Complete Test Bank Order Fulfillment Along The Supply Ch13

Chapter 13

True/False

1. A Warehouse Management System refers to a software system that helps manage warehouses.

A. True

B. False

2. Amazon has used drones to deliver packages.

A. True

B. False

3. B2B fulfillment tends to be more efficient than B2C.

A. True

B. False

4. Self-service can reduce supply chain problems and costs.

A. True

B. False

5. RFID tags can be used to track livestock.

A. True

B. False

Multiple Choice

1. The operations a company undertakes from the time of order receipt to delivery:

A. SOP

B. order fulfillment

C. logistics

D. processing

2. The activities required to efficiently and effectively control and manage the movement and storage of items across the supply chain.:

A. SOP

B. order fulfillment

C. logistics

D. processing

3. The first activity in the fulfillment process is:

A. Make sure the customer will pay

B. Check in-stock availability

C. Arrange shipment

D. None of these

4. The returns process is often referred to as:

A. Slippage

B. Negative activity

C. Reverse logistics

D. All of these

5. Which of these is not a problem with supply chain fulfillment?

A. Uncertainties in demand

B. Inadequate Logistical Infrastructure

C. Lack of information sharing

D. All of these

6. Leading WMS systems do not provide which feature:

A. Inventory Functions

B. Financial functions

C. Outbound functions

D. 3PL support

7. Which of the following is not a standard option for handling returns?

A. Return item to place of purchase

B. Separate return logistics

C. Outsource return

D. Do not accept returns

8. Using component parts to create a unique item is an example of:

A. production

B. make to order

C. assemble to order

D. none of these

9. Why is B2B fulfillment more complex?

A. Larger shipments

B. Multiple distribution channels

C. Fewer carrier offerings

D. All of these

10. Collaboration among members of the supply chain does not:

A. Simplify order complexity

B. shorten cycle time

C. Minimize delays

D. Lower inventories

11. The ____ model has components arrive from two or more physical locations

A. Collaboration

B. Outsourced logistics

C. Merge-in-transit

D. Segmented supply chain

12. A segmented supply chain

A. relies on build-to-order

B. ships from different ware houses

C. treats different customer groups the same as related to logistics

D. treats different customer groups differently as related to logistics

13. A tag technology that uses radio waves to identify and track objects.

A. CPFR

B. Contact-less card

C. ERP

D. RFID

14. RFID can help improve:

A. supply chain visibility

B. capital goods tracking

C. work-in-progress tracking

D. all of these

15. Robots can be used in:

A. manufacturing and delivery

B. manufacturing but not delivery

C. delivery but not manufacturing

D. neither manufacturing or delivery

16. Which of the following is not a typical warehouse activity

A. receiving merchandise

B. reverse logistics

C. storing merchandise

D. arranging delivery

17. Drones would typically be used for what type of delivery?

A. remote

B. reverse logistics

C. multi-day

D. same day

18. Which of the following products has not been delivered by drones?

A. pizzas

B. Amazon products

C. medical supplies

D. construction materials

19. Which of the following is not an obstacle to the use of drones for delivery

A. initial investment

B. distance limits

C. weather restrictions

D. available technologies

20. Order fulfillment does not include which function:

A. back-office operation

B. front-office operation

C. customer-facing operations

D. business-facing operations

Essay

1. What are the steps in the EC Order fulfillment process?

2. How can lack of information sharing hurt order fulfillment?

3. How could a merchant provide same-day delivery?

4. What is mass customization?

5. Why is RFID superior to scanning bar tags?