Exam Prep Delegating Ch.14

Walker Supervision in the Hospitality Industry, 9th Edition

Test Bank and Answer Key

Chapter 14 Delegating

True/False Questions

1. Delegation can be defined as a tool for motivating and training your team to realize their full potential.

2. Delegation essentials include responsibility, authority, and accountability.

3. The chain of command is the structural framework of an organization from top to bottom.

4. Channels of communication means crossed channels of responsibility, giving an order to someone on another channel of work that is not accountable.

5. Proper training of a subordinate is giving the skills to become more committed to their work and do well with imagination and creativity.

6. Supervisors who are confident in their own jobs may be afraid to delegate because employees may turn out to do the work better than they did themselves.

7. Reverse delegation employees try dumping their assignment back to their supervisor. It may occur due to a lack of confidence because the associate doesn’t really know enough about doing the job.

8. Job loading is a common mistake of increasing the workload without adding any new responsibility, interest, or challenge.

9. Should a supervisor over supervise for the first-timer?

10. You can avoid mistakes if you plan carefully and manage your people to produce a smooth-running operation with everyone knowing what to do and what is expected of them.

Multiple-Choice Questions

1. It makes sense to:
   1. delegate-time consuming and routine details that other people can and will take care of.
   2. plan growth for people of high potential by adding less responsibilities over a period of time.
   3. delegate tasks and responsibilities that motivate and develop your associates.
   4. Both a and c
   5. All of the above.
2. Which of the following is not one of the three aspects of delegation?
   1. Responsibility
   2. Designation
   3. Authority
   4. Accountability
   5. None of the above.
3. The lines along which responsibility and authority are delegated from top to bottom in an organization is known as:
   1. chain of command.
   2. accountability.
   3. channels of communication.
   4. reverse delegation.
   5. None of the above.
4. Which of the following is not one of the four basic reasons supervisors fail to delegate as much as they should?
   1. Fear of superiors
   2. Misjudgments of time
   3. Desire for personal credit
   4. No faith in subordinates
   5. They are too busy
5. Which of the following is one of the benefits of delegation?
   1. The supervisor can fall back into a coaching and supportive role.
   2. Delegation will sharpen your leadership skills, both conceptual and human.
   3. The supervisor is no longer responsible for the results.
   4. Both a and b
   5. All of the above.
6. You create barriers that prevent you from delegating when you:
   1. accept the loss of power.
   2. feel a strong need to work at tasks with which you are familiar.
   3. prefer to do the work yourself or think no one else can do it as well.
   4. Both b and c
   5. All of the above.

Delegation is:

a managerial tool by which responsibility of the work is divided among people, level by level, throughout the organization.

the anatomy of an organization, the lines of responsibility, authority, and accountability, the channels of communication and chain of command.

• 1. Giving a portion of one’s authority and responsibility to a subordinate.
  2. None of the above.

1. Which of the following is not a condition for success in delegation?
   1. Advance planning
   2. Trust
   3. A positive attitude toward your people
   4. Ability to let go and take risks
   5. Reliability
2. Delegation is all of the following except:
   1. a contract.
   2. an agreement between two parties that is fully understood and accepted by both.
   3. giving a portion of one’s responsibility and authority to a subordinate.
   4. a skill that we have all heard of and understand.
   5. Both a and d
3. Adding more work without adding interest, challenge, or reward is known as:
   1. reverse delegation.
   2. chain of command.
   3. job loading.
   4. responsibility.
   5. None of the above.
4. All of the following are true regarding accountability except:
   1. accountability moves in the same direction as responsibility.
   2. all employees are accountable to whoever delegated responsibility to them.
   3. the chief executive officer is accountable to the owners or board of directors.
   4. accountability goes automatically with the responsibility delegated.
   5. Both a and d
5. means that when you send information or requests or instructions to people on levels above or below you, you go one level up or down your own channel.
   1. Channel surfing
   2. Going through channels
   3. Chain of command
   4. Going through levels
   5. Hierarchy
6. If you are a line cook in a restaurant, who would you ask for authority to spend the company’s money?
   1. The CEO
   2. The restaurant manager
   3. Your immediate supervisor
   4. The executive chef
   5. None of the above.
7. You should always remember as a supervisor, you have:
   1. authority.
   2. accountability.
   3. responsibility.
   4. All of the above.
   5. Both a and c
8. Which of the following benefits would surprise a Theory X manager?

a. People who are given responsibility generally work better.

