Exam Prep 3e Appendix Interviewing In The Communication Age

Appendix: Interviewing in the Communication Age

Test Bank

Multiple Choice

1. Which statement best reflects the interview process?

a. It is a conversation between parties used to gather information.

b. It is a basic Q & A session.

c. It resembles the properties of public communication.

d. It is a persuasive tool to get what we want.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Basics of Interviewing

Difficulty Level: Medium

2. An interview is considered ______ because there is a sharing or exchanging of a variety of topics.

a. interactional

b. unidirectional

c. multidirectional

d. transactional

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Interaction

Difficulty Level: Easy

3. An interview is considered a ______ where new information may emerge during the interview exchange, which can change attitudes and reactions.

a. party

b. process

c. Interaction

d. transaction

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Process

Difficulty Level: Easy

4. Interviews may involve more than two ______ but can never involve more than two ______.

a. sessions; people

b. parties; people

c. sessions; parties

d. people; parties

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Party

Difficulty Level: Medium

5. A predetermined and serious ______ distinguishes an interview from the other social conversations that occur in everyday life.

a. outcome

b. person

c. purpose

d. script

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Purpose

Difficulty Level: Easy

6. Which statement best reflects the interview purpose?

a. The purpose sets the boundaries for who can talk in an interview.

b. The purpose guides the desired outcome of the interview.

c. The purpose establishes what types of questions should be asked.

d. The purpose creates a sense of urgency in completing the interview.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Purpose

Difficulty Level: Medium

7. Which statement best reflects the process of asking and answering interview questions?

a. Interviewees are not encouraged to ask questions during the interview.

b. Interviewees who answer hard questions are seen as more competent.

c. Interviewees who ask questions are seen as passionate and interested.

d. Interviewees should restrain themselves from asking too many questions.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Questions

Difficulty Level: Medium

8. Interviews can be viewed as a ______ form of communication due to the conversational exchange between two parties.

a. transactional

b. cognitive

c. psychological

d. relational

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Relational Forms of Communication

Difficulty Level: Medium

9. According to your text, making a ______ connection during the interview process is seen as critical to landing the job.

a. professional

b. emotional

c. personal

d. individual

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Relational Forms of Communication

Difficulty Level: Easy

10. Relationships are enhanced when there is some level of liking, warmth, and openness. This refers to which relational dimension of interviews?

a. affection

b. control

c. inclusion/involvement

d. similarity

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Affection

Difficulty Level: Medium

11. Affection is an important part of the interview process because ______.

a. we are more likely to answer thoughtfully when the interviewer is friendly

b. we are more likely to answer honestly when the interviewer shows affection

c. we are less likely to be nervous if the interviewer uses humor

d. we are more likely to perform well when the interviewer smiles a lot

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Affection

Difficulty Level: Medium

12. When an interviewer attempts to control aspects such as time, direction, and types of questions during the interview process, he or she is taking a ______ approach?

a. nondirective

b. directive

c. relational

d. interactive

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Control

Difficulty Level: Medium

13. Interviewees may exert some control in the interview process by directing the length of their questions. Interviewees, in this case, are taking a(n) ______ approach.

a. nondirective

b. directive

c. relational

d. interactive

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Control

Difficulty Level: Medium

14. ______ is an extremely important part of the interview because it can directly impact

positive outcomes such as salary and benefits that come with the job.

a. Patience

b. Friendliness

c. Trust

d. Compassion

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Trust

Difficulty Level: Medium

15. Why is it important to know the types of questions an Interviewer may ask in the interview?

a. Different questions require different responses from interviewees.

b. Interviewees must know how to answer trick questions.

c. Interviewees must research how interviewers would want them to answer.

d. Different questions require longer or shorter answers that must be timed.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Types of Questions

Difficulty Level: Medium

16. Which is an example of an open-ended question?

a. “Tell me about your ideal career.”

b. “How many employees did you manage at your last job?”

c. “Did you read the job description carefully?”

d. “Did you do training and development at your last job?”

