Exam Prep Ch3 Culture And Interpersonal Communication

Chapter 3:Culture and Interpersonal Communication

Test Bank

Type: multiple choice question

Title: Chapter 3 Question 1

1) Which example best illustrates Marshall McLuhan’s metaphor of a “global village”?

Feedback: McLuhan’s “global village” refers to communication technology connecting members of different countries as does Facebook.

Page reference:3.1 Culture and Communication (Introduction)

a.Helmut from Germany and Lin from China developing a friendship through Facebook

b.The UNICEF Tap Project bringing clean drinking water to thousands of children in remote African locations

c.The 2016 Olympic Village in Rio De Janeiro housing participating athletes from every nation

d.McDonald’s restaurants expanding to hundreds of countries

Type: multiple choice question

Title: Chapter 3 Question 2

2) Cultural membership contributes to every person’s ____________, the part of the self-concept that is based on membership in groups.

Feedback: Cultural membership helps answer the question “Who are you?”

Page reference:3.1.1 Culture and Co-Culture

a.privacy management

b.metacommunication

c. social identity

d. mutual endorsement

Type: multiple choice question

Title: Chapter 3 Question 3

3) You immediately feel a bond with a stranger wearing a shirt with your school’s name and mascot. This sense of kinship is common among __________.

Feedback: In-group members identify with and feel connected to each other.

Page reference:3.1.1 Culture and Co-Culture

a.small groups

b.in-group members

c. dyads

d. out-group members

Type: multiple choice question

Title: Chapter 3 Question 4

4) What do scholars call the language, values, beliefs, traditions, and customs people share and learn?

Feedback: Defining culture isn’t an easy task, but “the language, values, beliefs, traditions, and customs people share and learn” offers a clear and comprehensive definition.

Page reference:3.1.1 Culture and Co-Culture

a.Intersectionality

b.Culture

c. Intercultural communication

d. Multimodality

Type: multiple choice question

Title: Chapter 3 Question 5

5) Research shows that Latinx students in predominantly white schools tend to use which strategy when interacting with the majority culture?

Feedback: Latinx students attempt to promote acceptance of their own culture while participating in predominantly white activities or organizations.

Page reference:3.1.1 Culture and Co-Culture

a.Assimilation

b.Provisionalism

c. Separation

d. Accommodation

Type: multiple choice question

Title: Chapter 3 Question 6

6) Members of ____________ develop unique patterns of communication and connection.

Feedback: Deaf culture is a good example of a co-culture with strong bonds and a shared language.

Page reference:3.1.1 Culture and Co-Culture

a.co-cultures

b.dyads

c. salient groups

d. small groups

Type: multiple choice question

Title: Chapter 3 Question 7

7) In the classroom, people barely notice Isaac’s wheelchair. They are too busy trying to keep up with his quick wit and expert debating skills. But when he is in public, people often focus on his chair. Which concept does this illustrate?

Feedback: Salience is the weight we attach to particular characteristics in particular situations.

Page reference:3.1.2 Intercultural Communication

a.Prejudice

b.Assimilation

c.Salience

d.Uncertainty avoidance

Type: multiple choice question

Title: Chapter 3 Question 8

8) On a trip to Kyoto, Andrew decides to try sushi for the first time. At a restaurant, he asks the waiter for a fork rather than chopsticks. How would you characterize this interaction?

Feedback: This is an intercultural but not an interpersonal exchange.

Page reference:3.1.3 Interpersonal and Intercultural Dimensions of Communication

a.Low in interpersonal significance; low in intercultural significance

b.High in interpersonal significance; high in intercultural significance

c. Low in interpersonal significance; high in intercultural significance

d. High in interpersonal significance; low in intercultural significance

Type: multiple choice question

Title: Chapter 3 Question 9

9) High-context cultures tend to value and emphasize ____________.

Feedback: A high-context culture uses language primarily to express thoughts, feelings, and ideas as directly as possible.

Page reference:3.2.1 High versus Low Context

a. silence

b. straight talk

c. relational harmony

d. nonverbal cues

Type: multiple choice question

Title: Chapter 3 Question 10

10) Canadian Antoinette values direct communication and grows impatient when her Korean friend, Min-jun, isn’t frank and straight with her. Antoinette appreciates ____________ communication.

Feedback: A low-context culture uses language primarily to express thoughts, feelings, and ideas as directly as possible.

Page reference:3.2.1 High versus Low Context

a.low power distance

b.high power distance

c.low-context

d.high-context

Type: multiple choice question

Title: Chapter 3 Question 11

11) Someone from ____________ is most likely to answer the question “Who am I?” by saying, “I am a mother” or “I work for ABC Corporation.”

