Exam Questions Communication: What and Why Ch.1

Type: multiple choice question

Title: Chapter 1 Question 1

1) Human communication is the process of

Page reference: CHARACTERISTICS OF COMMMUNICATION

a. sending isolated and separate messages.

b. creating meaning through symbolic interaction.

c. interacting in a way that transcends situations and experiences.

d. accomplishing universal meaning.

Type: multiple choice question

Title: Chapter 1 Question 2

2) In a conversation with himself, Malik says, “I think, therefore I am.” What type of communication is Malik engaged in?

Page reference: TYPES OF COMMUNICATION: Intrapersonal communication

a. Dyadic communication

b. Mass communication

c. Self-serving bias

d. Intrapersonal communication

Type: multiple choice question

Title: Chapter 1 Question 3

3) What are arbitrary elements used to represent things, processes, ideas, or events in ways that make communication possible?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Definition of communication

a. Messages

b. Transmissions

c. Channels

d. Symbols

Type: multiple choice question

Title: Chapter 1 Question 4

4) When we say that communication is relational, what does that mean?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Definition of communication

a. Communication is something that we do to others.

b. Communication arises out of our interactions with others.

c. Communication involves a wide range of socially appropriate behaviors.

d. Communication is key to greater satisfaction in relationships.

Type: multiple choice question

Title: Chapter 1 Question 5

5) Which of the following statements about the symbolic nature of communication is NOT true?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Definition of communication

a. Communication relies heavily on symbols like words, behaviors, and messages.

b. By their very nature, symbols are self-explanatory and easy to interpret.

c. The same symbol can have different meanings for different people.

d. Symbolic communication allows people to think and talk about the past, explain the present, and speculate about the future.

Type: multiple choice question

Title: Chapter 1 Question 6

6) How should you decide when it’s appropriate to use racial or ethnic terms to use when describing another person?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Understanding diversity box

a. Consider whether referring to someone’s race or ethnicity is relevant to the situation.

b. Ask the other person which term to use for them.

c. Always use terms such as Asian American and Latinx American to highlight diversity.

d. It’s never appropriate to use racial or ethnic terms to describe another person.

Type: multiple choice question

Title: Chapter 1 Question 7

7) Which of the following best exemplifies the linear model of communication?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. Watching a video online

b. Having a face-to-face conversation

c. Instant messaging

d. Talking on the phone with a friend

Type: multiple choice question

Title: Chapter 3 Question 8

8) In the transactional model of communication, individuals who participate in an interaction are known as

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. senders.

b. interactors.

c. receivers.

d. communicators.

Type: multiple choice question

Title: Chapter 1 Question 9

9) In this model of communication, people take turns being either a sender or a receiver.

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. Singular

b. Transactional

c. Linear

d. Environmental

Type: multiple choice question

Title: Chapter 1 Question 10

10) Which of the following is a major difference between the linear and transactional models of communication?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. The transactional model is a simplified form of the linear model.

b. The linear model is a better representation of the complexity of human communication than the transactional model.

c. Both models have messages, channels, environments, and noise, but the transactional model includes encoding and decoding.

d. The transactional model more accurately shows that people are communicating all of the time, that all participants are communicators and accounts for feedback and nonverbal communication.

Type: multiple choice question

Title: Chapter 1 Question 11

11) Which of the following is a type of noise that can disrupt communication?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. Psychological

b. Feedback

c. Channels

d. Rhetorical

Type: multiple choice question

Title: Chapter 1 Question 12

12) When you are trying to concentrate in class but are distracted by other students talking behind you, what kind of noise are you experiencing?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. Internal

b. External

c. Physiological

d. Psychological

Type: multiple choice question

Title: Chapter 1 Question 13

13) Elma was running late this morning and forgot to eat breakfast. During the ten o’clock meeting, she could barely concentrate because of her hunger. What type of interference did she experience?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. External noise

b. Psychological noise

c. Physiological noise

d. Environmental noise

Type: multiple choice question

Title: Chapter 1 Question 14

14) Union workers in a large manufacturing company have been working with management to renegotiate their contract. It’s been three weeks, and the negotiations haven’t gotten very far. While everyone has effectively communicated their demands, neither side wants to compromise or make concessions. Which of the following is most likely causing the stalemate between management and employees?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. Management’s poor communication skills

b. Employees’ lack of self-monitoring ability

c. Differing environments of employees and management

d. Employees’ lack of cognitive complexity

Type: multiple choice question

Title: Chapter 1 Question 15

15) When researchers use the word “media” in the field of communication, what do they mean?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. Mechanisms such as phones and computers used to convey messages between people.

b. Fields of experience that influence how they interpret others’ behavior.

c. CNN, ABC News, The Washington Post, and other news outlets.

d. Facebook, Twitter, Snapchat, and other online apps.