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Open-Ended Questions

Difficulty Level: Hard

17. ______ questions allow the greatest flexibility in terms of how interviewees answer questions.

a. Closed-ended

b. Probing

c. Open-ended

d. Leading

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Open-Ended Questions

Difficulty Level: Medium

18. The most extreme example of a closed question is the ______ question, commonly known as the yes-or-no question.

a. leading

b. neutral

c. loaded

d. bipolar

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Closed Questions

Difficulty Level: Easy

19. Which is an example of a closed question?

a. “Tell me about yourself.”

b. “What did you do at your last job?”

c. “Are you willing to travel?”

d. “How did you hear about our company?”

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Types of Questions

Difficulty Level: Hard

20. Which is an example of a bipolar question?

a. “Tell me about your ideal career.”

b. “How many employees did you manage at your last job?”

c. “What are you looking for in a manager?”

d. “Did you read the job description carefully?”

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Closed Questions

Difficulty Level: Hard

21. What is the best strategy if you encounter a bipolar question in an interview?

a. Provide honest and confident answers.

b. Ignore the question.

c. Redirect the question.

d. Ask for clarification before answering.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Closed Questions

Difficulty Level: Medium

22. Questions that are usually scripted prior to the interview to support a list of key topics that the interviewer has for the interviewee are known as ______.

a. neutral questions

b. open-ended questions

c. primary questions

d. bipolar questions

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Primary Questions

Difficulty Level: Medium

23. When an interviewer wishes to follow up on an interviewee’s previous answer, he or she may use ______ questions.

a. leading

b. loaded

c. primary

d. probing

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Probing Questions

Difficulty Level: Medium

24. “Tell me more about that” is an example of what type of interview question?

a. open-ended

b. primary

c. probing

d. leading

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Probing Questions

Difficulty Level: Hard

25. “Why did you decide to major in psychology?” is an example of what type of interview question?

a. neutral question

b. hypothetical question

c. leading question

d. closed question

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Neutral and Leading Questions

Difficulty Level: Hard

26. One type of leading question is the ______, an extremely leading question that provides strong direction toward the expected answer.

a. open-ended question

b. loaded question

c. hypothetical question

d. closed question

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Neutral and Leading Questions

Difficulty Level: Medium

27. Which type of question allows the interviewer to present a possible situation and ask the interviewee how he or she would react?

a. illegal questions

b. primary questions

c. closed questions

d. hypothetical questions

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Hypothetical Questions

Difficulty Level: Easy

28. What is the primary purpose for asking a hypothetical question in an interview?

a. to determine how well an interviewee can act under pressure

b. to see if the interviewee is paying attention during the interview

c. to test whether an interviewee really wants the job

d. to ensure the interviewee hasn’t memorized all of his or her answers

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Hypothetical Questions

Difficulty Level: Medium

29. Questions that ask about an interviewee’s race, religion, or disability are considered ______ questions.

a. loaded

b. hypothetical

c. illegal

d. closed

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Illegal Questions

Difficulty Level: Medium

30. Which is an example of an illegal question?

a. “What motivates you?”

b. “Are you a U.S. citizen?”

c. “How do you handle conflict?”

d. “How well do you work with others?”

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Illegal Questions

Difficulty Level: Hard

31. Why are the first few moments of an interview so important?

a. It sets the stage for what an interviewee can expect from the interview.

b. It sets the stage for the types of questions that will be asked.

c. The mood of the interview is created in the first minutes.

d. First impressions are set in the first few minutes of the interview.

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Structure of the Interview

Difficulty Level: Medium

32. Which actions are part of the opening of an interview?

a. greetings and establishing rapport

b. establishing credibility and rapport

c. establishing rapport and first impressions

d. orienting the interviewee and establishing credibility

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Opening

Difficulty Level: Easy

33. What is the best way to make a good first impression during the interview?

a. Enter the interviewer’s office with confidence before being asked to do so.

b. Offer a soft handshake so as not to come off as too confident.

c. Dress professionally and for the job for which you are being interviewed.

d. Offer an overly firm handshake to assert your confidence.

