experiences and perspective

d. a universal cultural perspective

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. According to the Harfield Cognitive Listening Model, the final stage of the circular interaction known as listening is __________.

a. sensing

b. interpreting

c. understanding

d. responding

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Tim is sitting in his car with satellite radio on. As a song plays, sound is received by his ear. This reflects which part of the listening process?

a. understanding

b. remembering

c. sensing

d. interpreting

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. When we use evaluation, interpretation, and understanding to assign meaning to what we hear, this reflects which aspect of the listening process?

a. remembering

b. responding

c. sensing

d. information processing

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. As Morgan answered questions on her mid-term exam, she could almost hear the professor's words running through her mind as she filled in her responses. What aspect of listening does this reflect?

a. interpreting

b. remembering

c. understanding

d. evaluating

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Researcher Ned Herrmann divided the brain into four specialized quadrants: the rational self, the safekeeping self, the experimental self and the __________.

a. sequential self

b. intuitive self

c. feeling self

d. analytical self

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. The whole brain model separates the brain into left and right hemispheres, with the left devoted to __________ and the right devoted to __________.

a. nonverbal processing; verbal processing

b. verbal processing; visuospatial and emotional processing

c. emotional processing; logical processing

d. sensory processing; cognitive processing

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. If we say that someone is attacking a problem with right-brain thinking, this refers to their ability to __________.

a. use organization and detail

b. use insight and intuition

c. use logical and analysis

d. use focus and attention

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. While watching a debate on TV, Brandon analyzes evidence, sorts fact from opinion, and judges the accuracy of the speaker’s statements and conclusions. This reflects the __________ stage of listening.

a. understanding

b. remembering

c. hearing

d. evaluating

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Total silence, smiling or frowning, and asking for clarification of what was received, are all examples of __________.

a. responding

b. evaluating

c. hearing

d. interpreting

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. As he listened to his wife complain about work for the fourth day in a row, Luis kept nodding and looking at her, but he was really thinking about what they could have for dinner that night. This situation demonstrates which aspect of listening?

a. evaluating

b. pseudolistening

c. feedback

d. interpreting

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Listening scholar Judi Brownell suggests five techniques for storing items in memory to be used later. Which technique involves combining meaningful words and vivid images?

a. mediation

b. categorization

c. association

d. mnemonics

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. The response to a message sent by a receiver back to a source is known as __________.

a. paralanguage

b. feedback

c. reaction

d. context

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. What technique involves gaining understanding by connecting something new to something which is already known?

a. association

b. categorization

c. mediation

d. imagery

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. Jess is listening to a lecture in her communication class. In this situation, Jess is most likely listening for __________.

a. information

b. empathy

c. enjoyment

d. evaluation

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. When we listen strictly for information, we are listening in order to __________.

a. analyze data

b. feel pleasure

c. gain comprehension

d. express sympathy

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. After hearing Adam describe his symptoms, Dr. Paulson used a stethoscope to listen to Adam's cough. What is the primary type of listening being used here by Dr. Paulson?

a. listening for information

b. evaluative listening

c. listening for enjoyment

d. empathic listening

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Maya's car has been making funny noises all week. When she starts paying closer attention to the sounds and trying to analyze them, Maya is listening __________.

a. to evaluate

b. to inform

c. for enjoyment

d. for empathy

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Identifying with or seeking to experience someone else's thoughts or feeling is referred to as __________.

a. evaluation

b. sympathy

c. perception checking

d. empathy

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. What action should seldom occur during empathic listening?

a. avoiding judgments

b. understanding another person's feelings

c. vicariously experiencing another person's thoughts

d. feeling sorry for someone

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Sean puts his favorite music on when he gets home after a difficult day. Just hearing it helps him relax and get in a good mood. In this situation, Sean is listening for __________.

a. evaluation

b. enjoyment

c. information

d. comprehension

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Joanna was sure that her coworker Sandy would be really upset about bring transferred to a new city. But after asking her some questions, Joanna learned that Sandy was excited to be promoted to a better position in a larger city. Joanna used which listening skill in this situation in order to respond appropriately?

a. evaluative listening

b. perception checking

c. mediation

d. categorization

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Which action(s) best describe the process of listening for enjoyment?

a. pseudolistening

b. selecting, attending, understanding, evaluating, and remembering

c. selecting and attending

d. hearing and sensory intake

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. When you listen for the personal satisfaction or appreciation of something, you are most likely listening for __________.

a. evaluation

b. reflection

c. information

d. enjoyment

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. To avoid some of the pitfalls or barriers to listening, competent listeners should __________.

a. concentrate on the main ideas rather than the details

b. remove themselves from the situation if they find the topic irrelevant

c. avoid situations where listening will be hard

d. leave the situation if distractions become too great

Learning Objective: 7.4 Select specific attitudes and behaviors to help you overcome your barriers to

listening.

Topic: Barriers to Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Which action describes a barrier to effective listening?

a. avoiding difficult listening situations

b. concentrating on main ideas, not details

c. considering the topic or speaker interesting

d. adjusting to distractions

Learning Objective: 7.4 Select specific attitudes and behaviors to help you overcome your barriers to

listening.