Type: multiple choice question

Title: Chapter 1 Question 16

16) By communicating pleasure, affection, and inclusion, we satisfy what human need?

Page reference: CHARACTERISTICS OF COMMMUNICATION

a. Social need

b. Physical need

c. Practical need

d. Identity need

Type: multiple choice question

Title: Chapter 1 Question 17

17) What is the most common type of communication?

Page reference: TYPES OF COMMUNICATION: Dyadic and interpersonal communication

a. Asymmetrical

b. Complementary

c. Dialogic

d. Dyadic

Type: multiple choice question

Title: Chapter 1 Question 18

18) A type of communication where each person can participate actively with other members is

Page reference: TYPES OF COMMUNICATION: small group communication

a. social communication.

b. small group communication.

c. public communication.

d. dyadic communication.

Type: multiple choice question

Title: Chapter 1 Question 19

19) The type of communication that involves interaction among members of a large, permanent structure, such as a non-profit agency or a business is called

Page reference: TYPES OF COMMUNICATION: small group communication

a. large group communication.

b. organizational communication.

c. dyadic communication.

d. public communication.

Type: multiple choice question

Title: Chapter 1 Question 20

20) Public communication is characterized by

Page reference: TYPES OF COMMUNICATION: public communication

a. a small group of audience members who contribute feedback.

b. a formal transmission of information to a large number of unknown audience members.

c. an unequal amount of speaking by one member of the group.

d. each person in the group contributing equally to the conversation.

Type: multiple choice question

Title: Chapter 1 Question 21

21) Which communication channel allows for mediated interactive communication with both small and large audiences?

Page reference: TYPES OF COMMUNICATION: social media

a. Mass media

b. Print media

c. Computer media

d. Social media

Type: multiple choice question

Title: Chapter 1 Question 22

22) Alicia spends all day at work on the Internet and then all night on social networking sites looking at the many interesting things her friends have been doing. She hasn’t been seeing her family or friends, nor has she been getting out of the apartment. Moreover, Alicia is becoming depressed and is starting to dislike her life. What is the best advice you could give Alicia right now?

Page reference: TYPES OF COMMUNICATION: social media

a. Stop going online altogether.

b. Seek help from a psychologist.

c. Regulate time spent on the Internet.

d. See her family and friends more often.

Type: multiple choice question

Title: Chapter 1 Question 23

23) Which of the following is true about the pace of changing technology?

Page reference: COMMUNICATION IN A CHANGING WORLD: changing technology

a. It took less than 4 years for radio to reach 50 million listeners.

b. TV was able to capture 50 million viewers in only 13 years.

c. Until 500 years ago, written language didn’t exist.

d. Pocket-sized telephones were introduced in the first half of the 1900’s in a burst of communication technology.

Type: multiple choice question

Title: Chapter 1 Question 24

24) In the early 1900s, the study of communication expanded into

Page reference: COMMUNICATION IN A CHANGING WORLD: changing disciple

a. a social science.

b. a physical science.

c. a wide-ranging phenomena.

d. educational science.

Type: multiple choice question

Title: Chapter 1 Question 25

25) Which of the following is NOT an area of study for communication scholars?

Page reference: COMMUNICATION IN A CHANGING WORLD: changing disciple

a. The role of emotions

b. The impact of the human behavior on the environment

c. How technologies affect interpersonal relationships

d. How health care providers and clients interact

Type: multiple choice question

Title: Chapter 1 Question 26

26) Which of the following statements about communication competence is true?

Page reference: COMMINICATION COMPETENCE: Competence Can Be Learned

a. We learn communication competence from our successes and failures.

b. Communication competence is a trait we either possess or lack.

c. Communication competence is an innately acquired behavior.

d. To be a competent communicator, one must have complete understanding of a situation.

Type: multiple choice question

Title: Chapter 1 Question 27

27) James is great at talking to his peers but is not so skillful when communicating with authority figures. This illustrates how communication competence is

Page reference: COMMINICATION COMPETENCE: Competence is situational

a. individual.

b. cognitively complex.

c. situational.

d. Asynchronous.

Type: multiple choice question

Title: Chapter 1 Question 28

28) Perspective taking is associated with

Page reference: COMMINICATION COMPETENCE: Competence is situational

a. mediums.

b. physiological noise.

c. non-mediated communication.

d. cognitive complexity.