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: First Impressions

Difficulty Level: Medium

34. ______ is a process of establishing trust and comfort during the interview process.

a. Friendship

b. Orientation

c. Rapport

d. Opening

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Establishing Rapport

Difficulty Level: Easy

35. During which stage of an interview should an interviewer explain how the interview process will work?

a. immediately before the interviews begins

b. during the rapport building stage

c. at least a week before the interview takes place

d. during the body of the interview

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Establishing Rapport

Difficulty Level: Medium

36. How can an interviewer establish rapport in the first few minutes of the interview?

a. He or she can offer a simple greeting and orient the interviewee to the interview process.

b. He or she can tell a joke or story to put the interviewee at ease.

c. He or she can offer the interviewee a drink and a comfortable seat.

d. He or she can provide a list of interview questions beforehand to decrease anxiety.

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Establishing Rapport

Difficulty Level: Medium

37. The ______ of the interview is where the interviewer gains a sense of fit, demeanor, skills, and motivation from the interviewee.

a. body

b. opening

c. transition

d. closing

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Body

Difficulty Level: Medium

38. An outline of interview questions used to structure an interview is known as a(n) ______.

a. survey

b. questionnaire

c. keyword outline

d. interview guide

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Body

Difficulty Level: Easy

39. During the course of your interview, try to monitor the quality of your communication. Avoid speaking too quickly and littering your responses with ______.

a. examples

b. vocal fillers

c. Stories

d. feedback

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Body

Difficulty Level: Medium

40. Central to being a good interviewee is being an engaged ______.

a. speaker

b. person

c. listener

d. learner

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Body

Difficulty Level: Easy

41. What is the best strategy for answering a multipart question in an interview?

a. Ignore the first part of the question and answer only the second part.

b. Answer the first part of the question and ignore the second part.

c. Make a mental note of each part and then try to answer both.

d. Redirect the question and answer only the parts you find important.

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: The Body

Difficulty Level: Medium

42. During which stage of the interview should an interviewee be allowed to ask questions?

a. during the first few minutes of the interview

b. during the middle or body of the interview

c. after rapport has been established

d. in the closing of the interview

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Closing

Difficulty Level: Medium

43. What should an interviewee do once an interview has ended?

a. avoid asking any questions about when he or she may hear from the interviewer

b. keep track of the days and follow up with the interviewer if the agreed time has passed

c. follow up immediately by calling and sending e-mails to be remembered more easily

d. resend his or her cover letter and resume in case the interviewer didn’t keep a copy

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: The Closing

Difficulty Level: Medium

44. The built or natural spaces or settings where interviews take place are known as the ______.

a. interview environment

b. interview rapport

c. interview affect

d. interview process

Learning Objective: Appendix-4. Describe the factors that shape the interview environment and its influence on communication.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Interview Environment

Difficulty Level: Easy

45. When is the best time to schedule an interview?

a. on a Monday morning since everyone is fresh for the week

b. after 5:00 p.m. when everyone is finished working for the day

c. on a Friday afternoon since the work week is almost over

d. during the middle of the week either late morning or early afternoon

Learning Objective: Appendix-4. Describe the factors that shape the interview environment and its influence on communication.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Interview Environment

Difficulty Level: Medium

46. The ______ is the person who is attempting to fill a position and is likely the person who will be conducting your interview.

a. boss

b. recruiter

c. human resources manager

d. project manager

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Employment Interview

Difficulty Level: Easy

47. In preparation for the employment interview, what should students do?

a. send out several resumes even to companies they are not interested in

b. attend job fairs and do their homework on companies where they want to work

c. take workshops on interviewing and eating etiquette

d. ask their friends and teachers to coach them on how and where to interview

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: The Employment Interview

Difficulty Level: Medium

48. Your ______ is the written sales pitch of your skills and talents.

a. cover letter

b. resume

c. portfolio

d. references

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Employment Interview

Difficulty Level: Medium

49. Which statement best reflects how you should think about the employment resume?

a. There is one standard format that all potential employees should know and use.

b. Your resume is your calling card that can be used to place you in particular positions.

c. The resume should highlight strengths and downplay weaknesses.

d. The resume should have a general, non-customized look and feel.