1. People who are given responsibility get things done faster.
2. People who are given responsibility work better alone.
3. Both a and b
4. Both b and c

16. The Theory X manager:

1. is a strong advocate of delegation.
2. does not believe in delegation.
3. believes that people are by nature lazy and avoid responsibility.
4. Both a and c
5. Both b and c

17. The and of the employees are of critical importance to the success of delegation.

1. habits, self-interest
2. ability, willingness
3. knowledge, acceptance
4. eagerness, ability
5. None of the above.

18. On-the-job training is all about:

1. coaching.
2. leadership.
3. learning from mistakes.
4. growing.
5. All of the above.

There are three aspects of delegation. Which of the following is the correct one?

• 1. Delegate, follow up, evaluate
  2. Responsibility, authority, accountability
  3. Responsibility, delegation, motivation
  4. Authority, delegation, responsibility

1. Once you have identified the task and the person you want to have perform it, the next step is:
   1. develop the task in detail.
   2. delegate responsibility.
   3. delegate the authority necessary to carry it out.
   4. plan the task.
   5. None of the above.
2. All of the following include tasks you would not delegate except:
   1. hiring.
   2. cleaning back-of-house.
   3. making key reports.
   4. keeping track of labor.
   5. keeping track of material costs.
3. Which of the following is true in regard to delegation?
4. Delegation not only benefits the leader, but also the people to whom one delegates.
5. Studies indicate that most people want less responsibility.
6. Studies indicate that people want the opportunity to grow and develop.
7. Both a and c
8. All of the above.
9. Which of the following are ways people can benefit from delegation?
10. They become more productive and valuable to the organization and team.
11. By learning new things, they improve their self-esteem.
12. They become resources for people who need help and function as backups when needed.
13. Both a and b
14. All of the above.
15. Which of the following is not a reason managers have trouble delegating?
16. Many managers want to do everything themselves.
17. Many managers believe that the work will not be done right.
18. Many managers do not want to take responsibility for the mistakes of others.
19. Some managers believe that their constant presence and personal control of every last detail are indispensible to the success of the operation.
20. Both a and b
21. _________ is common among people who lack self-confidence; they doubt their own capabilities to carry out new tasks.
22. Delegating
23. Job loading
24. Fear of failure
25. Reverse delegation
26. None of the above.
27. Which of the following is not a reason some associates won’t accept additional responsibilities?
28. They fear the consequences of the mistakes they may make.
29. They want to be developed and pushed up the corporate ladder.
30. They may be afraid of rejection by other associates.
31. Some view them as meaningless extra work that they have to do.
32. None of the above.
33. An agreement between two parties that is fully understood and accepted by both is:
34. delegation.
35. contract.
36. open communication.
37. responsibility.
38. Both a and b
39. In a typical organization, who would a food and beverage director delegate tasks to?
40. Executive chef
41. Executive steward
42. Beverage manager
43. Both a and c
44. All of the above.
45. Which of the following would you classify an employee who is able but unwilling to perform delegated tasks?
46. Great candidate
47. Needs training
48. Needs motivation
49. Poor candidate
50. None of the above.
51. Presenting a new assignment in a way that will stimulate interest and involvement includes which of the following?
52. Ask for ideas
53. Make it a challenge
54. Mention its present and future benefits
55. Both a and c
56. All of the above.