Employee Separation – Ch10 | Complete Test Bank – 10e

1.

Though voluntary turnover is good for the overall economy, it is often very costly for individual employers. 
 
True    False

2.

Wrongful discharge suits can be filed as a civil rights infringement if the person discharged is a member of a protected group. 
 
True    False

3.

Procedural justice is the concept of justice referring to the interpersonal nature of how the outcomes were implemented. 
 
True    False

4.

Generally, the first stage in an alternative dispute resolution system is peer review. 
 
True    False

5.

Whereas employee wellness programs deal with employees who have developed problems at work because of health-related issues, employee assistance programs (EAPs) take a proactive and preemptive focus on trying to prevent health-related problems in the first place. 
 
True    False

6.

Outplacement counseling tries to help dismissed employees manage the transition from one job to another. 
 
True    False

7.

The theory of progression of withdrawal states that dissatisfied individuals spontaneously enact a set of behaviors all at once to avoid their work situation. 
 
True    False

8.

There is a general consensus among most theories of employee satisfaction that withdrawal behaviors are unrelated to one another. 
 
True    False

9.

Whistle-blowers avoid taking issues to external constituencies and try to resolve them internally. 
 
True    False

10.

When properly channeled by a secure and supportive leader, "voicing opportunities" for lower-level employees can prevent turnover among highly engaged employees. 
 
True    False

11.

If job conditions cannot be changed, a dissatisfied worker may opt for an internal transfer if the dissatisfaction is job-specific. 
 
True    False

12.

Organizational commitment is the degree to which employees identify themselves with their jobs. 
 
True    False

13.

The key driving force behind all the different forms of job withdrawal is job satisfaction. 
 
True    False

14.

A frame of reference is a standard point that serves as a comparison for other points and thus provides meaning. 
 
True    False

15.

An organization’s employees’ perception of and reaction to working conditions have implications for competitive advantage. 
 
True    False

16.

Negative affectivity is a dispositional dimension that reflects pervasive individual similarities in dissatisfaction with any and all aspects of life. 
 
True    False

17.

The evidence on the linkage between negative affectivity and job satisfaction suggests the importance of personnel selection as a way of raising overall levels of employee satisfaction. 
 
True    False

18.

Due to negative affectivity, if job satisfaction remains relatively stable across time and jobs, transient changes in job satisfaction will be difficult to sustain in the individuals. 
 
True    False

19.

With a few exceptions, there is a strong positive relationship between task complexity and job satisfaction. 
 
True    False

20.

One of the major interventions aimed at reducing job dissatisfaction by increasing job complexity is job enrichment. 
 
True    False

21.

Providing increased opportunities for workers to have input into important organizational decisions that involve their work increases role conflict and ambiguity. 
 
True    False

22.

The two primary sets of people in the organization who affect an individual's job satisfaction are her subordinates and co-workers. 
 
True    False

23.

Group cohesiveness and support for individual members decrease through exposure and joint efforts found in team-building activities. 
 
True    False

24.

A systematic survey program allows a company to check for differences between units and hence benchmark "best practices" that might be generalized across units. 
 
True    False

25.

Exit interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems. 
 
True    False

26.

Which of the following is true of voluntary turnover? 
 

27.

Which of the following is true of involuntary turnover? 
 

28.

The employment-at-will doctrine 
 

29.

With respect to employee termination, a(n) _____ suit typically attempts to establish that the termination either violated an implied covenant or violated public policy. 
 

30.

Which of the following acts would be considered grounds for a wrongful discharge suit involving a violation of public policy? 
 

31.

A wrongful discharge suit can be filed as a _____ when the person discharged is a member of a protected group. 
 

32.

Julie's boss, Sanjay, believes that women are not capable of making top-level decisions. Julie's decisions are often sidelined by those of Sanjay’s. When Julie confronts Sanjay, he terminates her employment. Which of the following is the most appropriate suit that will help Julie? 
 

33.

Which of the following groups is most likely to file a suit based on reverse discrimination claims? 
 

34.

Javier, a Hispanic employee, is a constantly low performer. Mark, his boss, is frustrated and is unable to discharge him due to HR policies. As a consequence, Mark gives Javier low-level work assignments and subjects him to other forms of undesirable treatment. If Javier leaves the organization, these actions can expose Mark to a possible ____. 
 

35.

Organizations that introduce _____ systems where low performers are systematically identified and, where necessary, eliminated from payrolls often experience quick improvement gains. 
 

36.

_____ is the judgment that people make with respect to the results received relative to the results received by other people with whom they identify (referent others). 
 

37.

A company decides to let go of some employees due to a financial crisis. Jane loses her job, while her colleagues with similar performance ratings and productivity retain their jobs. Jane's judgment of her loss when compared to her colleagues' is a perception of _____. 
 

38.

_____ focuses specifically on the methods used to determine the outcomes received. 
 

39.

_____ justice is the interpersonal nature of how the outcomes were implemented. 
 

40.

_____ deals with how a decision was made. 
 

41.

Consistency, bias suppression, information accuracy, correctability, representativeness, and ethicality are the six determinants of _____. 
 

42.

Which of the following determinants of procedural justice requires that the procedure is applied by a person who has no vested interest in the outcome? 
 

43.

Which of the following determinants of procedural justice requires that procedures are applied by someone who has no prior prejudices regarding the individual involved in the discussion? 
 

44.

Which of the following determinants of procedural justice requires that the procedure has built-in safeguards that allow one to appeal mistakes or bad decisions? 
 

45.