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: The Employment Interview

Difficulty Level: Medium

50. A ______ is an extension of the resume and can be used to highlight creative activities such as photography and art work.

a. portfolio

b. cover letter

c. thank-you letter

d. profile page

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Employment Interview

Difficulty Level: Easy

51. The ______ is the first document a potential employer will see, so it should grab his or her attention.

a. resume

b. cover letter

c. portfolio

d. profile page

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Employment Interview

Difficulty Level: Easy

52. An interview in which the interviewer and interviewee are not necessarily face to face but communicating through some form of technology is known as a(n) ______.

a. selection interview

b. mediated interview

c. information-gathering interview

d. non-mediated interview

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Mediated Interviews

Difficulty Level: Easy

53. What is the best strategy for answering questions during a phone interview?

a. Make sure to fill in silence with additional answers.

b. Do not fill the silence but wait for the interviewer to ask the next question.

c. Take breaks when necessary by silently walking away from the phone to think.

d. Never use landline phones for interviews since they limit movement.

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Mediated Interviews

Difficulty Level: Medium

54. An interview that occurs when you are being evaluated for promotion, selected for an academic award or scholarship, or considered for admittance to a graduate program is known as a(n) ______.

a. information-gathering interview

b. performance interview

c. selection interview

d. mediated interview

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Other Interview Types

Difficulty Level: Easy

55. A(n) ______ interview occurs whenever you are seeking facts or opinions.

a. mediated

b. selection

c. performance

d. information-gathering

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Other Interview Types

Difficulty Level: Easy

56. A survey is an example of which type of interview?

a. information-gathering

b. performance

c. selection

d. mediated

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Other Interview Types

Difficulty Level: Easy

57. As issues across organizational contexts emerge, ______ are sometimes used by external consultants or members of the management team to describe an issue and work toward a solution.

a. helping interviews

b. problem-solving interviews

c. exit interviews

d. performance interviews

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Other Interview Types

Difficulty Level: Hard

58. Which type of interview is usually conducted on an annual basis and involves a supervisor who asks questions related to review documents to be filed in an employee’s permanent record?

a. helping interviews

b. problem-solving interviews

c. performance interviews

d. exit interviews

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Other Interview Types

Difficulty Level: Medium

59. Design consultants could use this type of interview format to assist homeowners having a difficult time selling a property.

a. performance interview

b. selection interview

c. exit interview

d. helping interview

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Other Interview Types

Difficulty Level: Hard

60. Upon separation from the organization, ______ interviews are conducted to assess the departing employee’s workplace experience.

a. exit

b. performance

c. problem-solving

d. helping

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Other Interview Types

Difficulty Level: Medium

True/False

1. As an interviewee, your only job is to answer the interviewer’s questions.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Basics of Interviewing

Difficulty Level: Medium

2. If only one person is talking and the other person is silent, then the interview is nonexistent.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Interaction

Difficulty Level: Medium

3. Making a good connection during the interview process is critical to actually getting the job.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Relational Forms of Communication

Difficulty Level: Medium

4. People tend to relate more with people who appear to be similar to them.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Similarity

Difficulty Level: Easy

5. An interview in which the interviewee has ample control over things like the length of their questions and the subject matter demonstrates the directive approach to interviews.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Control

Difficulty Level: Medium

6. It’s not necessary to enter the interview with some level of trust because it can be established later in the interview process.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Trust

Difficulty Level: Medium

7. The length of time an interviewee talks in response to a question can show the interviewer how educated the person is.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Open-Ended Questions

Difficulty Level: Medium

8. Questions that only have two possible answers such as yes or no are called loaded questions.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Closed Questions

Difficulty Level: Easy

9. Questions that are prepared before the interview even begins are called primary questions.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Primary Questions

Difficulty Level: Easy

10. The opening phase of an interview contains two important aspects: establishing rapport and building credibility.

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Opening

Difficulty Level: Medium

11. The interview opening is where specific questions are asked and information is exchanged about the position.

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Body

Difficulty Level: Easy

12. The closing of an interview is less important than the opening of an interview where first impressions are made.

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Closing

Difficulty Level: Medium

13. The time and place for the interview are less important than the people involved in the interview process.

Learning Objective: Appendix-4. Describe the factors that shape the interview environment and its influence on communication.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Interview Environment

Difficulty Level: Medium

14. The best time of day for an interview is at 4:30 p.m., when most people consider the workday almost over.

Learning Objective: Appendix-4. Describe the factors that shape the interview environment and its influence on communication.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Interview Environment

Difficulty Level: Medium

15. The moment you meet in person is the first chance an interviewer or recruiter has to see you.

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Employment Interview

Difficulty Level: Easy

16. Your social media profile page is an extension of your résumé, especially if you work in the fields of photography, advertising, marketing, public relations, art, design, fashion, journalism, architecture, and teaching.