Feedback: Members of more collectivistic societies, such as Japan, are more likely to answer in terms of their relationships with others.

Page reference:3.2.2 Individualism versus Collectivism

a.Japan

b.North America

c.Great Britain

d.New Zealand

Type: multiple choice question

Title: Chapter 3 Question 12

12) Who is more likely to experience greater communication apprehension when giving a speech in their public speaking class?

Feedback: In societies where the need to conform is great, communication apprehension is higher. As a group, residents of China, Korea, and Japan exhibit a significantly higher degree of anxiety about speaking out in public than do members of individualistic cultures such as the United States, Britain, and Australia.

Page reference:3.2.2 Individualism versus Collectivism

a.A British student

b.An Australian student

c.An American student

d.A Korean student

Type: multiple choice question

Title: Chapter 3 Question 13

13) When Austrian students frequently question their teachers while Filipino students consider this behavior inappropriate, they are exhibiting values associated with which concept?

Feedback: The greater the power distance, the less likely students are to question their teachers or other authority figures.

Page reference:3.2.3 Power Distance

a.Power distance

b.Uncertainty avoidance

c.Individualism versus collectivism

d.High versus low context

Type: multiple choice question

Title: Chapter 3 Question 14

14) Reba feels comfortable making suggestions to her manager. Reba is likely part of a ___________ culture.

Feedback: A culture with low power distance minimizes distinctions in power.

Page reference:3.2.3 Power Distance

a. low-context

b. high-context

c. low power distance

d. high power distance

Type: multiple choice question

Title: Chapter 3 Question 15

15) The Korean language has separate terms for “older brother,” “oldest brother,” “younger sister,” “youngest sister,” and so on. Which cultural dimension does this reflect?

Feedback: Power automatically comes with age in many countries. For example, the Korean language has separate terms for “older brother,” “oldest brother,” “younger sister,” “youngest sister,” and so on.

Page reference:3.2.3 Power Distance

a.Low uncertainty avoidance

b.High power distance

c.High context

d.Low individualism

Type: multiple choice question

Title: Chapter 3 Question 16

16) Which culture generally considers deviant people and ideas dangerous?

Feedback: Intolerance and ethnocentrism tend to run high in cultures high in uncertainty avoidance.

Page reference:3.2.4 Uncertainty Avoidance

a. Low power distance

b. High power distance

c. Low uncertainty avoidance

d. High uncertainty avoidance

Type: multiple choice question

Title: Chapter 3 Question 17

17) Alberto won’t work overtime in the hope of getting a raise or promotion. He’s more concerned about spending time at home with his family. Alberto is likely from a(n) __________ culture.

Feedback: A nurturing culture views the development and maintenance of relationships as an especially important goal.

Page reference:3.2.5 Achievement versus Nurturing

a.nurturing

b.achievement

c.low power distance

d.high-context

Type: multiple choice question

Title: Chapter 3 Question 18

18) Which communication concept recognizes that one person is a member of various co-cultures?

Feedback: Scholars have developed the concept of intersectionalityto describe the interplay of social categories such as gender, race, socioeconomic status, sexual orientation, and disability status.

Page reference:3.3.1 Race and Ethnicity

a. Intersectionality

b. Multimodality

c. Cognitive complexity

d. Code-switching

Type: multiple choice question

Title: Chapter 3 Question 19

19) Race is a __________ construction.

Feedback: Race is a social construction that categorizes people by physical traits, cultural traits, and ancestry. As contemporary scientists explain, race has no biological basis.

Page reference:3.3.1 Race and Ethnicity

a. verbal

b. biological

c. social

d. nonverbal

Type: multiple choice question

Title: Chapter 3 Question 20

20) You are non-Native, yet you wore a Native American headdress to Burning Man. This is arguably an act of __________.

Feedback: Cultural appropriation involves thetheftof the stories, styles, or heritage of marginalized groups by dominant ones.

Page reference:3.3.1 Race and Ethnicity

a. prejudice

b. cultural appropriation

c. passive aggression

d. ethnocentrism

Type: multiple choice question

Title: Chapter 3 Question 21

21) Trevon is black, gay, and Mormon. Disclosing his sexual orientation on social media could be particularly risky because he is a member of multiple __________.

Feedback: Coming out on social media poses more risks for members of multiple co-cultures.

Page reference: 3.3.2 Gender and Sexual Orientation

a. genders

b. realities

c. co-cultures

d. families

Type: multiple choice question

Title: Chapter 3 Question 22

22) Which group is least represented in media images?

Feedback: Older people, especially older women, are underrepresented in media images.