Type: multiple choice question

Title: Chapter 1 Question 29

29) David and Chelsea are having an argument. During the course of the argument, Chelsea reveals that she is upset with David because he spends too much time at work and not enough time with her. She says she feels abandoned, lonely, and in need of support. David tries to reassure Chelsea, but nothing he says seems to make a difference. What would be the most appropriate course of action for David to take at this moment?

Page reference: COMMINICATION COMPETENCE: competent communicators are empathic

a. Continue talking until Chelsea feels reassured that he’s not abandoning her

b. Express empathy for Chelsea

c. Walk away and continue the conversation when they can discuss the problem rationally

d. Recommend that they take a break from the relationship

Type: multiple choice question

Title: Chapter 1 Question 30

30) Seth has a great idea for a new public relations campaign at work. Consequently, Seth writes a detailed proposal and e-mails it to his boss. It has now been two days, and Seth still hasn’t heard back about his proposal. Seth assumes that his boss didn’t like his work and sends an apologetic e-mail with the request that his boss disregard his proposal. Which of the following best explains why Seth reacted the way he did?

Page reference: COMMINICATION COMPETENCE: competent communicators are empathic

a. Seth’s practical needs were not being met by his boss.

b. Seth lacks commitment to the project and company.

c. Seth has high levels of disinhibition.

d. Seth has low cognitive complexity.

Type: multiple choice question

Title: Chapter 1 Question 31

31) Competent communication requires that individuals

Page reference: COMMINICATION COMPETENCE: competence requires hard work

a. show an expanded range of responses.

b. be true to themselves and respond in ways they feel are appropriate.

c. have complete understanding of an interaction.

d. have complete understanding of an interaction.

Type: multiple choice question

Title: Chapter 1 Question 32

32) Julia told Kacie that Taylor was “loaded.” Kacie took this to mean that Taylor had had too much to drink, whereas Julia had meant that he was very wealthy. This is an example of the concept that

Page reference: MISCONCEPTIONS ABOUT COMMUNICATION

a. communication does not always require complete understanding

b. meaning is in people, not words

c. communication is not always a good thing

d. communication is simple

Type: multiple choice question

Title: Chapter 1 Question 33

33) Which of the following is an accurate statement about communication?

Page reference: MISCONCEPTIONS ABOUT COMMUNICATION

a. Meanings are in words.

b. Communication always requires complete understanding.

c. Communication will solve all problems.

d. Communication is not simple.

Type: multiple choice question

Title: Chapter 1 Question 34

34) Nadia suspects Nick is lying because he keeps repeating the same details while explaining why he was late for their study group. As this example shows, _____________ communication can be counterproductive.

Page reference: MISCONCEPTIONS ABOUT COMMUNICATION

a. mass

b. motivational

c. excessive

d. mediated

Type: multiple choice question

Title: Chapter 1 Question 35

35) Jin’s teacher discovers that he cheated on his exam. She produces evidence of the cheating to Jin and says, “If you take responsibility for this, I will only give you a failing grade for the test.” Jin admits to cheating but then proceeds to make several excuses for his behavior. At one point, he even blames his teacher for not giving the class enough time to study. Finally, he begs for the teacher’s forgiveness. To avoid failing the class, Jin should have

Page reference: MISCONCEPTIONS ABOUT COMMUNICATION

a. expressed empathy for his teacher.

b. limited the extent of his communication.

c. exhibited better understanding for his teacher’s perspective.

d. expressed himself more clearly.

Type: multiple choice question

Title: Chapter 1 Question 36

36) The process of paying close attention to your behavior and using those observations to shape the way you behave is known as

Page reference: COMMINICATION COMPETENCE: competent communicators self-monitor

a. cognitive complexity.

b. empathy.

c. commitment.

d. self-monitoring.

Type: multiple choice question

Title: Chapter 1 Question 37

37) Communication Competence involves

Page reference: COMMINICATION COMPETENCE: competent communicators are committed

a. only face-to-face communication.

b. senders and receivers having the exact interpretation of the same message.

c. achieving one’s goals in a manner that maintains and enhances the relationship in which it occurs.

d. putting forth the least amount of effort necessary to get your message across.

Type: multiple choice question

Title: Chapter 1 Question 38

38) Unlike dogs and other animals, people create meaning though

Page reference: DEFINING COMMUNICATION

a. detached pluralism.

b. syntactic pluralism.

c. symbolic interaction.

d. empathetic interaction.