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: The Employment Interview

Difficulty Level: Medium

17. A bachelor’s degree can guarantee you a job the day after you graduate if your grades are high enough.

Learning Objective: Appendix-4. Describe the factors that shape the interview environment and its influence on communication.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: The Employment Interview

Difficulty Level: Easy

18. In the mediated interview, it is important to fill the silence between questions by extending your answer to the previous question.

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Comprehension

Answer Location: Mediated Interviews

Difficulty Level: Medium

19. Helping interviews are always conducted by experts in a particular area.

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Other Interview Types

Difficulty Level: Easy

20. Problem-solving interviews are always conducted by outside agencies or experts in the field.

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Knowledge

Answer Location: Other Interview Types

Difficulty Level: Easy

Short Answer

1. Explain what it means to say that interviews are interactional.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Interaction

Difficulty Level: Hard

2. Why is interviewing considered a relational form of communication?

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Relational Forms of Communication

Difficulty Level: Medium

3. How do interviewers and interviewees use control in the interview process? What two approaches best reflect how control occurs in interviews?

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Control

Difficulty Level: Hard

4. What is an open-ended question? Why are open-ended questions beneficial to use in the interview process?

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Open-Ended Questions

Difficulty Level: Medium

5. What are bipolar questions? Give an example of a bipolar question.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Closed Questions

Difficulty Level: Hard

6. What are primary questions? Give an example of a primary question you might receive when on an interview.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Primary Questions

Difficulty Level: Hard

7. What is the difference between a neutral question and a leading question? Give an example of each.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Neutral and Leading Questions

Difficulty Level: Hard

8. What are hypothetical questions? Why might hypothetical questions be used in an interview?

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Hypothetical Questions

Difficulty Level: Medium

9. How does the interview environment influence the interview process?

Learning Objective: Appendix-4. Describe the factors that shape the interview environment and its influence on communication.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: The Interview Environment

Difficulty Level: Medium

10. Describe the type of homework you should do prior to an interview. Why is this important?

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: The Employment Interview

Difficulty Level: Hard

Essay

1. List and briefly describe each of the five essential elements of interviewing. Next, explain why each element is essential to interviewing.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Defining Elements of an Interview

Difficulty Level: Hard

2. List and explain the five primary relational dimensions of the interview process.

Learning Objective: Appendix-1. Identify the basics of the interviewing process.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Relational Dimensions

Difficulty Level: Hard

3. What is the difference between open-ended and closed questions? Give an example of each type of question. When should each be used in interviewing?

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Types of Questions

Difficulty Level: Hard

4. What are primary and probing questions? How are they used in interviewing? Provide one example of each to support your answer.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Primary Questions

Difficulty Level: Hard

5. What are illegal questions? Give an example. Next, explain what you might do when asked an illegal question during an interview.

Learning Objective: Appendix-2. Explain how to prepare for and use common types of interview questions.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Illegal Questions

Difficulty Level: Hard

6. What are first impressions and how are they important to the interview process? How can strong first impressions be created in the interview?

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: First Impressions

Difficulty Level: Hard

7. The opening phase of an interview requires that parties work to establish rapport. What is rapport and how do parties build it? Why is rapport building an important part of the interview?

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Establishing Rapport

Difficulty Level: Hard

8. What is an engaged listener? Describe how you can become an engaged listener and why this is important for creating a meaningful and effective interview?

Learning Objective: Appendix-3. Describe how an interview is typically structured.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: The Body

Difficulty Level: Medium

9. What is a mediated interview? What are some benefits and challenges to this type of interview?

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Analysis

Answer Location: Mediated Interviews

Difficulty Level: Medium

10. Explain the difference between a performance interview and an exit interview. What are benefits of conducting each type of interview?

Learning Objective: Appendix-5. Examine how to best prepare for different types of interview.

TOP: NCA Core Competency: 6. Identifying and Explaining Fundamental Communication Processes

REF: Cognitive Domain: Application

Answer Location: Other Interview Types

Difficulty Level: Hard