Topic: Barriers to Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Reggie must attend a mandatory employee meeting on changes to the company's benefits plan. He doesn't find the topic or the speaker very interesting. In this listening situation, Reggie should __________.

a. pretend to be listening

b. consider ways to avoid the meeting

c. immediately form an opinion on the subject

d. consider how he might use the information

Learning Objective: 7.4 Select specific attitudes and behaviors to help you overcome your barriers to

listening.

Topic: Barriers to Effective Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. You are sitting in a late afternoon class. As you are attempting to look engaged, your mind is really just someplace else. What barrier to effective listening are you exhibiting?

a. concentrating on details

b. failing to adjust to external distractions

c. avoiding difficult listening situation

d. faking attention

Learning Objective: 7.4 Select specific attitudes and behaviors to help you overcome your barriers to

listening.

Topic: Barriers to Effective Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. What strategy is most effective for overcoming a difficult listening situation?

a. ask questions

b. just tune out

c. focus on the details

d. criticize the speaker

Learning Objective: 7.4 Select specific attitudes and behaviors to help you overcome your barriers to

listening.

Topic: Barriers to Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. What should listeners keep in mind when technology distracts them from the speaker's message?

a. Speakers must tolerate technology distractions as a normal part of the listening process.

b. Multitasking is acceptable in most listening situations.

c. Listeners have a responsibility to reduce, eliminate or overcome distractions.

d. Technology has little impact on sensory overload.

Learning Objective: 7.4 Select specific attitudes and behaviors to help you overcome your barriers to

listening.

Topic: Barriers to Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Edith decided the speaker couldn't possibly teach her anything about investment strategies after seeing how young he looked. In this situation, was barrier to listening is occurring?

a. failure to adjust to distractions

b. bias

c. preferred thinking

d. fake attention

Learning Objective: 7.4 Select specific attitudes and behaviors to help you overcome your barriers to

listening.

Topic: Barriers to Effective Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. When engaging in critical listening, the primary skill you need to have is __________.

a. motivation

b. providing feedback

c. avoiding distractions

d. critical thinking

Learning Objective: 7.5 Identify instances when you must be a critical listener/thinker.

Topic: Critical Listening and Critical Thinking: Analyzing and Evaluating Messages

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Critical listening involves assessing the speaker's values and intent as well as __________.

a. judging the accuracy of the speaker's conclusions

b. determining the reach of the speaker's message

c. gauging the interest level of the audience

d. categorizing the speaker's delivery style

Learning Objective: 7.5 Identify instances when you must be a critical listener/thinker.

Topic: Critical Listening and Critical Thinking: Analyzing and Evaluating Messages

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. A person displaying effective listening competence behaviors __________.

a. identifies and manages listening barriers

b. avoids empathizing with the speaker

c. concentrates on listening to specific facts and small details

d. interrupts the speaker to provide feedback

Learning Objective: 7.6 Characterize the speech and actions of a competent listener.

Topic: Improve Listening Competence

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Competent listening is characterized as an active behavior that __________.

a. needs little effort to acquire

b. is mostly physiological

c. requires conscious participation

d. comes naturally to everyone

Learning Objective: 7.6 Characterize the speech and actions of a competent listener.

Topic: Improve Listening Competence

Difficulty Level: Moderate

Skill Level: Understand the Concepts

Essay Questions

1. Why is it important to develop skill in listening?

Learning Objective: 7.1 Describe how listening helps you make connections with others in all aspects of your life.

Topic: The Importance of Effective Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. Explain the difference between listening and hearing.

Learning Objective: 7.1 Describe how listening helps you make connections with others in all aspects of your life.

Topic: The Importance of Effective Listening

Difficulty Level: Easy

Skill Level: Remember the Facts

1. What is the purpose of the Harfield Cognitive Listening Model? What do the internal filters and behavioral skills identified in the model represent?

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Explain information processing as part of the listening process. What three skills are used? How does paralanguage play a role?

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Think about the four quadrants of the brain identified by Ned Hermann. Select one "self" and describe an individual whose thinking is dominated by that quadrant.

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Difficult

Skill Level: Apply What You Know

1. What strategies can you suggest for putting information into long-term memory? Provide an example of a strategy you found to be successful.

Learning Objective: 7.2 Explain the complex nature of listening as a cognitive process.

Topic: Effective Listening

Difficulty Level: Difficult

Skill Level: Apply What You Know

1. The text identifies four functions of listening. What listening situations have you experienced this week? Briefly describe four unique listening situations, and identity the associated function(s) of listening.

Learning Objective: 7.3 Differentiate among four functions of listening behavior.

Topic: The Functions of Listening

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. What are some barriers to effective listening? For each barrier, discuss a strategy competent listeners might use to overcome it. Include at least four barriers in your response.

Learning Objective: 7.4 Select specific attitudes and behaviors to help you overcome your barriers to

listening.

Topic: Barriers to Effective Listening

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Define the term “critical thinking.” How can you use critical thinking to judge the accuracy of a speaker’s message?

Learning Objective: 7.5 Identify instances when you must be a critical listener/thinker.

Topic: Critical Listening and Critical Thinking: Analyzing and Evaluating Messages

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. What characterizes a competent listener? Using these qualities as guidelines, how can you improve your personal listening competence?

Learning Objective: 7.6 Characterize the speech and actions of a competent listener.

Topic: Improve Listening Competence

Difficulty Level: Difficult

Skill Level: Apply What You Know