Type: multiple choice question

Title: Chapter 1 Question 39

39) A message cannot be received unless it is sent through

Page reference: CHARACTERISTICS OF COMMUNICATION: Models of Communication

a. a channel.

b. a device.

c. an environment.

d. noise.

Type: multiple choice question

Title: Chapter 1 Question 40

40) Before a communicator responds to a message, she must first

Page reference: CHARACTERISTICS OF COMMUNICATION: Models of Communication

a. communicate it.

b. delineate it.

c. encode it.

d. decode it.

Type: multiple choice question

Title: Chapter 1 Question 41

41) Communicators must put their thoughts and ideas into a messages that others can receive. This process is known as

Page reference: CHARACTERISTICS OF COMMUNICATION: Models of Communication

a. encoding.

b. decoding.

c. synthesizing.

d. communicating.

Type: multiple choice question

Title: Chapter 1 Question 42

42) Which model of communication focuses on the meaning that emerges in a relationship between communicators?

Page reference: COMMUNICATION DEFINED: communication is a process

a. Linear

b. Symbolic

c. Complementary

d. Transactional

Type: multiple choice question

Title: Chapter 1 Question 43

43) Any stimulus that interferes with communication is referred to as

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. feedback

b. stimuli

c. process

d. noise

Type: multiple choice question

Title: Chapter 1 Question 44

44) Daydreaming in class is an example of which kind of noise?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Models of communication

a. Channel block

b. Internal

c. External

d. Psychological

Type: multiple choice question

Title: Chapter 1 Question 45

45) Marissa is traveling in Great Britain and is surprised when the server brings her cookies when she ordered biscuits for breakfast. What communication concept best explains the mix-up?

Page reference: CHARACTERISTICS OF COMMMUNICATION: Communication Is Symbolic

a. Communication is symbolic

b. Communication is relational

c. Communication is a process

d. More communication is always better

Type: multiple choice question

Title: Chapter 1 Question 46

46) Jessie seeks out every opportunity to post photos on Instagram, sometimes even going so far as to fake the locations to make them seem more exotic. Jessie loves when the posts get lots of “likes,” and is often depressed when followers don’t respond immediately to posts. Jessie might consider taking a break from social media for which of the following reasons?

Page reference: TYPES OF COMMUNICATION: Social Media Communication

a. To break the craving for approval

b. To live more in the moment

c. To reclaim time to do other things

d. To actually travel to the exotic places

Type: fill-in-blank

Title: Chapter 1 - Question 48

47) You can increase your communication _________ through practice, training, hard work, and commitment.

Type: fill-in-blank

Title: Chapter 1 - Question 48

48) Human communication satisfies many of our ______, including identity, social, relationship, and educational.

Type: fill-in-blank

Title: Chapter 1 - Question 49

49) We say that communication is not defined by individual acts; communication is a continuous, ongoing _________.

Type: fill-in-blank

Title: Chapter 1 - Question 50

50) Distractions that interfere with our ability to accurately transmit or receive messages is called ________.

Type: fill-in-blank

Title: Chapter 1 - Question 51

51) The ___________ is the communicator’s physical location, personal perspective, and life experience.

Type: fill-in-blank

Title: Chapter 1 - Question 52

52) Social scientists use the term ______ communication to describe two people interacting, either in person or via mediated channels.

Type: fill-in-blank

Title: Chapter 1 - Question 53

53) When 3,000 adults in the U.S. were asked in a survey to identify the most important skills for career success, ____________ skills topped the list.

Type: fill-in-blank

Title: Chapter 1 - Question 54

54) Her TV audience knows the local newscaster well, yet she knows very few of the people who make up her audience, because __________ communication usually involves little contact between senders and receivers.

Type: fill-in-blank

Title: Chapter 1 - Question 55

55) _____________ is the ancient philosopher who created specific rhetorical criteria for public speaking that are still used today.

Type: fill-in-blank

Title: Chapter 1 - Question 56

56) The ability to achieve one’s goals through communication and maintain healthy relationships is known as communication ___________.

Type: fill-in-blank

Title: Chapter 1 - Question 57

57) Dyadic communication involves _____ people.

Type: matching question

Title: Chapter 1 - Question 58

58) Drag and drop items on the left to the corresponding item on the right.

Type: matching question

Title: Chapter 1 - Question 59

59) Drag and drop items on the left to the corresponding item on the right.

Type: matching question

Title: Chapter 1 - Question 60

60) Drag and drop items on the left to the corresponding item on the right.