Which of the following determinants of procedural justice requires that the procedure is informed by the concerns of all groups or stakeholders (co-workers, customers, owners) affected by the decision? 
 

46.

Which of the following determinants of procedural justice requires that the procedure is consistent with prevailing moral standards in terms of invasion of privacy or deception? 
 

47.

Explanation, consideration, social sensitivity, and empathy are key determinants of _____. 
 

48.

Which of the following determinants of interactional justice requires emphasis on the different aspects of procedural fairness that justify the decision? 
 

49.

Alternative dispute resolution is a method of resolving disputes that 
 

50.

Which of the following is true of alternative dispute resolution (ADR)? 
 

51.

Which of the following should be the first step to take as a progressive discipline measure? 
 

52.

In a typical progressive discipline program, which of the following should be the step taken before terminating an employee? 
 

53.

Which of the following steps in progressive discipline involves the right to go to arbitration? 
 

54.

Which of the following is the first stage in an alternative dispute resolution? 
 

55.

In an alternative dispute resolution method, the stage during which the two people involved in the conflict attempt to arrive at a settlement without any third parties involved is known as _____. 
 

56.

During the _____ stage of alternative dispute resolution, a panel composed of representatives from the organization that are at the same level as those people in the dispute hears the case and attempts to help the parties arrive at a settlement. 
 

57.

Which of the following happens in the mediation stage of an alternative dispute resolution? 
 

58.

Organizational programs that attempt to ameliorate problems encountered by workers who are drug dependent, alcoholic, or psychologically troubled are referred to as _____ programs. 
 

59.

What type of counseling helps displaced employees manage the transition from one job to another? 
 

60.

Which of the following statements is accurate about voluntary turnover? 
 

61.

Which of the following explains the high rate of voluntary turnover among the millennial generation of employees? 
 

62.

Which of the following best describes job withdrawal? 
 

63.

Which of the following suggests that dissatisfied individuals enact a set of behaviors in succession to avoid their work situation? 
 

64.

Which of the following is true of whistle-blowers? 
 

65.

An employee who engages in absenteeism is displaying job dissatisfaction through _____. 
 

66.

Lately, Laura has been performing low in her job. Although she is physically present at her workplace, her mind is constantly engaged with thoughts of a better job. Which of the following behaviors does Laura express? 
 

67.

_____ is the degree to which people identify themselves with their jobs. 
 

68.

The degree to which an employee identifies with an organization and is willing to put forth effort on its behalf is called _____. 
 

69.

Low job involvement and low organizational commitment are 
 

70.

_____ can be identified as a pleasurable feeling that results from the perception that one's job fulfills or allows the fulfillment of one's important job values. 
 

71.

Job satisfaction is a function of _____, which can be defined as what a person consciously or unconsciously desires to obtain. 
 

72.

Negative affectivity is primarily influenced by 
 

73.

Reducing job dissatisfaction by increasing job complexity is _____. 
 

74.

Mathew, a production manager, conducts an employee satisfaction survey. The survey reveals high levels of dissatisfaction among the employees in the packing unit who complain about repetitive tasks. In response to this, he adopts an intervention that explicitly focuses on reducing job dissatisfaction due to impoverished or boring tasks. This intervention is an example of _____. 
 

75.

_____ is a process of systematically moving a single individual from one job to another over time. 
 

76.

The degree to which people are energized to do their jobs because it helps other people is called _____. 
 

77.

Organizations that foster team building both on and off the job attempt to reduce dissatisfaction through _____. 
 

78.

Which of the following is the most important aspect of work in terms of generating satisfaction? 
 

79.

Which of the following people would be most likely to work longer due to prosocial motivation? 
 

80.

The two primary sets of people in an organization who affect an individual's job satisfaction are 
 

81.

With regard to supervision, employee satisfaction is likely to be highest when 
 

82.

_____ is the degree to which a person is surrounded by other people who are sympathetic and caring. 
 

83.

Which of the following statements offers the strongest predictor of employee turnover? 
 

84.

Most attempts to measure job satisfaction rely on _____. 
 

85.

The Pay Satisfaction Questionnaire (PSQ) focuses on _____. 
 

86.

Which of the following facets is measured by both the Job Descriptive Index (JDI) and the Pay Satisfaction Questionnaire (PSQ)? 
 

87.

Why did some low-paying companies raise hourly wages in the mid-2010s?  
 

88.

Why would a company offer generous tuition reimbursement benefits to its employees? 
 

89.

Employee survey research allows a company to monitor trends over time and thus prevent problems, before they happen, in the area of _____. 
 

90.

_____ interviews with departing workers can be a valuable tool for uncovering systematic concerns that are driving retention problems. 
 

91.

Which of the following is true of employees terminating employment based on voluntary turnover? 
 

92.

Define the employment-at-will doctrine and a wrongful discharge suit. 
 

93.

Discuss the three major principles of justice. 
 

94.

What are the four stages through which an alternative dispute resolution proceeds? 
 

95.

Explain job withdrawal and its three levels of progression. 
 

96.

Identify the differences and similarities between job involvement and organizational commitment. 
 

97.

Define job satisfaction and describe the three aspects of job satisfaction. 
 

98.

Discuss the concept of negative affectivity and its relation to job satisfaction. 
 

99.

Briefly describe the differences and similarities between job enrichment and job rotation. 
 

100.

Discuss job satisfaction with regard to supervisors and co-workers. Explain the relationship between social support and job satisfaction. 
 

101.

An ongoing program of employee survey research should be a prominent part of any human resource strategy. Discuss.