Page reference:3.3.3 Age and Generation

a. Older women

b. Older men

c. Younger women

d. Younger men

Type: multiple choice question

Title: Chapter 3 Question 23

23) Mallory, who uses a wheelchair, requested a cubicle closest to the office elevator and speaks openly about her disability with colleagues. Which strategy is she employing at work?

Feedback: Mallory’s approach involves openly acknowledging her disability and requesting ways that it can be accommodated.

Page reference:3.3.4 (Dis)abilities

a. Equivocation

b. Assimilation

c. Accommodation

d. Separation

Type: multiple choice question

Title: Chapter 3 Question 24

24) Which college group is more likely to overcompensate by studying harder and getting more involved on campus than their other classmates?

Feedback: First-generation college (FGC) students often go out of their way to assimilate and fit in on campus.

Page reference:3.3.5 Socioeconomic Status

a. Younger students

b.Older students

c.Transfer students

d.First-generation students

Type: multiple choice question

Title: Chapter 3 Question 25

25) “I’m sorry” can mean different things to a Japanese and an American speaker due to cultural differences in __________.

Feedback: Apologies offer another example of cultural differences in verbal codes.

Page reference:3.4.1 Verbal Codes

a.uncertainty avoidance

b.power distance

c.verbal codes

d.intersectionality

Type: multiple choice question

Title: Chapter 3 Question 26

26) What do linguists call the practice of adapting your manner of speaking to the context?

Feedback: A form of communication competence that increases the chances of achieving your goals, code-switching involves adapting your manner of speaking to the context.

Page reference:3.4.1 Verbal Codes

a.Intersectionality

b.Code-switching

c.Multimodality

d.Multiplexity

Type: multiple choice question

Title: Chapter 3 Question 27

27) According to cross-cultural research, who might be expected to be comfortable with the smallest zone of personal space?

Feedback: People from the Mediterranean and Latinxs use the closest distance.

Page reference:3.4.2 Nonverbal Codes

a.Shondra from Chicago

b.David from Seattle

c.Chen from Shanghai

d.Marisol from Mexico City

Type: multiple choice question

Title: Chapter 3 Question 28

28) Avoiding eye contact with an American interviewer when answering questions could be interpreted as a sign of __________.

Feedback: Avoiding eye contact can be interpreted as insincerity or weakness.

Page reference:3.4.2 Nonverbal Codes

a.ambition

b.insincerity

c.respect

d.extroversion

Type: multiple choice question

Title: Chapter 3 Question 29

29) Which is an example of nonverbal communication whose meaning remains constant across cultures?

Feedback: Smiles signal friendly intentions. (And crying is a universal sign of unhappiness or pain. Of course, smiles and tears may be insincere and manipulative, but their overt meanings are similar and constant in every culture.)

Page reference:3.4.2 Nonverbal Codes

a.Closing the physical gap when conversing with another

b.Prolonging eye contact

c.Smiling

d.Making the “OK” sign by joining thumb and forefinger

Type: multiple choice question

Title: Chapter 3 Question 30

30) Asking a black colleague how she got her job is an example of __________.

Feedback: Microaggressions are subtle displays of disrespect, and senders may be unaware of the message they’re sending. Here the implication is that your colleague may have been an affirmative-action hire.

Page reference:3.4.3 Microaggressions

a. a microaggression

b. cultural appropriation

c. equivocation

d. ethnocentrism

Type: multiple choice question

Title: Chapter 3 Question 31

31) When attempting to communicate in an unfamiliar language, the __________ is especially high.

Feedback: The level of uncertainty is high in an encounter of communicators from different cultures, especially when complicated by a lack of linguistic proficiency.

Page reference: 3.5.2 Tolerance for Ambiguity

a.level of uncertainty

b.tolerance for ambiguity

c.degree of motivation

d.capacity for open-mindedness

Type: multiple choice question

Title: Chapter 3 Question 32

32) Prejudice is directed toward members of which group?

Feedback: Prejudice is an unfairly biased and intolerant attitude toward members of an out-group.

Page reference: 3.5.3 Open-mindedness

a.Code-switchers

b.Significant others

c.Out-group

d.In-group

Type: multiple choice question

Title: Chapter 3 Question 33

33) At an outdoor café in France, you hear an American ask, “Why doesn’t everyone just speak English?” This question reveals which attitude?

Feedback: Ethnocentrism is an attitude that one’s own culture is superior to others.

Page reference: 3.5.3 Open-mindedness

a.Prejudice

b.Ethnocentrism

c.Confirmation bias

d.Provisionalism

Type: multiple choice question

Title: Chapter 3 Question 34

34) Ill-informed members of your group tour to Thailand continue to make blunders when interacting with locals. You wish that they had done more to learn about Thai culture and customs in advance to increase their __________.

Feedback: Mindfulness, awareness of one’s own behavior and that of others, discourages intercultural blunders.

Page reference: 3.5.4 Knowledge and Skill

a.multimodality

b.self-disclosure

c.proxemics

d.mindfulness

Type: multiple choice question

Title: Chapter 3 Question 35

35) You are excited to be studying abroad in France but feeling homesick. You are experiencing what an intercultural communication scholar calls a “draw back and leap” pattern. What should you do?

Feedback: During this period of adjustment, it’s natural to feel a sense of push and pull between the familiar and the novel.

Page reference: 3.5.5 Patience and Perseverance

a.Make more friends who speak English to feel more at home.

b.Book an early ticket home if you’re not having the time of your life as you should be.

c.Try harder. You’re not making a serious effort to adapt to a new culture.

d.Expect progress and setbacks. These are a normal part of the process.

Type: multiple choice question

Title: Chapter 3 Question 36

36) For the first few weeks after transferring from a fine arts program to an engineering major, you felt confused, depressed, and lonely. What do scholars call this rocky adaptation period?

Feedback: Culture shock can feel like a crisis as you initially struggle to adapt to a new culture or co-culture.

Page reference: 3.5.5 Patience and Perseverance

a.Mindfulness

b.Mindlessness

c.Culture shock

d.Shell shock

Type: true-false

Title: Chapter 3 Question 37

37) Members of co-cultures develop unique patterns of communication and connection.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.1.1 Culture and Co-Culture

a. True

b. False

Type: true-false

Title: Chapter 3 Question 38

38) Consistent with an enduring stereotype, people from New York City are typically more assertive than those from the Upper Midwest.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.1.1 Culture and Co-Culture

a. True

b. False

Type: true-false

Title: Chapter 3 Question 39

39) Skin color is perceived as a significant co-cultural identifier.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.1.1 Culture and Co-Culture

a. True

b. False

Type: true-false

Title: Chapter 3 Question 40

40) People from varied backgrounds rarely share enough common ground to make relationships work.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.1.4 Intercultural Differences as Generalizations

a. True

b. False

Type: true-false

Title: Chapter 3 Question 41

41) A low-context culture relies heavily on subtle, often nonverbal cues to maintain social harmony.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 3.2.1 High versus Low Context

a. True

b. False

Type: true-false

Title: Chapter 3 Question 42

42) Communicators in collectivistic cultures feel loyalties and obligations to in-groups.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: 3.2.2 Individualism versus Collectivism

a. True

b. False

Type: true-false

Title: Chapter 3 Question 43

43) Race is a biological designation scientifically determined by physical traits, cultural traits, and ancestry.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.3.1 Race and Ethnicity

a. True

b. False

Type: true-false

Title: Chapter 3 Question 44

44) Those who identify as multiracial report greater self-esteem, well-being, and social engagement than multiracial people who identify with only one group.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.3.1 Race and Ethnicity

a. True

b. False

Type: true-false

Title: Chapter 3 Question 45

45) Millennials tend to have a greater desire to make social connections at work than previous generations.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.3.3 Age and Generation

a. True

b. False

Type: true-false

Title: Chapter 3 Question 46

46) Organizations have cultures that can be just as distinctive as those of larger societies.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.4.1 Verbal Codes

a. True

b. False

Type: true-false

Title: Chapter 3 Question 47

47) Code-switching decreases the chances of achieving your communication goals.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.4.1 Verbal Codes

a. True

b. False

Type: true-false

Title: Chapter 3 Question 48

48) People of all cultures convey messages through facial expressions and gestures.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.4.1 Nonverbal Codes

a. True

b. False

Type: true-false

Title: Chapter 3 Question 49

49) Swedes tend to talk more, faster, and louder than Americans, who value silence and dislike interrupting.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.5.4 Knowledge and Skill

a. True

b. False

Type: true-false

Title: Chapter 3 Question 50

50) Open-mindedness is especially important in intercultural work teams.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.5.3 Open-Mindedness

a. True

b. False

Type: true-false

Title: Chapter 3 Question 51

51) Competent intercultural communicators resist ambiguity.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.5.2 Tolerance for Ambiguity

a. True

b. False

Type: true-false

Title: Chapter 2 Question 52

52) People in cultures that are low in uncertainty avoidance are less threatened by the new and unexpected.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.2.4 Uncertainty Avoidance

a. True

b. False

Type: true-false

Title: Chapter 3 Question 53

53) In countries that welcome uncertainty, people have a strong need for clearly defined rules and regulations.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.2.4 Uncertainty Avoidance

a. True

b. False

Type: true-false

Title: Chapter 3 Question 54

54) Race describes the degree to which people identify with a particular group, usually on the basis of nationality, culture, or another unifying characteristic.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference:3.3.1 Race and Ethnicity

a. True

b. False

Type: true-false

Title: Chapter 3 Question 55

55) Low-context communicators value self-expression and persuading others to accept their point of view.

Feedback: Type general feedback here (maximum of 1000 characters (including spaces))

Page reference: Type relevant section heading and/or page number here

a. True

b. False

Type: essay/short answer question

Title: Chapter 3 Question 56

56) Who coined the metaphor of a “global village,” and what does it mean?

Feedback: Theorist Marshall McLuhan coined the metaphor of the world as a “global village” where communication technology connects members of every nation. McLuhan suggested that, just like in a traditional village, our affairs are intertwined—for better or worse.

Page reference: 3.1 Culture and Communication (Introduction)

Type: essay/short answer question

Title: Chapter 3 Question 57

57) Explain the relationship between in-groups, out-groups, and social identity.

Feedback: In-groups are groups with whom you identify, and out-groups are those you view as different. Cultural membership contributes to every person’s socialidentity—the part of the self-concept based on membership in groups.

Page reference: 3.1.1 Culture and Co-Culture

Type: essay/short answer question

Title: Chapter 3 Question 58

58) What is the difference between a culture and co-culture?

Feedback: The term “co-culture” describes the perception of membership in a group that is part of an encompassing “culture,” the term for the language, values, beliefs, traditions, and customs people share and learn.

Page reference: 3.1.1 Culture and Co-Culture

Type: essay/short answer question

Title: Chapter 3 Question 59

59) Identify 5 cultural values and norms.

Feedback: 5 cultural values and norms are high versus low context, individualism versus collectivism, power distance, uncertainty avoidance, and achievement versus nurturing.

Page reference: 3.2 Cultural Values and Norms

Type: essay/short answer question

Title: Chapter 3 Question 60

60) Explain the relationship between race and ethnicity.

Feedback: A social construction that categorizes people by physical traits, cultural traits, and ancestry, race has no biological basis as these categories vary by culture, and genetic variation within races can be greater than between them. Ethnicity, a related concept, refers to the degree to which a person identifies with a particular group, usually on the basis of nationality, culture, or some other unifying perspective.

Page reference: 3.3.1 Race and Ethnicity

Type: essay/short answer question

Title: Chapter 3 Question 61

61) What is an organizational culture?

Feedback: Organizational culture reflects a relatively stable, shared set of values and behavioral rules within a company, not all of which are written down.

Page reference: 3.4.1 Verbal Codes

Type: essay/short answer question

Title: Chapter 3 Question 62

62) Identify 5 elements of intercultural communication competence.

Feedback: 5 elements of intercultural communication competence are motivation and attitude, tolerance for ambiguity, open-mindedness, knowledge and skill, and patience and perseverance.

Page reference: 3.5 Developing Intercultural Communication Competence

Type: essay/short answer question

Title: Chapter 3 Question 63

63) According to co-cultural theory, communicators interacting with members of the dominant culture have 3 primary strategies. Define these and provide an example of each.

Feedback: Assimilation—blending in with the dominant culture (e.g., a woman in an all-male organization behaving as “one of the guys”) Accommodation—fitting into the dominant culture while maintaining your own identity (e.g., a Muslim woman proudly wearing a hajib on the job) Separation—preserving a group identity distinct from the dominant culture (e.g., Latinx employees maintaining their own social club)

Page reference: 3.1.1 Culture and Co-Culture

Type: essay/short answer question

Title: Chapter 3 Question 64

64) Compare and contrast individualistic and collectivistic cultures.

Feedback:

• Communicators in individualistic cultures view their primary responsibility as helping themselves and see themselves in terms of what they do. Individual achievement, initiative, and decision-making are rewarded, and communicators value autonomy, change, youth, individual security, and equality. Credit and blame are assigned to the individual.
• Communicators in collectivistic cultures feel loyalties and obligations to in-groups: extended family, the community, or even organizations, and they are more likely to define themselves in terms of group membership. Contribution to group goals, cooperation with in-group members, and group decision making are rewarded. Duty, order, tradition, age, group security, status, and hierarchy are valued. In collectivistic societies where the need to conform is great, communication apprehension is also greater. Credit and blame are shared by the group.

Page reference: 3.1.1 Culture and Co-Culture